THIS is real customer service! Knowing that I was going to ship expensive gear from my late…read morefriend's estate to my work place, by a specific date to avoid getting lost over the Memorial Day weekend, I called this business ahead of my trip to Baraboo to get all the details I could about what services they could provide. The man on the phone explained that they could do all the packaging and get my shipment to California on Friday if I could bring the lot to them before 4pm Monday. I showed up with a 91lb flight case, a heavy speaker cabinet, two expensive guitars, a bare amplifier chassis, a heavy-duty steel amp stand and a glass sculpture that I put into a gallon paint can full of foam beads. Ben Robertson was alone that day, but he broke down the costs, gave me a reasonable estimate and a promise that the whole pile would ship before the end of business that day. He asked all the right questions, too, and improved the guitar packing inside the cases before boxing them. When he completed the packaging, by 1pm(!), he sent me the invoice via email and I paid by credit card over the phone. No hassles, no compromises, and no excuses! Better still, the shipment was en route to the distribution center early the next day If you live in the Baraboo WI area, trust Mailboxes Pack N Ship and owner Ben Robertson and his assistant to handle your shipping needs. I ship a lot of expensive, fragile, custom-built science equipment and I rely heavily on my logistics people at Caltech to make sure all goes well. Mailboxes Pack N Ship provides THAT level of service!

The staff here was highly knowledgeable and very easy to work with. They helped me get some…read moredocuments sent out and saved me a bunch of time! Highly recommend!

This place is excellent. I came in to mail a suitcase, and they got really clever about making a…read morebox to accommodate the suitcase. While they had larger boxes, they explained I would've been charged more for shipping. Truly going above and beyond to help me as a customer and save me money. 10/10 great service and kind people.

I have never had a negative experience with a UPS store until today. They have a nice new location…read moreand yet the woman who helped me was clearly very unhappy and determined to make my Amazon returns as difficult as possible. Despite being willing to pay for help with packing she made each step painful. I wish there was another option near by. Sadly they seem to be embracing the fact that the have a corner on the market. So upsetting. I'm hoping to make all future returns at Kohls.

The UPS Wisconsin Rapids location "closed permanently" a few days ago. That is very disappointing…read more Regarding service at the new location, everyone but one gal was very polite and helpful. All of my packages had prepaid labels; however, I always wanted them to document the actual weight on the receipt, just to cover me if I was accused of the package weighing more than what the label stated. It takes 2 seconds to do that, yet she continued to be argumentative about it, so I tried to avoid her station when taking packages there. Regarding other places to take UPS packages - it looks like CVS is an approved location, as is Advance Auto Parts. And Kohl's in Stevens Point accepts Amazon returns.

I was visiting and needed to ship some things home. They provided excellent customer service and…read morewent above and beyond to help me and answer all of my million questions that I had. Items arrived safely and in tact due to their helpful instructions on how to wrap items being shipped. I don't get there often but I know where I can go should I need something shipped again.

The lady that does the notary services needs to learn customer service skills and not be hateful to…read morepeople.

My go to place to drop off Amazon returns. It's close to home and rarely a line (although it does…read moreget busy around holidays and end of semester with students sending items back home).

they didn't drop off my shoes I ordered a few days ago. They definitely deserve a bad review. I…read moredidn't order them just for them to not come. This company is booty and yeah

Unacceptable hours -- 2 hours in the AM, 2 in the PM, none on Saturday. That's 20 hours a week…read more FedEx's Ship Center is open 66 hours a week (including on Saturday). Packages are held in an unheated garage, with trucks parked in it. Smells like, well, a garage -- oil/gas smell. Hope you don't have anything nice (or perishable) being held for you.

Expensive and HOT AS HELL in the summer time. I try to avoid going here on hot days because the…read morecustomer area isn't air conditioned. I just go FedEx or USPS if the package is small enough. No reason to really even go here.

The service is always good. Staff is very helpful and willing to answer any questions. I mainly…read morehave used this location for Amazon package returns which go pretty smooth. As far as value I would say that if you have to print anything print it before coming here because they charge you $3.00 or more depending on what you need to print.

Been here so many times over the years. Never had a issue. Always treated with respect.read more

I've had multiple issues with this company, specifically when it comes to delivering packages--most…read morerecently with something I ordered from Etsy. UPS claimed the item was delivered, however I never received the package. Upon checking the status there was a photo included but it was very obviously delivered to the wrong address, and I have no idea where it was left. Double checked that I entered all my info in correctly, and when I tried to reach out to find a solution I was left in the dust. Their email is invalid, I am unable to find a phone number, and the AI help bot is clueless. beyond disappointing!!

manager is super helpful and friendly line moves fairly…read morequickly and staff are attentive