Ugh!!! Apologizes to the 1st reviewer. I am amending my original review which was done after the…read more1st visit. It was a good 1st appt. Downhill at a 1,000 mph after though. Broken lower molar. Needed a root canal or to have the tooth pulled. They got my husband in fast. Did X-ray and put him on precautionary antibiotics. Refused to make a follow up appointment.though claiming need for antibiotics to be finished. Told my husband if the pain continued (he was in periodic raging agony) after 3 days, to call them back and they would prescribe a different antibiotic, however no pain meds at all...broken tooth exposed nerve! Take a Tylenol or Advil!!! After 4 days he called and expressed the blinding pain he was still experiencing. They prescribed another antibiotic, no follow up or any plans for an exam. After another couple days, my husband came home from work, eyes watering and cheek hot & painful. I called Dr. Garlands office and was giving an appointment to see Dr. Garland the next day. My husband just wanted the tooth pulled now. He doesn't want a crown anymore, he just urgently needs the pain to end. I was called back within minutes by reception in Dr. Garlands office and he (Dr. Garland) couldn't call us himself but made her call and cancel the appointment & he refuse to see him even to examine to see why he was in so much agony. WHY? Um, BECAUSE they don't pull painful teeth. Now they claimed we needed an oral surgeon. An ORAL SURGEON to pull a tooth. A tooth Dr. Garland was salivating ($$$) over which would include multiple appointment and procedures but could not provide pain relief or pull the tooth. In the original appointment, pulling the tooth wasn't removed from options but a crown was a better idea and my husband agreed but the pain was 10 to 20 times a day, lasting from 10 minutes to an hour every single day. The receptionist was extremely nasty, rude, bitchy and toward the end of the call... nuts. Dr. Garland apparently isn't very confident in his work or he is in it just likes those big ticket items. Either way, in an emergency that your dentist help create by not addressing the severe pain, refused to do even an X-ray or see my husband when we called begging for help. We begged to just keep the appointment the next day, even to just be seen by the dentist again. Nope. They were so frustrating to deal with and in the end did NOTHING to remedy the broken tooth nightmare. Dentist...sheesh, whatever. Recommendation - find a larger dental office so you have options, they can confer with each other for solutions and you get a higher professional interaction with staff.

Made an appointment one day for my sister, my sister shows up, and then they say the appointment…read morewas made for another day. What a waste of time. Wish I could give them no stars.

Putnam Dental Associates on Rte 6 is a friendly and warm dental office. You're greeted by office…read morestaff upon arrival, who take the time to make you feel welcome and comfortable. Everything is explained about cost and insurance that is accepted by the facility. Dr Ern and his assistant Patricia are two of the kindest people to meet. Dr Ern explains everything in detail and recommendations are suggested. I am not a dentist fan but Dr Ern takes the time to explain options; if one is a coward. I definitely recommend this facility because the workers work together to make you feel relaxed and worry free.

This place was very nice and had a home feel to it, everyone acted professional and knew what they…read morewere talking about! I don't know why there are so many negative reviews for this place, but my free consultation was a quick in and out and told me my problems and my solutions and I was on my way! Fast and simple the way I like it!

friendly, competent. I was able to change a reservation easily. I've been going here for over ten…read moreyears.

Iria is the best dental hygienist. And Dr. Aqeel is tops in his field- he did a dental implant for…read moreme- no pain and it's been perfect since day 1! And the ladies in the front office are great as well! Please don't change anything- it's a great practice!!

Dr. Calian has not worked in this office for 6 years....she is a great dentist who yields excellent…read moreresults

The relentless pursuit to take an unnecessary x-ray was unreal to me... I said No too many times…read moreto let it slide. This is no way to treat people. The bottom line is that it was unnecessary, even according to The AMERICAN DENTAL ASSOCIATION. Look it up, and you'll see that an adult with good oral health and low risk of dental problems should have x-rays taken 24 to 36 months. Realize even though it probably won't give you cancer... why the extra risk... I just told the people there I Just had them taken 4 months ago, and they were fine... Also, they are supposed to do an oral exam first to access if an x-ray is even needed. they skipped this step, and I believe that breaks the ethical guidelines; which obviously are to use the least possible amount of x-ray exposure necessary. But they didn't even mention till I was about to leave, that I can have my x-ray sent over from a few months ago; as if it was a final ditch option. I believe the x-ray on file was from within a 3-year period but they should have done their homework before calling me in for a teeth cleaning and then telling me they can't clean my teeth without an X-ray. SMH. And they really did try everything to pressure me into the Xray. At one point 3 people are there telling me all sorts of feer bait (nonrealistic things to say to someone who has had "no cavities ever") to make me think it was a good idea. And nothing they said made sense because I kept telling her I just had it done not long ago (which i did), so I'm not scared. Too many people don't make good calls and walk in like sheep, and they got used to nobody knowing about how they are supposed to do their job. Don't be stupid, don't take xrays you don't need. But also don't skip it when you do need it. These people gotta quit being greedy. What really got me was how at the beginning of the conversation I was allowed to sign a waiver to not get x rays but suddenly, with the form in the office lady's hand; she says the doctor refuses to see me unless I take X-rays. They basically thought I was soft or possibly already processed paperwork. Something felt like I was being targeted like "Watch me work the Xray on him" attitude. I even said to them it feels like its only about the money.

AVOID THIS DENTIST LIKE YOU WOULD COVID-19!…read more This Dentist is Unprofessional and underhanded and quite possibly incompetent... Multiple times she had to take impressions of the same tooth and bridge to send out to the lab only to receive something back that still didn't fit. The last time she more or less blamed me for the bridge her office supplied for not fitting correctly. I suppose the lab had told her off. She kept my bridge that I paid for and told me she would figure something out. I'm sure she sold the precious metals for money that she pocketed. The insurance I had changed and she didn't accept my new insurance. She always preferred that I pay her receptionist/girlfriend/partner at the front desk in CASH. She doesn't do extractions and messed up one tooth so badly I needed to seek emergency care. She filed down a perfectly healthy tooth to use as an anchor for my bridge. Long story short I left Dr. Ursula Potkay and have no intention of ever returning again. I found an outstanding Dentist who provides complete care and does everything (cleanings, X-RAYS, fillings, extractions, etc.) all in his office. He is dumbfounded at the "horrendous work" Doctor Potkay" has done to my teeth. At the suggestion of my current Dentist I am currently in the process of reporting her to the appropriate Dental Council for "extremely poor dentistry" and plan on being reimbursed by her office for every Penny I spent there. Should I encounter ANY issue with repayment I will be taking litigious action against her and have been advised that not only will I win, but most likely she will lose her license to practice.

Been coming to Dr Potkay for approximately 5 or 6 years. Very nice office and welcoming staff. Dr…read morePotkay is professional and always on time. Never run late with her appointments.

I have to downgrade even though my original review is still accurate…read more I went in here for the first time months ago for one problem. They exhausted everything they could from the insurance company as 'preliminary' to remedying my problem. We're months into this and I've YET to have my problem corrected. Just found a new dentist who will see this issue through to completion. This problem could have been remedied so long ago it's not even funny. I'm so disgusted.

I gave them a chance twice. I had a filling done lack there of …read more. Dentist said if tooth cracked he'd put crown on I'm still in alot of pain ..Called My insurance company and got a lot of information.. I'll let them fix at their cost an ill be looking for an 0wner operator...

In January 2017, I went to Family Dental for a consultation about my bridge. They took a…read morereimbursable deposit from me for a future work. After listening their verdict with unreasonable prices and amount of work they want to do, I decided to get a second opinion. Sure enough whatever they told me wasn't accurate at all. Yet I couldn't start my dental work with my second doctor because Family Dental already billed my insurance for the completed work, even though I was there only once. While my insurance investigate Family Dental for a fraudulent claim, and after four month, I still wait for my deposit, one should seek a dental care with honest and professional dental practice. Definitely will not recommend this place to anybody.

I've never seen anyone who is more respected by their staff. The entire staff only had great things…read moreto say about working there, and it made me want to return all the more. They have some of the cleanest dental equipment I have ever seen. They make an extra effort to make sure they only use the best for their patients. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. I was confident that they were using the latest treatment methods. They have a very good professional reputation. I know that I'm under the care of an expert.

Five stars for Jessica at Kids Family Dental in Brewster! She was wonderful with my child and…read moreexplained every step of our visit before starting. Highly recommend her!

Clean space, timely appointments and lovely staff. They were so kind and gentle with my 7 year old…read morethat needed a tooth pulled. We had switched from a Westchester office to this one to be closer to home, and so glad we did! I highly recommend this practice for childrens dental needs.

Rude, dismissive, overpriced. Shoddy work, unwilling to remedy a bad situation. From the first…read morevisit I was made to feel old, and my concerns were brushed off. I was charged exorbitant amounts for poor work. No apology and minimal discount offer to redo the work paying for the same thing again. A crown I never needed which has never fit properly and causes constant pain will end up costing nearly $6000, robbery!!

Do not use this practice! Their quality of care and expertise is the worst, they can't even…read moreproperly do a root canal. They can't hold onto their staff or dentists, it's a constantly revolving door. The office manager cannot be trusted as well. They don't even have a dentist check you after a cleaning...never had such a bad experience. Two years later I still can't get my dental records!