I had a good experience here with a service appointment. I took my car in on a really busy…read moreSaturday, which I don't necessarily recommend (there were atleast 20 cars ahead of me and they close early in Saturdays). However, even though there were many cars ahead of me, the service technician did his absolute best to make sure that I got my car back the same day. Kudos to him for going above and beyond to meet my needs. I also like the fact that they provide Uber service within a few miles if you live close by. They had a driver drop me off at home and later pick me up when my car was ready. This was especially important to me because I didn't have anyone to pick me up at that time and it worked out well for my schedule.

Outstanding service performed today! Natalie Wyno is an exceptional service representative who has…read morehelped me twice now. I have nothing but gratitude and glowing appreciation for how she takes care of me during my visits. She is super polite, very informative, and very knowledgeable of her job. She gives me status updates on my services, and estimated time of completion. She offered to arrange transportation for me if I wanted to go to the gym during the repair. She is just fantastic! She makes me feel like family. Wonderful experience today! I'm going to miss her as this was her last day here at Autopark Honda. Best wishes to you in your future endeavors Natalie and thank you for my experiences with you here at Autopark Honda!

I had a check engine light come on, I made an appointment via phone. On dialing, you're forced to…read moretalk to a robot/phone tree that ultimately couldn't complete the booking and routed me to the front desk. Generally unhelpful experience with the front desk throughout this experience. I finally get routed back to the Service Department and am assisted by Matt Davis. He confirms my appointment and takes the time to explain what situation would warrant a rental car and assures me there will be transportation arranged to get me to work. I show for my appointment the next morning, Matt checks me in, gets my vehicle in line, and arranges an Uber through a ride share program (incredibly helpful!), and gives me a timeline for when I'll hear back about my vehicle. Around 3pm, I receive an email from my technician walking through why my car through the code and how they remedied. I picked my car up at the end of the day and Matt had run my vehicle through the car wash. Overall great experience and it's a relief to have a place and people I know I can trust to bring my car in a time of need.

Raheen F. Is the best sales consultant I have ever had. I came from out of state, he picked me up…read moreat the airport ( he didn't have to, but he said he wanted to make sure I had a great experience.) He ensured my finance appointment was stress free, and my purchase was fast and fun! Raheen I can't tell you how happy I am that I had you as my sales person, you made this experience the best I ever had, and I thought that I had excellent experiences, but you went above of all the excellent ones. Thanks you for listening to my little requests and getting the car ready for me! THANK YOU for being awesome, superb, and kind! Please extend my gratitude to Mohamed and Clay! You all provide the best service!

Last Saturday I contacted Leith Nissan about a car I saw advertised. I asked if that exact car was…read moreavailable and I got a message that it was. I made an appointment for 9:30am and Ray was the salesperson who reached out to me. He had the car ready for me to I drive but I had to fill out a lot of paperwork first which was fine because I was very serious about buying THAT car on THAT day and I was approved for the purchase. We took it for a test drive and I liked it but after driving it when we went inside to do the final deal I told Ray I was not feeling excited about that particular car. I asked if they had any other of the same make, model and year. He said he would check and came back with the keys to four others. I found one that I really LOVED and we took it for a test drive and I bought it. Ray was great to work with, really calm and kind. I had a GREAT car-buying experience at Leith Nissan.

I had some strange issues with my wife's 2025 Murano and went in on a very busy Saturday morning…read more Wendy C. in the service department greeted me a smile and listened intently as I laid out the issues and concerns. Due to the amount of time it was going to take, she placed me into a loaner and sent me on my way. Communication with the dealer and Nissan USA was excellent. My car had lots of updates and fingers crossed that all is well. I'm a diehard Lexus guy, but this experience left me with a great feeling that Nissan is truly wanting to do the right thing. Kudos to Leith Nissan for hiring and retaining such fine people as Wendy C. Keep up the great work folks!

Great salesman. Tunde Oyewole will definitely take care of you when you're looking to purchase a…read morenew or pre-owned car. Go see him today! Highly recommended!!

This was a good place getting my new 2026 RAV4. All thanks to Noori for such a great serviceread more

I recently (8/3/26) purchased my "6th." Subaru. Needless to say, I've interacted with multiple…read moredealerships and staffs. I have never written a review until now, but the experience at Johnson's Subaru, Cary was by far the most outstanding in every aspect! Sales associate 'Marlon Green' was a warm, friendly, and extremely accommodating individual. The finance person, Evan Ruggiero, put the icing on the cake. All in all, my experience was above 100% positive! The dealership was welcoming and their 'facilities' were pristine. BEST PRICES IN A 200 MILE RADIUS! I drove 3 hours and 12 minutes to get there and obviously, I'm thrilled with all aspects of my transaction. I would encourage anyone in the pursuit of a Subaru to definitely go to JOHNSON'S CARY SUBARU!!

If purchasing a vehicle from Johnson Subaru please DO Not purchase their 3rd party warranty…read morethrough JA Insurance. I was told bumper to bumper mechanical coverage. However when need Tire Pressure Monitor Sensor replaced I was denied bc says a battery failure however a TPMS is one assembly cannot just replace battery. Therfore this should be covered. Majority 99% of warranty companies cover this part bc they acknowledge the TPMS is 1 assembly andcannot just replace battery. I called JA insurance rep was rude when I asked to speak to someone else said I could hang up, call back and maybe I would get someone els. JA insurance has terrible customer service who don't listen and become rude if you challenge their reply. I am surprised that a quality reputable company such as Johnson Subaru of Cary aligns themselves with a 3rd rate warranty company. if You want a quality 3rd party extended warranty company Please Do Not purchase through Johnson Subaru of Cary for they promote JA insurance There are quality extended warranty companies available. But Not JA Insurance Advantage Care extended Car Warranty.

Ask for Claire Olsen she has 30 years experience in the car business can help you select the best…read morecar at the best prices located on Walnut Street near Crossroads 300 plus cards to choose from financing available

Nothing short of 5 stars, going out to the entire staff of Echo Park automotive!…read more Nice and easy purchasing process, extremely happy with the entire staff. No hard sales, excellent pricing, I cannot be more pleased. That being said, I would like to specifically point out, the General Manager, Leo Bonilla. As I run my own company, I immediately recognized why he is in charge. You are only as good as the people that you work with, Leo went above and beyond, to ensure I will be a customer for life. I recommend to anyone reading this, before you shop anywhere else for your next car, this place will be the best stop you could make. I appreciate all you fine folks at Echo Park, thank you Mr Bonilla! Keep up the good work

Alex Ward gets 10 stars! This was the best car buying experience ever!…read moreI felt like i was hanging out with friends during the whole evening , I totally relaxed. Buying cars has always been a traumatic experience for me but the customer service/sales are top notch! I'm loving my "gluttonas" bright red MB GLA 250!

Terrible experience!! I purchased a car (long distance) from them in February 2026. It is now…read morealmost September 2026 and I have yet to receive my title. Dan has been giving me the run around for months. Neil, the manager, assured me that he would handle it and it's been two more weeks. Since I paid in cash, I don't know what their excuse is but I'm ready to get lawyers involved. The actual car is great and arrived promptly. I just can't register it until I get the title. The guys are very nice as they put me off, but it's been a very unpleasant experience. I wouldn't buy from them again.

**UPDATE: The service manager reached out to me and we are…read moreall set now. There was a misunderstanding. I appreciate their concern about taking care of their customers. Good experience afterall!! I bought a 2022 Mazda cx5 in February 2026 from this dealer. The deal came with a promise that the car was checked out completely and everything worked. I also had six oil changes included. I called Tami in August to set up the oil change and mentioned the rear wiper blade was faulty and didn´t remove water. She said she would have that taken care of during the oil change. I came and met the lady in the service department and she said she had to check with her boss about the blade. The boss said was I outside the six month window?? and they wanted $$ to replace the blade. Feb-August is six months! I will never buy a new or used car from these people. Bait and switch. Sandra Walker

Great experience with Marwan (Mo) Mukhailef! We looked at a couple K4s together and he was…read moreknowledgeable and helpful. Even though we couldn't reach a deal on one, he was accommodating and professional. Thanks for a great experience! Will be back in the future

Top-notch service on an open recall! I am so pleased with the entire customer service and quality…read moreof work at Crossroads Ford of Apex. We received a text regarding an open recall on our Ford Escape. I was able to book an appt with a mobile tech within 15 minutes (after being on hold and passed around at another Ford dealer for over 90 minutes). Kaitlyn took my call initially, asked a few simple questions, and transferred me to Yen, who booked the appointment within a few more minutes. Both were professional, efficient, and genuinely sounded excited to have my business. The next day, Floyd, the mobile tech, texted he was on his way, arrived early to the appt and completed the task in less than an hour (was told it would be 2-3 hours at the other Ford dealer). Floyd was efficient and professional. I had a follow-up call with Jeremy, the service manager, who was also friendly, professional, and happy to have my business. When I told him I was going to use them for all our Ford Escape needs based on the customer service from Kaitlyn, Yen and Floyd, he let me know that I live in the pick up/delivery distance for any future vehicle repairs at no charge. Didn't even know this was a service that dealers provided. I highly recommend Crossroads Ford of Apex for any of your vehicle needs regardless of where you are in the Triangle~worth the drive.

My most recent despicable interaction with Crossroads Ford of Apex began in July 2025 when my…read morevehicle was taken in for cosmetic repairs. I reported that incident here on Yelp, with pictures, in July. Due to a less-than-stellar response from Crossroads Ford of Apex, I submitted a formal complaint to the Better Business Bureau and the Consumer Protection Division of the State's Attorney General's office. A week or so after contacting the Better Business Bureau and the Consumer Protection Division of the State's Attorney General's office, a person called and said her client, Crossroads Ford of Apex, would like me not to contact them again, or Crossroads Ford of Apex would litigate. In addition to that threat, the attorney informed me that Crossroads Ford of Apex no longer wanted my business and was done with me and my 2015 SHO AWD. WE ARE CURRENTLY TESTING THAT HYPOTHESIS!! If I can't contact them or face litigation, how would Crossroads Ford of Apex honor their agreement to fix my car? Crossroads Ford of Apex sure took my money, but I'm not supposed to contact them. WE ARE CURRENTLY TESTING THAT HYPOTHESIS!! Let me explain the purpose of this Yelp review for Crossroads Ford of Apex. On June 13, 2025, they installed a new backup camera I purchased online. I've attached a JPEG of the invoice, number FOCS290682, which shows I paid $309.04 for the installation. I returned less than a week later and pointed out that the camera was 2.7 feet off to the left and right. I have attached JPEGs of the camera view on my monitor. In shots one and two, the vehicle is perfectly lined up in the parking space. That is not the view. Pulling out of my garage, the monitor indicates that I am perfectly lined up. In reality, the vehicle is off the driveway. I asked Crossroads Ford of Apex to adjust the camera, which I had paid $309.04 to have installed the previous week. I was told that since I did not spend $800 on their camera, there was nothing Crossroads Ford of Apex could do. Because I didn't buy it from them, they claimed they couldn't help. And I assure you, Crossroads Ford of Apex did nothing. Here's my question for them--if I buy four tires online, have all four installed at Crossroads Ford of Apex, and all four fall off while I'm driving away, is it a Goodyear issue or a problem with the installation at Crossroads Ford of Apex? Would it be a Michelin tire issue or an issue with the installation at Crossroads Ford of Apex? It's the installation, plain and simple. The camera works perfectly; it is not installed correctly! Here is what we are going to do over the first and second quarters of 2026: 1. Post copies of all the letters we've received from the Better Business Bureau and the North Carolina Attorney General's Office, germane to this situation, to Facebook, LinkedIn, and Yelp. 2. Post copies of every invoice we've paid over the past five years on Facebook, LinkedIn, and Yelp. Using a cross-tabulation method, we will show how we paid multiple times for the same issue, and to this day, they still do not function properly. 3. After 90 days, we'll launch a video campaign on Facebook, LinkedIn, and Yelp. There will be commentary describing the time I was charged $200 to clean a drain in the sunroof. When the problem reoccurred in less than two weeks, I was billed again. This video campaign will cover the entire second quarter of 2026. We are starting a blog in January 2025 called "Another Opening of Another SHO AWD at the Crossroads." This will be an ongoing blog throughout 2026. Truth is an absolute defense to defamation claims, meaning that if a statement is true, it cannot be considered defamatory, regardless of the harm it may cause to someone's reputation. OVER THE NEXT YEAR, WE WILL PRESENT GIGABYTES OF TRUTH!

I recently purchased a car for my daughter. While on the lot I pointed out that the tires should…read morenot have passed inspection. Since I drove 2/1/2 hours to see the car I didn't know a local mechanic. Before the trip Jose assured me nothing was wrong with the vehicle. I trailered the car home the first night the car alarm was triggered multiple times. I took the car to a Land Rover mechanic the next morning. He said the car should have never passed inspection. He found the rear door latch was bad, someone wedged a piece of metal in the hood latch to keep that sensor from tripping. The vehicle had been wrecked and not reported and the front sensor was damaged. So far I am out of pocket $1,300.00 in 48 hours. Beware Jose only cares about a sale and does not stand by his product. Z-Auto is also at fault for a fraudulent NC inspection.

On 4/26 I bought a 2012 Lexus RX 350 from TMS. This is my 4th Lexus purchase. I have been driving…read morethe SUV for over 2 months and very happy with the purchase. I took it on a long trip to NY with absolutely no issues. The car was in incredibly good shape inside and out for a late model. I mean, any car can be a lemon or have problems after a sale/purchase (especially late models) but I really think TMS tries hard to source from quality local dealer trade-ins (not auctions). Nothing is guaranteed but we both got lucky with this specific car. Given the pre-owned car market the price was firm but very fair and no "extra" BS charges. The price I was quoted was the price I paid the day I came to pick it up. Overall great experience.