We bought some parts from them and one of them was broken which would have been no big deal but…read morewhen I went back (which was already a pain in the ass and took unnecessary time out of my busy day) they accused me of breaking it and wouldn't give me my money back. The fuel filter was broken when I took it out of the box!! I was able to get a replacement part but their attitude was not warranted or appreciated.

They quoted me 40 hrs work had it done in one day, later to find out they cut the frame both sides…read morebelow radiator to expedite R&R fan clutch . Never welded the frame back together. Total fraud place would never do business with them be warned. Liars

The service department is horrible. We have brought several of our trucks in for service and the…read more"estimate" was one price but then the repair was 20-30% more. The one that really gets us is when we make an appointment, drop the truck off and they don't like at it for 2-3 days after being dropped off. Then what's the reason for an appointment? I have worked at several dealers, if we ran our service department like Rush does the factory would have came in and revamped the service department or they would have closed us down. If you go in for sure, when you walk in the service advisors office see if they are nice and inviting or do you get the feeling like you're bothering them and why are you inconveniencing them? If we had any other choice we would. But can't.

Been coming to this location for over 5 years. Trevor, Cecilia and Chris have always help me out on…read moremy service needs. Sergio even helps me out with parts questions/quotes. I brought in my truck for a PM service they also took my truck in even though their yard was completely filled. Andres was working on my truck and was very detail oriented. There was an issues after the PM was done, JJ and Shay came to help the technician figure out my starting issues. Call ahead to schedule your truck they will give you a straight forward answer.

RUN FOR YOUR LIFE…read more.... If I could write a negative star review I would. I just purchased a GM Truck with less than 40k miles from the owner of San Diego Trucks & Vans and within the first two weeks the Transmission failed. When we contacted the owner he told us to get a quote which we did and it came in at $4k. The owner then offered to do the job for half and install a used transmission. I understand buying "as is" but this is my second truck from these guys and at this point I am disgusted.

I'll I can say is that I bought a great truck from them a year ago and truck paid off already…read more Great engine and transmission. Let's see how long more it lasts!

Draco Trucks is an amazing company. I got referred to Draco Trucks as the Chevy at SD North County…read morehas stopped servicing warranty on our company Isuzu trucks. I called and spoke to Cole, who was very efficient and professional, and he managed to scheduled me in immediately for an urgent oil change and check-up. Then, when I arrived at their shop, I was greeted by Jeff Plummer, who treated me like I am an old neighbor he knew from 30 years ago (No, I just met him!). My truck got serviced promptly, and it was ready to go after an hour and to be put back to work. On my way out of their shop, I ran into their owner Steve, who is clearly a kind and an understanding man. We spoke for a few minutes and he is so relatable as a local business owner. I cannot recommend enough this place. Great people, excellent service! Thank you !!

This is by far the worst experience I have ever had with a mechanic shop! Not only do they…read moreprocrastinate on getting work done, they have the audacity to tell there customers to fuck off after waiting for work to be done. Don't let this company fool you with their reposting of old reviews from 7years ago this company is truly a disappointment.

Cool place fix my vehicle and got me up and running. Thy gave me a free estimate and my repair came…read moreout basically to the penny. Thanks for helping me out.

Had a wonderful experience here today and yesterday, long story short, I have a 2007 Diesel motor…read morehome, its tags are due this month. It was bounced by the DMV because I did not get the Clean truck Certification (what? news to me) after many many calls and searching on line with no help I stumbled on to John Ash the service writer, he is amazing helped me every step of the way, explaining everything, helping me get it all set up and getting the test. I recommend this business completely

Not good. I am the "last" person to write a review but this needs to be said…read more I think it should be 1 star. but 2nd star is for Kevin and they guy who rigged up the coolant tank. the rest is ... - un organized. ( no internal communication) - false promises. - The truck sat there for over 11 weeks.. -While we were losing clients and losing money. I originally asked for a sensor diagnosis and a brake check. We waited over 3 weeks to get ANY answer about (anything). "Mechanic went on vacation" BLAH BLAH. " let me call you back" blah blah.. etc. So then they said sensor was bad - But they said part was on back order. (True - Out of stock across the country) - ok so I waited and waited. asked why cant we just "try " an after market sensor for temporary? After multiple phone calls - they just refused the idea. I finally found my own OEM sensor online. - BUT then it took them 2 weeks to get MY part installed. ( a 5 minute job to replace sensor) (AND THEY NEVER CHECKED THE BRAKES ) They finally got the part but could have been working on the brake check! They have no answers for THIER lack of organization. Waste of my time. TOOK ANOTHER WEEK TO DO brake check. They took for another road test BUT never checked the coolant level. The driver said, " the mechanic should have made sure everything was good". whatever dude. -I hope he was watching the temp gauges? ( on day one I did mention it might be over heating on the first day guys!) Positive - The new service manager called me a few times. He is very polite on the phone. But only after I felt like I was bothering the other people. He did admit they are trying to get organized. - (To his credit). ....... Bad - Service dept. people answering phones simply NEVER know what is going on. They always have to go "find the tech". The poor guy Kevin the "main" mechanic seems to be the only one who ever knows whats going on. - - - - - Solutions I offered. - - - I think Kevin needs his own personal assistant. - The main Mechanic should NOT have everyone hunting him down when a client wants to know the status of a truck!. People answering phones should be taking notes every day for each truck ( to have a solid answer when a client calls.) ALSO, a piece of advice - PLEASE do not promise tomorrow when you really mean next week! But they don't care because they have the government , fire dept. and AT+T clients. -They said the brakes would be done Friday on May 16. BUT Not done until May 22! Then they road test Wednesday with no coolant in truck! Truck over heats Wednesday. ( no one calls me until Friday! ) They leave a very vague message. So I have to wait all weekend memorial day - 3 day weekend to find out what is going on. The tank was cracked. ( they never checked coolant. ) then wanted $1100 -$1500 to "repair" the cooling system. ( maybe its just my bad luck!?) I repaired the tank there in the parking lot myself- while they were writing up the invoice which I asked for on Friday! I also asked for the invoice that morning . 30 minutes later the invoice is ready but still does not explain $950 for a sensor diagnosis and replacement. - They never told me why it was over heating until I got there to pick it up! They said tank exploded. - not true, They never checked the coolant and it slowly drained out of the crack in tank - simple stuff guys! They could have called the same day it overheated and left a simple message like, - "tank is bad". .. . - Simple enough to me. I am trying to be as fair as I can here. I know we are all short handed and over worked but this was just bad. I am aware parts are difficult to get but that is - no excuse to delay EVERYTHING There is more bad but I don't have time. PS. the crack in the coolant tank had been there for months before we brought the truck into Cal Pacific. We simply check the coolant level every day. We were waiting on a new tank to install. - next time check your fluids before driving someone else truck!

I am the parts person for a company with a large fleet and I normally don't like to give…read morefeedback/reviews but, I have to give credit where it is due. Jeff Winston in the parts department at this location has some of the best customer service skills that I have experienced. He is genuinely dedicated to his craft and is always very courteous and helpful, he is a hard working dude. Jeff has gotten me out of plenty of tough situations in these new times that we live in, where parts aren't as easy to find because of supply shortages. He always keeps me updated on the status of my part orders and always responds very quickly to all of the emails for parts request or questions that I have. I highly recommend this location because of his customer service skills, because he goes the extra mile for all of his customers while maintaining a professional and positive attitude. Just when I think he can't impress me anymore, he does that little extra bit more, to create a "Wow!!!" experience every time.

Johana & Daniel worked together to get me into 2 trucks.. thank you for all your help. Highly…read morerecommend

If you're looking for a cheap truck that has not been cleaned out properly, is full of as is…read moredefects that will become evident when you're already driving it for work and then have no place to take it beside a cheap shop and terrible customer service this is the place to go. The worst sales service is present in this shop run by a salesman who only cares about making the sale and then leaving you on "read " with unanswered calls and broken agreements. I was supposed to receive 5k back from my purchase of my truck and I never got it as promised "in 2 days". Daman also promised to fix the issues found in the truck and til this day I am still waiting. This is what happens when a person wants to open up shop with no professional managerial experience and without good moral ethics. The other reviews about it being cheap are true, as to the "good service" theyre probably helping out their sales buddy. Will be seeking alternative methods to get my money back as agreed upon and the work done on the truck as verbally agreed upon. please go elsewhere to find and purchase your truck , this place may have good deals but completely not worth it save your time and your peace.

Called Roland about a car today, letting him know I was in Houston. I asked him to tell me about…read morethe car and whether the car was salvaged. The price was good but not enough to were you thought it might be salvaged (classic salvage dealer trick). He quickly assured me that it was not. He knew a good bit about the model of the car but wasn't extremely forthcoming on the specific car there. I pulled up the CarFax later (it's always nice to see if a dealer will be forthcoming with your first, if the car is on their lot, they should know the history). Car pulled up clean....with the exception of 6 previous owners in 4 years (4 during a 16 month period). This is an obvious case of a classic title wash. Used car facilities have their ways. Roland was about to have me come all the way from Houston for a salvaged vehicle. Later I googled the VIN and sure enough found it in the web archive of a salvage auction site. This place is atypically corrupt, even for a used car lot.

I will spend my money elsewhere, thank you for not wasting my time, Your Choice Car!…read more David, our salesguy, was not forthcoming when it came to disclosing the status of a particular vehicle's title. Edmunds.com shows their list price as above True Market Value, so I assumed this car had unlisted extras. Unlisted extras, such as a salvage title! The hell you gonna ask more than market value for a car that has a salvage title? How is this place still open? How is this salesman still working? No loss, however, it's a buyer's market. This is just a fair warning to you car buyers ... Arm yourself with information and ALWAYS ASK THE RIGHT QUESTIONS (such as: Does this have a clean title? May I have the VIN so I can do a CarFax? Does David still work there? Because he sucks a--) -- http://www.edmunds.com/tmv.html