This store is dangerously dangerous! In the last two weeks, I lost count of how many times I've been to the store. It's insanely addictive! Help that the staff are very pleasant and friendly. They are very welcoming when I'm there. Probably got me all happy and spent more than I should. Hijhihi When I couldn't find what I'm looking for, I simply ask a staff and I got help from the whole team. IThis is my experience on Jan 10th, 2026. Thank you team!! I'm looking forward to going back soon. :D read more

Called on the phone to confirm that they had certain figurines in stock, which they did. The lady on the phone failed to mention that the store works off a capacity process so if too many people are in store, you're stuck outside waiting in line as if this is Gucci, Chanel, or Hermes. I wasn't aware of this so I drove a good 30 minutes down to the store in UTC just to be stopped at the front door saying there was a "line" which was quite ample to which I promptly left disappointed without the figurine I was hoping to get as a gift. Looking inside it didn't really seem that busy so it was definitely staffing issue related. Not sure why we're still working off of capacities in the big 26, either hire more workers or expand the size of your business if it cannot allow that many people to enter at one time. Won't waste my time coming back here until something changes. read more

Workers deserve ZERO STARS... Whatever lady working there tonight 11/21 was the rudest cunt ever. Doors were open, times stated that they were open. And she refused to allow my to pick up my item. Stating that they are closed... read more

This is my first time at a pot Mart finally. I've ordered items online, but I've never been in person. This one is small. But it is very cute. Everything is very organized. It's very appeasing it to the eyes. It doesn't look over stuffed. And there's so many cute items actually. Somehow I managed to leave without getting anything. But there were a lot of little keychains or phone charms that I did want to get. But I told myself I already have some that are still in boxes. But everything is so cute and I really like how they display the pendants or different items. It's just very clean. read more

Labubu labubu lol got a jersey based on one of my favorite djs so caved and had to buy a labubu to wear it. My only annoyance with pop mart is they don't take cash and you have to "make an account" to even buy anything. Soooo many extra steps just to buy something was a turn off but eh it is what it is read more

Pop Mart - Labubu labubu - Toy Stores Near Me - San Diego, California

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Shopping in University City, San Diego, California... This is the second Pop Mart for me. My first visit was in Seattle. The stores are similar. The display in the front was the new Pin for Life series of Labubu. Of course they were sold out! I wasn't really interested in anything else. There are so many different types of blind boxes. I can't keep up! There was a Pop Mart vending machine outside, but I didn't see any Pin for Love Labubus... the Version 4, vinyl plushies. I'll travel somewhere else and keep looking... haha! Or... order online... I'm leaning towards this idea... LOL! read more

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Located across from Macys Next to Abercrombie and Fitch. This famous "toy"/ blind boxes store is home to the viral "Labubus". Forewarning before coming: if you're looking for a labubu or new drops download the "Popmart" app and look at the Store Pick up Option. This will save you time to buy, or know when the new drops come out. Most of their popular items would not be in store and purchased this way ONLY. Other than that, everything is highly organized and easy to look around to see what cute things you could get for yourself or a gift. It may be small, but it's worth it to see what any item looks like in person. My favorites: Labubu Monsters Collections Space & Baby Molly Hacipupu Series Crybaby Series read more

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Tinier than I expected but still a line to get in. Sold out of Labubus, no outfits. Lots of mini figurines like Cry Baby, Space Molly, Minions, Zootopia. Pretty much all blind boxes. First time so novel experience for me. read more

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I had really positive experience for my first time at Pop Mart. I love how bright and clean the store was when I entered. The toys on the tables and shelves were sooo organized. I was able to navigate the store for what I was looking for. Importantly, staff were super-duper friendly and helpful. There was no long line. I was able to get in and out...eazzzy peazzy. read more

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Westfield UTC Mall just browsing and waiting in line. It's a small store so be patient! Ordered for pick up via APP , and a few other items that I really did not need to start collecting but they are cute toys MIMOO WORLD, THE MONSTERS, HIROMO SHELTER FIGURINES, TWINKLE TWINKLE :) Staff Helpful and Friendly read more

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Came by on a Wednesday afternoon to try and score some Labubu's, not knowing how difficult it is to get one. I know I'm late to the game. The store was pretty busy and well organized. I saw some Labubu's on display but they were not available for purchase. I had a quick chat with a store employee and he mentioned how I can try and get my hands on these monsters. I did end up spending almost $100 on 5 or 6 items, but no Labubu's. It's quite an expensive place to indulge in the latest trend! But if you have money to throw, this is a great place to do so, especially if you have a young child. My experience was rather pleasant and I will be back to spend some more money in the future. read more

Pop Mart - Toy Stores Near Me - San Diego, California

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Walking up to the store it is such a great obvious welcoming that it is Popmart. They also do a great usage of their big figurines, welcoming you into the store, but that's about it. There wasn't a lot of staff that said hi or was welcoming or suggesting help. They were just pretty much working around the store and not welcoming or offering customer service. Although customer service was slacking, they had a huge selection of different figurines and a lot of popular items that were just launched and they did a great job at restocking the boxes. They had the latest launch that was being advertised outside the door and in store adding value to what you're getting and making Worth the trip to come check out this location. Average price there was no major discounts or anything like that but overall, if you know, PopMart, you know what to expect the store size was average which was like a medium. It wasn't too small and it wasn't too large. They did a great job. I keep it clean and ventilated . It got popular, but the traffic was very much in and out when I went in there there was no line, but I have heard that sometimes there is a line outdoors highly recommend checking out if it is one of my favorite locations to. read more

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I love Pop Mart. I am a labubu fiend. Yes it sucks to come in sometimes and not find any of the items you want but I definitely wouldn't take it out on the employees. Imagine how they feel, they have to deal with aggressive people and complaints all day, I would look tired too. Everything I have ever bought from Pop Mart has been high quality. My current hyperfixation is labubu so I will always buy labubu when I see one. read more

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PICK UP ISSUE (PER EMAIL CONFIRMATION) INACCURATE PICK UP TIME was after store is closed. I had a pickup at this location. I am not from this area but decided to pick up here because we had a graduation to attend. I have never done a pick up at any Popmart but I know that I have to wait for an email confirmation from the store which I received. The email said pick up by 11:40pm the next day. I went at 10pm and they were closed. Because of this inaccuracy of the time in my confirmation email I missed my window. My order was canceled and refunded. I could have come earlier when the store closed at 8pm. I assumed they had after hour pick up times which it stated in the email to pick up by 11:40pm. I did a little research after this incident and other stores say pick up before the store closes/check store hours for pick up. Other stores also give 48 hours, THIS STORE does not (ONLY 24 HOURs). This tells me although the store manager says it's not up to them and they can't do anything, the fact that other stores have different times and policies tells me that they absolutely can make changes but choose not too. The store manager needs to write to corporate to change this INACCURATE pick up time. If it's happened to me I am sure it's happened to many other ppl as well. The store manager I spoke to was kind and polite. He spoke very nicely to me but he continued to tell me that I needed to write to corporate about this inaccuracy of times and email. I think it will help even more if he actually made a suggestion to corporate instead of me. I bet he could even change what the email says and change the times so there aren't any misunderstandings. read more

Pop Mart - Inaccurate pick up time. - Toy Stores Near Me - San Diego, California

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This location is really small and crowded. The girl in the front controlling the line was super friendly, and checking out was easy. They don't have labubu's in-stock in-store unfortunately. But, they have a lot of other figurines, and miscellaneous collectibles. This was my first pop mart experience, and I was underwhelmed. However, the workers were friendly and we didn't have to wait long to get in. read more

Super fun and addictive store!! The most popular items will of course tend to be sold out, but overall great selection of items so you don't have to wait for a delivery. Great to take the kids to! Their prices will be what you see on the app which is nice too so you know what to expect. read more

I usually visit this Pop Mart once or twice a week. On weekends, there's a short line (about 5-10 minutes), but on weekdays, no wait at all. They carry most of the classic collections, though some styles are missing. Of course, Labubu is still only available online. read more

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I'm seeing a lot of comments about "resellers" being given a priority in line at this store. I thought of this also. Resellers are deliberately selling the unopened labubu's at 45$ We often go to this store to take the chance to purchase the Have a Seat Labubu but it is always SOLD OUT! Even on-line they are SOLD OUT. My opinion is... there is a connivance between the sales associates and the resellers! To this pop mart location, please be fair and square to your patrons! read more

While waiting for our food to be ready, Bryan and I explored Pop Mart. I had seen so many people with bags from the store so I was curious to see what it was all about. The store is a little snug, for the amount of traffic they get they could definitely do with some more space. The employees were super friendly regardless, when roaming around the store I was so excited to see such cute little pieces. I ended up purchasing a little surprise figurine only due to the aesthetic of it, it was around $17 with tax which can be a little pricey when you're buying multiples like everyone else. I was excited to open my box and get the moon figurine, it is so cute and I definitely want to collect more. Will I come back, yes they caught me hahaha. read more

Came here with a friend on a weekend and it was PACKED. This location is much smaller than the SoCo store, so I would highly suggest getting here at open or when the hype of this place has died down. The staff were nice, but it was difficult to really ask them anything because it was so crowded with customers. The selection was decent, but a lot of the displays were sold out, so it was a little misleading on what was really in stock. I did end up purchasing a blind box and the line wasn't too bad, the cost was per usual. Overall, I'm giving it 3-stars because the small layout caused it to be crowded the entire time we were inside which was very overwhelming. The figurines are always of great quality and the staff are always friendly, so the issue is really the size of this store. I would recommend waiting a couple months or going right at open to avoid a constantly crowded store. read more

Had an in-store pickup for my have a seat labubu a few weeks ago. This is a small location so they had the pickup line outside. Staff was scanning QR codes at the door and handed orders out there, probably to keep the inside of the store from getting bombarded. Very organized! Online drops for in-store pickup are random. Like, completely random times of the day. One star taken off simply because I wish this location had an Instagram page like the LA locations. I heard they used to have one and it got suspended because people mass reported it. If they were to make a new account, there's plenty of filters to keep unwanted interactions out. I think it would be a great communication tool since they must get endless phone calls daily. read more

I don't know why the reviews are so low for Pop Mart. I always like visiting here when I go to UTC. Yes, a lot of items are often sold out, but personally part of the fun is hunting for the elusive blind boxes. For me, anyway. The employees are really friendly and helpful and even gave me tips on the Labubu restock schedule online. I really love getting to look at the figures in person here and I'll often pick one or two up each time. This is a happy place for me. read more

I liked the figurines but the items were too pricy and there was always a line. Overall it was a cute store.

New store in the mall with tons of different types of dolls and accessories I am not familiar with, so I don't get the disappointment and the long lines mentioned by others. I found many of the dolls to be super cute. What I thought were caramels were in reality micro toys you have to put in a jar...go figure. I don't understand the concept so I guess that was it for me. read more

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Really fun store, lots of cute toys! It can get super crowded tho but that's not a big deal

This place will drain your wallet. You go in to see and come out $50 later. Then you get into the Labubu craze and say "I only want one" but here you are with an entire collection. The store itself is quite small. Majority of the staff is nice with the exception of the manager(s) - they're kinda rude. Nevertheless I will continue going back whenever they stock up. read more

The reviews are spot on. Wow. The customer service here is lacking. There's certainly a demand and a long line of patient people waiting, but it seems to have given the people who work here a sense of power to be dismissive and rude. Order online! read more

This Grand Opening had set the characteristic of the store which is DISASTROUS. The regional manager was a joke in handling emergency crisis. The event was unorganized, poor planned and lack of communication with WestField multi-collaborative teams to ensure guest safety and policy enforcement. The official website clearly stated "NO EXCEPTION FOR LINE". Yet, popmart allowed people to break the rules and reinforced their behavior by acknowledging their line creation before the 7 am timeline and ignoring those people that followed the protocol. Even when people raised concerns about the policy and the rule breaking behavior, popmart management team did nothing except "reassuring that they are doing their best" and stayed mostly inside the store. The regional manager was there just to hide and create issues. Popmart needs to reevaluate the individuals that set up the event and run their regions. read more

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Great Pop Mart location! Items are arranged in a cute and organized way which always makes it fun to shop. Employees are friendly and patient given that the store can get quite crowded. I've not tried their pick up system, but my in store purchases have been great. Happy to have a local Pop Mart! read more

terrible experience. they lost my package and when they finally figured it out they only offered to resend the items within 2-3 business days then shipping time which would lead to a delivery to late for Christmas. Denied next day delivery to resolve the issue. due payment 10 days ago. Now waiting for refund. Would never recommend. Buyer beware read more

Loved how this store had a wide arrange of items. Of course there weren't any labubu's but everything else was well stocked. My kids went a little crazy, wanting everything in the store. lol read more

I got inappropriately touched by an employee here three times in one occasion while waiting in line to purchase product. I do not recall HER name but she was on the laptop and appeared to do some sort of inventory count. I will go back and get her name and report her to authorities. I was sexually harassed. read more

There is a good service ,unfortunately the availability of the toy we was looking for is limited!

From all the Pop Mart stores I've been to for new releases and this store is the worst. Majority of the workers are superficial and liars. Recently went to this Pop Mart store early for the Halloween release and according to their instagram post, they had 59 plushies. We counted each person in line and knew we would be the 54th person to buy. Ironically they sold out while we were next in line. There were six workers and magically there were only 53 available plushies? The math ain't mathing here bud. When a couple of us tried to question the workers, one short Asian guy said they're sold out and not sure if there was any available while smirking. Another short Filipino girl behind the register said she couldn't answer our question about the math not mathing and looked at her manager for help. We asked her if there were 59 plushies and only 53 bought, how are there six missing? She started stuttering and said she wasn't sure how to answer us. No one cut in line during the whole time of us waiting for the store to open to getting to the front of the line. If you're going to save some for the workers, at least don't include their items in the Instagram posts. It's giving scammer vibes. The manager was rude too. Never moved when people tried to pass through. Definitely worth driving up to the Costa Mesa location instead of this location. read more

Pop Mart - Toy Stores Near Me - San Diego, California

Makes it hard to buy labubu in store or pick up from buying online. The whole brand needs to work on being available for everyone

Its as small as a boutique so keep in mind that you will have to make a line to get in. They do have a lot cute figures and collectables. Dimo reminds of Precious Moments and of course we cant forget Labubus. When I went there they didnt had any in stock but I still walked out with a Skullpanda thank goodness i got the one I wanted. Its all about blind boxes and prices do vary on average $16 up to $42 if you are doing special edition pendants. The store is clean and well maintained despite the traffic that it can get and staff are friendly. read more

I would put ZERO if there would be an option, I ordered 2 labubu, one has crooked face and the other one has hole under the arm pit, there is no way to contact them, they never chat and no response when send email, I am trying to dsipute charge through my bank, rediculous read more

Pop Mart - Toy Stores Near Me - San Diego, California

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Uhhh wrong hours online lol we rushed thinking they were still open (says Fridays til 9pm) and came @8pm and they wouldn't let us in so I guess they close @8, not 9. Super frustrating when their posted hours of operation are inaccurate online when you want one of their new items ): read more

They customer service and attitude can improve. They look so unhappy being there. I get it sometimes it hard because a lot of items are on high demand. But this location I hate shopping at. They don't want to help you it feels like you're bugging them. Not only that. They never have anything. I went to LA recently and they had so much stuff I grabbed everything because this location doesn't have anything. Just have a better attitude when working. You don't have to be all giddy but just be better! read more

I was excited to get some blind boxes for the first time since I've seen them all over social media, however the employees were less than helpful, and the overweight, Asian dude with the glasses standing at the front of the store had an attitude and embarrassed me. Better employees would make this place more worth it tbh. Cute blind boxes, though. read more