Excellent experience! My husband and I enjoyed working with the staff at the Kitchen & Bath…read moreGallery/Supply New England on Jefferson Blvd. Ron Smith, in particular, was tremendously helpful. Also, the company carries quality made products in a lovely showroom. Good value! Finally, the staff has great working relationships with staff at the other locations of Supply New England. That was very helpful when we decided to drive and look at a tub at another one of their locations. This was an easy experience overall!

Terrible and Inconvenient appointment policy. You must have an appointment with an associate to…read moreeven enter the showroom. I really just wanted to run it to pick out a new shower head. There was no one else in the store.

This place is excellent if you're looking for a random in the middle of the day 30 to 40 minute…read morelunch break waiting for material to eventually show up our company avoids the supply house at all cost because at the end of the day any actual savings from going to this place versus any other place close by Disappears with the wait time do yourself a favor go to FW webb

I went to "Kholer" by Supply New England in Westwood and I purchased a $2,000 toilet expecting a…read morebrand-new product, but what I received was used, dirty, and completely unacceptable. It had water and waste residue inside, the box was poorly resealed with regular tape, and all accessory bags were already opened. When I confronted them, they denied everything and gave a weak excuse that Kohler "spot-tests" products. That was a blatant lie--I spoke directly with Kohler, and they confirmed that my toilet did not come from their facility in that condition. This company sells returned and used products as new while making excuses instead of taking responsibility. On top of that, their customer service is dismissive and untrustworthy. If you want actual new products and honest service, go directly to the manufacturer. Avoid this place at all costs!

This is the best hardware store, every time I go to Salk's Ace there is someone ready to to help as…read moresoon as I walk in the door, more than willing to help me find whatever odds or ends I am looking for.

Customer service is pretty lack luster. I waited 15 minutes for someone to help me out and no one…read moreever showed. I finally gave up and went to the big store for supplies

This location is the warehouse and offices for Benny's I think... it's not a store. That being…read moresaid... The store is great though, they have a nice toy section for kids, and actually a little bit of everything. I like to patronize a local business when I can instead of a national chain. It's sort of nostalgic for me... I've been going to Benny's since I was a little kid, and it seems not much has changed in all that time (in a good way).

I haven't had to select flooring before and found it challenging. I had something specific in mind…read moreand drove all around MA and RI to try to find it. Luckily I went to a Kitchen & Bath show in PVD and saw the Hill and Harbor folks. I had thought I was going to purchase what I saw at the show but when I entered the showroom, I was a bit flabbergasted at the amount of tile options. It was overwhelming. Staff to the rescue! I told the man what I had in mind and he brought me over to a few different areas to view tiles. And luckily I finally had a love at first sight tile moment. They ordered me a sample. I drove down to get it in horrible rush hour traffic and it hadn't made the delivery. They were kind enough to change things around and have it delivered to my house. I ordered my tile and they helped me with a threshold as well. I thought the threshold was lovely but standard until my installer commented on how nice the threshold was. If I ever need tile again, I will go here first.

I want to share my experience with Hill & Harbour. I…read morepurchased material, for my bathroom remodel project. I spent a total of 2,819.51 for all the material that I purchased from them. I  gave Hill & Harbour the measurements of the bathroom. Tom, the owner, said including an extra 10%, I would need 116.20 square feet of tile for my shower walls. I obtained possession of the  tile on March 3, 2020. The tiling part of my project was completed on March 20, 2020. At the end of the project I had 3 boxes ( 36sf) of tile remaining. That amount is an excessive amount and way  over 10%. It states on my order f7orm/ receipt 25% re-stocking fee on any material that is returnable within 30 days. This is where may problem comes in. On or about March 17, 2020, non essential business began to temporary close, people were instructed to work from home whenever possible, and a stay at home order was implemented. I am an essential worker, I reported to work every day during the stay at home order and returned home after work. I occasional stopped at a grocery store on my way home from work for essential items. I was concerned that I would not be able to return the tile in the 30 day period. I called Hill & Harbour and the voice mail said that the showroom was closed, but if you were waiting for an order to leave a message or send an email. ( The voice mail message was changed after my first conversation with the owner) I sent an email. I spoke to Tom, the owner, a couple of days after the 30 day return policy. I explained my problem of having an excessive amount of tile left over. I questioned if the return policy would be altered due to the showroom being closed and the stay at home order. I was told that if the company, he ordered the from, still had it in stock then he would refund me. When Tom contacted me again, I was told that the company did not have it in stock, so he was not going to take accept my return. I expressed my concerns of not being able to return the tile because I was following the stay at home order and the showroom was closed. He told me that he was still making sales to contractors. The conversation quickly took a turn for the worse. He then, reluctantly told me that he would take my return and credit me. I was also shorted one square foot of floor tile for the shower. I needed 15 square feet and I received 14sf. I asked if one more tile could be ordered, it is needed to finish the shower floor. That one piece of tile alone cost $47.19. Tom looked into it and called me back. He said he could order the missing piece of tile for me. I was told it would arrive in one week and I could return the extra tile when I picked up the tile that was still needed.  A week in a half later, I called and emailed Hill & Harbour. No one returned my call or responded to my email. I felt I was purposely being avoided. When 2 weeks amount of time went by, I asked my wife to call because I knew my attempts to contact were being avoided. She had success, and spoke with Tom. She was told that the tile was not in yet. Three weeks went by, my wife called back and left messages, now she was being avoided. I assumed the company had caller ID, so I placed a call to the company using the phone at work. I was able to reach the owner. I asked if my tile was in, he responded no and he didn't think it would ever be in. He was not using a pleasant tone. I asked what he meant by that, because I was told it was ordered. Again Tom, stated it would never arrive. I then said, since the stay at home order is now lifted, what would be a good day to come in to return the extra tile. His response was that he thought abought it and he was not going to take return my tile for credit. Once again, the conversation took a turn for the worse. I told him that he has horrible customer service and that I was not going to let this go. I would contact my senator, attorney general, news station and write a review on  my horrible experience anywhere I possibly could. There are many companies expanding return polices due to the pandemic and stay at home order. Home Depot, Lowes, PetSmart and Target to name a few. In my opinion Hill & Harbour is losing money during the COVID-19 pandemic and they do not want to lose any more. Therefore, they are taking advantage of me not being able to get to the store, due to the showroom being closed and the stay at home order. This is not right. There needs to be some kind of protection for the consumers. Consumers should not be penalized and lose money because they followed the stay at home order. The cost of the excessive amount of tile that is left over is close to $400.00. That is a lot of money to be out of. The owners attitude towards me was horrible. It is a shame that Hill & Harbour is treating a customer this way, even more so because of the reason why the 30 day was unable to be met. Sent from Mail for Windows

If I could give more than a 5 star I would! The owner was super friendly and helpful. I brought in…read morean old lamp that my grandmother had given to me. The plug itself was broken, and there was a minor issue with a portion at the base of the lamp. Within 10 minutes while I waited, 2 parts were replaced on the lamp in front of me and viola! The lamp was better than when I brought it in. And the entire bill with the 2 parts and labor was $10! Thank you for good old fashioned service!

If you need a hard-to-find lampshade, there's a good chance Breeze Hill will have it. The owner is…read moreamazingly helpful and patient. He stayed open late to help me find what I needed.

I have a small bathroom and needed a small vanity top. Melanie was great finding a remnant that…read moreworked and very transparent about costs and what everything entailed. I was able to find stone that complemented my vanity becuase I had it with me, and leave my sink so they could cut the opening and attach it perfectly. I tried other stores but it seemed my order was small so not very important. Customer service with Melanie and Kim was great. Turned out because of a miscommunication with my contractor (not CSC), I needed more stone for thresholds and shower shelves so CSC was able to match the stone and turn it around in a week. I'm really happy with how everything looks and the price fitted my budget. Would definitely recommend CSC.

rude and terribly customer service. in personable uneducated and overpriced. The ladies working in…read moretheir were rude and inconsiderate of my 8mo old. their products seemed fine sure however I wouldn't waste my money on people who lack empathy and are clearly only worried about filling their pockets

I've been to this a few times for supplies as a stained glass artist. I've never been terribly…read moreimpressed, but it's the closest to me. I prefer Whittemore Durgin (in Rockland) or Absolute Glass (in Methuen), Most recently, I came in for brass tubing and shopped scrap glass, only to find the place is being taken over by a rather aggressive little man. Glass scrap that was usually $3 a pound was suddenly $5 a pound (which is a ridiculous price). I purchased some brass tubing at $1 a piece. Two weeks later, I went back for more brass tubing (thinking it was hard to find) and the price had gone up! I purchase what I could afford with cash, since they now suddenly took cash only, and drove away. Worried that I wouldn't be able to find tubing again (and that the new guy would raise the price AGAIN), I stopped at a gas station to get more cash and go back for more tubing. When the angry little man saw me come back in, he refused to sell me any more. He said "I need to price it out, first." When I said "but you just sold it to me for $xx a piece ten minutes ago!" Nope. He wouldn't sell it. Said he was trying to figure out the shop and pricing and wouldn't sell it until Monday. If you need to "figure out the pricing"--shouldn't you be closed until you do? Shouldn't you sell the items you sold just minutes ago for the same price? I doesn't really matter--because a quick phone call in the car, and I learned that Whittemore Durgin (a REAL stained glass shop) has the exact same pieces for 50 cents each. Bye, Stained Crap Emporium. Never going back there again!j

Nice selection of glass. Sales person was knowledgeable about stained glass! Store was a little…read morecluttered