Bought a spicy chop salad and hot chicken Caesar salad , didn't give me croutons or the 2 extra butter for my bread but was good

If you look I have very good reviews of places and a lot of reviews !!!! this place is one of the worst Portillo's by far if you want to go in there or try to call via the phone to do an order they don't understand English The cimmon language in the United States. so good luck with that. and that was also after speaking to a manager. Then on hold for 10 min - had to call back. I should have known better before even trying to place an order through Addison because when I go in there it's disgustingly gross they consistently mess up on the orders and the food is nasty half at best. they cut their cost kept their prices High then the food is shitty for what you're paying for it. I would rather go to a full sit-down restaurant for what a cheeseburger cost at Portillo's the only reason why I decided to do it was to get my free slice of chocolate cake and that's the only thing good that this store happens to have. And no one will tell me otherwise. THE STORE MANAGER, NOT THE MANAGER IS NOT DOING THERE JOB AND IT SHOWS BY SERVICE AND QUALITY. If I wanted that service in quality I would go to McDonald's because it's exactly the same as Portillo's but their prices are cheaper !!!!! read more

The hot dogs arent that good here. Portillos at forest park are better. Its an ok place.

We can't visit Chicago and not go at least once when in town. Always a combo and hot dog. Nothing like it back in Atlanta. They just opened one in Kennesaw near Atlanta and will be making the trip soon. read more

There was a small problem with being given the wrong dressing with my salad. Being a diabetic my Aunt can only have the ranch dressing. We were given the house dressing. Recipe said Ranch and I asked the girl to check and she said it was ranch dressing. When I got home it was House with was loaded with sugar and we had nothing put plain. Everet the Manager was so nice on the phone and said to bring it all to Portillos the next day for a refund. Everet was amazing! read more

Truly a legend in the hotdog and Italian beef world! An icon in the Chicago area Portillo's is a must go to any time you are in the vicinity on one. I could eat here all day... breakfast lunch and dinner! We need a few of these in Atlanta! Truly I would go there 5 days a week! read more

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Came in for lunch to grab something on the quick. The lady at the register was nice and grabbed my order correctly. Waiting took a very long time. The line outside wasn't even that bad and there was no one else in line inside. Waited about 20/25 minutes for chicken tenders and fries. They tasted fine but didn't like how no was was really paying attention to the orders for dine in or take out. More so for drive through. Man in the photo had a meltdown for waiting for his food too long and asked for a refund. Totally caused chaos in there for no reason read more

Portillo's Addison - the inside of a fast food restaurant - Hot Dogs Near Me - Addison, Illinois

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Came here after a long day at the warehouse and really enjoyed the food here. I ordered a Chicago dog, cheese fries and a beef sandwich. It's probably on me as I ordered online but I thought the beef sandwich came with toppings but it didn't - to me it was kinda bland as-is and I think the peppers would have helped. The Chicago dog was excellent as were the cheese fries. They had a great saltiness to them and I would definitely recommend coming here if you're in the area! I ordered and my food was ready in less than 10 minutes. The service was excellent and the space has a cool old time feel. I will definitely be back when I come back to Chicago! read more

Portillo's Addison - Exterior - Hot Dogs Near Me - Addison, Illinois

I loved Portillos until yesterday. I ordered a double cheeseburger well done and a bottle of water. The burgers were so burnt and black I couldn't believe it. I took a couple of bites and threw it away. It was inedible..The cook needs further lessons. Well done doesn't mean burnt. It was so dry and had no flavor. So disgusting. I will not order from there again. Culvers is the new place where I will be going. read more

Typical portillos. Solid options and taste. Central location and efficient staff. Limited parking.

Decided to try the Addison location for delivery only to find out it's totally screwed up just like the others. The problem is that Portillo's got too big to give a damn. The Italian sausage was to be dipped and was bone dry. Onion rings ice cold. My salad dressing came with no salad. Same things happened when I was able to drive. Would check our order and pull up to wait to get it fixed while the correct food got cold. Done. Either the staff can't read English, or they are just sloppy and don't quality check anything. Management would rather give refunds than solve the problem. read more

I've never , ever , written anything about anywhere, but this place has a drive thru wait time of over 10 minutes, 14 to be exact , I get a chili. It takes me 3 minutes to get there , by the time I'm back to work, I have a whopping 7 minutes to eat my Hot az chili. At least it's fresh. read more

I can't speak for all locations but Addison location is always consistent with good fresh food. Hot dogs,fries, beef are always perfect. Staff is very fast and professional read more

WTF happened to Portillos? For the second time in a row the onion rings were so burnt they were not edible. The fries were cold and not salted. Got the fish sandwich and they burned the bun, which was also inedible. They made me pull off to the side and then 2 more cars after me. When they finally brought the food (6 minutes) they brought all 3 at the same time so you know it was just sitting there getting cold while they waited on the other two orders. So disappointing! read more

Portillo's Addison - Burnt bun and burnt onion rings - Hot Dogs Near Me - Addison, Illinois

I've never in my life felt inclined to leave a food review for an establishment until this experience. It was our first time in Chicago and at the recommendation by many we ordered from Portillo's on 9/14/24. Upon receiving our take out order we were shocked and DISGUSTED by the wad of hair on our cheeseburger. Do not recommend and would encourage some managerial intervention for quality control. read more

Portillo's Addison - Cheeseburger - Hot Dogs Near Me - Addison, Illinois

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Service amazing. Unfortunately food has been tasting horribly lately. The last meal i bought everything tasyed like cleaning supplies.

Closed early. Rude staff. I was in line at 10:25 and at the order board by 10:28. The guys in front of me ordered and were waiting. Instead of telling me they were closed, they shut the lights off on the restaurant and I still had to wait for the people in front of me to receive their food before I could escape the drive through. If you're closed, have the courtesy to tell the customer. Obviously they didn't do that because I would have argued with them closing two minutes early. Bad management is the source of bad service. read more

Portillo's name brand is the ultimate way that attracts people But unfortunately customer service and poor quality control plays a big role with a higher demand of continuity especially when rising prices and poor service comes hand in hand Example: missing items when you pay dearly but as a customer don't get any satisfactory from management on hand read more

This Portillo's is the worst when you go through the drive-through please check your order they are constantly forgetting things and when you call back after driving 25 minutes away they could care less about it no I'm sorry no we apologize no customer service whatsoever don't go here save yourself frustration and go someplace else. read more

Portillo's Cozy restaurant, Lovely, fast Service, Lovely food. Lovely desserts. Lovely, friendly staff. Lovely Atmosphere! Clean. I recommend this LOVELY restaurant, Lovely Experience. KISSES Portillo's! read more

Fantastic! Was in town purchasing a work vehicle and Portillos was recommended by a customer from Chicago. I expected nothing. Not only was the service excellent but the food was so good I planned my meals around this place. I am looking for an excuse to go back and I'm on the West Coast. read more

Portillo's Addison - Mnum mnum do do do do do - Hot Dogs Near Me - Addison, Illinois

Portillo's Addison served me a raw burger. After waiting 20 minutes for my food at the drive thru window. Absolutely disgusting WILL NEVER EAT THERE AGAIN read more

Portillo's Addison - raw burger patty - Hot Dogs Near Me - Addison, Illinois

I'm not sure what happened to this Portillos but I moved to Addison around 2 months ago and I when I first moved out here this was a great place to go/order from. But the last 2-3 weeks they've been terrible at best. From constantly forgetting to give me items, not putting bacon on items when extra bacon is ordered. Not giving you your beverage , when asked to park to wait for order. 2 days ago I went through the drive through ordered over $60 worth of food. They asked me to park, I wait an additional 10 minutes, added to the 15 minutes I already waited. Then a young man brings me my food, reads off the receipt and leaves. I'm thinking where's my soda, I thought maybe it was in the bag in a holder. Nope I get home and there was no soda, and forgot to give 2 other items. I had to drive all the way back and get my missing items, Then Today I went and orders a broiled chicken sandwich, and 2 other items. I get home, ready to eat lunch. Chicken is raw in the middle and crunchy of course. Had to throw it away bc I'm not eating my damn time again. So I think I'm done going to this particular Portillo's. And I get food from this location 4-5 times a week. So I'll take my business else where. Sal M read more

Visiting from Dallas and this place was delicious. I have not one complaint. The place was busy so it's obvious that many like it. The hot dog.... great. The Italian beef sandwich... great. The peppers gave it a spicy taste that was perfect. Delicioso!!!! I recommend this place for sure! read more

From out of town and this was one of the places with the line wrapped around the building...at all of the locations. Order the Chili Dog, Onion Ring and a milk shake. read more

Food quality went down for sure. Don't doubt they bought lower quality meats. The service is horrible taking for ever. Management is horrible. Everything is outdated in there as well read more

Ordered the Bacon Cheeseburger. Awesome burger as usual. Very juicy and great flavor. Only reason it didn't get 5 stars is that they don't melt the cheese or warm the bun. It's cold cheese and cold bun. Still good but it could have been wayyyyyy better. Still it's Portillos and it's an awesome place to go to if you visit Chicago! read more

Portillo's Addison - Bacon Cheeseburger - Hot Dogs Near Me - Addison, Illinois

The location is convenient for me but I am almost always missing something from my drive thru order. Today, I ordered a salad, hot dog, and large fries. The fries came half EMPTY! I would (kind of) understand forgetting the fries all together but to only fill it half way and give it to your customer like that? It's embarrassing. read more

Portillo's Addison - Fries - Hot Dogs Near Me - Addison, Illinois

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Just horrible service and they don't except cash through the drive thru so made me park and go inside to get food which I was annoyed with already but go in to find out they deleted my order and had to reorder all my stuff again....that was almost 45 mins with waiting in line in drive Thru and then wait in line inside plus my food should of been waiting for me since I ordered it in drive thru but she was like oh I deleted order didn't think he was comin in!!! read more

Great place for a quick late night nite for the family. I will say triple check your bag before you drive away. Down to opening the containers and checking for the ketchup and mustard. They are terrible for this! And make sure they give you the cheese with the cheese fries! Nothing like getting home to find no cheese !!! Kids are all crying , I'm screaming and dads running back before they close in 15 minutes! Always makes for good times! Happy family dinners! Always dad's fault! read more

Portillo's Addison - Dinner time! - Hot Dogs Near Me - Addison, Illinois

Worst experience ever! I ordered hot dog, Italian sandwich, fries & onion ring inside. Waited 20 minutes. When I asked about my order, they said they we're waiting on the onion rings. Then they just put them in the fryer. Got my order 5 minutes later and went to car. Open bag and no hot dog. Back inside, showed ticket and made hot dog right away. Offered piece of cake for my troubles. 30 minutes of my life I will never get back. read more

Usually have nothing but positive reviews for all the Portillos i go to. At this location, i Ordered a BREADED CHICKEN CROISSANT. It was completely burnt. Disappointed. read more

Portillo's Addison - Ordered a BREADED CHICKEN CROISSANT. It was completely burnt. Disappointed. - Hot Dogs Near Me - Addison, Illinois

I'm a HUGE Portillo's fan but have to judge each location on its own merits, esp since they are now so pervasive. Everything and I mean everything, from the moment I stepped in, to the moment I ordered, to the moment I sat down, and to the moment I took my first bite, is a 5 star Portillos moment here. But I gotta say, when I bit into my Grilled Yellowfin Tuna - I know, you don't think of that at a Portillo's but is usually awesome....usually. Not this time. Not terrible but will most likely give it a pass next go around and just do the standard Beef/Dog/Burger/Chopped. Oh, and the fries w side of cheese sauce. Predictably consistent and delightful. read more

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Very frustrated... I placed an online order for pick up. When I arrived, there was no one in the drive thru line so I pulled in and asked the girl if I was able to get my order through drive thru. She rudely said no and that I can't pull in where there's a cone. I told her that I didn't see any other entrance to the drive thru (they need to mark the entrance better). I went inside and got my order (took a fry in the car and they were cold, not at all warm). Got back to the office and realized we were missing the salad so I called and asked them to deliver being that it was an office b-day celebration. They said they don't do delivery so one of the girls agreed to go pick it up. I made it very clear on the phone that I wanted to order to be ready (salad and onion rings) when she arrived so that she wasn't sitting and waiting. Not only was it not even started, but they said the oil was heating up so the onion rings would be about 10 min. Such bad service!!! read more

I have to say I love Portillo's Hot Dogs restaurants. Yes it's a chain restaurant but it is a good chain restaurant. We stopped in for a quick bite before heading to bowl with the guys. This establishment is one of the older ones. It has the retro sitting area as well as the jukebox. Which it gives it the nice touch. The parking lot was quite full, there was a concert nearby so we thought the restaurant wouldn't be so busy. We were wrong it was jammed packed with older folks. It's always good to see older folks in a restaurant because it gives you the sense that this location has been doing things right. As soon as we walked in there's an older man greeting people and directing towards the front of the counter where we would order. Even with the huge signs that say "order here" and "pick up here". The man still stands there making sure to greet you with a big smile. It's nice to feel welcomed in that way. We made our way to the counter. We both ordered a big beef. I had mine with spicy giardenera and my roommate ordered his with sweet peppers. Both order a side of fries and a cup of water. The taste was on point. It was juicy and delicious. The fries were hot and crispy. Very good food from here we must say. I only gave it a four star because of the guy at the counter. He didn't seemed to happy calling out orders. If I didn't ask for my order I think it would've sat on the counter for long period of time. It looked like he was having a bad day. I get it with it being a busy day but still it shouldn't be that way. Other than that it was a great visit. So if you're in the area for some good tasty food be sure to stop by and say hi to the older man at the door. It'll make your day even better. read more

Portillo's Addison - Hot Dogs Near Me - Addison, Illinois

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Terrible service. Nobody in the restaurant and we still waited 20 mins for our food. Bathroom was dirty and staff did not seem to care about the restaurant or the customers. read more

Always good. Always clean inside. Always good service. Always a good Italian beef sandwich. Always a very good burger. Always a good hot dog. Always a very good chopped salad. "Always"...by Atlantic Starr. read more

Portillo's Addison - Portillo goodness!!! - Hot Dogs Near Me - Addison, Illinois

My fiancé is from Chicago... We live in Hawaii so every birthday I have the Best Portillo's Italian Beef Sandwiches shipped to us... It is 8 sandwiches and well worth the cost and shipping!!! Always arrives on time and I love to see the Smile on my Loves face!!! If there was a Portillo's in Kapolei, Hawaii it would bring a whole new craving to our islands!!! Mahalo Addison Portillo's for packing & shipping a Birthday Box of Pure Happiness!!! read more

Portillo's Addison - Happiness Arrived!!! - Hot Dogs Near Me - Addison, Illinois

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What happened?? A surprise gift of Portillo's Italian beef was ruined by your delivery system. I ordered for delivery on Friday, and Friday evening I received a message it would not be delivered until Monday! So much for planning ahead. I think it is arrogant of Portillo's to think my gift does not matter. I loved Portillo's , but now I do not. If you're reading this, I want to know what happened. read more

2nd time going thru the drive thru and the attendant tried to short change me... order was 11.55 gave a $20 and gave me back 7.00...??? I don't get it!! are they deliberately try to rip people off??? or multiple employees at the drive thru don't know how to give change???? The quality off the food has also gone down! won't be going back here! read more