José was very helpful, I asked for a side and he recommended a did a large meal instead so I could save money. He was very friendly and had great customer service. The food is always great here, never had an issue with my orders. read more

Id put a zero if that was an option. Wednesday November 19th at about 820pm. Clerk that came to counter to take our order seemed to be bothered. The food was old and dry. Biscuits were hard, chicken tenders were old and room temperature. Cheese bites were VERY OLD, not edible. This is the worst Popeyes location I've been to. I should have asked for my money back! Also, this location is open until midnight so there's no excuse for having old food being it was 820pm. AVOID ADDISON LOCATION!!! read more

I ordered 8 pieces of spicey chicken, The exact total was $25. Never again! This has got to be against the law!

I like Popeyes chicken every once in awhile. First time here and had used the app to order. I know this location has some pretty horrid reviews but I went with them. The order was complete as ordered, food was OK but fries saw better days. Overall a three. Nothing much else to say. read more

Still disappointing & frustrating. We've lived in the neighborhood for 10 yrs, and this particular Popeyes has ALWAYS struggled. We give them a shot once a year but nothing ever changes. We placed our $56 order for 4 meals on their app today for 5p pickup. I arrived at 5:06p and was told at the drive up window to park in the lot and they would deliver it to my car in 10min. 25 min later I was still sitting there. I tried calling (snowy day, I walk with crutches), but no one answered. I pulled back into the drive thru at 5:36p and was told it was finally ready. I got home only to discover we were missing 2 drinks, 2 sides, and nearly all the requested sauces. We give up. We would love to support neighborhood businesses, but this is the definition of futility. The owners reply to bad reviews here but never actually do anything to improve their operations. So disappointing. read more

My husband and I ordered the Ghost pepper wings, chicken tenders, chicken sandwich, mac and cheese, fries, and biscuits. The wings had a good amount of meat on them. They had a nice crunch exterior and tender interior. The breading on the chicken tenders is amazing! Their chicken sandwich is by far the BEST! We loved their mac and cheese, fries, and biscuits too. Everything came out fresh and hot. The service was quick and friendly. We'll for sure be returning! read more

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Have gone 3 times in 6 months. Never was able to get anything. 1 time out of an item, next time out of sandwiches. Now 15 mins for chicken at 6 pm. Never again I'll get chicken at jewel. read more

They don't have chicken how can you not have chicken I've gon multiples times and had to make me wait 30 minutes that's crazy

Wish I saw these reviews before I ordered from this location. The chicken was cold and bland, the biscuits were hard, and they gave me the wrong drink. Ill never come back to this location again. read more

I don't usually leave reviews but this was so bad.. I had too..the chicken tenders I got were hardly chicken. Small and ridiculously dry pieces with hardly any meat. I've got chicken sandwiches from here before and they were good, but this was just awful. read more

Popeyes Louisiana Kitchen - "Chicken Tender" - Fast Food Near Me - Addison, Illinois

I think customers are more likely to leave a bad review, as opposed to saying anything positive. I stopped by for the re-release of their chicken sandwich on national sandwich day. I got here early and was expecting a line. I approached the GM, while she was outside adding signs, to confirm that the sandwich wss indeed back for today. I brought up their negative reviews here, and she commented that they need to do better. I had eaten the sandwich when it first appeared on their menu, before the sandwich war. I enjoy them. The mashed potatoes and gravy could have been warmer though and the green beans weren't available yet. I had no issues with the staff and they seemed friendly. I usually don't come to this location, I had breakfast down the street at Millie's earlier and had hung out here vs going to the one in West Aurora by my home. I also wanted to make a pit stop at an ice cream shop nearby, called Flavor Frenzy. read more

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We went through the drive through on a road trip. At first, I was concerned the order taker wasn't going to get my order right, but I ended up getting everything I wanted exactly right. AND it was made fresh. They wanted me that it'd be a few minutes, but I didn't mind at all. I parked and waiting maybe 6 minutes before they brought it out. We got our drinks when we paid, and since we waited they gave us extra chicken! We each got one extra tender and they reaaally hooked us up with the sauces. Will definitely be stopped at this Popeye's again. 10/10 food!! Everything was incredibly fresh and delicious!! read more

This place is hit or miss. Just ordered a chicken sandwich, got home, and it was so old and soggy. Disgusting!

TERRIBLE. DON'T COME TO THIS LOCATION. I ordered a simple meal for myself. I asked for a large Sprite and the employee said "I put medium is that ok?" I asked for bbq sauce & honey and the employee said "we dont got any honey" Then they only gave me 1 bbq sauce and NO UTENSILS to eat the mashed potatoes and gravy. Worth the drive to go to the next closest location. read more

Popeyes Louisiana Kitchen - Is this order of mashed potatoes & gravy a joke?? - Fast Food Near Me - Addison, Illinois

The crew working here r absolute studs. I really appreciate their hard work. I came here for a door dash and usually when I have to wait at a place the crew is the problem. That is not the problem here. They r awesome especially the white girl read more

Placed sandwhich and 2-pieces order for pickup at 1:40. When I went to pick it up, I was told there would be a 10 minute wait. At 2:20 I asked them to cancel the order. No apology from employee Chloe. She said to cancel the order through the app. Other employee meekly (Chloe is kinda scary) tells her my order just came up. Standing right in front of me Chloe tells him "He doesn't want it." She had the employee put the food back to be re-served. For no apology, not offering the now ready order, a curt snippy manner and attitude, Chloe is awarded the Passive Agressive Terrible Service Award. This location in turn loses a customer. Who knows what Chloe might be doing to the food? read more

Ordered 6.00 big box.horrible!!dried out chicken.biscuit tasted old.!!never again for my money.there is a popeyes in bensenville if I ever want to try again.people stay away from there until they improve their Product.its the only way it gets better.. read more

Ordered from the mobile app got to the store and they stated they had no fish left Asked for a refund they stated since I ordered from the app they don't give refunds. I have to go to the Popeyes website to ask for a refund. Go to the website you can't call anyone you have to leave a message and they will get back to you in 24-48 hours. read more

Horrible customer service. I went in 30 minutes before closing to order a three piece mild but the employee told me it would be a 20 minute wait. I looked at two huge stacks of chicken in the warmer and I pointed to the stacks and said ,'How about those?". She told me with a straight face that the food was spoken for and smirked. I left and I won't go back to that location. read more

Im at the popeyes in addison il. , the employee tried to charge me over 6 dollars for a large coke. This women is running a scam trying to double charge me for this item. She needs to be dismissed before her fraud(s) gets this popeyes sued along w/ the corporation. read more

This place is horrible the food is cold and not cooked properly and the manager is the worst I even seen the boss mishandling food this place needs to be shut down read more

ok so normally I've had really good classic chicken sandwiches from popeyes, and their fries are always tasty. This one on lake street in addison was normally good too. But tonight the sandwich was horribly disgusting. I don't know if it was because the chicken was prepared wrong so it cooked poorly, or if it was just a horrible piece of chicken, but the chicken was a ball of meat rather than flattened out like normal. The fries were good but the chicken just was chewy as rubber. I'm not sure if it was cartilage in there or just dense meat but I couldn't eat more than half of the sandwich. For a $7.00 sandwich, this ticks me off. I will never eat at popeyes again. It grossed me out. read more

I was excited when they opened a Popeyes so close to my house but forget it I'll drive to Bloomingdale. This location is rude and ghetto every time I've came here. Today I actually drove off without ordering because I don't speak ghetto especially ordering my food. May end up with a surprise in it!! If you hate your job find a new one. read more

I had a mobile order through Door Dash that consisted of just two 5 piece chicken tender combos. Both my combos had only 4 pieces of chicken! If both are missing a piece then it seems pretty intentional. The order was also missing the cajun fries. Get it together Popeyes. read more

This place has to be the worst Popeyes in existence. Every time I've been there they just give you whatever they want to give you, regardless of what you ordered. First time, ordered 2 piece dark meat with red beans and rice. Received breast and leg with fries. Second time, ordered 2 piece dark meat with red beans and rice again, I mean hey, maybe it was a mistake the first time. Received two legs and a wing with mashed potatoes. Lol! Third (and last) time, ordered 8 piece meal (2 of each) with mashed potatoes. Received 5 legs and 4 thighs with mashed potatoes! It's kind of funny how awful they are here, try your luck here. I almost think you could make a drinking game or something out of their stupidity. read more

Popeyes workers actually have manners not like kfc they were very rude and rushing us Popeyes didn't rush us at all and also with manners

I've stopped at this location several times and every time I go there it's a horrible experience. I ordered a five-piece dinner and only got two pieces went back there to show him got nothing but attitude. I blame this on management when you hire somebody you should make sure at least they can count up to five. Would definitely go to another location this is the last time I've had it with this location... And another thing the chicken was overcooked and the fries were stale. . read more

I go to this Popeyes a lot (I'm currently the Duchess with my many check-ins) but I don't go frequently because every time I've gone, it's been a chaotic mess. To say the least, they always have new people working there. Something always goes wrong. They're always out of chicken and you will always have to wait. And worst of all, the employees are always rude and condescending. I think they forget the point of their job is customer service. Today I went in with a coupon (that was mailed to my house-since I live in the neighborhood) and upon arrival, I was hastily greeted by Clarence-someone I've never seen before at this location. I tried to figure out his title, he had keys to something, so I wasn't sure if he was management or not. Regardless, I told him I had a coupon and handed it to him. He took literally 3 minutes inspecting my coupon as if he was a Fraud Coupon Detective. He then handed the coupon back to me, and told me I couldn't use it because it was for the Popeyes on Mill Road (the address was partially missing since I cut the coupon to bring it to Popeyes). I told him this was the Popeyes on Mill Road and Lake Street in Addison. He had the audacity to tell ME to calm down. As if he didn't just try to stop me from using a perfectly good, not expired coupon, intended for that location. Disgraceful. Then I had to repeat my order 5-6 times as he fumbled with the register and couldn't get his act together. Couldn't figure out how to give me the coupon deal and had to ask someone else for assistance (making me think maybe he's just new). Then he told me it was a 15-20 minute wait for mild chicken tenders. I obliged since I was there for that. The whole interaction was annoying at best. He was condescending and patronizing the whole time. I've had several similar interactions at this particular location. It's disheartening to like the food but constantly have to deal with nasty attitudes and shitty service just to enjoy Popeyes. It's not worth it. I was so excited when this location opened. I was hopeful since it is so close to home. I have no idea who does the hiring hear or what the requirements are, but they need to figure it out. Maybe it's the training regimen. Something needs to be revamped with regard to their employees. They seem ungrateful for their positions and ignorant to their job responsibilities in the restaurant service industry. read more

My go to Popeye's during lunch. Way better than a different t location I went to. This place has been my favorite spot for fried chicken and their pretty consistently juicy and more flavor chicken sandwich . Food was so fresh. The employees here are very commendable, very fast, attentive and going extra mile to deliver your orders. So far this is the fastest serving Popeye's I have experienced. I will definitely be back for more great service. This store should serve as an example for the other Popeye's stores. This location is consistently doing a great job. Will be bringing everyone I know. read more

This restaurant literally doesn't keep up with stock, especially during lunchtime. There is no reason This location should be failing but it does because they do not have the product available for the consumer. One day they didn't have bottled water, one day they didn't have mashed potatoes, one day they had no sides except for corn and rice! This place is ridiculous! No other Popeyes I know doesn't have the product! This is sad! I usually go to the place next door. read more

I just wanted to chime in with the other reviews here. I enjoy Popeye's chicken very much, but this is by far the worst fast food restaurant, I have ever visited. Not necessarily because of the food, but because of the service. All the reviews here are spot on. I live in the area so I was excited for this place to open. Since I like Popeye's Chicken and live close, I have gone here several times. I keep thinking things must get better. I can say that these bad reviews aren't just from people who visited when the employees are having a bad day. The service has been bad for me every time that I have visited. read more

You'll spend more time in this drive thru than it takes to cook a meal for 3.... for a whole week. Took about an hour.

I absolutely love Popeyes chicken, but this store has such horrible service I'm done with them for good. Twice in the last two months I've ordered dinner for the family and both times they got my order wrong. One time I ordered tenders and got bone in chicken, the other every side was wrong. I recently ordered catering for my daughter's bday, but when my friend arrived on time to pick up, they hadn't even begun making a 50 piece order. 30 min later they were still waiting. Done, done, done with this store. read more

I ordered from this location twice in 30 days and the food is terrible. The coating is hard and the inside is rubbery. Contacted corporate first and nothing is done. Stay away from the Addition Illinois location read more

Major Fail! How can you run a business when your site says you're open until 11:00 pm and then turn customers away prior to?! We pulled up to this location at quarter to 11 and they say they're closed. I say your site says you're open until 11. She says "but we closed". That's a sh___y way to run a business! read more

Ordered online, got confirmation. Went in line they told me to go the other side to wait for my order. I waited! Lady comes out and says we don't have your order number it's not in our system. That's all they said, didn't offer to take my order or anything. Don't come here, really think there ripping people off. read more

I hope they shut this nasty Popeyes down !!!!! This place is disgusting... nasty attitudes the chicken sucks .. they don't know the specials when they display it ! But tried to charge me a different price .. no dummy not my money ! They act very slow here always having different managers!! Running this damn place ... employee outside smoking a blunt in front of the door .. wtf !!!! Don't come here !!! Save your money !!! read more

This by far the worst restaurant in the whole world. I went tru the drive asked for 2 chicken sandwich with my order. When I get to the window she tells we are out of chicken sandwiches. I replied you just told me you did . Her answer was we out...! We out what part you don't understand. So what else you want . Or keep it moving. Are you serious. This is one ghetto Popeyes these employees are rude and know nothing about customer service. Stay away far from this location. I wish I could give no stars. read more

Worse Popeyes I have ever been too. Staff is rude and constantly gets the order wrong. I went through the drive through and asked her to repeat my order. She stated it wrong and I corrected it. She said okay and when I received my order it was still incorrect. I tried to get her attention after she handed it to me, but she to ignored me. Worst experience ever. read more

Only giving one star because you have to give something. Grubhub order being picked up with a 5:52 time on receipt. Manager states it will be another 15-20 min because there are other orders ahead of this one for the drive-thru. This is after I was told 15 minutes, 10 minutes ago.....Manger states this at 6:32. Poor customer service or care for the "invisible " customers. I don't recommend supporting this Popeyes with online delivery. They are not equipped for the traffic. read more

Popeyes Louisiana Kitchen - Look at the timestamp. Please don't tell someone you don't know when an order comes in. Doesn't make for good business. - Fast Food Near Me - Addison, Illinois