My wife and I visited and while we expected it to take a while for everything to get to us, we did not expect the service to be as bad as it was.
We arrived and had to find a host to ask if the bars were open seating as there was a sign up that stated "please wait to be seated by the host". After confirming seating at any of the 3 bars was open, we decided to sit at one were there wasn't anyone around, but being used as the course order counter. Unfortunately, that was a mistake. I am unsure if the other bars are as busy as this one, but this one was definitely busy with the orders being placed through the course window.
When we sat, it took about 10-15 minutes for the bartenders to acknowledge us and give us a menu. We were able to order our drinks soon after, but it took about 15 minutes to get them as this bar, again, was being used as the course bar.
Our bartender then handed us over to a different bartender for service. By then, another 15 minutes had passed. We received our drinks then placed our order.
It took about 30 minutes for the food to arrive, but a part of our order was wrong. We ordered a cheeseburger with garlic Parmesan fries. When I advised the runner the fries were wrong, all he said was "sorry". When we tried to get the attention from our bartender (for the fries and to get utensils), we were ignored so we stopped trying and decided we were going to write this review instead. I waited a bit longer and went to the ice cream station to ask for a set of utensils which they happily brought to me.
The food was good. We ordered the honey garlic wings and the popstroke cheese burger.
Once our food arrived, we tried to correct it we were ignored, we were not checked in on again until we were almost done eating. At that point, I did bring up we received the incorrect fries. This was the original bartender who passed us off to another. He offered to bring us the right fries, but we had already almost finished eating by then.
By the time we were ready to go, we asked for a check and the box. The bartender he handed us off to brought us the box and the check, and I had to advise her (pointed at the fries) that we were being incorrectly charged for the garlic Parmesan fries, she went to ask the other bartender who said "yeah, they told me and I forgot to remove it".
It was removed and we were given the correct receipt.
My only recommendation as a visitor is to not sit at this particular bar if you are expecting any kind of service. For the establishment, my only advice is to not put chairs at a bar that is not properly staffed. read more