I was impressed with this Popeyes. Inside was clean. Food was tasty. But more than anything was the amazing service we receive by Pattie! She was a delight, so helpful and friendly. She is the type of customer service you wish you had everywhere. She deserves big kudos! read more

Popeyes - Fast Food Near Me - Brownwood, Texas

I love Popeye's. This location is a little erratic. Right next to the hotel so it's convenient and I've gotten take out a dozen times on business trips. Service is always great but the food is either up to standard or really subpar. Today was subpar. Pretty sure my chicken was under the heat lamps for 48 hours. read more

Went in last night, all chairs on the table. A/C not working. Doors held open to let the heat out. Bugs flying everywhere, food look like it has been laying out on the rack for a while. Dirty dishes everywhere. Food stations were just nasty. This used to be my favorite place. Now I am afraid to even eat here. No tell what may happen. read more

Restrooms no toilet paper Service waited nearly 30min for food Dirty slippery floors read more

My Husband and i came for lunch. All the employees were sitting down on their phones when we entered the store including the manager. We were not greeted upon entry. The sweet tea was old according to the label, it was made at 10:20am and it was 3:30pm when we got there. The restaurant was filthy, food all over the floor and sticky tables, which i would understand if they were busy. We were the only ones there besides a person in the drive thru. We love the food but from now on we will be sticking to the drive thru. read more

Popeyes - Fast Food Near Me - Brownwood, Texas

See all

Lance, the closing manager, went above and beyond to make my experience exceptional! He made sure my food was fresh and exactly how I ordered it. He clearly communicated everything--like letting me know there was only one coleslaw available and explaining how it would be resolved--and made sure I received fresh fries. His generosity and kindness truly stood out. Even though it was close to closing time, Lance made sure we had everything we needed. He double-checked our order, asked if we needed anything extra, and made sure nothing was missed. His attention to detail and care for customers were outstanding. If anyone deserves a raise or promotion, it's definitely Lance. 100 out of 10--I'll absolutely be coming back, especially if he's working! read more

This Popeyes in Brownwood Texas is the worst managed store that I have seen. you could tell it is moss managed when the outside yard had foot tall grass and the A/C was not working at all and the employees said it hasn't worked in a while. The employees were very friendly but clearly fed up with the management as a whole. Food was good and dinning not bad for it being hotter than the mashed potatoes but management clearly is lazy needs to be fired or upper management is getting bonuses for not spending money on A/C and lawn care. I will not be back!! read more

I love popeyes chicken but every time I stop in their baskets are empty. This has been an issue ever since they opened in Brownwood. It's not because they are busy, just the opposite, they almost never have any customers... probably because people are tired of stopping in there to find no chicken. This is a fast food place and I will not wait 20 minutes while they cook some chicken. Right down the road is other chicken places that always have chicken cooked and ready to go. read more

No wonder this place only has 2 stars. Order in the drive through, he didn't ask if I wanted regular or spicy. So when I got to the window I told him I wanted spicy. He said "you didn't say spicy y" in a real rough voice. He didn't ask either. So besides giving me attitude I didn't get the spicy chicken. I'm giving up on Popeyes. Never again. read more

It was the best Popeyes I've ever had in my entire life some Popeyes have to learn how to cook

Food was good, Ambiance was good, and the service was great; Lance and Nivea were awesome; friendly, helpful, and professional. Wish I had taken a picture of my chicken box and my pies. Next time I will remember too. read more

I'm generally happy to go into a Popeyes, and I was happy walking in today. but I can honestly say This is the worst run Popeyes I have ever been in. The man covering the register was wearing dirty clothes and was completely incompetent. It took a full 20 minutes for my single order of 3 piece chicken to come out, with only three occupied tables in the restaurant.... This is a slow day here. There was no gravy on my potatoes, and it was clear they had forgotten about my order and rushed it out. read more

Placed an order through the app at 6pm. Got to the drive thru at 620, lady came on the speaker and said they'll be with us in a couple minutes. 645 comes and I'm still sitting at the drive thru speaker waiting. Drove around and went inside. waited another 10 minutes and no one acknowledged I was even there. Not sure what the staff was on but definitely not sober. Cancelled my order online and waiting on a refund read more

We were just passing through. I can honestly say Popeye's in general, doesn't have the best track record with having the best customer service. That being said, I will try and try again because the food and the recipe is typically amazing. On this little trip the girl that was at the counter never turned around to face us. We stood at the front counter no more than 3 feet from her, talking about what we were going to order and waiting for her to acknowledge us. If I had to give it a time, I'd say we stood there for 5 to 8 minutes with her keeping her back turned to us. Needless to say, we decided we would have Popeyes somewhere else. For a small Texas town you imagine a super friendly staff. We were just flat out ignored. Very sad. read more

My 5 piece order was short a leg and a biscuit, and was not spicy. The red beans and rice tasted like I would envision dog food tasting. Think twice before visiting this dump. read more

Game in town for the game, a couple items forgotten but quickly fixed and great service for being short staffed.

I'm not sure of her name but she was working the drive through register at 1:20 PM on 07/24/23 and she was fantastic. She was super nice and friendly and gave me my order quick. They also gave me a strawberry biscuit for donating and I definitely would recommend it. The staff is great and so was the food. Best Popeyes I've ever been to! read more

Popeyes - a person eating a donut - Fast Food Near Me - Brownwood, Texas

We were passing by on our way to a Rangers game. Unfortunately, they were out of chicken sandwiches so we settled on wings and some chicken pieces. It was mediocre eats. The place was dirty. Water on floor by drinks. No one ever cleaned the area. Floor felt sticky. Will not stop by again. read more

Popeyes - water on floor - Fast Food Near Me - Brownwood, Texas

I literally would give 0 stars if I could. We've been waiting over 40 minutes for our food. They said they're busy yet no one inside? There are several workers so I don't know what this hold up is. We're traveling so wasn't expecting such a detour. read more

This is possibly the worst Popeyes. They have no sense of urgency. I drove thru for something showing on website and they said no you can't order has to be online, no problem. So I did then it said ready to drive thru so I did then they asked me to wait in front so I did for sooooo long. They gave me attitude like it's my fault I order and I am inconveniencing them by giving them my money? read more

I leave a lot of reviews and I usually don't review the workers. In this case, this is the worst customer service I have ever experienced. At least four people from behind the counter looked at me and another patron for about five minutes . The other guy walked out. I finally, yelled back to two ladies one with the drive-through headset on and another one cleaning and ask is there anyone working today. Neither one of them answered me. They just looked at me. One employee finally spoke up and said the cook is busy doing something I asked does that mean no one can acknowledge the fact that I've been standing here for over five minutes.of course I walked out. read more

We waited close to an hour for our food. They had told us to drive around to front of store. When we went through drive through second time they said our ticket got lost. Then we waited in line for another 10 minutes to get our order and it was wrong. Manager said we would have to drive around again because WE were taking too long to look and see if order was correct. read more

I love Popeyes but brownwood location has put a bad taste in my mouth. only 2 people inside and took 15 minutes for them to take our order. Once we got our drinks, they handed us small instead of large drinks. We also received number 1 instead of number 3 and the woman working the cash register wanted to argue that it was correct. There is no passion for customer service, kitchen supplies are laying on tables. By far the worst experience at any restaurant/fast food I have been to. read more

It was 12:30pn, lunch rush, and they only had 2 pieces of chicken in the hold area for customers! They didn't have a rush of customers either! The AC was broke for the building so I was sweating eating my chicken was was poorly made. I'll never be back! And They were totally out of nearly all soft drinks as well. The sign says under new management, At this rate, they'll be out of business in no time! read more

I was there on Easter evening and just ordered a tackle box and when I got to the window the window guy told me to pull around to the front of the store and they would give me my order so I did just that. I waited for about 30 min and saw someone else get their food before me that was behind me in the drive thru so I pulled to the drive thru and manager goes "we already gave that out" I told them no I never received my order then when I pulled up to the window again, the guy wouldn't even give me tater sauce which was bull cause every other person at the window had given it to me before, usually not bad service but that day it was. read more

I really hope someone checks up on Brownwood popeye, it's the worst customer service I've ever seen,food cold ,hour or more wait time,rude employees who cuss in front of customers and kids and management that doesn't care about complaints, sad cause out of town popeye food is so good read more

05/28 at 9:35pm. 2 popeye's employees sitting on the curb told us the restaurant was closed and we needed to leave. When I asked when they closed (10pm) they said they sold out of food. I highly doubt that but wanted to post it here so the owner could check and see if it's true or if their employees are as lazy as they are rude. read more

food was hot and good! Staff was friendly. it wasn't overly busy that day. my kids ask for their chicken "nuggets" from there now.

This was a nice place to eat when it was Taco Bueno and now they changed it to Popeyes full of rude employees that are so stupid it is pitiful I thought I would tell every one I know how rude they were to me and found I was the last to know as everyone in town already knew and no one eats there from what I hear now Glad I did not eat there now as I'm told the food will make you sick if you eat there anyway so I sure will never recommend them nor eat there either read more

No customers on a Friday evening when everyone else is booming. I have never been to this restaurant when they were not out of what I wanted. Trash in parking lot. For the 3rd time I drove away without ordering and drive to the new Chic Fil A just up the road. read more

Horrible customer service! Makes me not even want to go back. Even the manager is rude

For a fast food chicken joint, this Popeyes has not disappointed me. The spicy crispy chicken sandwich has been better than I expected each time I got it. We drove through here for the first time last year (2020) during the big Covid lock down. We'd been hearing about the chicken sandwich wars, so we had to do our part and try Popeyes. It was surprisingly amazing! We've been back a couple of times since. It's a little disappointing that they no longer have fresh veggies or cheese in this location, but the plump, crispy chicken breast is worth it. The sides are just okay, in my opinion. But, I don't know why there are so many haters on here. It's really good chicken. I'll be back again for another spicy crispy chicken sandwich soon. read more

The chicken was hot and delicious. The service was amazingly top notch. There was a "glitch" on my order and the Manager jumped right in and took care of it in a very "customer" friendly way. Will stop again. Everything was clean and pleasant inside. read more

waited 25 minutes out front after going through the drive through ... still waiting on chicken Sandwhiches....

We tried this location twice (before covid19 so it didn't create any of these issues). Awkward customer service both times, Out of fries one visit, the sandwich they heavily advertised had a weird sauce on it that made me feel sick the rest of the day. Mashed potatoes tasted so fake/horrible. My wife didn't like the place either, we just drive past it now, not even an option. I used to eat at Popeyes a lot in the early 2000s in Oklahoma and it was great. What happened??!! read more

There were very slow and they won't take call in orders. Also the speaker for the drive through was broken. This is a new place and it's is very run down already!!!! read more

I got food poisoning at this location. They focused on quantity over quality. Fast service is good but ensuring your chicken is properly cooked is even better. Customer service was great and friendly but I just wish they'd pay more attention to the procedure and provide good quality food. read more

I tried it one last time because we craved the sandwhich...the speaker is still broke after nearly a year! Waited in line for 40 min....didmt even make the order....drove righr passed the window. Plan to call the main office. Worst management ive every seen, they dont deserve a franchise! read more

Wow what a bizarre experience I had today at the Popeyes restaurant. I live in Abilene Texas but was working in Brownwood I finished my job around 1 PM and was looking for someplace to have lunch. I noticed Popeyes wasn't busy at all so I thought I could get a quick lunch in and out. I went in and the young lady at the cash register was very polite took my order and I paid her. No sooner than I sit down she said my order was ready food obviously pre-cooked but it looked and smelled good. She gave me the tray with the food and the drink I went over and sat down and I was about to start to eat when I heard her call out sir. Then she came over and told me I could not eat in the dining room. I explain to her I live over an hour away and I'm not going to eat food in my vehicle so I asked for a refund. When I got up to the counter the manager came up and he was very angry and upset, I reminded him that the large sign out front said dining room open until 10 PM. He became even more upset and told me that he could not get good help and his workers would not show up from day to day. I did not need help eating my food. That puzzled me. He grabbed my tray took it away and put my $10 back on the counter turn around and walked off. I walked out hungry and puzzled. I could tell the man was very stressed out and I feel for him but he has a lot to learn about Customer Service. read more

The food was good here but the old man at the window is hateful and rude. He was very rude to my daughter on Saturday, March 12th and then rude to me on Sunday, March 14th. I don't know what his problem is but I won't be doing business there anymore. Sometimes it's not always about the food but about the service. read more