called main pop a lock # first technician called while another tech was calling, first tech told me to call back second tech he didn't answer phone, called 1st tech back he didn't answer. I proceded to text both.... second tech called back and told me to call main number back and put in another service call. No thank you too much confusion and rude technicians so waiting on competitor now, I do not recommend using them!!! read more

if i could leave a negative star i would yall took longer than 30 minutes to get there and charged us almost $300 for a 30 second job and wouldn't give any discount for a jacks firefighter who uses your services alot to help save children from locked vehicles but after today i don't think yall will be helping anymore children or firefighters read more

Once they get back the job is completed in no time. Especially for a flat tire change, it was quick in efficient. The timing to arrive was kind of an excessive wait but I do attribute that to morning traffic. Overall the tech Samuel was nice and professional and ensured I was all set and good to go. read more

They refused to help me. They cut me a new key for my car and now one of the relays that the tect. uses to program the chip in my car now clicks. I won't go back. $260.00 for a key. Bad service. read more

I needed a key reprogrammed for my car, I called around multiple places who all said they needed to order parts. I went with pop a lock because they said they could do it the next day. The appointment rolls around the next day and I received a call 15 minutes after they were scheduled to arrive that they don't have the parts. I wasted 24 hours waiting for them, when they never had the parts. I could have been using that time to get the parts ordered. So now I'm more days with out a car. They need to take the 5 minutes to look at the job being scheduled and if they can actually perform the work prior to booking the appointment, and when I complained to the supervisor, she said they don't do that. So be aware. read more

Pop a lock was called through my insurance company to come give me a jump. They gave me a 10 minute notice so I went and stood by my car. After waiting for about 25 mins I called to see what was going on. They preceded to tell me the service person was there. We went back and forth that he wasn't. So I wasn't helped and the driver didn't call to communicate with me as to where he was. He just lied and said he was there at my location. The customer service rep. Didn't help either she basically went back and forth like I was lying.A complete waste speaking with her. I wouldn't recommend this company especially if you are having an emergency!!! Bad Customer Service and not trustworthy ‼ read more

Terrible company. Scheduled an appointment for them to unlock my car. They then called 30 minutes before the appointment time and said they had a meeting for the next two hours. Leaving my family and small child out in the cold with no way to stay warm because they had a meeting they "forgot about". Don't use this company a training meeting is more important than a family with a small child left out in the cold. read more

I locked myself out of the house last night. I have called Papa lock before and they have provided excellent service, but the service was so horrible that I made them go away first of all he did not work on the door and then he wanted to write a receipt and bill me and for me to sign it. I told him that I would not do it. The second problem is is that he did not speak any English. The only way that he could communicate with me was dictating English in on his cell phone. The other thing that pop a lock did which really infuriated me is that they told me it would cost $79 but they didn't mention the $37 service fee I've use pop a lock for many years when I started using them it was only $50 for the service now it's 113 because of the service fee. They did not tell me about the service fee on the phone very deceitful marketing and I will never use them again. read more

What kind of company schedules and appointment then cancels 30 mins prior because there is a training meeting? why did you schedule in the first place. left my friend and her child out in the cold until someone else way more reliable could be contacted. read more

They told me it would be a "special" $79.95. Ok, I was locked out of my house so I had no choice. They said they'd be there in 20 minutes but it was 28. And the **** technician gave me the bill and added a $49.95 SERVICE FEE! told me if I couldnt pay it all he would have to lock it back up and leave! What a jerk! What a shady company! I ended up giving him $120 and cussing him out! I promised him a bad review! Thieves! Liars! Idiots! read more

I am a night nurse and I realized when I was about to leave my patients home I had locked my keys in the car.. I was so happy to see pop a lock sign. Joseph the technician was so kind and professional. I felt very embarrassed but Joseph displayed great customer service. Well done read more

I had Pop-A-Lock come out to jumpstart my car through my insurance roadside assistance. The rep was extremely helpful and even made sure I got to where I needed to go without stalling. I was worried he wouldn't be able to get to the battery with the cars around me. Since he had a handheld charging device it was super easy! Thank you! read more

Horrible tech. Late and struggled to unlock my door. Had to call another company to come out. Thankfully the other company was out within the hour. read more

My car wouldn't start this morning so I called On Star, they sent POP a lock out and it was less than 30 minutes and their technician was out to my site. He was very speed and friendly. He gave me a recommendation on where to take my car and all I needed was a new battery. read more

We woke up the other day and had a flat on our truck. Lovely. For whatever reason, we don't have a jack for the truck and the one from our car won't work with the truck. I'm going to have to ask my husband why in the world we don't have a jack and we're going to have to remedy that. Anyway.... so I got on the phone with our roadside assistance company to have someone come out and put the spare on so we could go get a new one. It was Pop-A-Lock they sent our way. I immediately got a text after hanging up with our roadside assistance company giving me Pop-A-Locks information and also informing me that they would arrive within 40 minutes. Within 5 minutes, we got a phone call from the guy who was coming to let us know he may be a little longer than 40 minutes because he was finishing up somewhere else, but that he would be to us asap. It took him 50 minutes to get to us. Not that bad... only 10 minutes off from the estimated time and I'm not removing a star because he had the courtesy to call us promptly to let us know he may be slightly late. He was very courteous and had our tire changed within about 10 minutes. I wouldn't hesitate to use this company again in the future. I'll even go as far as to make a request for our roadside assistance to send Pop-A-Lock back out to us again if we find ourselves in need. read more

Fast friendly service from Donald! He has come to my rescue a few times unfortunately but he was very fast knowledgeable and great service!

I locked my keys in my house. Randolph at Pop a lock Jacksonville gave excellent service. I was in my house in a reasonable amount of time.

My tire light had been on for over a week, and of course I ignored it! Last night I got out of my car and I could hear the air coming out of my tire. I checked the PSI and it was at 10 (supposed to be 34). I was upset Bc I didn't know how I would get to work the next morning! I looked at all of my options and remembered my car had a warranty that included roadside assistance!! I called them and they sent PAL! He got to me in about 30 minutes and put my spare on in about 5! He was very friendly and tried to make and keep conversation as he worked. I was so pleased with how fast he got to me, considering it was 830 pm, and how fast and efficient he worked. excellent service and quality!! If I ever need anything again PAL would be the first people I would call! :) read more

We closed on our new house in Jacksonville today and thought we had thought of everything, but realized we had not set up a locksmith to rekey the locks. I asked my realtor for a recommendation and she said Pop-A-Lock. I called them at 2:00 this afternoon and they said they could be at our house at 4:45 today. WOW! Matt texted me with his location and called me to say his last job had run over a little, but he was in route. He was professional, quick, and thorough. I will say that this experience left me extremely pleased and a Pop-A-Lock fan for sure! Thank you Matt for your great service and professionalism! read more

This review is for Lock Busters, Inc. dba Pop-A-Lock of Jacksonville 221 N. Hogan Street # 372 Jacksonville, FL 32202 337-873-7360 My technician was Russ and I could not be more pleased. They were on time for a scheduled appointment and called before he came to verify. It went like clockwork. 5 stars all the way. read more

I locked myself out of my room door in my house. It took no more than 2 minutes for him to finish. Great service 10/10 would recommend. The worker gave me tips on how to change the door lock and get a spare key as well. read more

Thank God for this company!! We came to visit family and we're leaving to the airport and our key got locked in the car. We told them we had to be at the airport by 530 and it was 215. They came within 10 minutes and opened it up for us! Great service!! Thank you again! read more

Great service and timely. Locksmith was knowledgeable and friendly. Would definitely use again.

Great service provided by Joe to unlock the keys inside my truck on a military base! Timely response within 30 minutes of making the call. Friendly and efficient with no damage whatsoever to the vehicle or locking mechanism. Thank you for turning my day around! read more

I just have to give a big giant loving thank you to pop a lock, they were a life saver to me! I accidentally got out of my vehicle with the keys in the ignition and the car on with my two year old daughter asleep inside and shut the door and my doors locked automatically. I panicked and ran around asking for help. Someone told me to call pop a lock and I did. Turns out they were only 10 mins away and they don't charge when a child is locked inside. !!! I am so grateful!! read more

I locked my keys to my house in my garage. I called Pop-A-Lock and Anthony was at my house within 15 minutes. He was very polite and thorough, which is reassuring being he was about to open my garage. He had the garage door open in minutes and made sure I found my keys before he left. I have called Pop-A-Lock for locking my keys in my car in the past and have always been impressed with their timely, professional, personable service. read more

If you ever find yourself in need of roadside assistance this is a great location to call...The staff is very friendly... The guy who came out was super nice and got the tire changed fast.. I must say its pretty embarrassing to not have the proper equipment in your vehicle to change a tire...but that's okay-- there's always Pop-A-Lock!! read more

Locked my keys in my truck and the tech was there in the ETA posted, if not earlier. Told him I tried unlocking the door with a coat hanger, but the weather stripping was reinforced by a plastic strip. He opened my door in less than 5 minutes! read more

In a genius move, I locked both my and my husband's keys in a small locker at our gym before setting the combination. It was Sunday afternoon past staffed hours and no one would be at the club until 6 a.m. Monday, and our gym doesn't provide any kind of an after-hours contact (thanks, Bailey's :/). The first locksmith I called wanted $300. Called Pop-A-Lock and their technician was there in 15 minutes max. He was kind, professional and had our keys out in less than 10 minutes - and my stupid mistake only ended up costing us $65. I will definitely call Pop-A-Lock first next time and highly recommend them to family and friends. read more

We called Pop-a-lock for a customer on Monday, September 2. We were quoted 30 minutes, and $59.75. I told them exactly what type of car the customer had, and where it was located. An HOUR AN A HALF later, I noticed the customer was still in the parking lot. I walked over and asked if they had not shown up yet. He said that he had called them about 15 minutes ago, was told that they had come out there but left because they couldn't find his car, and that they would be there in 10 minutes. I called and was told they were still within 3 minutes of their ETA... When the locksmith finally showed up (15 minutes AFTER my last phone call), he charged me $66.95. Basically, don't use Pop-A-Lock if you are in a hurry, and don't believe the quote you are given. We won't be calling them anymore. read more

i called pop a lock for my business. they quoted me 45 minutes to arrive. They arrived quickly and knocked out the lock in a few minutes. The problem was with the service. My company is a large corporation, and we use pop a lock hundreds of times a week for our fleet vehicles (nationwide, not locally). This was an interior door, not a car, and they hassled me because i could not give them information about the vehicle. They were not polite on the phone, going so far as to be rude at some points. If it were up to me, i would not call pop a lock again. read more

I needed a replacement truck key cut and programmed so I called 3 locksmiths and Pop A Lock. Pop A Lock had their tech guy contact me who texted me. "Matt" gave me a quote, that to "cut and program" my key would be $139. When I asked if he could provide the key he said the cost would be $163. I decided to look around. I called 3 other locksmiths who all quoted me $164, $165 and $175, all of which knew the make, model of my vehicle and that my key fob had 3 buttons on it. I decided to choose Pop A Lock because they could come to my residence. When i contacted the guy again, I asked to reconfirm the price he had gave me and texted him a picture of our text conversation. He adds to the quote by saying: (if they provide the key) it would be $163 "or $263 for the one with the buttons". Wow, all of a sudden, they need an extra $100 to provide, cut and program the key. This is a dishonest quote and an attempt to get more money at the last minute. I called one of the locksmith's that had previously quoted me and I'm having my key made tomorrow for $175.00. BEWARE of dealing with Pop A Lock!! read more

If I could give the Jacksonville Fl location a review that was less then one star I would! I a very disappointed with this locations service, I was quoted a price then after the customer service rep got upset they raised the price. I was also hung up on after they got frustrated! I will not be giving them my service and I am very upset with the way I was treated! I have given this company business in the past in another city but the Jacksonville one really ruined the experience and in the future I will not be giving them any business nor will anyone I associate with. read more

I would like to tell you about the great customer service I received today. Anthony was awesome. He called to tell me it would be about 30 minutes it was only 10 minutes. He told me everything I need before I came out my house. He always said please and thank you. Anthony went as far as to show me the screw in the tire. Thank you Anthony for a great experience Tom Ansley read more

The customer service was awesome. Mike came out is 20 min and went right to work to getting me everything I needed. He gave me a going price before working and the pricing was more than reasonable for the services I received. The lady on the phone spoke clearly and calmly with me and made sure everything was correct when it came to my name and address. Thank you pop a lock for your stress free service. read more

This morning at 5:30am I went to my car to head to the gym and noticed I had a very flat tire. After contacting Geico, i was assured that a technician would be out in an hour to change my tire. 20 minutes later, I received a call from the technician stating that he was 5 minutes away. As a flat tire is not a huge deal, it is a huge inconvenience and can throw off a person's regular morning routine. Not only did the technician get to my location quickly, he put my spare tire on within a few minutes. Furthermore, he was very polite and professional which (in my opinion) is very difficult so early in the morning...when it's still dark outside. Thank you for "saving me" this morning. read more

I had to call pop a lock because my grand kids accidentally locked us out of the house, the lock service was quick and efficient, however he was rude and clearly on something. While he was there, he stole our cat. I will never use pop a lock again. read more

I was locked out by my two year old today and pop-a-lock saved the day! The woman I spoke with to request the service was extremely helpful and calm, which helped in my frantic state! She let me know as there was a child in the house it would be faster than normal service and free of charge (I would have paid any amount to get the door open and make sure my child was safe). The driver, Anthony, called me promptly and let me know that he was on his way and aware that a child was in the home so he would do everything in his power to get here within 20 minutes (he was here in under 15)! He also inquired about my sons well-being, which again helped this frantic mother! Thank you to the pop-a-lock team for saving me from a coronary! read more

I was referred to pop a lock through usaa for roadside assistance. The gentleman called me to verify I did in fact have a spare tire and he didn't need to bring one and he got to me (on the fourth floor of a parking garage) in 15 minutes, usaa anticipated 30 minutes. He knew exactly what he was doing, was incredibly professional and was very respectful of my car and put everything back exactly the way he found it. From my call to usaa to leaving the garage took 30 minutes. I couldn't have asked for better service, thanks Anthony!! read more

Mike came this morning to change my tire and was very professional and extremely kind! He had a great attitude and truly made a positive difference in my frustrating morning! Thank you so much Mike! read more