I've always liked pop and still like their cookies. But unfortunately, in the most stressful day of the year, their service was subpar. I came to pick up cookies and a drink notified them that I had two orders they gave me two boxes. I assumed that this was the two dozen cookies. I went home after fighting through all the Christmas traffic to find out that it was only one dozen. I called the store and notified them of the mistake. Upon my arrival to pick up the cookies they wanted proof and asked for the receipts. They didn't ask for that the first time I told them about my two orders. They didn't ask for that when I called them over the phone. And then on top of all of that after showing my receipts, the worker said OK good it went through. There's gotta be a better way to make sure that there's tact used and customer service is the priority especially during the Christmas season. I just feel that there could've been a better way. First giving me the correct order. They also could've easily have confirmed that it was paid for prior to me coming after my phone call. I understand everybody's busy but a little bit of tact and common sense could've gone a long way. I don't like accepting freebies, but maybe some popcorn for my kid who I had to keep driving around because you guys goofed up my order could've gone a long way. I'm sure I'll still get some fudge cookies in the future but today could have been a little more cheerful and less stressful. read more