The opening excitement has died down and we had a T Mobile promotion for a free burger so we decided to try it again. The 4 stars is for the taste of the food. I liked the burger and the curly fries. They have a very large menu. The logistics of getting in and out of Schmale rd.as well as the pain points of going in for counter service rates a one-star rating for me. I did not figure in these factors into my rating. My best advice is to avoid going into the restaurant to order at the counter or to eat in the restaurant. There is no room to wait for your order to be prepared. The self serve beverage station and the order kiosks are right in the middle of where people wait for their order to be done. So it is continually "Excuse me..Excuse me..Sorry, I'm in your way." The restaurant was fully staffed and the workers were very nice. The ambiance of the eating area is poor. The booths have padding on the back but there is no padding on the seat. So you are sitting on a hard slap of formica. And of course if it is crowded, you may experience the overflow of people waiting for their counter order just hanging around your table. That is why I advise doing drive-through. I liked the food enough to try a different location. Getting and eating at a fast food place should not be this difficult. read more

Not sure if anyone else had this problem But this Jack in the box has one of the SLOWEST drive thru ever! Took 15 mins from the time I ordered til I got my food Worst slowest "fast food" drive thru experience ever! Will not go back! read more

Compared to any jack in the box I've been to in California and in Texas this one is the bomb. First off the prices are less then in Cali and Texas but when you order tacos you actually shells with stuff in them rather than some skimpy teaspoon on of beef and a gallon of sauce. Looking forward to going back to this location. read more

45 MINUTES in the drive thru with no way to escape. When I finally got the food it was good but never again.

They were out of sliders. Said- we can offered you fried items. I read the reviews and figure they couldn't be accurate for a newer fast food chain that many were excited about. I guess I was wrong. I won't be back. read more

This place is disgusting. My husband tried a sandwich and a hashbrown and threw them both out after one bite. He said the hashbrowns were just too greasy. read more

Jack In The Box - Tacos Near Me - Carol Stream, Illinois

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Zero stars again. Went to the DT and tried to order tacos. OUT. How can this place even stay in business. It's an epic failure. Excitement has turned to disgust. read more

Trash. New location but dirty inside. Employees look sloppy & yell back & forth about their weekend plans & baby daddy issues with customers in the lobby. 20 minute wait in the drive thru for a $7 barely warm burger on a stale bun. Just knock the building down, it's over. Pro gamer tip - if they got you with the tacos, Burger King has the same kind with a better taste. read more

Jack In The Box - Original smash burger - Tacos Near Me - Carol Stream, Illinois

Terrible service/meal production. I'll give it awhile to see if it improves. I do like the greasy tacos.

was wondering y not one car was in line for this new drive-thru. seems like a great location although it's congested in that lot a bit at that corner. anyways, it took a long time. good all looked great in the pictures. one part of the menu with the breakfast was already folded over like it needed to be held up better. jus took a really long time, sorta like it did at white castle. the amount of ham on the breakfast sandwiches and how small the bacon was brought about some sadness. needs some more sauce and bigger portions to want me to go back again. i jus don't see this place lasting too long at this point, which is sad since they are so new still. the app doesn't have this location listed yet as a store to set as preferred location. the gremlins meal sounds fun. i'll have to try a cheeseburger next time. burger king is better for the croissant sandwiches. read more

Jack In The Box - supreme breakfast sandwiches - Tacos Near Me - Carol Stream, Illinois

I went there on a Sunday night at around 6pm. There were about 5 cars waiting in the drive-thru lane, so I opted to go inside. I ordered from the kiosk. I ordered a jumbo jack, onion rings and two tacos. After I swiped my credit card, I noticed I did not get a ticket or receipt. I let the guy at the counter know, and he replaced the paper in the machine. The restaurant was not terribly busy and the workforce was well staffed, but it still took 25 minutes to receive my order. I'm not exaggerating on the time, because they have a screen that tells you how long you've been waiting. Anyway, they tell me they don't have tacos so do I want something else. Turns out, they had the mini tacos so I asked for them instead. And I waited, listening to what else was going on. No napkins, out of big drink cups, and workers waiting on the fryers to complete cooking. The manager stepped out from the back for a quick minute. I assumed he was the manager because he was the only one not doing anything. He seemed surprised they ran out of tacos. He went and checked the back room. After a few minutes, he came back and said they had tacos, but the shells were still frozen, and it takes 48 hours to thaw out. Seems like a management issue there. Am I being unreasonable after an establishment has been open for 6 weeks? Out of product, tableware not filled, out of cups, and 25 minute wait? I don't blame the work staff. They were all working. So why did I give it more than 1 star? Well, the food was pretty darn good. The bun on the hamburger was not warm, but it tasted good. The onion rings were excellent, and the mini tacos were a bargain for the price. I'll go back again, but they really need to get their act together. Also, you sign up and download their app, receive all these offers to visit their store and save $$, and then their store doesn't show up on the map, so you can't use the app. 6 weeks is long enough to get the app working. Others have complained about the same things. read more

Well... There's a reason I haven't missed Jack in the Box for the past 40 or 50 years - it sucks! After over 30 minutes waiting to order in the drive-thru line, my "Double Jack Burger" was barely lukewarm, and tasted like rancid fat. Yuck. A real waste at $7, too. However, for their sheer nostalgia factor and surprising $3.50 price, my box of classic Tiny Tacos was a real blast from the past. Bad? Yes. Fun? Absolutely! read more

One of the worst fast food restaurants ever. No proper training, No proper reponses and no food for 40 minutes through the restaurant. If you want to stay in business you better clean up your act. I woukld go out of my way not to go there.Worst ever restaurant, should be shut down permenently. I'll never go there and everyone I know I'l tell what a screwed up place this is. Go back to Califorbnia where you came from! read more

I am leaving a review for Jack in the Box in Carol Stream. I went there today 4/12/26. But I do not recommend you go there. It took over half an hour to get my food. But I once I got my food it was terrible. read more

I've been to this Jack In The Box store numerous times and find their food to be as good as the majority of fast food restaurants out there - a real pleasant surprise. Their sandwiches are really good and their tacos are, for me, a culinary surprise and hard to beat for the price. On top of that, their crew have all done a good job of taking care of me and my orders. Try them, when you're in the area, and see for yourself. read more

Jack in the box food is just as good as it always used to be! The french fries are the best!! Reminds me of the good old days when we were younger! Check it out, all their food is good even the next day! OK, so the service is a little slow, but the food is so good read more

Better managers and an owner who actually cares about their location is VERY needed...always dirty, they close lobby early and the lobby smells, slow service and lack of communication within crew. They yell a lot at each other and if they mess up they act like their customers are an inconvenience for asking for it to be fixed or asking for the sauce they paid for. We won't be coming back. read more

It should not take 21 minutes to order and receive a double cheeseburger. Nor should it take more than 15 minutes in the drivethru to receive 10 tacos. They were out of cheese. They had to be certain they had ingredients. Poorly run, poorly organized. Disappointing would be an understatement read more

Food was made fresh and fast. Great deal on combo and has to be one of the best cheeseburgers I have had in years. read more

Jack In The Box - Double cheeseburger - Tacos Near Me - Carol Stream, Illinois

People really need to give a new business a chance to settle in before they give nasty reviews. Especially when there are lines out the door and cars into the street waiting for service all day and most of the night. With that said, I went there for breakfast this morning, and I have to say this was the best breakfast burrito and hash brown from a fast food place that I've had in a long time. The place was very clean, and the staff was very organized and exceptional! So happy with the meal and service I received today! Will definitely be back soon. Thank you, JITB crew! You are all doing an AMAZING job. Keep it up!! read more

They need better training & to fill orders faster...Remembering Jack in The Box from over 40 years ago, I have been anxiously awaiting the opening....I've now been there 3 times & while the food has been delicious, the service experience has been awful every time....I have honestly never seen so many employees working at a Fast Food Restaurant at one time (including 2 standing outside), and they are still having difficulty filling orders in less than 20 minutes, ran out of Menus to take with you and haven't got more of them. They really need to get everyone trained to take orders and get people their food ALOT faster... read more

I came here on the weekend and waited 30 minutes for my food. When I arrived there was an angry customer that stormed outside of the building. We still decided to order food. After ordering our food, the workers showed no urgency to work. A customer walked in and wanted to order at the cash register and cashier said "I have a lot to do right now" and walked away. The manager said to order at the kiosk. The customer and I looked at each other with disbelief. It wasn't that busy that day, but the workers looked like they didn't want to be there. We approached the counter hoping to get an update on our order, but we were ignored. After 30 minutes we received our food and it wasn't good. The burger was bland, the tacos were ok, although we did like the churros. We weren't sure if they were understaffed or not, we just didn't appreciate the attitude that the employees had towards us and the other customers. Please improve your customer service. read more

Corporate!! Corporate!!! Please step in! Or your business won't make it! Drive thru sooo slow, so parked and went in. Only 1 door was open, myself and others were confused on if the dining room was open. After entering there was absolute confusion. I work at a high volume breakfast/lunch restaurant and I would have been fired if I was working the way this staff was working (well NOT working)! I have NEVER seen so many staff members not knowing what to do! They didn't need half of that staff. It made it more confusing to the ones that were actually doing something. They kept engaging with the ones standing around. If there was a manager there today (Oct. 16th at 3:15pm) they need to be re-trained. I have so many words that I couldn't possibly write it all. Plus, I wouldn't even know where to begin! Stunned! Absolutely stunned! Hopefully you'll get it together! The community was excited to have you. You won't last with the service this way. Its the service industry!! Good luck! read more

Well this makes me kinda ticked off. Selling the anniversary without having the collectable available, asking for people's phone numbers to be written down on the back of a receipt. Saying they'll call when they get the collectables in. First unprofessional, and second where's my collectable that I payed for?? read more

Where do I begin the Carol Stream, IL location. I was so excited that we finally got a Jack in the box in the area. I visited the location for the first time back in January it was okay I got my food pretty quick and chicken supreme was good. I kept bragging on this restaurant to my family, the app is finally working let's go and get some food. We decided to go on a Sunday 3/8 we were indecisive on what to order on the app to be able to use the 15% discount. We ended up ordering 3 teriyaki protein bowls and 2 hot mess combos . We pulled in the drive thru gave her my name ahe could not find it and then she found it. She gave us one of our drinks and told us to pull in #1 and they would bring out the food. We placed the order at 8:03 and they guy to bring our order which was around 8:40 or 45 minutes, he was so rude no apology for the long wait and had a sarcastic comment "this is not a fast food restaurant and proceeded to walk away. There was no thank you just plain rude and unprofessional. This is the type of employees that you hire to work in your establishment. Also, the doors were locked at the time we came but the restaurant closes at 10pm this makes absolutely no sense even McDonald's close there lobby around 10pm who closes the lobby three hours before closing. I had to hear my family complaining about the bad food, the service and the reviews it was a wasted $35.00. I got a stomach ache after eating the hot mess sandwich the fries were the only thing that were hot and tasted good. I will NEVER visit your visit your restaurant again. I see why you were out of business it can't compare to the original Jack in the box. Signed a very dissatisfied customer. read more

Drag for your food been in line for 40 min, bunch of teens talking and not moving or helping get orders out

I was hoping service would have been better since this location has been open for a couple of weeks, but I was wrong. They don't know what they're doing and can't get orders out. People are asking for their money back because it's taking so long. I hope the get a new management team in here. read more

This Location is a complete joke. They were out of tacos and the staff is weak. The drive thru lane was all the way down the poorly designed parking lot. I feel bad for the franchise owner. This location gone shortly. I will never go back. I'd give it zero stars if possible. read more

The drive through is a complete disaster. You'll wait forever . We were 1 of 3 cars and when we finally approached the window , I asked how long it would take to actually get our food ? The guy at window told us it would take as long as they needed it to take or something , snarky . This place is a joke and a corporate money grab . Terrible . We left without our food or paying . read more

The food was fine, but it took over 15 minutes for a burger, and they wouldn't give me a drink cup until my order was completely ready. Maybe they'll figure out how to operate next year? read more

Attempted twice to order through the drive thru and waiting 40 minutes each time before bailing out and forgetting about it. Absolutely the worst experience! I was so excited they were back and now I don't care. read more

Loved Jack in the Box from the 70's and couldn't wait for it to return . Loved the taste and met an administrator at Lake in the Hills and had a wonderful long conversation but then went to Carol stream and The Rat was outside meaning no union workers . Why? May never go back now . read more

What a nightmare! Indifferent employees. Joking around behind the counter not greeting customers. Informed them one of the doors was locked and was told " we don't know where the key is". Upon leaving I was trapped in my parking space for 20 minutes by a delivery truck. The traffic flow I. And out of there the worst. Hadn't been there before and thought I would give a try. Last time indeed! The 2 tacos were ok. Nothing special. read more

Horrible experience. This is supposed to be a fast food restaurant. The wait is outrageously long and the delivered food does not match the description. They better get their act together it they with last long read more

Order today if you want it tomorrow!!!!! Ridiculous!! The wait is wayyyyyyyyyyy to long!

They have curly fries but I like the regular kind.. but not at this Jack in the box!! I love their tacos no complaints there but omg!! Believe it or not I've been here 6 times and they've only been open about a week!!;; I keep hoping they'll get my order right!? Nope! And the fries I mentioned always freezing cold if I go back.. it's just tacos for us. And btw we ordered the BIG bacon double --- pretty good but guess what sucked?? No BACON!! read more

Sat in the drive through line for 37 minutes before even being able to order and there was only 6 cars ahead of me. To make it worse once you get in line you are trapped and can't get out. There's employees behind the restaurant which i am sure is part of the problem. I understand your new and i'm sure overwhelmed but 37 minutes before ordering, and not even getting food til the 55 minute mark in a drive through is unacceptable and a major turn off. You guys are going to fail if this doesn't get better over time unfortunately and won't make it just like Arby's. I will not return. read more

The DuPage County Health Department needs to take a serious look at this place . Went in at 4:00 p.m. on Friday placing an order on the kiosk . I then sat down and looked around the brand new restaurant . It was filthy . The tables were dirty the chairs were dirty the floor was dirty and there were hundreds of flies in the place . After waiting more than 30 minutes my number was called and the burgers were cold . I think they're being pre-made and stored in a cooler . The Buns were cold the meat was cold everything was cold . Plus I was missing one burger and one fry and had to go back to the madhouse counter to ask for the rest of my order . Do yourself a favor and go to McDonald's down the road if you really have a craving for a hamburger read more

The lady in front of me ordered and the employee took her order and then walked away even though there were 3 people in line. Several employees preparing orders looked at us, but no one came to take our orders. I stood there for five minutes before someone from the drive thru asked if someone helped me and I told him no. He asked one of the food preparers to help me and she seemed bother by the request. Didn't say hello or smiled just took the order gave me my receipt and told me my order number. It took about 4 minutes to get my sandwich which was ok. It looked like there were upper management staff walking around taking pictures. The gentleman was walking around with a Portillo's drink. So much for embracing your brand. read more

Waited 45 minutes and they were out of a few item on the second day. After my 45 minute the food was cold. And no napkins in the bag either. Looks like one and done for Jack I must put a star on this review but they don't deserve any read more