Shay Melancon was very professional and kind she made my experience at this store one to remember.

Tried ordering at 10:30 PM, everything we tried to get they said they didn't have any because they were about to close. The website says they don't close until midnight and even if they did close at 11 I know they've still got chicken tenders. Lady was rule rude to us while ordering too. Found some things they could apparently make us and went to the drive through window and they just so happened to have lost our order. Worst Popeyes experience ever. I shoulda stuck with my got and gotten Canes. Will probably never come back to Popeyes after that disaster. read more

Drive through experience: The lady at the window was sweet and nice, but my food was just thrown together in a complete mess. I could barely eat it without it spilling all over me. They were not busy. No one was inside and only myself and one other person was in the drive through. Just be prepared for a mess from this place. read more

This will be my first Yelp review, ever, and I'm only making it because this Popeye's location is literally the worst location I've ever dealt with. The amount of money lost due to missing items that Popeyes had never reimbursed could probably pay for at least two more orders. I guess my bad for trying to give them chance after chance to make things right. This last time was the last straw. Last night I put in an order on the app for myself, my boyfriend, and my roommate. When the dasher finally brought the order, I'm not even sure it was my order. None of our sides were in it, no sauces, there were two orders of tenders when we didn't order any tenders. Our order was: A 3 Piece spicy mixed with fries and a Coke Zero Two 6 piece boneless wings (sweet heat & garlic parm) with BBQ & Honey mustard sauce a side of mash potatoes and a lemonade A 6 piece bone-in lemon pepper wings, with ranch, Mac & cheese, and a hi-c Here's what we got: One 6 piece boneless wings (sweet heat), no mash potatoes, no drink, and no sauces. One 3 piece of questionable correctness because nothing was labeled nor was there a receipt. No fries, biscuit though, and no drink. One 6 piece bone-in, of again questionable correctness because no label or receipt. No mac n cheese, there was a biscuit, but no drink. And no sauces. 2 boxes of tenders (?) which weren't part of my order, both didn't have biscuits either. Also no sides delivered for any of these. I reached out to the dasher who brought it and he said he wasn't given drinks, only this bag. A bag that had no receipt to even verify it was my order. So, I got in the car to take the bag back, assuming it was someone else's order and given to the dasher by mistake. Because it didn't resemble my order by much. When I got there all the doors were locked. There were people inside eating and staff walking around. One person eating saw us but completely ignored us as did the staff. The only way we could've talked to anyone seems to have gone through the drive-thru. Which was so long it wasn't worth it. So we took home what was in the bag and ate it, sorry whomever was supposed to get that order. I reached out to customer service to see if I could get any of my money back and was basically told to take it up with DoorDash, which is laughable. There's no way that it's DoorDash's fault when every single time we have ordered from this location something is wrong or forgotten. And your app makes it pretty impossible to report missing items to rectify anything. This was just the worst mess up they've ever done. Absolutely inexcusable. I have no idea what is going on with this location, but I strongly recommend anyone who doesn't want to lose their money to get their food from literally any other location or avoid Popeyes entirely. Which is sad, I've enjoyed y'all's food in the past, but I have NEVER had the amount of struggle with a location as I've had with this one. So much do it drove me to download Yelp just to write this review. If I could leave zero stars I absolutely would. Do NOT order from this location. You WILL lose money and sanity. Avoid. Avoid. Avoid. read more

Why oh why do I even come here! This place never seems to have chicken ready. You Always have to wait. Then they say it'll be out in 2 min yet here we are 10 min later waiting on two legs. I will say that every employee we have come across has been nice though. So there's that. So if you got the time , at least you'll know you're gonna get fresh chicken read more

Food was outstanding. Staff was great. I see the other reviews. Wow. Almost kept me from going. So so glad I went!!! Thank you!!!

Good was great. But why being so disrespectful? Went to drive through, no hello nothing, mic wasn't working very good, so I couldn't here the lady well, but it's not a reason to talk to a customer like that. Then don't look at me to get my card or give it back, just " wait there " no goodbye etc. At least the person that brought me the food was polite and nice. read more

Multiple people talking on the order speaker. Lady taking payment on her cell phone. Cook smoking next to the cars in line. Fries hard and old. Chicken wasn't warm or crispy. Forgot our biscuits. It was 6:30pm and they were not busy so that's not an excuse. ABSOLUTELY TERRIBLE!!! NEVER AGAIN!!! read more

The food was amazing I loved it but when I went here the guy told us to back up which to me is weird, we waited for about 5 minutes to get our food and when we got back to our air bnb they forgot our biscuits and our sauce. So that's why I think I give this location a 3 - tourist read more

Service is horrible. They collect your money at the drive thru window then make you pull up to get you off the timer then you wait an obnoxious amount of time only to be forced to get out of your vehicle to go in and get your order. This has happened the past three times I have visited. I will not be returning. read more

The line is long and the service is terrible. If you can avoid going to this one, please do. It's a waste of your time. I waited 30 minutes to get order and then they want you to back your car up so the time look different. read more

I asked for my food to be fresh at the speaker, they had me wait an extra 20mins just to still get warm chicken and cold fries. I asked for sauce and never received it in my bag. I will not be coming back and I won't be recommending to anyone !!! read more

Don't order pick up. They locked all the doors so I had to wait for an hour in line to get my Uber eats order. Offer services only when you have the staff. Otherwise your manager should log in and disable the damn pickup/delivery services if you cannot offer them. Wasting people's time cuz you don't know how to use the technology your company decides to use for pick up and delivery services read more

I stopped in for lunch and tried the voodoo chicken tenders. I loved the presentation of the tenders and the flavor even better. The voodoo sauce was drizzled on it and I got the voodoo dip on the side too. My cashier was Nshavia who was too sweet. She offered great customer service. I sat down to eat and was further impressed because the lobby was really clean. read more

Popeyes Louisiana Kitchen - Voodoo Chicken Tenders - Fast Food Near Me - Kenner, Louisiana

Sat in drive through for 10 min after being told "be right back". Then order pulls up and gets told to pull back bc they're lazy and wanna take their time to make 3 pieces of chicken with 8 people on shift laughing and effin off. Bunch of 30 year olds gonna be there when they 40 read more

It's what I expected on a chicken breast sandwich deep fried without breading: very dry . That's how to define the blackened chicken breast sandwich. Also the difference in the regular and the spicy isn't in the Mayo, but in the chicken blackening seasoning. There is a spicy Mayo available, however. read more

My oh my how I adore thee! I have seriously thought of working there when I was younger just so I can get their recipe. I LOVE their chicken and think it doesn't get any better than this. I love everything they have....the red beans, mashed potatoes, fries, cajun rice, onion rings, coleslaw. IT'S ALL GOOD!!!! One of the only fast food restaurants I yearn for all the time (the other being Cane's) read more

The employees are so bad at any Popeyes, but this one has to be the worse. There's six of them working in there when I pulled up this car was waiting the car in front of me because they had that car pull up the car in front of me they had them behind the window so I finally go in and there's five of them in there just talking away. Don't even care about the customers. read more

Since the new update things have improved. Staff was attentive and friendly. My food was fresh and hot. I will be back.

I give this Popeyes 2 stars because EVERYTIME !!!! I MEAN Literally every time I come to this Popeyes I order a 4 pice chicken with a side of ATTITUDE !!' They just rude they food be fresh tho but them Bald head chicken heads always gotta have an attitude then u got the manger walking about on the phone which is unprofessional the works slamming the window in your face while you talking I have to stay away from this Popeyes cuz ima End up in JAIL read more

blocked drive thru, had to drive around and find another way in the drive thru. the person at the order-box was either new or incompetent, and i had to repeat and correct almost everything i ordered. when we finally get to the window, we were instructed to back up in the drive thru ... they literally told us to reverse and wait to be called up to pickup food. what sense does that make? they also ended up STILL getting my order wrong when i checked my bag. when i went inside to purchase more red beans & rice, i was told they ran out .. how are you popeyes and run out of this popular side dish? the one that came with my order tasted like bottom of the barrel, scraps mixed with cleaning products. do not recommend this location AT ALL. read more

If I could give this place zero stars, I would. On May 22, I had a horrible experience at Store #2474 in Kenner, LA. I placed a curbside pickup order at 2:44 pm. No one came to give me my order. I waited for 15 minutes. I then went in the drive-thru to get the food I ordered. The order they gave me was only half-correct. I had only chicken and no sides. My order was missing several sides. I then went in the drive-thru a third time for Popeyes to fix the issue. They told me to drive around to the front door. I did. No one came out to assist me. At this point, it was 3:30. I waited another 15 minutes and left. I also called the location several times. No one answered the phone. After reaching out to Popeyes on social media, they were able to rectify the matter. Stay away. If you must, go to the Williams location. read more

Food was good. Not too hot. Got the new limited time southern fair chicken tenders. They were very good. Much more meat then the regular tenders. read more

Omg.... We just pulled up to Popeyes and was greeted by the Smooth Drive thru sounds of Ms. Cynthia. She made everyone in the van want to buy chicken. She got the order down to a T. We quickly drove around to see who was taking our order. Honey just with her working in the store. We will definitely be back because of her. Thanks for wonderful service. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Kenner, Louisiana

This was my family's trip to this Popeyes. Well we were here for at least 30 minutes and we only ordered 4 things. My family and I were in a rush and wanted to get a refund.Finally we got our food after the 30 minutes that we waited and I can say it was very good just you need to make the food faster for your customers.After all it was very good and we enjoyed it. read more

The level of rudeness and disrespect from the employees here today is startling. After waiting for what felt like 20 minutes for my order, I finally gave someone my name and asked if my mine was ready. They snarkily retorted back with, "Well what did you order?" After describing the chicken meal I had purchased, they handed me the bag, which then lead me to explain that I didn't order it to go but would be eating here. One of the employees then rudely responded that it's "to go only," even though there was no signage indicating that customers cannot eat inside, nor was there anything blocking the booths to prevent people from sitting. At the same time, I also noticed another customer near me trying to place an order, handing over a coupon to the employee behind the cash register as she started to pay. The employee gave her an attitude, stating that they were not accepting coupons today. The customer then accurately responded, "I guess this is rip off day." Again, no signage or any indication at all that coupons were not permitted today. To top it off, as we were leaving, an employee announced to incoming customers that they were now closed. Strangely, as those patrons turned to leave, an employee accepted a different customer who was entering, which seemed to be a slap in the face to the other customers who were told to leave. This Popeyes deserves zero stars, and this team needs some serious training on communication, kindness, and basic manners. read more

If I could rate it 0 stars I would. Every single time I go to store #2474 I always leave extremely unsatisfied! Normally they just take forever in the drive through and I end up waiting 30 minutes for my food, or the employees are super rude. But today I decided to mobile order. I placed my order on my phone at home and waited 15 minutes before driving to the store, so they'd have time to prepare it. I told the woman in drive through I was picking up a mobile order and she asked me to wait in the parking lot. So I did. And I ended up sitting there for AN HOUR watching them bring other people their food and never getting mine... every employee I tried to talk to literally just ignored me and went back inside. I'm 9 months pregnant and y'all know how hot it is so I wasn't too excited to get out my car and stand outside waiting for them to let me in. But I finally got inside and as soon as I said my name and the order I was waiting on, the cashier goes "oh your card didn't go through". I expressed how it was pretty inconsiderate that nobody could come tell me it didn't go through and they just left me sitting out there and I shit you not this chick goes "that's just what happens in drive through". ( it's also important to note that my card DID go through because I saw the charge on my bank account and had to call my bank to get them to remove it!) They didn't say they were sorry for the inconvenience or offer any type of solution, they just didn't gaf at all. This store needs to be shut down or get a whole new staff because I have never experienced such poor customer service and shitty humans in my life. read more

These workers at the Popeyes were very nice and the place seem to be very clean . They were pretty busy and still were very attentive. I went during a saints game was on and they have TVs but sadly I was on tennis !! What the heck man!!! So that's why I gave 4 stars ! read more

Waited 25 minutes just for them to say that they're only accepting cash. This place is a fucking joke

This Popeyes only does drive-through , and they only do one car at a time they do not know how to take multiple orders and the line gets backed up all the way out in the street very very sad to know they got people that cannot use a calculator on the register read more

I made a yelp account just to tell you all how AMAZING this place is. During the Aftermath of Hurricane Ida, I decided to stop here to get some chicken. I was met by a lovely Manager, along with great employees. The Wi-Fi wasn't working at the Popeyes, along with the Card reader. We didn't have enough cash to pay for the meal, so we waited for the card reader to reboot. The manager and the employees were very nice and helpful along the way, and after the Card Reader didn't work a second time, I looked around for cash, and thankfully, I found a $10 bill in my car, and used it to complete my order. Luckily, the employees put the popeyes as cash-only, so this wouldn't happen again. All of the workers were amazing, and that Is why I feel that this Popeyes deserves 5 stars. read more

Food was tasteful and hot; lady at the window was extra friendly! It really made me feel welcomed in Louisiana! Only issue, I had to wait like 15 minutes for my "fast food". Other than the wait it was overall a great experience! read more

Best location to stop at! Very friendly! Food is always right and hot! The older later really gives you the New Orleans welcome feel! Great drive through experience! read more

Never do curbside pickup!!! They take forever, you're better waiting in line than doing curbside. That was the reason why I chose curbside because the line was so long. My whole lunch break which is an hour was sitting there waiting for my food. I called and they said they were bringing it. It's took 10 minutes for them to bring me my food. Very unprofessional, go to the Popeyes on Williams. This isn't the first time this happened either it was multiple times. I tried giving them the benefit of the doubt and because it's closer to my job but they prove me wrong every time! read more

Once in every blue moon you have to treat yourself to Popeyes if your here in New Orleans and this location fries the bird up well, not greasy like many locations. The only issue is the service which is typical for fast food. read more

Zero stars if I could. Sat in the drive through for over 20 minutes. No sense of urgency. Then At the drive thru window I saw the lady making my food WITHOUT GLOVES. Covid or not this is literally disgusting and completely unsanitary. Asked her to remake my food with gloves on and she looked at me with disgust and was annoyed? And continued to stare me down. Like are you kidding me? read more

If there is an award for consistently providing the worst service, this place would win. I love the food, but they hire the worst staff. Management is terrible, and district managers/corporate have straight up ignored previous complaints. I also type this out waiting in the drive thru for 30 minutes. This is insanely ridiculous. In a world where there is plenty of chicken competition out their, such as Canes, Chick-fil-a, and even Brothers (a gas station FYI) maybe I should give up on Popeyes for good. It's not worth the attitude, hassle, or almost an hour of my time. Because yes, we live in a world now where I'd rather go to a gas station for fried chicken. Because at least there I get my food quickly and get good customer service. read more

This Popeyes is literally the worst. Employees are extremely rude. They will purposely make you wait extremely long in the drive through when it's close to closing time so they don't have to serve you. They never let you finish ordering before they cut you off and ask is that it. Constant attitude problems. Never ever go to this Popeyes. They need an entire new staff. They don't deserve to work there read more

The food is good, but be aware that the customer service is the worst in the city. Why do I have to ask you for napkins? Sauces that are supposed to come with the meal? And why are you skimping on the portions??? Stick to the Williams location. Better food, better customer service, and you get what you pay for from them. read more

Horrible. Was 20 minutes from the time I ordered to the time I got my food. Ordered spicy chicken. After I paid, was told there was a wait for spicy chicken. Waited. When my food came out, I asked if it was spicy. Was told it was. Not spicy. Not even close. Next time I go to the Williams location. read more