Fixed slack in chain due to rubber washer deterioration. Did maintenance on both doors. Programmed outdoor and car remotes. Lucky to have Najee as our tech. Called yesterday afternoon and spoke w scheduler who had uplifting/joyous tone. Got us on schedule this morning. Prompt. Fair price. read more

Opener was not working. Called the evening before and A1A was here the next morning. The capacitor was fried and A1A replaced and got it running. Thank for the prompt and accurate service. read more

I requested service from A1A because the door only opened 4 inches. The Technician came the following morning, he pointed out the cable was shreaded. He then climbed a ladder to look and very quickly told me my motor was shot and i needed a whole new system. I made an appointment to get a new system. Then my friend urged me to postpone my appointment and have another company take a look. He told me why would your door go up and down 4 inches if it was the moter. I have a feeling it is just your cable. That made sense to me. I did have another company come out and sure enough, the A1A Technician lied to me. My motor is fine and the 2nd company replaced the cable and the door works like a charm. Beware of A1A garage doors. They are thieves. Especially. For women who live alone. Shame on them. Angel Dadabo read more

Heads up folks. A few weeks back our garage door opener failed. (Belted drive belt failed) I had A1A respond. Tech advised my belt drive was overtaxed and recommended I replace it with a chain drive.. Hmm maybe that's what's needed. $99 labor, $54.95 service call, chain drive part $317.00. Near $500. Like most honest folks, I have no problem paying for honest work etc. Ok Labor $99 for 1/2 hour, ok I guess. The service call, I called them and wasn't advised of the "Service Call" The chain drive part at retail is $105. I inquired A1A about this charge. Their answer, they buy all there parts, system at retail, then mark them up as they did to me? They said they have no wholesale suppliers only retail? Wonder why? Flat out thievery. You can check prices at Genie company to see retail, even local big box stores in my case would have been cheaper and most importantly Honest in prices of parts. read more

When I called yesterday to have a repairman come out they said he would be here by 2:00, showed up at 3:00. When the repairman showed up he said he would go to warehouse in the morning to pick up the torque kit and be here at 8:00. Had to call at 9:00 to see where he was said there was a Miscommunication between office staff and repairman but would be here by 10:00. However before he left yesterday I asked him what the total cost would be. He said $ 650.00 for torque kit/labor plus 90.00 service call. Today when work was complete he quoted me a new balance of $789.95. Then called the office to tell them I didn't agree to an additional $49.95. She said I must pay the additional 49.95 for the service call. I will never do business with this company or refer them due to this add on charge I was never told about. What makes me furious is I clearly asked what my total bill would be and it was quoted as $740.00 not $789.95!!!!! read more

I have a home I built in 1997. The original springs went bad a few years ago after 20+ years and I called A1A. They installed new springs and I asked why they were smaller than original and was told they put correct size not to worry. Well after a year, the door was hard to push up and seemed like springs were not working. I called them back and was shocked I had ti pay over $200 for them to work 5 minutes to adjust what they installed. Here we are now and door is doing same thing again and ruined the belt on my opener. I called them and yes, it will be another $200 to adjust crappy product they sold me and installed. I am going to find a new company and will not recommend them anymore. I do not expect something for nothing, but they should stand behind their products and you should not have to adjust garage door springs every 2 years. read more

Had another company come out to fix what A1A had done .As I suspected I was shown all the problems of why the door was not working.Please read reviews, and check Better Business Bureau before hiring A1A. read more

My third time using A1A (first was in 2013). Next day appointment, follow-up email, called before coming to the house. Technicians were friendly and professional. They were able to diagnose the problem and replace my old opener in a short amount of time. They even set up the HomeLink in my truck. read more

Garage Door Motor stopped moving the rail chain - called the A1A staff - said someone could arrive same day. [11-3-2023] The technician inspected the old Garage Door Opener assessing the damaged circuit board needed replacement - would cost more than 50% of the cost for a new motor - technician presented the facts - no pressure to purchase new motor - Who wants an expense repair of an old motor. Replacement motor was install to include rail system, wall panel, remote and RF Beam transmitter/receiver. All quality work. read more

Used based on referral from a friend. I previously had the door "fixed" by another company but they could not do what was needed. The tech came out to look, confirmed what I thought and called in for confirmation. My door frame had wood rot, became unstable and made the entire door out of alignment. An appointment was scheduled for the next day. The estimated expense was less than I expected. Another tech arrived promptly on time, had the frame replaced and the door reinstalled quickly. He said to call if there were any issues and was on his way. My experience was great I recommend and will use again. read more

Last week, my garage door stopped working and would make a terrible squeaky sound. My husband started to search google for a garage repair facility and set up an appointment for the next day with A1A Overhead Door Company. They came by and immediately fixed my garage door at a reasonable price and we had it fixed in less than 24 hours that it broke! Now, it doesn't make a terrible sound anymore. There was an issue with the springs and thankfully the garage repair man from A1A had a spare in his truck. It took him a total of 2-3 hours to completely repair it. My husband and I were very pleased with their services and beyond happy. We will be calling A1A for all our garage door needs. read more

I don't respond well to threats. After seeing a "coupon" for this company in a local money saver magazine, I decided to call to schedule a "free" estimate to repair my squeaky garage door. Upon arrival of the tech, I was told the job would run about $150 for what would essentially be, a garage door tune-up. I was then told, that the "service fee" would be an additional $50 on top of the repair, whether the repair was performed or not. I presented the coupon which was, of course, not applicable since it only applied to jobs over $160. I inquired again regarding the service fee - as with so many other companies, it is understandable to charge a service fee if a tech has taken the time to come out and diagnose a problem without the patron actually agreeing on repair at the time of the call. It is however, not understandable that a service fee would still be applied and not waived after a tech was already physically at the location of repair and that said repair was agreed upon to be completed on site. After calling the office staff to inquire about the service fee being waived since we were indeed agreeable to the repairs, I was told that it would not be waived and if service was performed or not performed the service fee will remain. And here's where it gets even better. After merely inquiring about the waiving of the fee, I was then threatened that this company would in fact place a lien on my property if the bill was not paid. Excuse me? Who ever said the bill would not be paid? Again, I do not respond well to threats. And to me, this was a threat. How dare this company speak to patrons this way. It is absolutely disgusting. Furthermore, while the tech was whistling while he worked, I called Precision Garage Door of Jax to merely request a quote for garage door tune up. I was immediately informed they too had a service fee of $50 and that the fee for tune up is $98 - which was their repair limits to waive said fee. So in total, this same job would have cost me a total of $98 - and before you say it or even THINK it - yes, they were also able to schedule same day service. The moral of this review is Live and Learn. Do your due diligence and get quotes prior to scheduling promised free estimates. A1A Overhead Door company is grossly overcharging their clients and would-be clients and practicing extortion. read more

The screen on one of our garage controllers had gone blank. It was replaced right there on the spot. No other issues, just a good tune-up to our doors. The technician was prompt and completed the job with courtesy and efficiency. read more

This company is owned by very good people. I needed service on my garage doors. They sent a tech the same day I called. Great service. Pricing is outstanding. I would never use anyone else. I trust them. read more

The spring had snapped to the garage door, it would not open/close correctly, and we chose to replace both springs since the pricing made more sense and we know, when one goes out the other is soon to follow! Everything about your company is excellent! Your friendly approach, building trust, giving options so we could weigh the best decisions for repair, and again how quick your team responded to our call. You have a trustworthy staff, quality work was outstanding and fast, convenient service! read more

CONSUMER ALERT: if you could give negative stars I would have. Beware this company is absolutely horrible! I called on a Saturday afternoon and was told I would get a call from their driver and no call. Called this morning same person answered and told them I never got a call. Confirmed with them that my contact information was correct. I finally received a call from this "Jimmy" who sounded like I interrupted his morning. I explained my situation and said that he could have someone come out Monday morning. Google site says they're open Sunday from 7AM-8PM and Yelp says they're closed. He was short and rude on the phone, if I was the owner of this company I would immediately fire the brainless wonder who called me back. read more

On 2/25/20 A1A came out to replace 2 wall buttons. They were replaced with Genie units. Each unit was $120 this is not including labor and service call. After googling the cost of the units and found them online for $27 each on the Genie site, I called the company and inquired why the huge markup. I understand they are a business and need to have inventory available, storage costs, etc. but almost a 450% markup! I asked the owner to call me to discuss the charge. As of 2/28 I have not received a call. I have used this company on 2 previous occasions and found them reasonable. After this experience I will never use them again and am advising anyone who needs garage repair work done to go somewhere else. read more

they placed lien on property for service that was never provided. they placed lien for 184. they are are scam, please stay away from this company. read more

Rude and bad customer service. They will over charge you and rip you off In A heart beat . Stay away

Worst company ever! I scheduled them to fix my door. They said they would be there between 4-6pm. They never said I personally had to be there. My daughter was home and showed them the door that needed to be fixed. They refused to fix it without me there. I was on a conference call which ended at 4:17, then I called them immediately. Their tech stated I have wasted his time and left without fixing the door. I called the office to report the employee and they also stated I wasted their time - so much for that! They sent me a bill for $140 ($50 service call, $90 missed appointment fee) and threatened to put a lien on my home (even though they never even looked at my garage door). They are hostile people top to bottom. There are 50+ garage door repair companies - don't use these guys. I hired a different one and they were out the next day and did an excellent job, A1A doesn't know how to treat customers. read more

Called at lunch for an issue and before dinner was fixed. Great price but even better customer service. The technician Duke went above and beyond to make sure he answered my questions and ensure that I was happy with the service. I use a lot of contractors for multiple investment properties but will only use A1A for future jobs. The service they provided, price and just a overwhelming dedication to ensure the customer is taken care of was outstanding. Thank you read more

been using A1A for years. Never again. Been having trouble with our opener. Called a few days ago to ask to speak to a tech to give me an idea what it might be. Would only schedule a visit for $45, would not have a tech call me. Called manufacturer customer service. Rep was fantastic, helped with trouble shooting the issue. Probable cause; worn "Limit Switch Assembly". checked price online with a parts distributor: $16.95 on sale for $9.93. Called A1A for a service call, same $45 service call cost. rep looked up their price for part- wait for this-$149.00. Seriously ! that is outrageous !!. I expected their part price to be $25-30, allowing for overhead and margin. Moving on-last time that I will call these crooks. read more

Garage door spring broke about 1030 am on a Saturday. Called one company but they never responded. Tried A1A and an actual person answered. They dispatched someone within the hour and by 1 pm it was done. Very well mannered young man showed up and did an excellent job. Sorry but I forgot his name. Fair service and labor charges. I expected to have to wait until Monday but they came out almost immediately. Definitely use them in the future. read more

They answer the phone and show up, but charges are on the high end and they thought they were doing me a favor by only charging me $135 for labor to replace two faulty springs they just installed a year ago. This may be par for the industry but I was surprised they'd add a service fee and labor charge on work to repair a repair they recently made. read more

OWNER IS RUDE IF YOU DO NOT WANT TO READ EXPLANATION. I Have used this company several times but not again after today. In July 2022 purchased Liftmaster (my request they do not have on trucks) after chain broke on old one. At time they came out 7/22 said gear was stripped needed new system. 2 weeks ago noticed chain "sagging" slightly -- tech yesterday said motherboard bad in head and bolt on "arm" connected to garage door was loose/too small from original install by them. Ordered head. New technician came out to install. I asked if I get new one year warranty on head. Told no. Also had to pay $95 labor fee. Asked owner to call me. He did. Only gives his first name as "Jimmy". Energy is horrible. Fast speech. Gives analogy of me buying a car with 36,000 mile warranty & part being fixed at 20,000 miles you don't get new warranty. I said that's a bad analogy price wise. He is more argumentative. I said all I'm asking for is a reset of 1 year warranty on the head. He says no. (The only 2 things left 2 break from the work on 7/22 are chain and one piece metal bar (unsure how it would break). I didn't even bother discussing why I'm being charged labor on a part under warranty. I told him he was rude and he became more agitated. Told him he wouldn't get my business after this. Again. This is owner of the company "Jimmy" who is so unprofessional he didn't give his last name! read more

We needed a new door installed as the previous door had a large dent in it. I choose A1A at the recommendation of my mother-in-law, who'd found them to be trustworthy and honest in making recommendations (did not try to up sell her). The staff at A1A are extremely professional and responsive. I had a lot of questions in advance of choosing my door, and all questions were answered timely and thoroughly. Once I picked my door, the owner even sent me a picture of his own door as I'd selected exactly what he has. The staff arrived on time for all appointments and set clear expectations regarding how long they would be at the house. I would definitely use them again in the future. read more

Charged me $49.95 to tell me that they couldn't fix the door, but was happy to replace it for an outlandish price. Waste of my time and money. I gave them two stars because no one reads one star reviews. read more

When we moved into our house, I had a good feeling our garage was eventually going to need to have some work done on it. I could just hear it. Sure enough. I was right. One day the steel bar in the center gave out. We were stuck. Thank goodness I work from home and didn't have anywhere to be. Got a recommendation from my dad about A1A Overhead. Company name sounded familiar; I think they possibly also serviced the condo where I used to live. They made an appointment for the next day and were on time. The technician did his assessment and provided me an estimate of what we needed done. Considering we live at the beach, it was no surprise our springs needed replacing. I'd have to dig out the bill to remember what our final estimate was, but I do remember being satisfied with the cost of what he was going to work on for us. Some of the supports across the door were bent and had to be straightened along with replacing the springs. Oh and that steel bar? Apparently he's NEVER seen one broken and was so impressed that ours did break and that something else hadn't given out sooner that he replaced that part for free. Just wish I would have thought to have him figure out why the light doesn't stay on when we open the garage door. Maybe next time. read more

If I could give zero stars I would. Quoted me for a repair that I had completed today by another company at a third of the price! I don't appreciate people trying to rip me off. They charge for estimates too. Think about it, you could overquote on estimates all day long and just collect the fee. Not suggesting that they do this but it got me thinking. read more

Prompt service. Quickly determined what needed to be done and the garage door was repaired and working in no time at all. Service person was polite and careful around personal property (cars) in the garage. The woman who answered the phone and took our request was also very polite and helpful. read more

GREAT SERVICE!! House has been rented out for 5 years, track and motor were fine but wooden door was rotten. Just needed it replaced as quickly and cheaply as possibly and y'all made it happen! Called, was given a quote quickly and easily, and scheduled service for 2 days out - all in about 3 minutes. The tech arrived 10 minutes into the 2 hour window, was very polite and respectful, immediately got to work and was finished within an hour. He showed us the work inside and out and answered our questions. Product is exactly as expected, amazing customer service, quick and easy. Couldn't have asked for anything more! read more

I had two springs replaced on my garage. The service call and serviceman were fine. The repair was done in 15 minutes. On Amazon, a set of springs is under $100. I had a coupon for buy one get second one at half price. Sounds good right? Wrong. Final bill over $400. There was a service call tacked on. If you are going to mark up your materials, why add a service fee. This company is a ripoff. read more

First, after 4 changes in the day of appt. time, a newly trained tech came who misdiagnosed what the problem was. Instead of taking into consideration the garage door motor was 20+ years old as I'd stated, he felt it was a garage door remote control issue. Relying on his assessment, purchased 3 remotes, 59.00 each (total of $173.34)for which I was charged 90.00 to program them and a 49.00 service call. The total bill came to $313.29. Continued to have issues with weak signal from motor, called company, discussed continuing issues and inquired about what motors they sold. After research, determined none they discussed met my needs. With the previous changes in appt. times and finding none of the newly purchased remotes would work with a new garage door motor, had concerns about hiring again. Called office to discuss, they said I needed to speak with owner. Left messages, not returned. Finally reached owner by calling before 8:30am almost a month later. The owner was rude, shouting and non-receptive to problems caused by his tech's misdiagnosis. Offered no solution and hung up on me. The comparison between the company who accurately diagnosed the issue (Precision) was striking. They also did not charge the 4% credit card fee that A1A charges. The new tech didn't know how to program my vehicle remote. I showed him how it was done. In summary, am left with 3 obsolete garage door openers and fees to program them. Total of 313.00 wasted, and surprise that a company would take such advantage of an elderly customer and a business owner who is rude, shouts, bullying and whom one can't carry on a conversation with about issues encountered. No customer respect. Buyer beware. If they make a misdiagnosis and you purchase remotes, they will not work with new garage door openers motors if one is later required. They wouldn't allow return of obsolete garage door openers which is all I was trying to do because of misdiagnosis of garage door opening issues. read more

Indoor and outdoor pads stopped working. Friendly and efficient. Pleasant, professional, timely and effective. read more

A1A Overhead Door - Garage Door Services Near Me - Neptune Beach, Florida

My husband broke the garage door in the house we just bought. Apparently the sensor the stop the door when it encounters resistance was not working. I called A1A and they were out in a couple of hours. Helped us close and lock the door (we were going out of town the next morning) and then gave us a really reasonable estimate to replace the door. We scheduled a day for the following week after we returned and they showed up on time, did the job quickly and professionally and we are super happy. read more

From the moment I called to the completion of the work,I could have not been more impressed. Ryan did an excellent job. On time and very helpful. I had a name brand opener that needed to be repaired so I called the name brand company and was treated very rudely and they assumed that they would be getting the job. They assumed wrong. I do not give my hard earned dollars for poor customer service. I then called A1A and received excellent service and care. I highly recommend. read more

My old opener stopped working. Bought a replacement and had A1A do the installation. Great communication. Service Tech was friendly, knowledgeable and professional. He answered all of our questions and took great care in making sure everything was set up correctly and working properly. read more

Cable came off my pulley after closing on something that was in the way. Called for help and they came out within an hour. Tech, Ryan, was friendly and worked quickly to get the job done. It was a pricey repair for something that I could've prevented, but I had a good experience working with them. read more

Same day service, repair done efficiently when arrived, on time. Duke was very knowledgeable and VERY STRONG! He lifted our garage door by himself, like it was nothing. It took all that my husband and I had, together, to lift it to get our car out with the broken spring. He was very quick and efficient to fix it. He was also very pleasant to work with. read more

After dealing with multiple garage door repair companies in the past I've been really impressed by the staff at A1A. They are clear and patient on the phone and prompt on arrival. Unlike some other repair companies, they don't use 'bait and switch' pricing to try and lure you in. Just good honest folks that are a pleasure to do business with. read more