This is the second car we have leased in the past 3 years. Imran the sale rep was so patient with…read moremy wife and I. We downsized from a Tahoe and got an equinox EV. Going to save $800-$900 a month on my monthly payment and with no gas. I have a Tesla that I love, but the drive of this Equinox EV is so much smoother and was a great purchase. I believe they have already sold 4 of the 13 they just got in stock so act fast and ask for Imran to help you! He was an amazing! Thanks again Quilty Chevrolet! We will be back!

I had an excellent experience during my recent visit to the Chevrolet showroom. From the moment I…read morewalked in, the atmosphere felt welcoming and well‑organized, setting a positive tone for the entire visit. I was assisted by Imran Shahid, the Product Specialist, whose support was truly exceptional. He demonstrated an impressive level of knowledge about the vehicles and took the time to walk me through every feature, option, and detail with remarkable clarity. His patience and willingness to answer all my questions made the decision‑making process both comfortable and enjoyable. The showroom itself was spotless and thoughtfully arranged, reflecting the dealership's commitment to quality and professionalism. Every staff member I interacted with carried the same high standard of courtesy and expertise, which further elevated the experience. Overall, this visit not only exceeded my expectations but also significantly strengthened my confidence in choosing Chevrolet. It's reassuring to see such dedication to customer care, and it left me with a lasting positive impression.

Outstanding service, went above and beyond to make everything easy and stress-free! We were helped…read moreby John Spooner with our purchase and we can't thank him enough!

If I could give zero stars, I would…read more This dealership is unethical, incompetent, and fails to follow through on its promises. Let's start with the sale process, where a truck was advertised on the side of the truck and online with a $10K discount. The salesperson, Nathan Hale, then tells me that I have to buy thousands of dollars' worth of useless add-ons to get the discount. I asked him to send me a picture of where it says I have to do this, and the included photo is what he sent me. It clearly states that these add-ons "can be purchased for an additional cost or removed from the vehicle at the time of sale". Knowing that I could cancel these later and get a refund, I went along with it to get the deal done. After getting the deal done, I escalated to the general manager, Tim Toor, who told me he would take care of the refund IN JUNE. It is late December as I write this review. I have since followed up with him OVER 50 TIMES via calls, texts, and emails over the last 6+ MONTHS to get the refund. At one point, he even told me he approved the check and that it was at the dealership. This has proven to be a lie. Let's move on to the fact that the truck's primary screen didn't work from the moment they delivered it to me. They told me that after an overnight update, it would work. It did work the next day, but a few days later, it stopped working again. I took it in for repairs, and they kept it for 3+ MONTHS! I asked them to replace the screen numerous times, but they refused each time. The service manager, Kyle Closter, even told me the screen was good and that he personally tested it. I drove to the dealership to pick it up, only to be told the screen was, in fact, not good. One of the most insane things was that the salesperson asked me not to complete the GM survey unless it was positive, as it would affect his bonus. After the nightmare of an experience, I shared my negative experience in the survey. He dared to call and text me to say he "lost all of his bonuses for this whole quarter." From the salesperson, to the service manager, to the general manager, this is a dealership that should be avoided at all costs. They're unethical, incompetent, and fail to follow through on their promises. I will be sending this exact review to GM corporate so that they can handle things accordingly.

Honda cars sell themselves due to their legendary reliability and smart engineering. So what…read morereally promotes customers returning to a dealership is their experience when having their car serviced. This is where Honda of Escondido excels heads above other San Diego area Honda dealers. I would like to recognize Rick S. in the Service Department and the certified tech Michael C. for the excellent care in replacing my break pads front and rear. From the friendly greeting upon arrival to the expertise with work done, Honda of Escondido Service Center stands out as the best. Thanks again and see you at my next A1 service.

So apparently after financing was approved and paperwork was signed the dealer called and said they…read morethe financing fell through. Say what?? I have never heard of that in all my years of car buying experience. So we went back, had to reapply, took a good two hours. And to top it off I received the plates and registration today and they MISSPELLED my first name! After I told them it was wrong. So now I have to deal with that BS and the DMV. Not a happy camper right now. Will not be buying another vehicle from this dealership.

We had a great experience working with Doug at North County Kia…read more Even though we ended up going in a different direction due to our specific situation, Doug was professional, responsive, and very easy to work with throughout the entire process. He took the time to go over numbers with us, answered all of our questions, and never made us feel pressured. What really stood out was how transparent and patient he was, especially while we were navigating a more complex trade and credit situation. He stayed communicative and genuinely tried to make things work for us. We truly appreciated his effort and would absolutely recommend Doug to anyone considering a Kia. He's knowledgeable, honest, and great to work with.

My fiance's family and I have purchased a total of 4 vehicles and leased 1 vehicle from this…read moredealership. A year and a half ago when I was in search of a new car, it was an easy option to come here since the family already had a relationship with the dealership. I purchased a used 2021 Sportage which had happened to be turned in 2 days before. Given that information, I had wheel and tire, key and extended warranty to 100,000 miles added to the purchased to ensure that we were covered in case anything came up that wasn't analyzed in the mere 2 days they had had this vehicle. We even drove it off the lot dirty because it hadn't been detailed yet. A year and a half later, I had 3 separate instances where the car slowed down on me to 25 mph on the freeway. I was able to get it looked at each time, run engine cleaner and change the oil (even though, it wasn't time for my oil change). Once it happened the third time, I had it towed to this dealership and told them the codes that popped up on my last incident. I am not a typical girl who is ignorant to cars and their function/operation. I have worked on machinery myself and already knew this was an issue with the engine. Luckily I was only at 90,000 miles so is something that is still to be covered under warranty. It looks a week and half and "tentative approvals of $750 (until warranty covers the claim)" for them to tell me what I already knew: I needed a new engine. After a week without a vehicle (here in San Diego, with 2 jobs, where public transport is just not an option) I asked about a courtesy vehicle. They said they couldn't offer that until the Kia claims department arranged for the engine swap. Instead, Kia claims authorized a rental credit of $35/day (with me still out of pocket by $16 a day) for 4 days until they could determine responsibility. Once the engine swap was approved, which was a surprise to NO ONE, they extended the rental for only one more week. I asked 2 more times about a courtesy vehicle; because I wasn't thrilled that I was paying out of pocket at all. THIS IS WHAT I GOT AN EXTENDED WARRANTY TO PROTECT ME FROM. I was told "you're already getting a credit, so we're just going to keep you in the rental". I was also told at one point that "they don't do that"-- referring to offering loaner vehicles. I finally picked up my car with a new engine after over a month of not having it and now I am being told they are only covering the vehicle for two weeks, telling me that "that's 5 more days than I should have gotten". Essentially, the dealership took more than the 2 days allotted for the engine swap (and the repair department DID inform me that it could take "weeks" not days...). So this delay is not covered and now I am being told I have to pay for a whole week and some change on this rental that I shouldn't have had to pay for in the first place BECAUSE I HAD A WARRANTY!!! Now I am being (once again) ping-ponged back and forth between the dealership and the Kia claims department for the extra rental credit I deserve. Unfortunately I keep tabs on and write legal contracts for a living so I am disgusted by the amount of time I have wasted on the back and forth and keeping tabs. I will say that Robert (the manager) was helpful in getting some of the process and moving it along; and Stephanie (from the repair department) is a gem and I know she took some heat and frustration. The gentleman who sold me the vehicle was also sweet but he doesn't even work there anymore. And these 3 people are the only reason this is a 2 star and not a 1 star review. Because this has been hell on earth for the past month and I will not change a word on this review on any platform until someone gets back to me on this. Enterprise still hasn't charged me and I am NOT paying $400 when I paid thousands for an extended warranty, I'm sorry. With the amount of Lemon Law issues Kias have I am SHOCKED they weren't more diligent with the situation. (And by the way- don't buy a Sportage EVER- they have known issues, I now know).

Mustafa was our sales guy. We clicked from the minute we talked on the phone while looking for the…read moreGX 550. We got our car within a month. He was transparent about the pricing, and never made us feel pressured. He answered all our questions about the vehicle and made the paperwork process seamless. I would recommend him any day! Thx Mustafa u are the best.

We recently purchased a car from Lexus Escondido, and Mustafa helped us find the best available…read moreoption that matched our budget. It was our first day just browsing, but thanks to his professionalism, patience, and clear guidance, we were able to make a deal the same day. We also traded in our current Mercedes, and he made that process very smooth and straightforward, ensuring we got a fair and deal. Overall, the experience was stress-free and efficient, and we truly appreciate his support. We would definitely recommend working with him.

Recently purchased a certified used car from Mossy and have nothing but good things to say…read more Natallia and Emilio were extremely helpful, responsive, and overall made the sales process great. Frank in finance set the bar for service extremely high: I've never had such a positive experience helping close on the vehicle and he was outstanding. I would send any of my friends or family to Mossy based on my purchase experience. Top notch!

This place deserves zero stars. I would have never, ever purchased a Volkswagen knowing the…read moreexperiences we'd have to face with this service department with our 2024 Atlas. After an unfortunate few months with an issue that was never resolved, we now have a broken cup holder with malfunctioning springs that they're trying to charge over $600 for saying warranty doesn't cover it. Interesting thing that you put cups in cup holders, they break while the car is still covered under warranty, and VW Escondido refuse to help fix it. Filing all the complaints possible and I'd advise anyone considering a VW to take your money elsewhere. We are so disappointed!

Had a great experience working with Jesus at Volvo Escondido. He's always easy to reach, responds…read morequick, and actually helps instead of just giving generic answers. Anytime I've had a question, he's been on it right away and always gives solid advice. It's honestly nice to deal with someone who cares and keeps things simple. Really appreciate the level of service.

I've taken my XC90 to this dealership four separate times for a persistent "sagging" rear‑view…read morecamera issue. Most recently, I left my car here for two full days and was told "we recalibrated the camera," yet it still sits noticeably lower than it should (see my photos). In fact, it is exactly the same as from when I brought it in. Pretty sure they didn't even try to fix it. They probably just assumed it was user error. Usually customers can't get photo evidence of if they did their job. Not this time.

After dealing with 6 different dealerships over the course of 3 frustrating weeks, we were ready to…read moregive up on finding a new car. Thankfully, we decided to make one last stop at Mossy Nissan Escondido -- and it turned out to be the best decision we could have made. Joseph was absolutely amazing throughout the entire process. He listened to what we wanted, respected our wishes, and never once made us feel pressured. Every time I asked if there was any way to improve the deal, he came back with solutions instead of sales pitches. Caesar, the manager, went above and beyond trying to help us get the best possible deal, and Jason topped it all off by adding even more value after our final test drive. They offered us the best trade-in price we received anywhere and got everything done incredibly fast. In less than two hours, we walked out with an amazing car, an unbelievable deal, and a completely different view of what a dealership experience can be like. Huge thank you to Joseph, Caesar, and Jason for your honesty, kindness, and professionalism. You've earned customers for life!

My family and I had an amazing experience at Mossy Nissan Escondido…read more Joseph Avalos went above and beyond to help both me and my grandma find the perfect cars that fit all of our needs. He was personable, patient, and genuinely honest throughout the entire process, which made us feel comfortable and confident in our decisions. We truly appreciated his professionalism and would highly recommend him to anyone looking for a great car-buying experience.

Had such a great experience! I worked with Zhou who was very…read morestraight forward, attentive, and genuine. The process was quick from getting a trade in value to signing the deal and leaving in a new vehicle. The rest of the staff were kind and were not pushy at all. I would highly recommend checking out Acura of Escondido and working with Zhou to find your dream car.

The first time I came here was in January after being referred by Mossy Honda because this is an…read moreofficial Acura dealership, and I am genuinely glad they sent me. The staff here are all respectful and considerate I came in for warranty work on my Integra, and everything was fully covered. The Acura lounge is beautiful, peaceful, and truly feels luxurious. I was able to get a significant amount of work done while I waited, which turned what could have been a stressful situation into a productive and comfortable experience. Vehicle maintenance can often feel overwhelming, but I felt completely taken care of from start to finish. Jose is the best service advisor I have ever worked with. During an all day service appointment, he arranged an Uber for me so I could grab breakfast after I realized I had not eaten. On another occasion, when I had a broken left foot and my manual vehicle was going to be in service for several days, he ensured that I had a loaner vehicle so I could continue managing my daily responsibilities. His attentiveness and professionalism made a meaningful difference, and I truly felt supported by Acura throughout the entire process. They also offer competitive pricing for non maintenance related work, which makes it possible to pursue desired upgrades while still receiving high quality, reliable service.

Thank you so much jack Powell! For going above and beyond to find a car that fits my necessities,…read moreand the one I got is more than perfect! I will be definitely be recommending you to my friends and family and thank you to Johnathan Casselman and Mike for making the magic

Unprofessional sales team, don't care about your personal time especially three hours on your…read moreSunday. Working with salesman Jonathan, he knew we were driving an hour and a half to go by this Jeep and talk to him 20 minutes before arriving to let them know we're right around the corner and to have it ready and he said it was. We walked into the dealership and they said they just sold it. Sales manager did not even want us in the store, no explanation given, no compensation for mostly our time or the fuel to get to the dealership to make a purchase. Serious buyer negotiated rate filled out the application and drove an hour and a half one way, which is three hours on a Sunday, time away from the family for nothing. Please have Jasen or Jasmine Powell call me.