1. Porras Profix Services

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    Antioch, CA

    Porras Profix Services

    4.6 (32 reviews)
    Open • 9:00 am - 7:00 pm
    Updated 3 months ago

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    Response time

    20 minutes

    Response rate

    100%

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    pipe support was cut through

    I hired him through Yelp to repair a leaking kitchen faucet and a dripping shower faucet. Unfortunately, what started as two relatively straightforward repairs turned into a much bigger plumbing problem. After the initial kitchen faucet repair, my tenant found water all over the kitchen floor, and he had to return to correct it. While working on the shower, the plumbing was damaged and the pipe support was cut. His quote then changed from $320 to $800. At that point, I just wanted the damage fixed so my tenants could use the shower again, so I agreed to the new price. Over the next three days, he made a couple of attempts to fix the damaged water pipe, but the problem still wasn't resolved. On his final visit, he told me the plumbing was repaired and demanded immediate payment of the remaining balance while he was still at the property. We had already paid $400, with $400 remaining. Because there had already been several unsuccessful repair attempts, I asked for just 1-2 hours so we could go to the property, inspect the exposed plumbing, and make sure it wasn't leaking before paying the remaining balance. What I don't understand is why he wouldn't allow us this short amount of time to verify the repair. I thought it was completely reasonable to inspect the work before making the final payment, especially considering what had already happened. Instead, he told my tenants that I didn't want to pay him, shut off the water to the house, removed the shower valve and shower head, and left the property with the water line open and unsecured. I had to call an emergency plumber to seal the line so the water to the house could be restored. I later hired a licensed plumber to complete the repair. After inspecting the plumbing, the licensed plumber told me that the original shower repair was a straightforward and relatively easy repair. This was very different from the explanation I was given that the existing plumbing was in poor condition and that this was why the repair became so complicated. This experience caused significant additional expense, damage to the property, and unnecessary stress for both us and our tenants. What was most upsetting was that after multiple unsuccessful repair attempts, he would not give us even 1-2 hours to verify his work before demanding the remaining payment. Instead, he left the property in a condition that required an emergency plumber just to restore the water. I found the way he handled the situation completely unacceptable. I'm sharing my experience to warn others to think carefully before hiring him. A straightforward repair ended with damage to my property, an open water line, and an emergency plumber having to be called just to restore the water. I would never take that risk again and would not recommend his services.

    Marissa D.

    So helpful and came next day. Was upfront about cost breakdown and great communication throughout the process. We had a broken faucet that ripped off the countertop. was able to get it replaced and several other things while he was here within 24 hours. They stayed until the work was completed again great communication on the cost and why things were needed, very thorough. Will be calling them again for future.things we may need! Thank you!!!!

    Left Side Before
    Micah C.

    Wow! Fantastic job; makes me so sad we're moving. Thank you for making our home look beautiful!!!

    Underneath where the other company said it wouldn't fit, but Mr Profix services was able to do the job

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    1 month ago

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    2 months ago

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    5 days ago

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    Edwin P.

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    19 days ago

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    10 days ago

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    Edwin P.

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    24 days ago

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    6 months ago

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    2 months ago

    Excellent job done quick and reliable. Was Easy to explain what I needed and he did it well . Will definitely use him again

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    2 months ago

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    Edwin P.

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    4 months ago

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    7 months ago

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    7 months ago

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    4 months ago

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    Edwin P.

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    7 months ago

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    Edwin P.

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    5 months ago

    Overall a smooth process with professional and quick service. A bit more communication along the way would make the experience even better.

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    5 months ago

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    5 months ago

    Mr Profix was very communicative and quick. The oven repair was well executed and they even followed up with me!

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    5 months ago

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    5 months ago

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    7 months ago

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    5 months ago

    Edwin provided quality service. He was prompt in his reply and was very professional.

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    9 months ago

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    10 months ago

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    4 months ago

    Honest Technician. Honest pricing.. Tech came out diagnosed problem and gave solution. Prompt service.

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    8 months ago

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    5 months ago

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    7 months ago

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    10 months ago

    Very nice and stayed until he fixed my door. Was very pleased with his won't stop until its fixed attitude!! Definitely recommend

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    9 months ago

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    Edwin P.

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    7 months ago

    很负责任,修完之后会认真的检查确保没有问题了才会走,只按照解决问题的项目收费,不会重复收费。而且售后服务很好,没有修好的时候可以免费回来再看。选这一家的话就肯定不用担心修不好了。

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    10 months ago

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    Review Highlights - Porras Profix Services

    “Edwin was responsive, fair priced, and communicated very well on showing up to remove our satellite dish.”

    Mentioned in 15 reviews

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