Very impressed with the communication and professionalism of this crew. I knew nothing about the…read moreancient hot tub I needed help with, and they had to do a lot of research on my behalf and even directed me to buy a replacement part from a less expensive 3rd party. Will definitely be calling them again. Highly recommended.

Thankful for a quick response to a hot tub call. Diagnosis was quick, however, estimate including…read moreparts seemed excessive. After technician had left and put the hot tub back together it was noticed that panels had been carelessly put back leaving gaps. I did send a pic of the issue, for which they were willing to come after finishing the job they were currently working on. By that time I had already cleaned up the problem. The only real request would be to take pride in the work you do.

I didn't partake in the facilities sports services, however we were passing thru town. Not knowing…read morethe area this was the closest building as I desperately needed to use a restroom. I'm in a transport chair and need my husband's assistance getting around. We were also traveling with two small dogs (one with neurological issues). I simply cannot give enough praise to one of the employees named ASTRA! She was incredibly kind. She allowed us to use the restroom and bring the dogs in out of the heat. Unfortunately our dog with neurological issues had a seizure. She was responsive and sat with our dogs while my husband went back into the restroom to get me. She offered and then helped us out to our car. Her kindness is unmatched and my hope is that more young people learn from her actions! Kudos to the company that hired her.

Enjoyed time here. Had everything I needed with plenty of options and equipment. Was clean and a…read moreplace I would return to

We are in the Wasatch area. The service was prompt and reliable. Very knowledgeable! Crystal Pool…read moreand Spas came in, cleaned and reset our spa and she's running like new again. Chemicals are perfect and tests came out great. I would definitely recommend them to my friends and family. Fair prices, glad I called them. They came in highly recommended through word of mouth. Check them out!

STOP! Seriously, find a different pool/spa center. Otherwise find yourselves dealing with wolves in…read moresheep's clothing. They'll *appear* to be rolling out the red carpet for you, they'll be upbeat, and eager to help you find what you're looking for... but what they're really looking for is a SALE! They're crafty with their words and strong salespeople. You might even feel like they value you as a customer, but they value REVENUE above all else. The experience we had here was by FAR worse than any other shop we visited--it was like night and day. We have signed paperwork stating they would not keep our deposit if the item we were looking for didn't work with our space. Well, we came back to inform them that we needed to switch from a SwimSpa to a hot tub. We could have just cancelled the order entirely, but after being duped, we decided to look for a hot tub instead. They were unable to offer what seemed to be a very reasonable ask (based on the massive margins in hot tubs). Unfortunately, we couldn't come to an agreement. I called, with a kind, patient, and professional tone, and said..."It doesn't look like we are going to be able to make a deal." Heidi didn't say anything for about 30 seconds. Then asked, "So what are you saying?" I said, "We just need to cancel the order." She got SO ugly as soon as I said that. They definitely showed their true colors. They were kind and friendly until they didn't like what they heard. I was yelled at, criticized, and eventually hung up on (one employee was in the background prompting questions/comments to say like this was a battle to just win). Rather than listening to understand, they listened to respond. Rather than having a consistent demeanor and commitment to customer satisfaction, they were inconsistent and inconsiderate. As I was on the phone with them, I started taking notes of what was said (see photos attached to this review). I can almost promise you this: You WILL find a MUCH better experience A-Z at any other pool/spa business in the immediate and surrounding areas. Also, take a look at what seems to be a very unethical warranty service fee they charge you with a manufacturer's warranty that actually covers warranty/labor. They charge you extra money for what they're actually getting reimbursed from the manufacturer. S H A D Y! Update (in response to the laughable reply by the business): It's funny how Heidi called ME after she started seeing bad (but honest) reviews. Once again, I had to endure another lecture and very different tone than the one she used when trying to close a sale. She started with, "I hope you feel good about what you're doing." I told Heidi that I was just telling the truth because I believe consumers should know who they are entering into business with. I won't spend many words on providing a rebuttal to her lies and cheap attempts to save face (clearly she cares more about reputation and revenue than she does about people and professionalism). Anyway, buyers beware. Check this businesses reviews across platforms, check the Better Business Reviews, and proceed with caution. From one consumer to another, I recommend you at least engage with adjacent spa shops before signing anything at Crystal Pools & Spas. You'll notice an immediate difference.

Me and my Family Love our Wellis Spa! Recently got it this year and have been able to call them for…read moreany questions I have. The spa bros really want to help you enjoy your Spa for the cheapest price.

From the owner: The Spa Bros stands out from other spa retailers by prioritizing customer satisfaction over sales…read morepitches. Unlike experiences with salespeople who focus on their own achievements and pressure customers into making a purchase, The Spa Bros ensures that customers receive ongoing support and professional technical assistance after their purchase. This commitment to after-sale service is a cornerstone of our business model, making spa ownership a pleasant and stress-free experience. Better Service, More Spa, Less Money!

Exceptional service like this is rare! Our experience with Hot Springs of Northern Utah has been…read morenothing short of amazing. From the moment we walked in, Shawn and his team were incredibly patient, taking the time to answer every single one of our questions. Once we found the perfect hot tub, they wasted no time scheduling a complimentary delivery and setup--talk about top-notch service! But what truly sets them apart is their ongoing support. Anytime we've had a question after installation, they've been incredibly responsive and thorough, making sure we get the most out of our spa. We couldn't be happier with our decision to buy from Hot Springs of Northern Utah and highly recommend them to anyone looking for a premium hot tub experience!

I have to update my review from 5 stars down to one. Although I've been a loyal customer since…read moretheir opening recent interactions have just left a really bad taste in my mouth and I feel that the customer service has really dropped off and left a lot to be desired. We had Hot Springs replace our pool liner last year due to a tree falling into the pool in a windstorm. Since I wanted everything new I purchased new fittings and trim pieces to go with the new liner not realizing they were included with the liner. No big deal. I'll just return them. Except their technicians took my parts when they left. By the time I sorted it out I was beyond my return window. To top it off the new liner leaked losing an inch of water per day. It took them a month and a half to finally seal the leak while they constantly kept trying to blame my light niche for the leak, which cost me another $80 needlessly on an underwater sealant. On top of that they failed to properly seat the edge of the liner into the rails and the liner pulled out after being filled. It took hours to stretch the liner back into place. The install technician told me they would credit me back for my extra expenses and hassle. But when I went in to settle up....no credits at all. Refused to reimburse for the $80 sealant. Refused to credit for the parts they took and were now in their inventory to use and beyond my return window. Refused to credit for the water loss. Instead they returned the parts to me which I have zero use for until I replace my liner again and still wouldn't need because they come with the liner. I've literally spent thousands at this business as well as trying to promote them because I believe in supporting small business and they don't seem to care. If that's how you treat loyal customers then you don't deserve loyal customers. I'll take my business where it's appreciated.

Love these guys! They did an amazing job. Loved all the design ideas they brought to the project…read more Wouldn't use anyone else!

From the owner: The Service That Makes Owning And Enjoying A Swimming Pool Easy…read more Looking to beat the heat or just in need of some splash-sourced fun? Our experienced pool crew can transform your yard from a dry desert into an oasis worthy of a pharaoh. Well handle everything from the design to the installation and Well be your pool company for the years to come. Weve helped our clients get the pool of their dreams at a price they can afford. And dont worry, our pool pros will be by your side every step of the way, keeping you informed and updated on the entire process. Contact us today and get ready to make a big splash. Serving all of Salt Lake and surroundings area since 2011, we offer our expertise and understanding of pool construction to help you create your dream swimming pool, be it simple or spectacular At Elite Pools we specialize in designing and building custom and luxury pools and spas with unique features such as vanishing edges, zero entry, Baja shelves, grottos, waterfalls, fountains and automatic covers. We also build commercial pools for recreation centers, water parks, hotels and residential complexes

Super slow response I asked 4 times for a week what time he had scheduled the appointment for and…read morenever got a response then he just canceled my appointment

From the owner: Now accepting commercial and residential clients. We can cover all of your pool and spa needs…read more Service/repairs, equipment installs, automation, maintenance, inspections, education, chem and parts sales, CPO and AFO services

Signature Pools was hired to build our pool 5 years ago. They were amazing to work with,…read moreconsidering our HOA delayed our project substantially. Once the HOA signed off they were very prompt in finishing the pool even with rain delays etc. Our pool is beautiful, and we have compared it to many parade homes, and ours far exceeds anything we have seen. We loved our experience with them so much, we are having them build our new pool at our new home we are completing this year.

Dave and his crew at Signature Pools are absolutely amazing from start to finish. They work…read moreefficiently and get the job done. Our pool and hot tub turned out beautiful and we couldn't be happier. Our pool was built in 2011 and we still have a great relationship with Dave. He is a phone call away and there to help with anything he can. We currently use his maintenance crew and they are the best we've ever used. Highly recommend Signature Pools.

You'll notice that all the good reviews were from years ago. There is new management and everyone…read morewho made it worth shopping here and cared about the customers is gone. Save yourself the headache and hassle and don't go here. Bullfrog makes amazing spas but don't go through Dolphin. Terrible service, not helpful and can't ever show up to do repairs of a hot tub that has had issues since the install.

Update: 16-May-2023…read more As part of a renovation of our pool Dolphin did, they completely replace all of the tile in the pool. Now just about 5-6 years later, nearly ALL of the new tile that Dolphin installed has come off (see the pics). To put this in perspective, the previous tile in 20+ years had only had 2 tiles come off around one skimmer box, and 1 tile around the other skimmer box.

They were so prompt to answer and gave a quote with all the details. They were quick to make it out…read moreto your property. Service with a smile! Great job! Thanks!

From the owner: Genuine, reliable service you don't need to worry about.read more