Always a solid choice for lunch. They are consistent wherever you go. You can depend on it. Service is great, sandwich and fries are very good. This location is always busy so be prepared to wait a little when getting your order. It also has a play area for your little ones. I'm highly recommend this location for families with little kids. read more

This restaurant in Elmhurst has the worse customer service ever and then you call corporate and they just take a report and does nothing about it. I am still waiting for a call back about the bad management. Can't say all of them are like this but this one in Elmhurst should be shut down. This isn't the first time we had bad service and they just don't care at all. They need to do better. read more

Absolutely awful experience from start to finish. The poor customer service began the moment we pulled up to the speaker and continued all the way through the drive-thru. The staff was rude, unprofessional, and seemed completely uninterested in helping customers. Sara and Mary especially lacked basic customer service skills and handled concerns poorly. To make matters worse, this location consistently gets orders wrong. It seems like every visit results in missing items, incorrect food, or some other issue that should have been caught before handing out the order. After multiple bad experiences, we were frustrated enough to contact corporate because the problems have become a pattern rather than a one-time mistake. Chick-fil-A is known for outstanding customer service, but this location falls far below that standard. Management needs to seriously evaluate and retrain the staff to improve customer interactions and overall service quality. The only bright spot during our visit was an employee named Jakub. He was polite, professional, and actually seemed to care about helping customers. If there was one person representing the values Chick-fil-A is known for, it was Jakub. Thank you, Jakub. read more

Employee straight up wasn't trying. Tried to scan a reward for a free item and she said she "couldn't do it." When I asked if it was a device issue, she said yes. The device next to it did not have the same issue. I suggested maybe trying the transaction on a different register and she told me that my only choices were to pay or leave. One star. read more

Horrible service every time. Rude employees with attitude issues. Wasn't greeted and was given attitude from Dee. So on top of the rude service they made my food wrong also. I can't have dairy or gluten and ordered my grilled egg white breakfast sandwich without the muffin and no cheese. Add reg egg to my egg whites read more

It was ok,however after receiving the wrong nuggets ,i receive fried when I ask for grilled,I took it back to the front the replaced them with the correct ones , however the shift lead out the nuggets back on the shoot & That shouldn't have been the case she shouldve threw them away because it crossed the front counter.that is cross contamination read more

I have to say, I think tonight was the first time I've ever had my first really bad experience at a Chick-fil-A seemed very unorganized tonight on top of it. You could barely hear the person on the speakerphone, taking the order so when I had to yell for them to hear my order, got a pretty rude response then drove a half hour home just to have the wrong order. read more

I ordered a breakfast platter (thru catering) from this location and I was so impressed!! I got a call the night before for a reminder and they asked if I needed plates, jelly, utensils etc! My order was ready and hot at 6:30 in the morning! (They were so friendly and helpful!!) read more

Their service was very slow, don't stop if you're in a hurry. Food is not as good as when they first got into the Chicagoland market.

went through the drive thru, order was correct, fresh and hot. But the highlight was the young man who took our order - Jordan C. An absolute joy to be around. Friendly and very engaging. It was so refreshing to see someone truly enjoying their work. read more

Good spot for Chick-fil-A! Service here is always super nice and helpful. I swear I get treated like royalty every time! They're so on top of it. The food will always smack - Chick-fil-A really just is that girl. My fav things to get are the cool chicken wrap with avocado lime ranch dressing on the side, their southwest salad with creamy salsa dressing, their chicken nuggets (grilled or crispy), and of course their deluxe chicken sandwich. I'm the oddball and don't really care for waffle fries, but they're not bad. Sometimes the tables here are left dirty for a little while and it can get busy/cramped during poppin' hours but that's expected. I do like this location and would come back again if in the area! read more

Disappointed lately with this chick fil a Was in line for a long time for breakfast, but I guess they ended it early. Drive thru worker was rude. I asked if they still had breakfast and to check, he said they don't respond back. Had to order lunch. Then they gave me the wrong food, then also returned food back through window (food safety issue.) Ridiculous experience. read more

Does this review matter probably not because if you want chick fil A you'll stop & get chick fil a, but as for the service it has drastically gone down nearly every time my order has been incorrect or something is missing. It's become a habit to check everything before leaving bc you can't assume they are doing their job and checking it twice. The original people who have been there for 10 years plus are great still and really speak for how the service use to be. Food is always made great, service not so much. It's like they hire people who sarcastically say My pleasure lol it's comical and disingenuous. read more

Chik fil a in Elmhurst! Even at the height of lunchtime the service was fast, friendly and friendly affordable! The restaurant was constantly being cleaned and the food was great! There was ample parking and plenty of seats inside. The restaurant was well lit and the restrooms were clean. The carry out line seemed to be moving along as well. read more

Good food the chicken sandwich is good and crispy and the fries are also delicious and the staff are epic and so nice read more

Chick-fil-A - Fast Food Near Me - Elmhurst, Illinois

I do a mobile pick up order at this location 2 to 3 times a month, and I've never had any issues with my order accuracy, the taste of the food, or the employees. I feel the line moves quick, the people outside in all kinds of weather have been somewhere between basically polite and downright kind, and I get eye contact and full sentences from the person in the window, giving me my order. (One of the few other drive up windows that does this is Starbucks.) Not only is this CFA location convenient, but I like their community involvement. read more

This is for the location in Elmhurst, IL. So disappointed went thru the drive thru to get my normal chicken sandwhich. It now looks like a piece of pressed triangle shaped chicken. Tasted like something I would buy from Jewel in the freezer section. Why change a winner? I will never go back for this sandwhich again. read more

Unfortunately they continue to make errors with carry out and drive thru orders. 50% of the time the order is incorrect. Not sure why I go back. In addition when an order is incorrect they won't give you a refund over the phone. You have to go all the way back to the restaurant with the incorrect order. Unless you want to open every item in the order (including the sandwich box) before you leave it's not worth the hassle not to mention holding up all of the customers behind you. read more

Ordered a large drink and large fries, Got small in both as well with mac & cheese. Never got my sauce as well.

The food is fast and it's fresh, the employees this morning. I really hustling too! My order was on time and ready for pick up, upon arrival... Zombie inside is quiet and clean. read more

What part of Diet Coke or Diet Lemonade don't they get? I'm an American with a Chicago accent. I asked again at the window is it Diet yes they said YES! The sticker on the drink doesn't say diet and doesn't taste like diet. My fault for coming here, because it happens all the time. That and the order wrong. Too long to wait to change it. Throw it all away. read more

Came here to dine in on on 9/12 waited over 30 minutes for our food while customers who came after us, received food before us. The manager handed us 2 gift cards for free sandwiches. We decided to take a trip to the drive thru today 9/13 since dine in was not a good experience yesterday. We gave our order to the order taker who had trouble getting everything we needed so we don't waste anytime trying to fix anything just head up to the window to get our food. Once we get to the window I'm already upset and I over here the lady at the window flirting with my boyfriend and her shirt is filthy with stains. Needless to say we will never eat at this location again. read more

Chick-fil-A - Only charged for nuggets instead of nugget meal, cashier name who was flirting with my boyfriend. - Fast Food Near Me - Elmhurst, Illinois

Honestly - I think chic-fil-a has the best employees, especially at this place. They have superb customer service! I order online a lot and they're quick to ask for my order and are always really well spoken and polite. Great chicken and great employees. Zero problems with this establishment. read more

Food is good staff are incredibly great!! "Taty" was a very helpful and delightful to help me out on my order. Keep up the great job

I had to order 3 times before finally getting the sandwich I wanted just to get sick from it at the end. I had chicken fil a on the top of my chart especially this one nope I'm done with some of this outside food and feel chic fil A is one of them. read more

The staff is always so friendly and respectful! My orders have always been correct and food service is quick.

The service was slow, and the wait staff was disrespectful to my group. I get that they were training, but it was ridiculous and they questioned me when I gave my name. read more

Came here for lunch today and the food was amazing and the staff was also amazing except one person and that was our cashier that was taking our order. Hezakiah was having an attitude when taking our order from the start to finish, when ordering I ordered another side with the meal and I made sure with him that he got it correct and he confirmed that he did but he got it wrong and I only noticed when I received my food. When he was getting our cups for our drinks he was really aggressive with them that he broke one of them and instead of just throwing it away he started to rip it up right in front of us before throwing it away. He needs to fix his attitude if he wants to be working at the front house. Chick-fil-A has put them selves at a high standard across the board. And this is the first issue I have had with chick-fil-A. I hope I have give this place more stars cause everyone else was great but Hezakiah definitely made us feel unwelcomed. read more

Chick-fil-A - Fast Food Near Me - Elmhurst, Illinois

You can tell the food was recently cooked and it tastes amazing. If you're looking for a good place to eat, then this is a great place to go! Employees are good, polite and can be seen wiping tables pretty often, making sure to disinfect the area. The employees are always so nice and greet the customers, which is awesome. Their customer service is fantastic. I can eat here every single day. I would recommend this place if you want to eat out with your family. Its always a pleasure to indulge in Chick-Fil-A! read more

When ordering delivery it has to go through door dash. Most times items are missing. When you contact chick fil a, they tell you it's door dash's issue and contact door dash. The issue is usually that the dasher forgot a bag or two. It's frustrating that someone at chick fil a can't just make sure they get all the bags. read more

Fast and friendly service. Delicious food. The chocolate milkshakes are the best. Will come again!

Best place to get a chicken sandwich. I love that they are closed on Sunday for religious reasons. I would go every day if I could

This was our first and most likely last trip to Chick-fil-A. we came in at about 9 o'clock and the restaurant was messy with the tables and floors not cleaned. We ordered and the french fries were cold and the sandwiches were dry and salty. it was our first time to the restaurant and no one explained that we were supposed to put sauce or something on the sandwiches and they was just a hunk of salty, dry chicken and two pieces of bread. Yuck.. Anyway I don't see what the fuss is about this place. I can make a better sandwich at home. Maybe just this place is bad because I don't see how they can stay in business like that. read more

Absolutely loved my experience. Miss Terra helped me out today and took my order. She is quite literally the sweetest and most helpful person I have ever come across in the short time I was there. Chick-fil-A needs more people just like her. I visited the location on 83 in Elmhurst and I will definitely be returning because of her. I usually always have a good experience at Chick-fil-A but today's experience topped it because of Terra and I have to make it known! All in all Superb customer service and order was perfect. read more

This was my very first time here! Very clean friendly and helpful staff! I highly recommend this location and restaurant to anyone looking for a great chicken salad chicken sandwich and the best Breakfast In Town!!!!!!! Thanks for a great experience.... read more

Just went through the drive thru for breakfast and ordered two minis with a frosted lemonade. We were the 3rd car in the DT and all the employees were talking about their personal business. After about 7-10 mins at the window they wanted us to park and wait for our food. We decided that was unacceptable and ask for a refund. No apologies were given...no solution from the manager. She gave us a refund on the food. I won't be back. Awful customer service and this is not the first time at this location. read more

Absolutely awful, compared to other chicken joints prices are not bad but food is sub par at best. Ask for a chicken sandwich with mustard they only offer condiments on the side. No thank you. I'm hungry and the last thing I want to do is mess with condiments, they offer no sauces and no condiments on sandwiches other than tomato and cheese. All the employees are rude as can and looks like they were handpicked from the local high school. They always get so rude when you do not want to give your name to them. read more

I guess if I was at the corner of St. Charles and 83, and desperate for a chicken sandwich, I would probably choose between Chick-fil-A and Portillo's. While the original chicken sandwich at Chick-fil-A is good, the one at Portillo's is better. Plus, Portillo's has awesome french fries. For me, the only edge that Chick-fil-A has is the fruit cup. Although, when I ordered it I felt a bit cheated. The top was covered with strawberries, mandarin oranges, and blueberries, but the bottom of the cup ... all apples. Kind of like a birthday cake. The frosting is the good part and the cake part I can live without. As of this writing there are ninety-six restaurants in Elmhurst. I plan on eating at, and reviewing, every one. Follow me on Yelp! read more

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The food came out fast. The food was great. The chicken tenders were actually tender. The waffle fries I got were under done so they were floppy.. Since we dined in, I could have asked for another serving but I didn't. Love the coleslaw. My husband had a salad, which was good but he was disappointed in the salad dressing options. They have at least 8 different dressings but no French or Thousand Island. As another reviewer noted, you have to cut across the busy drive through lane to enter the establishment. Whoever designed that was crazy. I'm wondering if the restaurant has been sued by someone getting hurt trying to cross over the drive through lane to get to the parking lot. Parents, hold on to your kid's hand while they are crossing. read more

I'm surprised by all these people knocking the service. I feel like I want to come here just to hang out, everyone is so nice and friendly. I remember once I asked for iced tea, and my order-taker person said "sweet or unsweet?" And sort of sheepishly I said, "could I do half and half?" And he paused and said, "I'd be happy to do that for you." Lol! They are so freaking nice! Must be something in the water. Or the chicken ;) I've never had a problem with my order. Everyone is SO beyond nice and helpful (I know it's a Chick - fil - A thing but it's still great) and the food is good. No complaints. Shout out to Tessa who was so extraordinarily polite and friendly to me today! Really cheered me up on this dreary, rainy Thursday. read more