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My experience at Portofino's in Waco was beyond disappointing -- it was an absolute disaster from start to finish.
Let's begin with the first absurd issue: they refused to let my 96-year-old grandmother order from the kid's menu. A 96-year-old woman. And our waitress delivered this with major attitude, as if basic human decency was too much to ask. You'd think they'd accommodate her out of simple respect. But of course... NO.
Next, my brother ordered a basic pepperoni pizza -- something a toddler with an Easy-Bake oven could manage -- and they forgot about it entirely. My mom had to physically get up because our waitress had apparently vanished off the face of the earth. She finally finds all three waitresses huddled together, glued to their phones, doing absolutely nothing resembling their jobs. When my mom asked to speak to the manager to simply check on the pizza, every single one of them responded with attitude like we were inconveniencing them. Ridiculous doesn't even begin to cover it.
Then the bill comes out completely wrong. Shocked? Not even a little.
And now, the grand finale. The "manager" -- and I use that title very loosely -- shows up and immediately starts acting rude to my mom. Mind you, my mom is one of the sweetest, most respectful people on this planet. She politely asked the manager if he could remove the pizza from the bill since it never came out. She literally said, "My son's pizza hasn't come out, and I just wanted to see if you could take it off the bill."
Right as everyone finishes eating, the pizza magically appears out of nowhere, and the manager has the nerve -- the AUDACITY -- to snap at my mom with:
"Well ma'am, I'm sure your son has made mistakes in his life."
Excuse me... WHAT?
FIRST OF ALL, YOU MESSED WITH THE WRONG FAMILY.
I hope you read this yourself. TAKE ACCOUNTABILITY. My brother has nothing to do with your incompetence, your laziness, or your inability to run a restaurant. You tried to justify a pizza that never came out, your pathetic excuse for service, and your miserable attitude.
And let's talk about the food -- if you can even call it that. It was trash. Easily the worst meal my family has ever had. The appetizers tasted like frozen grocery-store rejects. Everything was bland, cold, low-effort, and absolutely not worth a single dollar we spent. It felt like nobody in that kitchen cared at all.
The staff's attitude was just as terrible -- cold, dismissive, and acting like acknowledging customers was somehow beneath them. Not once did we feel welcomed or even treated with basic courtesy.
Overall, this place was a complete embarrassment. Between the rude, unprofessional service and the awful food, I left frustrated, disgusted, and honestly amazed that this place is still in business.
I will never be returning, and I strongly suggest anyone with common sense avoids this place altogether. read more