haven't gotten my order right like 4 times in a row, even when i do pickup. no matter what i am missing 2-3 things.

Do not go to this toilet bowl of a restaurant. The people cannot speak English or get your order correct. And then they're rude to you at the drive-through. This place sucks! read more

Stopped in for dinner last night. The lady who took the order was super friendly thru the order box. Not sure if it was the same person at the window or not. When you pay with your credit card they have you throw it in a tub they hold out the window and then they take the card out of the tub. Nothing annoys me more than these silly measures that companies put in place for covid that do absolutely nothing. Once again, when giving your order, they hold a tub out the window that has your drinks in it. I guess whatever makes people feel better. Wearing gloves is useless when they use the same gloves to touch every customers credit card and food. The food was decent and nothint fancy but I didn't go to popeyes for a 5 star dinner. I needed something quick and it did the job. They almost forgot to give me my credit card back. Told me to have a nice night and closed the window while they still had it. read more

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First I will say that I have never had any issues with the cashier or window people. They are always polite. Second, they have a great deal for a leg and a thigh on Tuesdays for $1.99. So here is why I give 1 star. I live within walking distance to the Pasadena location but I'd rather drive to the Severna Park location every time. The food at the Pasadena location is always mediocre. Never fresh. Tastes like it's been sitting there for days. Dried out. I know what good fresh Popeyes should taste like and this never gets it right. It's a shame. I feel like I need to give more than 1chance so occasionally I'll go back and nope, they are still doing it all wrong. read more

Fry's double fried, hard biscuits, no favor in the mashed potatoes ( usually my favorite part) & no gloves making food!! Couldn't call them, phone is not set up sooo I'll just leave this here. read more

Jeezzus, wtf do I come here?! The service is so damned slow! I avoid this place for months, just long enough to forget how bad the service is. Then I get a craving for chicken and nothing has changed ‍ How hard is it to put chicken in a bag?! 25 minutes to get an order! SMDH read more

Ordered the new golden bbq chicken sandwich w/bacon and cheese from the Popeyes on Duvall & Ft Smallwood Rd in Pasadena. The bacon was missi from the sandwich, the paper from the cheese was melted onto the sandwich btwn the cheese and chicken and the fries tasted like they'd been cooked in old grease. $17 for a DISGUSTING "meal". If I could give zero stars I would. read more

HORRIBLE. I'd give zero stars if possible. I ordered a 5 piece tender meal with fries. The fries were cold and soggy like they had been cooked days ago. The 5 piece came with 2 small dipping sauces, not nearly enough for 5 pieces. I asked for 1 additional sauce when I ran out. The owner was behind the counter and told me an additional sauce was .49 cents. I explained 2 sauces isn't enough for 5 pieces of chicken. He said it's still a charge. I could've challenged the terrible fries but I didn't. I told him I was a regular customer there and that he was losing me forever over .49 cents. Greed and ignorance is the reasoning for me walking out after paying almost $13 for eating only 3 pieces of a 5 piece meal. Never again. I hope they go out of business sooner than later. I'm actually surprised they were even open since it's always dead in there. Now I know why. Good riddance. Enjoy that one extra sauce... read more

Very friendly employees. Clean location. 80% of the employees are young females and the management is mainly male. The employees are very friendly and always smile when helping you. Something you usually don't see at popeyes. So that's definitely a plus. Also they are very social and don't charge you for cups of ice water. The food has been hot & fresh the last few times I have been here. One time I even wanted extra spicy mayo on the new chicken sandwich. They didn't go cheap on the extra sauce. lol. Very clean location. Also the general crowd is middle class and some kids. But usually very mature so all-in-all a good popeyes location. read more

Usually avoid this Popeyes cuz of the lackluster service and food but decided to give it a try. Ordered 12 honey bbq wing combo , got home to eat them and 4-5 wings had a smell to them. At first I thought they were fried with seafood of some sort then I thought these must be able until I finally just decided these may not be safe to eat. Tried to call store but the number doesn't work , avoid this Popeyes at all cost , I've been in the area since 2008 and it has been hit or miss until around 2years ago it's always a miss and now possibly unsafe to eat. 0 stars. read more

So I ordered from Uber Eats last night (9:17PM) to be exact. My Uber driver called and said they were out of nuggets (we ordered a nuggets kid meal), so we asked for strips.... Nope no stripes either so I said fine I'm okay with wings. My wife ordered a 2 piece dinner dark with a LARGE mashed potatoes. Instead they gave 4 pieces of wings and a regular size mashed potato. Now I understand it's chicken but there were pieces of feathers on the chicken as if it weren't cleaned properly. Next, my red beans and rice were COLD and the rice was crunchy. read more

Popeyes Louisiana Kitchen - fried chicken and macaroni and cheese - Fast Food Near Me - Pasadena, Maryland

So we have honestly been avoiding this place because of all the bad experiences we have had here . But decided tonight to try again. This was the best experience I ever had here at this location or honestly any Popeyes I've been to. Drive thru Line was long but Went fast. Couldn't believe how fast my food came out and that everything was right and in the bag! We will definitely be back and I will tell everyone I know how great this experience was because everyone has always known this Popeyes to be terrible service/ slow / cold dry food. But whoever is in charge has it running top notch now food was fresh and on point and I noticed how clean the inside looked from the drive thru window. This place has definitely improved keep up the good work and whoever is in charge now should get all the raises ! read more

This Popeyes location is inconsistent, which is why I'm giving it three stars instead of four. We stopped in tonight and picked up their boneless wing combo with fries and black beans and rice. Everything was decent. Chicken wasn't chewy, but they were pretty small. The biscuits weren't stale this time. We also go in and order instead of going through the drive through since they've messed our orders up before. When we went in this time the young girl working the counter was friendly. I really appreciate this, as customer service is seemingly going down the drain lately. All in all, I'm hopeful the next time we stop in it will be just as good. If so, I'll be updating my review. If they can stay consistent and keep a friendly staff, they're well on their way to becoming a good Popeyes again. read more

Popeyes Louisiana Kitchen - Boneless Wing combo with fries and a biscuit - Fast Food Near Me - Pasadena, Maryland

TERRIBLE! Do NOT come to this location. They are extremely RUDE. They will close early and then act like you're the one inconveniencing THEM. Horrible customer service. Plus, I've had other issues here. Do yourself a favor and go elsewhere. read more

Person taking order had extra low energy, no friendliness in voice. I purchased wings which were overcooked and dry and were probably sitting under the heat lamps for awhile. Would NOT recommend this Popeyes to anyone. Stick with Royal Farms or Wingman in the Pasadena area! read more

I wasn't expecting much. While I like the occasional Popeyes meal- the service is always subpar. This has been my experience across the board, at all locations. **I am here to tell you that tonight's experience changed my mind. The employees at the Pasadena,MD location were so pleasant. Our order was taken and filled quickly. The special request was filled without question. Our food was fresh and hot and perfectly worth my money. Thank you! read more

Terrible, the chicken was dry and small, nothing worse than a place that promised its fresh and its not. If you go here it's your fault, you've been told read more

Ordered from Uber. Entire order is wrong and the won't do anything but give a credit l. I just wanted my food. Try calling the restaurant and the phone is disconnected. Don't order from this trash bag! read more

I asked for two thighs and cajun rice. I got home to find that they gave me two beats and some white rice. Is it hard to train staff on the different parts of a chicken? Why doesn't cajun rice have any spice in it anymore? read more

The service here is horrible. The workers are so rude. They did not give me my whole order and they had a huge attitude when I corrected them. Also very dirty. Don't go to this Popeyes. read more

The service in this place has to get alot better. The owner/manager, I think he is is an older man that speaks broken English. This cat is terrible at customer service. He has issues getting orders correct and when you ask a question he looks at you like your speaking Latin to him. He is very good though at order staff around. He is the one that needs training. I am now going up the street to Royal Farm. At least they get your order correct. read more

I went here on a Saturday eve and the drive thru was empty and got my order very quickly BUTTTT!!!: the chicken was very small, overcooked, dry, not fresh and the sides were pretty cold and I live less than 20 min away! I Should have taken the stuff back but was too tired to do so! read more

Mobile app does not connect to their ordering system. Wasted 20 minutes on f my time following instructions on the app when I should have gone to KFC instead. read more

I am disappointed I ordered a combo and received only tenders... I hate this Popeyes... will never eat at this location again... I wanted fries with my combo she said that fries was not a side option n that I had to pay extra for fries... I don't eat the other side options... so I ask is fries a side ... children shouldn't work at that establishment... read more

Never get the order right, ask and pay for a 3 piece white meat only to get home to find I received a 2 piece dark meat that was dried out to a piece and a half. Chicken is always dry and get the order wrong 6 times out of 8. read more

If I could give this dump zero stars, I would. They are only open due to their location. They never get the order right, and the food is never hot or fresh. Tonight's fiasco, let's throw a couple mild strips in your order of 5 spicy, not like the customer would notice that they are not even the same color. Fries, cold and old as usual. Oh, you want no gravy on your mashed potatoes? To bad, here's your gravy covered mashed. This place has been a dump for years and is only in business due to their location. read more

The manager took our order. Not friendly rushed my sons order and over charged us. The manager did not tell us about specials. When I asked for napkins he gave me 3. The tables and floors were clean & food was fresh this is why I gave a 2nd star. read more

That Cajun fish sandwich is not for human consumption! That was the worst sandwich I've ever eaten in my life. You should be ashamed to serve it and it need to take it off the menu! Totally disgusting! read more

This was my first time at a Popeye's and I'm not a young person, just never stopped in. I ordered the chicken sandwich and Cajun fries. The chicken sandwich was very good as were the fries. I didn't stay to eat, just walked in and ordered and within 3 minutes, they handed me my food and I was out the door so I have to give kudos to the fast service. read more

I came there around 9:30 right before closing and ordered a spicy chicken sandwich without pickles. The sandwich was cold, undone and had pickles. I asked for another and that one had the same issue. They were nice enough to give me two extra biscuits for the inconvenience. read more

This is by far the freshest, fastest Popeyes I've ever been to. I had sworn off going to any Popeyes establishment since the one in Edgewater was so incredibly horrible. The staff is friendly, inside is always clean (even the restrooms). This is definitely a well run franchise! Kudos to the staff here. read more

Where do I begin? Popeyes is essentially an appalling scam. Greasy over priced food that is comparable to any frozen food section in any grocery store. The drive thru is a complete waste of time.."waiting and waiting and waiting for ever" The employees are BLEEP BLEEP needs....and BLEEP BLEEP trash. Popeyes CEOS are getting what they pay for and unfortunately so are the customers that are roped into the predatory commercials featuring the black lady that fries chicken and " knows Louisiana"..Biggest scam since the Mcrib sandwich that processed BS on a bun. read more

Lots of waiting. Messes up our meal every time we go. I don't mind waiting a few more minutes if it means the food hasn't been sitting there for hours, but when I'm the only customer there, and the order is always wrong..not good. read more

The food is really good actually but their service sucks. They take forever to get the food to you and they don't want you to wait by the window as I suspect their timer would alert the corporate office that they have long wait times. The food is good though! read more

I've ordered a lot of times from this Popeyes and had no problems. I'm from Virginia and the prices at the Popeyes in Maryland seem to be a bit cheaper for some reason. Even though there is a bit of a wait for the food, the food is usually fresh. My order has always been accurate and the store usually looks clean when I go in. read more

I think the health department would be interested to know (along with anyone else that patronizes this......place) that Mr. GM wipes his nose, touches the money, and then puts that same hand all over the inside of your bag, grabs your food (with that same ungloved hand). Yes, it was lunch time. 5 cars in the drive thru and 4 people inside. 5-6 employees back there and it was much was too much Mr. GM and the lady kinda yelling at him in front of everyone. Low rent, you 2. I am sure most will agree with me when I say "I am more than happy to wait 5 extra seconds for you to pop on some gloves before touching literally every inch of the inside of my bag and grabbing the food after I have already waited 15 minutes for 2 combos". read more

Horrible customer service! I'd rather spend my money where it's appreciated! Food was awful! I'm actually surprised this location is still in business! They couldn't get me out of there fast enough. I usually never go here and wasn't familiar with the prices or menu. I won't be returning! read more

I walk here all the time with my friend and they are so nice to us. Today we were short 70 cents and the guy serving us (shout out to Howie) covered the change so we didnt have to change our order. Also i fricken LOVE there biscuits read more

Worst service ever. The lady that took our order and met us at the window was incredibly rude. Don't think we'll be coming back anytime soon. read more

This Popeyes overall is a terrible business ran by terrible managers after refusing to go there for months I decided to give it one more chance and seemed nothing much had chaned. The cooks still didnt seem to have much ready and the management eithier didnt notice or didnt care. The main manager is very ignorant to the customers and from what ive seen to the employees as well. She is very cheap and does not seem to care if a customer is happy or not or much of anything else for that matter. The only thing she seems to care about is what saves money instead of what will bring a customer back to make more money. I go to other Popeye's on Tuesdays for their special and normally order about 10 of the specials and get all thighs which at any other location is no problem but the manager at this store refuses to let me. I have called and written their corporate office and voiced my opinons but nothing as seemed to change. However, the only redeeming quality I have found in my recent visits there its they do have one employee there that seemed to care more than any manager I have ever seen. She greeted all the customers with a smile and made customers feel as though they were entering her home. I did have a small wait for a large order but she kept me very informed of what was going on and was very apologetic and seemed to be trying to make things better. After that I have came back on multiple occasions and every time I go there she is the only one cleaning, stocking, and running the drive thru line and front line and the managers are no where in sight and the kinda sad part is she is probably about 6 months pregnant doing everyones job. If I go there I will not give them my business unless I see her there which seems to be all the time. I was there this past friday during the day and as per usual when I arrived she was cleaning but immediately stopped what she was doing greeted me and took my order. I dined in and during the time I was there a customer from drive thru had to wait I heard her call for the few things that are cooked to order as soon as the customer ordered them and after a few minutes I seen and heard her asking the cook and the manager where the food was and genuinely caring that a customer was waiting and how valuable their time and opinon is. I really think this place would have more success if they promoted her to a manager. As a general manager myself I know she is the type of employee any business would be lucky to have and it sickens me to see that they seem to take advantage of her. read more