I went on Wednesday, 12/04/24, for dinner. It was moderately crowded. The French Fries were lukewarm and not crisp. The hotdog was poorly assembled. The Hamburger (single) was very good and nicely assembled. The biggest problem was they were out of ketchup at the dispenser. An employee said he would refill the dispenser, but he never returned. Several people were waiting around. After a while, some customers went to the carryout section requesting packets. Seems like a management problem. Not the Portillo's experience I've come to expect and get elsewhere. But, there were lots of customers waiting in line and at the drive-thru. read more

The food is solid but the waitbin drive thru forba drink and one food item SHOULD not be 20 plus minutes

I was waiting for a hot dog and chicken tenders for more than 30 mins. When I finally received my food it was cold, as well as my cheese fries. The place was basically empty (8 o'clock). The drive thru was empty as well. read more

Horrible management. Employees should be supervised and trained. Long time waiting just for hot dogs and fries. Food is coming cold fries and rubbery and cold. Unreal how horrible it was read more

As much as I love Portillos this location is horrible. I placed an order for delivery at 5pm to be ready at 6pm. Now it's 7:15 pm and they still didn't get to my order and it's not the first time this has happened here. Dear Portillo if you are unable to fulfill your online orders take it down! This is beyond poor service and I'm sure it is the last time I'll be doing this. read more

Portillos let me down. They open up a new location and you expect them to have seasoned staff leading them to get off to a very good start. I ordered a large Italian Beef sub and when we got it to share, it turned out to be as big as a hot dog bun. Did inflation hit Portillos food? You'd think they already raised their prices. The actual hot dogs we ordered were looked even smaller than normal. They must have gotten a delivery from the mini-Portillo's distribution center. I love Portillos, but they better get their act together in this new one. read more

Terrible food I order cheeseburger completely burned, hot dog cold , fries not fryed stinks like old oil . Never order again . Sorry guys but your food since you open go terrible bad . read more

The dining room is very noisy and reverarent. Apparently, in a rush to open, they left out the acoustical treatment, making it very difficult to converse or hear the ready order numbers (pointing the speakers down towards the intended audience would help). The dining is very cold, with drafts blowing through every time they open the drive through delivery door. Food wise, they have screwed up two of our oders so far. So, while the rest of my party completed their meals, i was waiting in line for them to remake my order. New location, so hopefully, they will get their act together soon. read more

CHECK YOUR BAGS IN THE DRIVE THRU! What seemed like a manager gave us a piece of cake for the wait but failed to check the bag for our full order. I did go back in for the remaining food. Then to be given a half filled french fry! Quality has plummeted since changing hands from Dick Portillo. read more

Portillo's Algonquin - Half filled LARGE FRY as I got it :( - Hot Dogs Near Me - Algonquin, Illinois

Service has improved significantly over the past few months with faster service times and customer service. Food is fresh and not stale while they do a decent job keeping tables clean. Just make sure to check your order for small mistakes such as forgotten croutons, dressings, or bread. read more

Wait time for 40 minutes for an order pick up is absolutely insane. I would be better off waiting in the restaurants to order.

Drive thru is ridiculously slow regardless of what time you go through. I only ever get the chopped salad and opt for the hot grilled chicken. What I get is 3 lousy strips of chicken, even after I've complained. The restaurant in Elgin is slightly farther for me but after giving this one multiple chances, i'm heading back to the one in Elgin! read more

This is the 3rd time I come to this location and will definitely be my last. They have messed up my order every time. I tried calling and no one answers. Drove 15 minutes to the restaurant, order placed at 5:51 and not received until 6:20. You're better off going to Crystal Lake. They are fast and always get your order right. read more

The food is good, like we've come to expect from Portillos, but the service is lousy. Plus, there is an odor of urine near the entrance.

"Where's the beef?" Was a bit underwhelmed with my first beef sandwich at the new #Algonquin #Portillo's. Skimpy on the beef and grated mozzarella really disappointing. Worst beef I've ever had, pathetic! The onion rings and chocolate cake were alright however. Would like to try the burgers and hotdogs next ... but maybe not. I think they're still figuring it out at this new location. Until then will continue to frequent Buona. read more

Portillo's Algonquin - https://www.facebook.com/100002113642023/posts/pfbid02FYp95UMAPMMhiLGc74mnbYonSJg24aDp7q2icKP8se8wXfK7j2LYWF14YN3VDoTQl/?mibextid=cr9u03 - Hot Dogs Near Me - Algonquin, Illinois

food was great bad service except for nate and zach and casey (she was bad asf). they served me and my friends that were white but didn't serve my asian friend read more

Portillo's Algonquin - sad - Hot Dogs Near Me - Algonquin, Illinois

Twice now, i have waited in the drive thru for at least 20 minutes for a large fry. Didn't order anything else. Barely any customers so no idea what their process is but it needs to be checked. I have filled out their survey, too. So it shows they don't read those and make changes. read more

Extremely slow service got trapped in their line for 20 minutes this has happened the last couple times I went through looks like chick-fil- a next time l! read more

Third time in a row I have missing food in my Uber Eats order. You guys have got to work on your quality control. How hard is it to look in the bag and see if all the items are in there?! This is an extremely frustrating experience. The lack of attention to detail and consistency is unacceptable. read more

We waited 15 minutes in the drive thru lane! Nothing unusual beef, fries and a shake. Unacceptable!!

my buddy and I went to this portillos to endeavor in a wonderful delicious milkshake, but unfortunately found a staple in both of our milkshakes. Now my buddy is suffering serious injuries to his throat and may not survive. read more

I procrastinated going to this location due to all of the reviews, I had two gift cards and this is the closest location to us. For some reason one of the gift cards did not work, the cashier was very polite and patient. He asked Destiny for assistance and she did a fabulous job not only honoring it, but she also added fries to my order when I assumed that, the beef and the burger had fries with the purchase of a combo meal. it seemed quite noisy and there, so maybe the cashier didn't only hear that I wanted a combo for both meals, but that it was to go. I feel Destiny went above and beyond compared to everyone else. She was a true example of a dedicated employee. She never stopped filling in all the gaps. My score is four stars because I'm still unclear as to why I needed to wait so long for the food~15 minutes! Through my observation, It seems like the drive through customers are served at a quicker using a more efficient procedure. My star rating was almost a three because I saw one of the preparers toss the bag of food into the final station before the customer receives the item. This behavior is extremely unprofessional. The food was cold (not the fries!) but outstanding!! Based on my whole experience, I give 4-stars!:) read more

horribly slow drive thru .. 20+ minutes and was only 5th in line Got home, and they messed up my order .. completely forgot my chili dog. Tried to call to get another .. no one answers the phone? Seem extremely short staffed Will drive to CL location next time read more

Unless you're going just for a shake, don't even bother going here anymore. Portillos used to bring excitement and joy but recently all it brings is anger and frustration. I've been here 4 times and 3 out of 4 times have been a disappointment. The food and service has become the worst it's ever been. 3 out of 4 times the food has been cold and the order has been wrong. The only time i enjoyed it was when i only ordered a shake, it's hard to get that wrong. read more

Waited 15 minutes for 3 hotdogs and fries. Only gave me one hotdog! When I went back up to get the other 2 - they said sorry but backed up and would have to wait!!! Had to ask to have a table cleaned. Service there is terrible!!!! We have gone thru the drive thru also and they are sooo slow and never seem to get the order right! We love Portillo's but Algonquin has to do better! read more

I'm not sure what is going on with this location but this is the 5th time I have gotten food from them and every single time aside from the first they have gotten our food wrong, forgotten items or have given us bad quality food. We keep ordering at different times and days thinking it was just the wrong time to order but it doesn't matter. Busy times, slow times, almost closing, weekdays, etc...they are consistently messing up or serving us lackluster food. I have given up on getting a good beef so I tried the chicken tenders tonight. I don't even know what I just TRIED to eat but I couldn't even bite through one. And the burger my husband ordered- he asked for everything plus ketchup, mustard and pickle. They gave him a burger with JUST ketchup, mustard and pickle. They don't fill the large fry-you just end up getting a small for more money. They skimp on beef. The au jus options seem to be a suggestion to them because every time we've ordered it dipped or extra dipped we get it "standard". And the famous chocolate cake? It tastes just like Pilsbury box cake and store bought frosting in a can...like too much like it. Really bummed. This place is just a waste. read more

Where's the beef! $35 for two sandwiches and two cheese fries and there wasn't any beef on the sandwiches. The worst I've ever had from Portillo's. They were also extremely dry and very little cheese. Sad! read more

There were two cars in front of me and it took over 15 minutes to order, pay and pick up food in the drive thru. The guy working did not say hello, thank you, sorry for the wait, not one word. read more

BEWARE If you go to pick up an order (1/2 drive for me) Tear your order apart and make sure it's all there before you leave as Portillos DOESN'T do it for you. Robs also are not what they used to be and no side of BBQ either. read more

Fast service. Always great food and consistent between locations. Employees aren't as friendly but they're focused on speed. Will continue coming here! read more

This location will work hard to make sure that customers are happy. Even if something is wrong with your order, the employees here will work hard to make it right. On the evening of 5/8 the manager worked extra hard to make things right with my order. Great job overcoming a challenging customer. read more

Nobody has claimed this site yet? Probably better if they don't. I don't know how you can screw up two basic sandwich orders. But this Algonquin location did. It's obvious they are not ready. A beef and a beef / sausage combo. They not only got the orders wrong. The sandwiches were not even hot when we got them. And we ate in the restaurant. And there is no Barnelli's in this location. Go to Crystal Lake location. read more

I waited a while before trying this newer location so they could work things out and settle in. Well they messed up my order anyway, but it was quickly resolved. Food was good but pricey. $28 for a spicy chicken sandwich combo and a spicy chicken chopped salad. At those prices, you might as well go to a sit down restaurant. read more

forgot an entire salad and italian beef in my delivery. couldn't have been more disappointed.

It's always great! Love going to this location. The negative reviews don't make sense because this restaurant is never empty

Love the service! Staff is friendly & works as fast as possible. Don't understand the negative reviews, we live less than a mile away so we have gone more than a couple times & it has never disappointed. We already catered from here & it was perfect! read more

Very slow service it doesn't matter if you're in drive-through or you go and they don't look like they know what the hell are they doing?

Honestly this is the worst restaurant in Algonquin. Clear your schedule for the day because you're going to wait hours for cold food that is literally prepared the exact opposite of how you ordered it. It's like a gender reveal party when you open the bag of food because you have no idea what you're going to get. Don't be fooled by any review leaving more than 1 star, they're lying to you and lying to themselves. Portillo's you ruined my day for the last time. read more

Very disappointed, $38... fry's were not cooked, burger was cold asked for the beef wet... came out dry. The girl at the counter replaced the burger and gave is a new fry read more

They've messed up my order 3 times already. By the time I get home and go back my whole order is cold.