The food is good, the Chicken Sandwiches are the best! Only problem is the service! You go to the drive thru and ya sit there forever waiting for someone to take your order. Even inside they take too long to take your order! read more

I didn't even get to eat. I stood in front of the register for 10 minutes with employees looking at me and nobody would take my order.

Drive past this establishment. The drive thru is extremely slow. They only handle one car every 15-20 minutes. I could have saved time buying a live chicken, plucking it, cutting it up and cooking it myself. read more

12/12/2025 6:00pm Stopped in to buy a 5 pc signature dinner and the cashier takes my order and tells me they don't have wings, I said no problem give me whatever as long as it's not thighs, the DUMBASS gives me a breast, 2 chicken legs, and 2 sides, I paid for a 5 piece meal, Manager needs to make sure employees know how to count. When I got home and noticed she jipped me I turned into a hungry ass bitch. Don't plan to go back or recommend anyone to buy there. read more

I ordered an 8 piece chicken and four biscuits on DoorDash. I received 9 biscuits instead. I would not recommend this place to anyone.

$35 for a 4 piece ,sandwich and a side of mash.Strawberry lemonade was just bad .water with a shot of strawberry syrup.I don't know if they changed the recipe but the breading had zero taste ..and o. Top of it all NO BISCUIT like wtf. I'm done with Popeyes read more

I'm very confused how a "chicken" spot never has chicken! There has never EVER been a time I went there and everything was available! Tonight I waited over 20 minutes for tenders and a single spicy chicken sandwich! I ordered 2 3 piece tender meals and 1 single spicy chicken sandwich it came to $32 and change I wasn't given a receipt and I know life is expensive but dam!! That is just ridiculous! I will NEVER visit your establishment again! read more

I never knew fried chicken could be so bland and disgusting. The chicken had no seasoning on it and I don't think they ever change the oil because the chicken tasted burnt and the French fries were a weird shade of brown. The fries were so disgusting looking and just a soggy, greasy mess. This meal was so bad that I only ate 1 piece of chicken and threw the rest out. Horrible and disgusting, I'll never go back. read more

The worst establishment I've ever been to is too slow I had to wait 15 or 10 minutes to pick up a meal. There is a " girl" who doesn't even say hello and always looks bored when she goes to serve customers, there is never anyone at the checkout. Really the worst. read more

What a horrible experience . Our first visit was slightly lacking but the food I got today.. WHAT THE HELL... never will I come back... got 2 chicken sandwich combos with fries and one extra sandwich... only one of the 3 sandwiches was like how it should.. the others had stale bread.. over cooked chicken.. and the fries were not Popeyes fries but some lightly cooked frozen fries from the grocery store.. they lack in service and quality of food... how can you not feel ashamed of yourselves for serving Paying customers Disgusting shit.. I've always love Popeyes food but will never ever go near this one again... if you happen to be next to this one and hungry your better going in to Alfredo's pizza. This place is Straight Trash.. and selling people fries from the local grocery store and not Popeyes authentic fries is a crime.. they don't deserve to stay open.. read more

Popeyes Louisiana Kitchen - A small portion of disgusting stale fries Not Cajun Fries - Fast Food Near Me - Scranton, Pennsylvania

i ordered a soda with my food on uber eats it didn't show up. so i decided to call they answered and they thought i was prank calling. i called again and did not answers. DONT ORDER FROM HERE HORRIBLE CUSTOMER SERVICE read more

The entire staff are complete TRASH!!! Went through drive-through yesterday and the kitchen staff were having a full on brawl and screaming match while I was picking up my food. I placed my order in the drive-through, and when I got to window they didnt even know what I ordered?! Then the screaming, fighting, and throwing food started between the staff. FUCK THIS PLACE!!!! BASURA!!!! read more

The food is disgusting. There service is terrible. I go up to the drive thru at night like around 9 or 10 and the lady was rude. Then she said that they only have the mild chicken which it would take up to 15 minutes. The ambiance of this place read more

Wish I could give ZERO stars... our food took over 30 mins to come out in the DRIVE THRU?!? Wild! Got to the point we had to get back in the driver thru, wait again, then was told by the manager it was our fault for not coming into the restaurant. (We tried but they had the doors locked). Manager said they could not do anything to rectify the situation. Super unprofessional, rude management. By far the WORST Popeyes i've been to... read more

If I could zero stars I would. We went through the drive through and were told we would have our food in 7 minutes and to pull off to the side. We still did not receive our food 20 minutes later. My fiance ran in with the receipt and had to deal with super rude customer service and no apology. He brought the food out about 10 minutes later. They ran out of biscuits. And then I broke a chicken tender in half to see super raw chicken. Great place if you would like some food poisoning read more

Popeyes Louisiana Kitchen - Food poisoning anyone? - Fast Food Near Me - Scranton, Pennsylvania

This place is terrible!! The food was bad, my order was wrong and the customer service was the worst of it all!! I would NOT recommend this garbage to anyone!!!!! EVER!!! It needs to close down for good. Maybe send a health inspector once in a while. read more

Store says opens at 11am both online and in store. I get there at 11:15, the drive thru teller goes we're closed we open at 11. I said it's 11:15. Then he goes oh we open at 11:30. Guess it's hard to find good help/customer service or consistency. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Scranton, Pennsylvania

The food is not that bad but the service is bad. Sometimes you don't get alot of things and you have to wait 30 mintues for food.

If I could give this place 0 stars I would. They are constantly out of things and almost every time I order on the app I need to call for a refund. They have terrible customer service and are so dry and rude at the speaker. As someone who works in fast food I am surprised they are still open. They constantly mess up orders and get things wrong at this popeyes. They need to get a new team or be shut down at this point. read more

This Popeyes is terrible. It is right by my house and I really like Popeyes fried chicken but every time I try to give it another shot it never fails to disappoint. staffed by only three people this time just telling everyone that comes around the drive through to pull over or to come inside and wait. couple of times had no credit card machine only taking cash. Another time out of spicy chicken. People are rude and not helpful or pleasant. Poorly run. read more

My father and I decided to try Popeyes for the first time today, and the experience for both of us was average at best... I got the 5pc. Mild Tender combo, which consisted of five chicken tenders, a biscuit, a drink, a side, and optional sauce (I got no sauce with my order). For the drink (since, ironically enough, there was no Coke available in a Coca-Cola soda machine), I just got a medium Dr. Pepper, nothing too fancy. As for the side, though, I decided to get a Corn on the Cob, and let me tell you...this is NOT how I like my corn at ALL. All it was, pretty much, was just the cob. No salt, no pepper, no butter to give it some flavor, just the corn cob itself. The biscuit was just...a biscuit, really. I was never one for eating just plain biscuits, so I can't say much about it. [Addendum: When I get a biscuit, I like to get a Sausage Biscuit with cheese from McDonald's at breakfast time.] Out of everything else, the chicken is what saved it, honestly. Each tender had a crispy, golden coat with a nice blend of spice on every piece of chicken I sank my teeth into, and every single bite had a nice crunch to it. As for my dad's order, he got the Spicy Chicken Sandwich combo with Cajun Fries and a Dr. Pepper, as well. He told me it was a good sandwich for the most part, but half of it was dry. And the Cajun Fries were just french fries with some pepper on them. They were good, but nothing exciting. Overall... The tenders were good, the biscuit was there, and the corn was my least favorite out of the entire meal. As for the building itself, the atmosphere was nice, but nothing to really write home about. I've always liked the way KFC looks on the inside more. Speaking of which, Popeyes' chicken was good, but KFC will always be my favorite. With their tenders, you get bigger pieces of meat for a smaller price, in my opinion. (Their 5pc. Tender Meal comes to a total of $7.59, while Popeyes' meal comes to a total of $8.49. That's almost a whole dollar less.) So, in case you don't want to pay a total of over $16 for a tender meal and a sandwich meal without coupons, stick to KFC. On a scale of one to five (one being the worst of the worst, and five being the best of the best), I give it a solid three. The food is okay, but a bit pricy. I'd probably come here again if there was no other fried chicken place to go to. read more

No I definitely would not. They don't do their job they make you wait 45 mins to an hour. Horrible place to go

Here's the most obvious tip....stay away. I don't know who owns it or where the help comes from.....but incompetence is the order of the day. The drive through is either closed,or malfunctioning. The food is more breading than chicken. The infamous chicken sandwich is good, but not worth going through the seven circles of hell to get one. It would take less effort to buy a chicken farm....raise the birds to maturity....then butcher one to make your own friggin sandwich!!!! Stay away! read more

The food is ok, but the service is unprofessional and we always have to pull over and wait for some item or another, and the order is usually incorrect. read more

Foods good but they are slow as hell! Order in the app ahead of rime. It will keep you from waiting a hour.

If I found give 0 stars I would. The food was horrible, the Chicken and fries were cold --different menu items were unavailable and the different sodas weren't marked so 4 sodas were wrong. Drive thru server had mask below his chin..it sounded like people were arguing inside. $39 and couldn't even get past the fries! What a bad experience..I'll never go back. Whoever manages this franchise should be re-trained or fired , judging from my experience and the other reviews I've read about this place. read more

Honestly they don't even deserve one star.. they are absolutely horrible here. I have never seen such horrible service. They had me wait in the lot for my food 20 mins and then the manger snatched the food out my hands because on top of the 20 mins she brought me the wrong order. They should get shut down. Or fire everyone in there and hire a better team. I'm disgusted!!!! read more

This is THE WORST place to order food. They forget about you if they pull you up, they never have sauces. I love Popeyes but this restruantis horrible! read more

Place sucks. Waited in the drive thru with no one in front of me for 8 minutes when I said hello. They said go to McDonald's. Real classy place read more

Don't waste your time here, can't take an order right, garbage service, awful food. Your better off making Dino nuggets at home.

I ordered today. I didnt get my dipping sauces. I didnt get my soda. I was also supposed to get 2 pieces of chicken for being a new customer. Didnt get this either. Very disappointed. read more

If it is possible to give a 0, I would. The people here have no customer service skills at all and probably all need some sort of training. I've never encountered such rude people in my life. We ordered our food, it was not busy at all. Nobody in the drive thru, and one person in there. We waited for 20 minutes (more than enough time for a fast food place to have made our food), for us to finally go back to the counter, to have the EXACT SAME PERSON WHO RANG OUR FOOD UP, to ask if we ordered yet.... We finally ask for a refund because at that point we no longer wanted to eat there, and the girl who rang us up, gave us all sorts of attitude, the manager gave us a refund without saying a word to us. No "I'm sorry" or anything. Then at this point I'm very upset, and the same girl again, says that she told us we had to wait for them to make the food, which she didn't. Then stated that I had an attitude. Btw the girls name is Chynne or something like that. I suggest you guys hire better staff with at least some people skills. First and last time at Popeyes. read more

Worst experience, I was the only one in the drive thru line, ordered the boneless bites, was told to pull over, they'd run it out to me because it was gonna be a few minutes, that's fine. Almost 20 minutes go by and I go in to get my food and the manager doesn't even make eye contact and the cook brings the food over, already bagged and had been sitting there while he was doing another order and the manager was just hanging out. On top of that, I've had a seriously upset stomach since. Never again! read more

Place was ok for a minute now its constantly a 10 min or more wait since food is never ready. Tonight we got raw chicken and it was roughly a 25 min wait for food. No sorry or acknowledgement of our missing order. Most others got their food and I'm sure someone else is getting sick tonight. read more

Dry chicken and broken soda machine. Horrible just horrible. The staff was at least nice.

Welp, I know where I won't be going again. Was the only person in the drive-thru, so I'm not sure how they could have screwed up my order so bad. For starters, they never have their Mardi Gras Mustard in stock. If you guys know that it's popular, why not stock up on more? I let it slide because I can't expect them to pull it out of their ass, so whatever. I ordered the 3 wing combo (spicy) with red beans and rice and a diet coke. The wings were tiny (again, not much they can do about that), but they were mild and not spicy and they gave me a regular coke instead of diet. Also ordered 1/4lb popcorn shrimp with cocktail sauce, and a side of mac 'n cheese. They gave me popcorn chicken with cocktail sauce. The only thing out of my two orders they got correct were my sides. Super disappointing. read more

Ok finally got to Popeyes. Now I have never been to a Popeyes anywhere so I was looking forward to it when we got there it was a little busy but not to bad I order the spicy garlic shrimp my girl ordered the chicken tenders and fries I was stoked for my shrimp having seen the commercial on tv so much it looks so good on tv right well tv lied to me didn't look even close and it didn't come with fries either and on top of all that it just didn't taste good at all I didn't even finish it and my girlfriends meal just as bad as mine but she got fries I tried her fries after tasting hers I was glad mine didn't come with fries. We will stick to kfc next time we want fast food chicken read more

Walked into this popeyes location and sat down and warmed up with a couple of friends before ordering and some food. I stepped out and walked back in and got yelled at by manager and got told "are you gonna order something, if not just leave, this isn't a hang out spot." #1 that's just disrespectful #2 it was cold out so we were warming up #3 didn't have to be rude. read more

My son and I ordered the Ghost Pepper Wings. They are delicious!!!! Both of us have decided that this will become one of our favorite wings!!! I hope these stay on the menu as a regular item! read more

I called this Scranton location on New Years day because the web site said open until 11P but hours might change on holidays. The 20ish female who answered very scartasticly with 'Yes, until 11' .. i got there at 10:05 and CLOSED! I bought from -Crown- & will likely never get Popeyes again! I had driven all the way up from Pittston! read more