I've had Potbelly a handful of times but almost always via mobile ordering, so I was a bit unfamiliar with the ordering process and so was the person in front of me. The cashier told me where to go to order. So you tell one person the type the of bread/meat cheese, wait for them to prepare it which took more than a few minutes. Then you wait again for someone to come ask what you want on the sandwich, which was a bit of a wait. Then you go checkout in which you have to basically repeat the whole thing again. I feel like it would be much smoother process telling one person your whole order but anyways... Service was iffy at this location for the amount of staff I had to interact with. The fountain drink area was a bit of a mess. In all the time we waited to go through the ordering process the cashier was just standing there and definitely could have help to straighten up (but I do get it, stay w/in your job description, I guess). I ordered a turkey sandwich w/ all the basic toppings minus tomato. The sandwich was okay overall. Not a lot of seating in the actual restaurant but it's in the food court so plenty of seating right around the area. read more

Potbelly - Turkey sandwich - Sandwiches Near Me - Eden Prairie, Minnesota

Subs always hit or miss here. Sub was terrible with the weakest toppings and lack of meat. Also management could look into the staff because they are not friendly at all except the cashier lady. read more

As someone who was new to potbelly I was super excited to try their sandwiches and ordered from the EP Mall because that was the most convenient location. Huge mistake- they ignored my customizations for both my & my husband's sandwiches, forgot to include one of the soups we had ordered, and our food was not even warm when it came out (mind you we had two paninis and soup). I try not to complain about poor service but when you're spending $20 on a sandwich I have to admit I had higher hopes. read more

I went here for dinner at 6:00 pm and the service and staff are Great! The nice young teenager who waited on me and made my sandwich was very polite and he has a great smile. The broccoli cheese soup and sandwich is delicious. I will be coming back more often. read more

Have loved PB sandwiches for years. Today at EP was terrible. People were ok. Sandwich was NOT good. Bread was particularly bad. Hard as stone. read more

First time and a great selection...but the bread slicer seemed like he didn't want to be there. I told him it was my first visit, yet he didn't want to enlighten me on how their service works. So I ordered the tuna melt - at Subway that is my go to sandwich. But it wasn't a Subway sandwich, the tuna was dry and the bread was heavy. They were busy... so I expressed my chagrin with one of my daughters and she suggested the pulled pork sandwich, so I'll try that next! read more

Well the outside of the bread was warm. It's been a long time since I had been here, it will be much longer before I return. They must have turned down the ovens , since they were closing in 5 min. Just close earlier, then you don't have to stay open, and I don't have to pay for a gross sandwich. read more

The employees laughed at me and mocked my family after they got our order wrong. The employees were very rude to me and my family. I ordered my sandwich like I always do and requested for a specific topping to be left out. While in line I remembered I wanted to substitute turkey for bacon but when I asked the employees they responded in a very rude manner. The worker who took my order became huffy and threw out the sandwich they had already made. As we waited in line the employees started to laugh at me and ridicule my intelligence. They mocked me by reciting my order in a rude tone. I paid and left. When I sat down to open my sandwich I found it to only have turkey and nothing else. They had completely disregarded my previous requests. I politely asked if they could add turkey to my sandwich yet they responded with unnecessary hostility. read more

Potbelly - Turkey Breast Skinny sandwich - Sandwiches Near Me - Eden Prairie, Minnesota

Great service,, definitely better service on weekends btw,,, Soups are awesome definitely coming again... read more

Great place to grab an above average sandwich and shake! I enjoy going here for a quick lunch or if I happen to find my way to Eden Prairie Center for some reason. It is a toasted sub, most closely resembling a toasted Jimmy Johns if you ask me. They also offer odds and ends such as soup, cookies, bars, chips, and shakes(more on that later). They do get quite busy during the business lunch hour, but you'll find the same line at any decent Eden Prairie establishment from about 1145-1pm. They do a pretty good job of ripping through a large line, and it never really gets held up. The "wreck" is my favorite sandwich. They give you a choice of white or wheat bread, throw your toppings on, toast it, and then give you your choice of mayo, salt, pepper, oil, veggies, etc when it is done toasting. Almost a requirement if you dine at this establishment is the excellent shakes. The shakes are tasty, but it is the little cookie that they add to the straw that really tops off the meal. You can't beat it after a warm sub. Staff is friendly, quick, efficient. Decor is kind of old style rustic style, but very clean and neat. Prices are reasonable, I believe around $6 for the sub or so. read more

good food come here all the time, but there's one worker in particular he was laughing at me. I assume he thinks making a sandwich is funny considering he messed up my order completely. read more

I am a huge fan of potbelly. Because of their quality of meat, toppings and the people who put em together. Love it. read more

Potbelly - Roast beef sandwich. - Sandwiches Near Me - Eden Prairie, Minnesota

Still one of my favorite places, keep coming here more often than not. Mediterranean Chicken sandwich on multi-grain is my most favorite sandwich with broccoli cheddar soup. The place is always clean and very well maintained. The staff is amazing and are very helpful and fast. The parking lot is normally full during lunchtime. But they have introduced a very easy concept of calling ahead of time and they deliver it to you at your car. Awesome!!! Turkey sandwich and Tuna sandwich are very yummy too, have had a jab at them, however, I keep going back to Mediterranean chicken sandwich. Cookies are fresh and huge, so I always take one, oatmeal and chocolate chip is perfect. read more

This place is such a rip off. I had a half a sandwich with a tiny little soup and mac & cheese for $17. And the service is horrible here. I told him I did not want it toasted and they still did it and practically burned it. And then when I asked for them to replace it they look like they were going to refuse and I only had to do some back to me and didn't apologize or anything. I will not be eating here again read more

Sooo disappointed!! My daughter used to work here and it was amazing!! I ordered a Mediterranean sandwich... little hummus and no chicken!! The guy that made the sandwich wasn't apologetic and was a jerk about getting me some chicken!! Done with the Eden Prairie location!! read more

Great place to swing by for a snack. Potato soup was great but the sandwiches are not too exciting.

We've been regulars at this location for quite awhile. As regulars you sometimes do see variance in personalities and sandwich construction...but we find it very tasty (and as healthy you want to make it--or not!) Mostly the people are pretty nice--but they're young and they're not chefs, so.... I really like the flavors, dependability and big range of offerings! (Not to mention quick convenience) read more

Team effort horrible service. Between messing up an order and employees dropping the f-bomb left and right because they clearly don't like each other, truly the worst customer service experience I've had in recent memory. One guy, when I mentioned I was still waiting on my cup of chili was swearing up a storm cause he couldn't find his scissors to cut open a new bag of chili to fill the hot pot, and when he couldn't find the scissors just threw the bag of chili on the floor and walked away. At least they gave me my money back when I finally gave up trying to get my food from them. read more

They have shakes here that are quite good on a warm day. Hand scooped ice cream if I remember correctly (summer seems sorta far away currently) . They have happy making pickles. When they deliver at work sometimes I tend to hoard the containers. They are the perfect! I also really like the Italian with mayo and mustard. There brown mustard is soo good! I like that it is a messy sandwich if done right. read more

Its no erbers or jimmy johns, but its a solid place for some turkey sandwich. Haven't tried any of the other ones, but the turkey is solid. You can make it at home yourself or you can get it here. They also have soups and pickles. They are located right by the food court, but they have their own entrance. A shop within the shop. Staff was super friendly and even wished me a good day. read more

Omg !! Let me just say I'm from Cali but moved to chaska for a short time and I worked and the mall and this is my favorite place;) soo perfect. The malts are the best;) made with care and salads and sandwich are yummy . The oatmeal chocolate chip cookie is to die for!!!!! Must try and u will love!!! I wish we had these in Cali because I crave it all the time. If you live around and havnt try pls go and eat because you won't regret it read more

Yummy sandwiches. Just got the basic turkey this time with the regular bread. It so great, toasty and crunchy on the outside. Soft and warm on the inside. Being able to add avocado to any sandwich is a major plus. read more

This place has yummy, giant cookies the size of your head. My favorite sandwich is the pizza with peperonis. If you catch this location at lunch time it is a bit busy, but they make the sandwhich pretty quickly. They also usually have a someone playing guitar and singing covers which gives this place a chill vibe. The live music sets them apart from most chain sandwhich places. read more

I used to love eating at this location, however the last time I ordered food from here made me not want to return. I ordered food online, and my husband went to pick up the food in store, as we have done in the past numerous times. My husband arrives on time, waits 10-15 minutes while the staff ignores him. Finally he leaves. I contact the store, they state they will give me a refund. Great, problem resolved. Never happens. I write to the manager, he plays phone tag with me a couple times, but never once refunds my $30+ purchase of food I never received. Fantastic customer service.. read more

I love potbelly sandwiches, especially the Italian with the hot peppers. The poor rating is due to the incident I had there last night. They're open until 10 on Fridays and Saturdays, and I was STARVING for food and wanted something before catching a movie. I got there at 9:53, and the door was locked. They refused to let me in. I know it can be lame trying to go into a place last minute, but hours are hours, it isn't a full service, kitchen restaurant, and sandwiches take about 2.5 minutes to make. I'll be avoiding this potbelly from now on. read more

Maurine is right, it's yummy! Worth more than 3 stars IMO. I just had a big turkey sub and it was excellent. Their chili and broccoli cheese soup are also must tries. read more

I think this is one of the better sub chains and a big step up from the Subways/Quizno's of the world. I almost always get the wreck with hot peppers. Shakes are also good and the staff is friendly. This is the best choice out of the mall food court. read more

Perfect place for quick grab before the movie..good service and the sandwiches are good always.. Pickles were ok..

I'm going to agree with Natalie. the food is great no complaints about that but the service can improve. When I went, the employee was not very polite. She spoke unclearly and I could not understand what she was saying so I ended up messing up the order on my sandwhich because she was too impatient for me to understand her speaking. The staff but especially her were just a little cranky I'm going to say. This restaurant is good and is a great price range but can be much better with a nicer staff that is more patient and friendly. read more

Love Potbelly sandwiches. Service is fast, and quality of food is great. Even live acoustic music.

I gave this potbelly two stars, not because of anything to do with the taste of the food but all about the service. I frequent this potbelly for lunch and it usually is pretty hectic so I can understand some mix ups happening. But every time I have ordered a salad here it has been an issue, and this is at least 4 times. They just can't get there salad game together! Each time I have ordered one, my order gets yelled down the line as per usual at potbelly, but when I reach the end my salad has not been made. So I have to stand at the side as people getting sandwiches behind me flow on through and awkwardly recite over and over what I want in my salad. And if the person in front or behind me gets one too it's utter confusion! and I usually end up with something wrong with my order. Again, if this was a one or two time occurrence I could deal, but the same issue on multiple visits has caused me to visit other options on my lunch break. read more

I always have to ask the employees to wash their hands. They constantly go from the cash register, cleaning, drinking personal drinks, etc. to making sandwiches and don't wash their hands/improperly put gloves on. I've stopped going to this restaurant because they cross-contaminate everything. Hand washing is quick, simple, and it can keep us all from getting sick. Just do it! read more