This location continues to disappoint !!!
For whatever reason, either the order is taken wrong,or the employees just don't give a shit ! I live close and love the food, but 7 out of 10 visits,something is wrong or missing from the order. When you call up to let them know,the first person doesn't know what to do ,or isn't a manager. So then you wait till some 20 yr old to get on the phone,apologize for the mistakes,ask you for your contact info,so he or she can send you a voucher for a free entree and /or a free side or dessert. How does that help with my meal that I ordered ,and payed for ,to get home and find out my burger w/ketchup only has everything on it. Or the fries that were ordered and payed for are missing.
Most recently,my combo sandwich was missing the sausage, and the side of juice( cause they can't get "juice" right.
So now,I have food ,not the way I ordered it, and family members upset that the order is wrong, and a coupon for the next time I decide to roll the dice and go again.
Where is the senior management staff ?
When the employees are playing catch with me bagged food, and I say something about that behavior,some young kid gives me a comment ." Do worry man,it's ok"
This location sucks !!! Portillo's has gone so far down hill, I just can't bring myself to give them my business...
The newest change, when you did the survey, good or bad experience,you always got a code for a free large fry. Well that's a once a month ,maybe.
Surveys should be addressed by management and reviewed at team meetings,of the short comings of the team . I know for a fact that doesn't happen !!!
So again,I caution everyone,go inside and order,check and be sure it is 110% correct,down to the proper number of napkins needed for the food payed for!!!
Dick made and ran a great local food business, made a fortune,when he sold it and now watches it go down the toilet!!!!!!
I'm done with the Algonquin location !!
Portillo's Sucks read more