We concur with the online consensus... Kona Kai is one of the best! Great location in Key Largo!…read more Super friendly staff ... Kathryn was da bomb! So helpful with insider, local info! Our room was newly remodeled, everything first-rate, super comfy. Lush, tropical grounds, fun gallery in the office, botanical gardens Lon grounds! We needed a late check out, no problem! An awesome place to stay, reasonably priced, great staff! Highly recommend!

First the plusses: beautiful and private setting. Meticulously manicured grounds. No young children…read moreyelling and splashing around in the pool. Pristine tennis court/pickleball court. Friendly staff. VERY QUIET....nice list of suggested places to eat. Some minuses: Kayaks are missing the "snap in" backs (pretty annoying for a longer paddle) and the gear has seen better days. The Guava room has zero counter space in the miniscule bathroom, and the two tiny nightstands don't do much but hold lamps. No microwave, one tiny rickety luggage rack that barely supports a small carry on. You can't buy a soft drink on the property or anything like snacks or sundries so make absolutely sure you have everything BEFORE you settle in. Maybe other rooms are different... That's it. You have to decide what you value more when staying here. I'd give it 3 stars based upon my preferences vs. the nightly room rate.

I loved this place so much. I live in Miami and have stayed at a lot of the resorts in Key Largo…read morefor mini vacations and this is definitely one of my new favorites. My friends and I had an amazing weekend here lounging by the pool, paddling with the kayaks and paddleboards they offer, and eating at all the amazing restaurants they have within walking distance. I was a little skeptical at first when I realized they didn't have a bar and didn't offer breakfast, but it ended up being a blessing cause we brought what we liked to drink and ate all the amazing local food without having to get in the car. The room was HUGE and we loved that it had two bathrooms, everything was so luxurious and the showers were amazing. The beds were super comfortable (my other friend slept on the Murphy bed and said it was great). The pool was big enough that we were able to have privacy if we wanted or socialize with the other guests if we wanted. Everyone was nice and we had a great time talking to the other guests. The pool was gorgeous and the view was amazing! Don't miss out on this gem.

THEY BLOCKED ME FOR WRITING A NEGATIVE REVIEW!!! BEWARE!! This is a prime example of what you'd be…read moredealing with!! Our daughter was recently married here and we did a full three-night resort buyout. While the property itself is absolutely stunning the nine months leading up to the wedding were incredibly frustrating. Communication was consistently poor--weeks would go by without any response. We were promised a Florida Resident Discount by two different general managers, but it was never honored. (This is a significant discount that we did not get as promised). In total, we went through four general managers, each making new promises that never materialized. Even weeks before the wedding, when we were trying to make final payment, we couldn't get a response. When I finally raised concerns with the newest manager, her response was, "I have like six brides all contacting me at once." With all due respect, that's not how you handle a time-sensitive, stressful situation for a bride and her family. To add to the confusion, their website still showed units available just days before our event--even though we had rented out the entire resort. The units themselves are not equipped as expected either--we had to go out and purchase basic items like dish towels, a dish scrubber, pot holders, and more. Their new lanai roof leaks and ruined a couple of the custom built items we thought were safely stored since it's a brand new structure. We unpacked the U-Haul when we got home and had cockroaches in a few of the things stored in the main house.

We recently stayed at Baker's Cay Resort Key Largo, part of the Hilton collection, over winter…read morebreak. As Hilton Gold members, we were fortunate to receive a small room upgrade at booking, which we definitely appreciated. Let me start with the highlights the resort amenities are wonderful, especially for families. There were plenty of complimentary activities for kids during the day, and even fun nighttime events like dancing that were adorable and well thought out. It truly felt family-friendly, and there was always something going on to keep everyone entertained. The cutest was Santa pics with cookies and milk! The staff was attentive and kind throughout our stay, and honestly, that goes a long way. Great service can elevate an entire experience, and they really delivered on that front. That said, at nearly $1,000 per night during peak season, I did expect the facilities and rooms to be in better condition. The property has so much potential, but parts of it felt a bit rundown for the price point. The rooms could use some attention and deeper cleaning. I completely understand that this is a beachfront resort and sand is inevitable however we noticed quite a bit of sand throughout the room, even on the bed when it had been freshly made. I've stayed at other beach resorts where housekeeping was a bit more thorough in that regard. However nothing crazy but cleanliness is big in my book. One morning, there was also a cockroach at the coffee cart. My husband reported it right away to the front desk. The next few mornings the cart wasn't out, and I'm assuming they were addressing the situation, which I appreciate but it was still a bit off-putting. The on-site restaurants were good not extraordinary, but enjoyable and I felt the pricing there was fair considering it's a resort property. Overall, we had a great experience. The resort has incredible potential, and with a little more attention to upkeep especially considering the premium nightly rate it could easily be a five-star stay. The friendly staff and activities made a big difference.

Despite the mix up with our reservation on our honeymoon, we had the most wonderful time!…read moreUnfortunately, my husband booked through Expedia and for some reason Expedia doesn't share contact info. So Baker's Cay was unable to contact him to let him know the suite he had booked for us with an amazing looking bathtub would not be available due to it not being fully completed with construction. So when we arrived they told us the room wasn't available. My heart sank. I know his sank twice as hard. He has his new wife with his wonderful plan to give her a beautiful bathtub and suddenly it all fell apart. The front desk was so kind though and I truly felt like they cared and felt terrible about this mistake. They really made up for it by giving us so many perks throughout our stay, including a beautiful room with the most amazing view. A shout out to their concierge, Ashley, who really assisted us in booking things! Now that aside, the resort itself is just soooooo relaxing! It is the perfect spot for a honeymoon or any kind of romantic celebration. We loved the love locks they sold in the gift shop and hung ours on the love lock arch. They offer floats, which we were gifted complimentary because of the mix up, and we had a private one. I haven't been that relaxed in a long time, just floating out in the water. Everything we ate was fantastic! Including room service, which was always quick to arrive. My favorite thing was the quesadillas at Dry Rocks! And the chicken dish at Calusa. One day we were going to head down to Key West, but just decided to stay at the resort because it was so wonderful to chill at. We reserved a daybed that day right at the water's edge. They set it up with towels and water and we were able to order food. Even the aforementioned quesadilla. I was in heaven. They have bikes you can use too. Those were fun to ride down to Shell World and get some souvenirs. There's also a pool with a wonderful jacuzzi that is hot, private and has strong jets! This was just the most wonderful honeymoon! Despite no tub, I was a happy wife! And happy wife, happy life, right?

My fiancé booked this trip for my birthday. It was absolutely gorgeous! Beautiful lobby. Very…read morefriendly and professional service from every person who works there. We had a bungalow that was beach front and it was really beautiful. We loved sitting on our little porch and just enjoying the views. The quiet side of the beach (where our bungalow was located) had really nice ambiance. There are sun chairs everywhere. Beautiful string lights and tiki torches for night time. Outdoor beach beds with curtains and lounge beds with visors you can pull down. The bungalow itself has an indoor shower and also an outdoor soaking tub and shower. You get your own bikes to ride around the property. The air conditioning was very good. The sheets were lovely. Everything was clean and in good working order. It also felt very private. We loved the breakfast buffet. The fruit and pastries were our favorites. We also loved Bogey and Bacall's. We didn't love Sea Senor's as much, although it was really fun and beautiful eating right by the beach. The food was just a bit bland. Another thing that I didn't fully realize until we got there was that there isn't a traditional beach. There is sand but it is lined by a rocky coast. You can swim in the ocean and you access it by stairs. So that is something to keep in mind. The pools were lovely and clean. But they could be bigger and maybe have like a water feature or something to improve the ambiance. The pools all close at sunset. Which also was a bit of a bummer and we weren't sure why. But we enjoyed swimming in them. We also didn't realize that seating around the pool is limited and if we wanted to have chairs by the pool, we'd have to get there early and save seats. The spa was incredible. We got a couples massage and it was one of the best massages I have ever had. Definitely recommend going there and treating yourself. Overall our experience was wonderful and romantic and relaxing. The only thing that prevents me from wanting to go back is not having a traditional beach where you can just walk into the ocean and swim. But if that isn't a priority for you, this place is absolutely wonderful!

Great location from MIA Great rooms…read moreGreat food...try the burgers at Bogies Bar Great pool Wonderful drinks MOST of the staff was outstanding Our waiter from Bulgaria- outstanding The hostess/pool server wonderful Some of the staff are only interested in the tips. Their gratuity program is horrible During the day...some of the staff will ring the bell and not wait! I was sleeping Given the price per night...included the tips!

Long time Marriot member and the first terrible experience I've had. Currently staying in a suite…read moreat Playa Largo and they seem severely under staffed. There is only 1 bartender at the large bar at the pool/beach, with like ~40 chairs, as well as servers bringing drinks to the hundreds of folks on the beach. The servers literally yelling at the bartender to hurry up while everyone at the bar is fighting for his attention. Time to get a drink ~40 minutes. At the front desk, they have 2 employees helping with lines of 10+ people waiting for help. All phone calls to guest services and the concierge are ignored, as they explained, because they are too busy. The restaurants are also too busy to pick up the phone, so after being on hold for 30 mins, we walked over to make a reservation. When we arrived for dinner, they had lost the reservation and told us we should have called...despite then admitting they aren't picking up the phone because its too busy. They told us they couldn't seat us or otherwise help us, and to go somewhere else for food. Which seemed rude and unnecessary. Overall, the staff seem really stressed and need some support. Come on Marriot, please hire a few folks to help run this beautiful property.

Playa Largo is the kind of place you plan to visit once and then accidentally keep coming back to…read moremostly because of Helen. Our waitress was an absolute legend. Friendly, hilarious, lightning-fast, and somehow knew exactly what we wanted before we did. Is she psychic? Possibly. The food and drinks were on point, the vibe was beachy and fun, but Helen took the whole experience from "great night out" to "I'm telling everyone I know about this place." If you're lucky enough to get her as your server, buckle up you're in for top-tier service and a lot of laughs. 10/10 would return. 11/10 if Helen's working!

Great drinks!! The boobies and pina coladas are beyond strong and amazing !!!! View of boats and…read morenew seating make it top notch.

The atmosphere was very entertaining as there was live music and the food was plenty and delicious…read moretoo.

What a beautiful property! We stayed there for 1 night before our trip to key west. I wish I booked…read morefor longer. It was very relaxing as they have their own beach with free kayaks and paddle boards. Next door is their sister suite that you can use the pool and bikes. It was very private. There are probably only 6 rooms max. My stay there I did not see one person. I will be going back! The price was amazing too!!

I thought the room was really nice in a retro kind of way. Full kitchen which was wonderful and…read morethe property is pretty and well maintained. Con: Our room had a furon and no extra sheet or blanket.

This place is a hidden treasure between Islamorada and Key Largo. The property is in a great spot…read morein the water. It has that old Florida Inn type of charm. The pool was nice ( heated) , they had kayaks and paddle boards, bon fire s'mores at night. Also, fresh baked muffins on your porch every morning when you wake up and coffee bar out by the water. Was a fun stay and we really enjoyed. The folks here go out of their way to make everything perfect. Would def stay here again

Clean, quiet and affordable (relative, during a holiday week). Stayed in room 9 and booked same…read moreday. Located in a quiet neighborhood. We got take out Cuban food takeout for dinner and enjoyed on our large deck, there are many seating areas around the property. Bring a water bottle to refill with their filtered water station. The nearby marina has a beer and wine bar and food truck, the gas station sells sundries. A perfect place to rest and recharge away from the ruckus.

I really love this place! It's a great location! It seems so small, but yet when you start…read morenavigating it, there is quite a bit of property. It's a little confusing at first, but you catch on pretty quick. There is a great beachfront area with lots of lounge chairs to watch the sunrise or sunset or just feel like you are right on the ocean. This is almost right across the street from Jon Penny camp State Park. I went snorkeling and went right back to my room. It was all an amazing experience! There are several great restaurants and stores to shop around here. Oh, and let's not forget the warm cookies when you arrive! Just like all Hamptons, this place offers an amazing breakfast offering for free. Everything from homemade waffles to scones. The lead attendance name was Norma and she was so passionate about her job and about making people happy and keeping the area clean and tidy and stocked. It was a pleasure meeting her!

This property is great for a short stay, but it's a bit older. However, they're currently…read morerenovating, which is a positive sign. The grounds are well-maintained, and the location is great, with a lagoon beach area that offers free kayaks for paddling. There's also a cute Tiki bar area with a bar and lounge outside, providing views of the water. The pool area is well-lit at night, and the rooms are spacious, with a king bedroom that includes a sink, microwave, and a larger refrigerator. A new flat-screen television is also available. There's a couch and table area with a slider leading to a private balcony, which has a table and two chairs. The breakfast buffet is standard, featuring a self-serve waffle station.

Stayed in the Conch Villa as part of a pretty large wedding event. The first impression when…read moredriving into the place was, "What could possibly be back here that is going to work for a wedding?" However, the answer to that was surprisingly great. The villas have separate rooms with common areas and the one I was in had three bedrooms. The bedroom situation was similar to a hotel room. A nice comfortable bed, a private bathroom, generous closet space, and - most importantly - a good stable temperature even with the thermostat being out in the hall. A ceiling fan helps with circulation, which is great too. The only real downside I can think of is that two of the bedrooms are on the second floor, and you need to take this into account with your luggage as there are no elevators. Well, that and the fact that the finish of the stairs blend into the floor at the bottom so if you are older this might make for a physical perception problem as well. Anyway... Parking is a little tight when the place is full, but the location worked out really well for the wedding ceremony. Out on the point you can see the sunset across the water in the evening. Manatees frequent the dock which are a sight to behold. Across the dock there was a nice flat area on hard sand that was perfect for the reception. Yes, there are water activities including dolphin interactions across the boarder from what are the villas, but I can't make any comment on that part since I didn't manage to even visit over there.

Such a romantic, charming, scenic venue! As a Wedding and Event DJ based in Miami, South Florida,…read moreKey Largo, Islamorada, and the Florida Keys, I'm often privileged to work in beautiful venues like this one, which has an added level of charm. The management is very kind, accomodating, focused on guest saisfaction, plus you can tell put much love into it. Highly recommend!!!