Anthony provided excellent customer service when I picked up my sandwich today. I asked for three extra items at pickup, and he was so pleasant, patient, and kind. I really appreciate employees who go the extra mile with a positive attitude. Good customer service is hard to come by these days, and Anthony made the experience a great one. Thank you for the friendly and professional service! read more

Imagine ordering for pickup, coming in 15 minutes after placing the order expecting it to be ready, for the store to be locked and the order to not be ready, to then being sent away for 20 minutes once someone comes back, only to come back and for your order to not be started. Well that's exactly what happened at this Jimmy John's location here in Bensenville. Ricardo is terrible, possibly giving me the worst overall experience at a quick service restaurant, screams unprofessionally managed. I would question the cleanliness of their establishment and the food quality. I place an order around 10:55AM for ASAP timing for two sandwiches and visit the store closer to 11:10AM to pickup my order. The door is locked and there is no one to be seen. I call the store and a few minutes later Ricardo comes to unlock the door. I request for my food and Ricardo falsely claims my order was a scheduled order for 1:30PM, not even asking my order name or such. He said to come back in 20 minutes. I leave and come back 20 minutes later and Ricardo is preparing some catering order. After telling him that's not my order, and showing him the details of my order, that it was placed for asap timing, he apologies and offers me a 2.99 fountain drink as compensation. At this point it's been over 40 minutes and I have no food. I request for him to just give me a refund, and if possible any other accommodation for the time wasted. He says a refund is all he can offer and rudely tells me to get out the store. read more

Horrible customer service with Ricardo. Had us wait for over 40 minutes to not even have started the order.

Never open!! Whether placing a delivery or pickup order thru the app, it says to call and no one ever answers.

Delicious sandwiches speedy delivery unfortunately the pop is ALWAYS FLAT & there was a strange object in my chips bag read more

Jimmy John's - I don't know what this is but it was in my jimmy John's chip bag definitely lost my appetite - Sandwiches Near Me - Bensenville, Illinois

This JJ's is inconsistent at best. Today's issue was incorrectly made sandwich. I've never complained because I get that it is difficult to find, train, and keep staff, but today... No more. Ordered no mayo and they made it with mayo. Called to complain, no apology - instead they told us, if you want a new sandwich bring the original back and they will remake it. What?!? Are they going to reuse the ingredients? read more

Workers are super friendly and quick. Always great tasting food and even when it's very busy they handle everything well

Hey Jimmy John's, where is my sandwich! I am a father and a husband who today was taken care of sick family members all day. All I wanted for dinner was to have a quick bite of a sandwich before I go back to taking care of the ones. You couldn't even be bothered when a delivery was placed at 6 o'clock to even deliver my sandwich, and I live less than a mile from your location. There was no way I could come out and get it with a sick toddler and a sick wife. I called repeatedly at 7:30 tonight and no one even bothered to pick up the phone. Now on top of caring for sick family members which I continue to do as we speak, I will have to call you all tomorrow and deal with this issue! Do not order from this location. read more

ordered 15 sandwiches for pick up which I understand is a larger order but we had parent teacher conferences and needed food. It was on time and waiting for us which was great but TWO sandwiches were missing. we checked each one twice and we're still given attitude from the people behind the counter about it. we won't be back. read more

This Jimmy John's is so inconsistent and I'm upset this is the one that is automatically chosen for delivery to my work. I've ordered from here multiple times thinking it may be a better experience but nope. I went into the store once and they told me my order didn't exist and only after pestering did they locate the order ticket. Once I ordered and they took 1.5 hours to deliver. Another time I ordered and my sandwich literally came with only lettuce and cheese, when I called the store I was told to order again online and I told them I wouldn't be paying for another sandwich- they delivered a new one free of charge but come on. Today I just ordered a beach club and they put literally a drop of avocado on the sandwich, and this sandwich is supposed to have double meat, had maybe 1 slice of turkey and barely any lettuce. Basically a slim. The sandwiches are also always thrown together carelessly, like come on just do your damn job correctly, where else do you have to be. Probably one of the worst Jimmy John's locations and at this point I would rather waste my lunch break by driving to the next one instead of trying to be convenient and order from this one. Won't be getting my business anymore. Get your act together read more

This location is terrible. They took over one hour to deliver my food. When I opened the bag I realized they forgot to give me a item that I definitely paid for. I called the location, no one picked up. I left a message and no one called me back. I will never order from this location again. read more

Outstanding service by CJ, George and the 1st shift crew for my team at US Foods!!! Levi Leake VP of Ops read more

This location is horrible. Orders are wrong all the time, If you use delivery it will take over an hour !!! stay away, Brian the manager can't manage himself out of a wet paper bag. read more

I've been ordering daily - because its exactly how I like it - big and hearty. I've not been inside but take advantage of their free delivery which is under 30 minutes. I always get an Unwich with roast beef. It's gigantic when you order extra lettuce and veggies. The meat portions are good as well. I love these unwiches - perfect keto meal! read more

I was greeted upon coming in and given a welcoming attitude throughout the whole checkout. I was in and out with my order thanks to the young man at the register. Makes it really live up the name! Freaky Fast, polite, and the best! read more

The one in Bensenville is completely atrocious. Takes 1 hour for delivery. Soggy wet sandwich. Rude. And I love Jimmy John's, I have no idea what's going on at this location. Go to the Elk Grove one or even drive out to one 30 minutes away. It will still be faster read more

The food is good, they still deliver during COVID and the guys that deliver my food are hot so :)

I placed an order at 11:30 it is now 12:24 and my sandwich has yet to be delivered my job is 0.1 miles I should've walked!!! Not only that but the guy on the phone Brian at the Bensenville location told me that their not freaking fast anymore my lunch break is over and I'm hungry ***** update***** I went into location they made me a fresh sandwich and refunded my money that's fair I shall give them another star read more

So Jimmy Johns stores no longer use mayo scoops to measure out the mayo. The last few stores i've been to (including this one) just take the spatula and get a random amount of mayo on the bread. The quality used to be so much better. read more

Whoever makes the sandwiches here gets the orders wrong more often than right... I've also gotten some really bad looking sandwiches from here, but oddly enough, not at any other JJ's. Naturally they were also missing things that you normally find in sandwiches... read more

Too many foul experiences at this location. Last time I ordered , the girl was so rude and REFUSED to add cheese on my daughters slim sandwich and made us order a full size sandwich with none of the toppings. Almost doubled the price of the sandwich for a slice of cheese Ridiculous. Then after everything it was close to 30 bucks with delivery. Today my daughter is sick so I decided to try it again. Asked the guy to PLEASE SLICE the pickle for me. He was like nah we can't do it. I said since when ? He said he'd only cut it in half or quarter it. Ridiculous ! Because we wanted it sliced to put on the sandwich ??? He told me to cut it myself ???? And this is a restaurant ??????? They always refuse to cut sandwiched in half now they won't slice a pickle. I hung up and canceled today's order and I refuse to go back. I was planning to order a lot sandwiches for New Year's Eve. I will stick to Ozzies subs where they are not only less money , you get top notch service there. For someone to refuse to cut a pickle or to cut a toddlers sandwich in half they don't deserve my money. Avoid this place. Not worth it Rude service and the roast beef is usually so full of nasty fat. read more

They are what they said they were; Freaky Fast Freaky Good... The store is clean, the staff is friendly, the service is fast, and the food is good. Why they get 5 stars when it should be 4 stars. When you go to Subway Restaurant you kinda smell like you have been in a Subway Restaurant when you leave. But when you go to a Jimmy Johns you give them money and they give you food without making you smell like a sandwich shop, there is a 1 star value in that. All in all, at least you don't stink when you leave... read more

I was working with a crew and ordered JJ at 11:30 with hopes it would arrive by noon. 1 hour later, still no JJ, so I called and asked there the sandwiches were. Turns out the delivery guy looked at our neighbor's address, 748, and decided our address was incorrect and went back to the JJ store. Our address is 746... literally 1 door down from 748. He came back 30 mins later, this is 1.5 hours from when we first placed the order. Also, this location does not have sprouts, and we received the wrong chips. read more

Even though we are less than 2 miles away, Jimmy (I'm not going to deliver to you cause I'm FREAKY) Johns, won't deliver to us. Unusually crabby. Ask for extra lettuce, cup of water. Charged for extra lettuce that looked like maybe the normal amount and also charged .25 for a cup water! Asked for some salt and pepper, they said they don't have any!!?!?!??!?!? WTF. Jimmy (we don't really have GOURMET SANDWICHES as we advertise) is over priced and if I'm willing to pay for extra, PLEASE FREAKIN give me EXTRA! read more

It's a Jimmy John's, so really, what can you judge it on? Well, the place is clean -- super clean the early evening we went, because it was so dead the two employees were cleaning everything in sight! They got our sandwiches right, which is not saying a lot since they weren't complicated. The bread was just a wee bit stale-tasting, but still had sufficient tastiness. My veggies were all fresh and the tomatoes were reasonably red for April. Service was friendly but basic -- no extra mile or extra smiles. We came, we ate, we left. The end. As a side note, this little strip mall is fascinating to me. Much of the Irving Park stretch of Bensenville is rather run-down looking or being knocked down. This strip mall is nice and shiny and new-looking, with a JJ, a fish & chicken place, Chinese, a Polish deli and a tacqueria all in the same little shopping center. A pretty little beacon in an otherwise bleak area. read more

Best sandwich place ever. Makes my food in no time, and it also tastes sooooo gooood. I would recommend #4 it's really good

It's not a sandwich it's a $7 tortilla. This has got to be the worst JJs I've been too. Definitely makes the chain look bad with a location is serving garbage like this. read more

Jimmy John's - Sorry sandwich. Looks like it's on thin bread but it's supposed to be regular. - Sandwiches Near Me - Bensenville, Illinois

The "freaky fast" option is always good. The parking in this lot can be difficult. Staff is friendly and happy to be there, which makes it a good experience. -Wish there was outdoor seating. read more

Horrible place they don't wash their hands when they make food . And all of their deliveries are late ! 30 min late sometimes and hour ! Go somewhere else read more

Ordered three different times from this location and each time delivery took 45+ minutes? Freaky slow is what I call it. Just terrible service. read more

Jimmy johns you really sunk to a whole new low in your hiring process today. On my lunch break I went to the bensenville Illinois location on 466 e Irving park road bensenville il. I ordered a simple sandwich -veggie . When I get back to work to eat it and I bit into it it scratched the roof of my mouth - it was hard as a rock and completely crispy burned on the underside . I called in and asked to speak to the manager he said his name was Chris and told him I was given a hard and burned sandwich - he very rudely asked "what do you expect me to do about that " I told him it was so hard it scratched my gums " he said well I'm not going to give you another sandwich because if I gave everyone a sandwich that complained I wouldn't make any business" I said that was simply unacceptable and I asked who his regional or market manager was . He then changed his manerism. He asked where I was which was on route 83 and foster 1 mile away from the location. I told him I wanted a new sandwich and didn't want this one but I couldn't bring it in since my lunch was now going to be over. He literally and I quote said "well only if you bring it in I will squish the ingredients out of it Into a new bread " I was appalled said absolutely not and that someone needed to bring me a new sandwich and I will gladly give the old sandwich with one bite missing . Again I said I was working and could no longer go back . I asked very nicely as I was starving and could please bring it to me . He said okay but only if you give me the old one so I can show the employees what a bad sandwich looks like. I agreed . 1 hour 15 minutes later I call back asked for him by name Chris and was told he was gone for the day . I told him I had been waiting .they said he went to look for me and couldn't find me . The current delivery driver is too busy with orders and isn't coming to my area so far of 1 mile away . So they refuse to bring my sandwich, refuse to give a refund at this point. I'm starving , I no longer have a lunch break and have been completely disrespected and disregarded . I go in after work at 615 and am told by May that she was just instructed to make a new sandwich if I brought the new one . I handed her my sandwich and asked for a refund, she refused said no one on shift is authorized to make decisions and Chris specifically said to give only a sandwich. So I said I want 2 sandwiches then. Atleast make it worth my while for all of the hassle. She ignored me, made comments to her co workers about me , put the sandwich on the counter and walked away. She actually was the one that made my sandwich - so I told her it was her fault why would she give out a burned sandwich and make me go through all of this. It wasn't just hard it literally was inedible and scratched the roof of my mouth. She said she did nothing wrong the bread was left in too long and that's perfectly fine to sell I'm just being picky. I asked her again for the refund and I didn't want the sandwich anymore she refused again. I angrily threw some cookies on the floor out of frustration because I didn't have anything else to do. The blonde girl next to her called me a stupid bitch and they both said they were going to call the police and say I assaulted them and give my plate number. I called the police myself, made a report and provided all my info . Ive been a jimmy johns customer for 15 years and I am in compete shock at the kind of people that are allowed to run a store. I went on Yelp and Google reviews and so many complaints on management, staff, service, deliveries, lazy employees, rude employees, all around horrible experiences. How is it possible management hasn't changed. I am making it my job to post this to as many places that I can because of how mad this angered me. All they had to do was apologize give a refund or bring me a sandwich and I would've been completely ok. I didn't even get an apology. read more

BY FAR the WORST location I have ever dealt with!! No other locations have ever given me any problems, but this one somehow messes up every time I order. They either take forever (an hour or more), forget items, make the wrong food or leave ingredients off, or it is so hard and old that you need a jackhammer to crack the bread! The manager is no better than any of the employees, when he was supposed to refund me, instead charged me again and I had to wait just as long for double the amount wrong to get back in my account. The last time I complained, the response I received, "OK, I'm sorry.... (Long pause)". Also, catering... I warn you, DON'T EVEN BOTHER! read more

Me and my poor, hungry, friend wanted food. All we wanted was delivery because we can't drive yet. We tried everywhere, but no restaurant we tried fit our budget (10 bucks). We were also short on time. We had 40 minutes to find a place that did delivery for less than 10$ and was "Freaky Fast". Luckily, our saving grace, Jimmy John's flew to the rescue at "Freaky Fast" and probably illegal speeds all in the name of some 14 year old who wanted a 6$ sandwich. This isn't "Freaky Fast" this is "Freaky Love, Hard Work, and Dedication" and I wanted to personally thank everyone who has ever worked at Jimmy John's. You are doing god's work. read more

"If you like McDonalds, you'll like Jimmy Johns" - my slogan of choice. "When I go on vacation to quaint rustic villages, original seaside villages or mountain hideaways, I ALWAYS tour the local Walmart and Jimmy Johns." - optional slogan. read more

Clearly said no onions and no tomatoes on sandwich and when we got in the road, there where onions on sandwich .. Called bank and they would not give refund. Lady was rude... Will spread the word not to go to that Jimmy John's.. read more

I had never tried Jimmy John's until they offered that $1 sub deal a while back. As far as chains go, this is one of the better sub specialists. I was debating between 3 and 4 stars, but the delicious bread and speedy delivery helped add that 4th star. The delivery people are generally very friendly! read more

Tried this place twice and disappointed both times. 8 inch sandwich was all bread hardly any meat on the dang thing and barely any lettuce tomatoes either. A Subway 6 inch has more stuff on it. read more

I went in and ordered 5 subs. I went to the end of the counter to wait. I noticed some of my order was not correct. When I pointed out that my order was not correct, the guy the rang me up jumped in and grabbed the receipt from the guy making my order and said this is what you ordered. I told him that it was not correct. He said yes it is and went back to sit down in the lobby and eat. My order was corrected by the manager but I will never be back. This guy was rude and ruined my future visits to this store. He may have had a bad day but I will not be back. Last week a different cashier that rang me up started making my food without gloves after touching money now your touching my food? I asked him to put gloves on and remake my food. No strike 3 here, I am done. I will go to another location. read more

It's clean and smells like a wet mop! I lost my appetite and went to Hoys.

In my opinion , this is the best sub sandwich chain there is. There aren't alot of choices as far as meat goes , and no non sandwich choices short of Chips and cookies. They bake their rolls fresh , and offer wheat and lettuce wraps as healthier alternatives. When I judge sub shops , I judge them primarily on their roast beef. This has among the best medium rare beef I know. I have had the ham sub , but ham is almost exactly the same wherever you go. The oatmeal raisin cookie is great to boot. Jimmy Johns is my sandwich shop of choice. read more