I don't know what it is about this location but it has some of the nicest postal employees who are…read morehelpful. They go out of their way to try to make things move more efficiently when it gets busy. Sometimes it's just big time busy and nothing can be done about waiting but there have been times when employees look for ways to get the line moving. The self serve kiosk has been helpful and the package drop works too. I have witnessed employees keep their cool and professionalism with frustrated customers. I've only had positive experiences here. This location also seems to be efficient in getting packages out to the distribution facility faster than other local USPS locations.

Excellent experience having my son's passport photo and application processed here…read more All of their employees were informative, accommodating and understanding within reason. This location is pretty large save always clean. You have to make an appointment well in advance in person/online or arrive by 5-7am and line up to be one of the only 5 walk ins they take daily (without appointment). They do not take walk ins all day. I scheduled his appointment 4 weeks in advance. Both parents must be present to get a passport unless both aren't on the birth certificate and of course you have to bring a legal copy or original. I'm patiently waiting 4-6 weeks to get his passport book and card.

Visited this location many times before, and the hours of operation needs to be changed. The door…read moresign states they open at 8:30am M-F, however they were not even open around 8:50am. Came there twice one morning because of the false hours. Even if the hours are adjusted due to Covid-19, they need to specify that on their door. This has happened on multiple occasions, which has been an inconvenient to my mornings. By the time I made a second trip out there around 10am, I had asked the clerk or whatever you call her, what time is the store open. Before I could even finished what I needed to ask, she jumped at my throat, "3 o'clock, 3 o'clock is when pick time is! Is that what you were asking or what?" Gave her a death stare and said, "No, what time are you guys open?" she said "Oh, 9am-7pm M-F." Great, well maybe next time change the sign, and wait until someone finishes what they need to ask before interrupting. One of my biggest pet peeves is interrupting someone mid sentence. It's rude and disrespectful!

I have visited this location multiple times since moving to this side of town. There is always this…read morevery friendly lady working, she is kind and helpful. But this last time I visited there was an older gentleman working there that was the complete the opposite. I waited in line for about 10 minutes, the place was very busy at that time. Once it was my turn I told the gentleman I had packages to drop off (they were already boxed and had postage). He very rudely raised his voice angrily telling me he already has too many packages there and he can not take anymore. This is the first I've ever heard of a postal store having a LIMIT on packages they except. He acted like I asked him to personal deliver my packages!! If there was a limit PUT A SIGN UP!! Don't start yelling at your PAYING CUSTOMERS!! Just because I was only dropping things off that day does not mean that in the past I haven't been in giving you business.... There is a descent way of talking to your customers and this SIR was not it. Needless to say, I have taken my business elsewhere. Amazingly, other postal stores are happy to see customers walking in to their establishment during these hard times.

The front office staff was unprofessional, unhelpful, and clearly uninterested in doing their jobs…read more The attitude alone was enough to ensure I won't be returning. Considering this is a publicly funded office, the lack of basic customer service is disappointing. Save yourself the frustration and go to the Old Katy location instead. BRING IN the ROBOTS

I'm so fed up with missing, destroyed, and damaged mail. It's always a coin toss if important…read morefirst class mail will make it into the correct box in good condition. Today the mail carrier jammed all of my mail including five packages into my small cluster box. They could have easily used one of the package lockers attached. It was almost impossible to extract the mail. One package containing items that shouldn't be folded or bent was destroyed.

This place is only for drop off or pick up. Any other service that requires payment will not be…read moreaccepted unfortunately. I came here early one morning to drop off a prepaid package. I was in the area and just googled a nearby USPS. I was confused upon arrival and asked a person in line if they knew I could drop the package off. They said absolutely, they have done so before. The person behind the door was very friendly and took my package no problem. Hope this review helps anyone who comes here confused like I was. Lol

How the f are you going to deliver mail for 3 month and then I tell you stop delivering mail that…read moredoesn't belong here I filled out your dam slip with all the correct information 3 months ago and now out of no where I get a vacan slip and all my dam mail is gone I'm waiting for my id to get her and you mf sent it back like idiots. After I already filled out your stupid note wtf is it for if you mf won't read it!

very friendly store for your shipping center, they can scan your ups qr code now. one stop for ups,…read morefedex, usps, dhl shipping center, notary, fax, printing and mailbox rental service. now they can scan your ups qr code.

I took my professional framed picture to be packaged and delivered. It was scheduled to be…read moredelivered to Massachusetts over several weeks ago. I regularly checked back with my client to see if she received it. She checked daily, but to no avail, it was never received. I called UPS customer support. They stated the package was damaged and that it was non-deliverable. I was truly crushed. I immediately went back to Postal Plus and they told me they would follow-up UPS support and never did. I am saddened, because I was a constant customer at their establishment, but would never do business with them again. I won't leave this alone, because I don't ever want another person go through all of this red tape. It isn't fair!! I will get justice on this

LONG REVIEW BUT PLEASE READ: ESPECIALLY IF YOU WANT GREAT CUSTOMER SERVICE AND RELATIONSHIP BECAUSE…read moreYOU WONT GET IT HERE. I've used this place many times for the last 2 years. However, I will no longer be giving my business to this place. I came to mail my packages on 9/29/23 and the person told me that if I wanted to get my packages to arrive 10/01/23 that it would cost 24.02, 23.72, and 28.61 (versus regular ground shipment that was about $11-13 each). I was never told that these prices were for different carriers. I was just told this was FedEx. So having to pay that amount, I expected my package to arrive 10/01/23. However, tracking showed That it was going to arrive 10/03/23. I could have paid the cheaper price for the same results. So I decided to go back to post office on 10/02/23 to figure out a solution. Either they get FedEx to deliver immediately or to get a partial refund (which I also told them that I would be okay with a store credit because I go there often). Instead of a solution, I was rudely told that this was FedEx ground and they take awhile and that the price I paid is not "guaranteed" and that the other prices were for other carriers. They can't give me a partial refund because it's not "guaranteed" and the person emphasized the word "guaranteed" so many times and continue to say that it's an estimate. However, the receipt says "expected," which although doesn't mean guaranteed, it also doesn't mean estimated. And honestly, it's the way he kept saying the word "guaranteed" as if he was demeaning me and that really rubbed me the wrong way. So end result was a negative one for me and no solution. And result for them is that it probably doesn't matter that they lose me as a customer but I urge you to think twice before using the services here.

They were fantastic! Helpful not pushy worked to find the best rate and even though they were close…read moreto closing, they let my kids decorate the box. They were professional and treated my package with care.

I'm new here in Cypress, TX. I had to go to the post office to send a package to my family. I…read morepicked the office that was closest to me which happened to be only a drop off one and not one that I could pay for the package. I realized when I got in there so I rang the service bell and the man gave really great directions to where I could go to pay for my package. He didn't just brush me off and just say "this post office doesn't do that". I went in today, 8/8/2016 @ 1:40pm so I hope this man gets recognized for his great customer service.

They do it all here & even give a receipt which many of these types of places don't. They are…read morefriendly, give service with a smile and it's quick and easy.

I've been coming to Postal Express for months to get my legal documents notarized -- probably…read morearound eight different times total. Every visit before this one went smoothly, and I always worked with the same lady without any problems. However, on my most recent visit, she refused to notarize my document because it didn't include the "Jr." suffix after my name. My ID has the suffix, but the document didn't -- that was the only difference. I explained that this isn't a legal reason to deny notarization since the names still clearly match and my ID is valid. What's frustrating is that every one of my previous documents also did not include the suffix, and she notarized those without any issue. I even confirmed with other notaries and checked the notary rules -- there's no law that requires a document to be redone just because the suffix is missing. After being a respectful, repeat customer who's spent time and money here several times, it was disappointing to be treated this way over something so minor and unnecessary. Thumbs down -- poor customer service and inconsistent standards.

They also do computer repairs and it is really over priced. Initial $39 fee for diagnostics, $89…read morefee fore service, and on top of that the actual replacement part that is also marked up. Spent $140 for a simple fan replacement.