I went in Saturday to look for a new heating element for my old hot tub. The gentlemen that was…read morehelping me took his time to walk me through different scenarios to test to see if it was the heating element and let me know to come back and talk with his Spa repair guy, took pics of my heating element to make sure I would get the right one and said he would call me. THIS IS CUSTOMER SERVICE! I left feeling like I knew I could trust them. Also, this store has the coolest things! I want to re-do my patio with all things from this store. :) I will recommend this place based of just this one interaction. Thank you!

I was a hot tub newbie and had several (significant) problems early on with a hot tub I inherited…read morewhen I bought a new home. The folks at Take-a-Break were incredibly helpful and now my hot tub is low-maintenance and running perfectly. I honestly can't believe how much time they were willing to spend with me. They really just love what they do and are happy to help. I wish all customer service was as good as they are.

Me and my Family Love our Wellis Spa! Recently got it this year and have been able to call them for…read moreany questions I have. The spa bros really want to help you enjoy your Spa for the cheapest price.

From the owner: The Spa Bros stands out from other spa retailers by prioritizing customer satisfaction over sales…read morepitches. Unlike experiences with salespeople who focus on their own achievements and pressure customers into making a purchase, The Spa Bros ensures that customers receive ongoing support and professional technical assistance after their purchase. This commitment to after-sale service is a cornerstone of our business model, making spa ownership a pleasant and stress-free experience. Better Service, More Spa, Less Money!

This has become a joke! The house we bought 5 years ago had an aging (10+ years) old Sundance. It…read moredied. We decided, like idiots, to just trust the original and purchased a new Sundance. Our mistake for not relying on more research. We felt Bullfrong was too hit or miss and Arctic was going to take too long. We have had nothing but issues and their beloved "Mike" is a joke. We've been waiting on parts that were part of warranty for over 2 years... (can get them on Amazon, so their excuse is nothing but BS). Then it was new ownership, then it was blah and then blah and then blah. Do NOT it from this company. I really wish we wouldn't have. Also, our parts are still broken.

Helped me with a replacement sauna heater after I couldn't get anyone else in the valley to return…read morea phone call. Kristy is a great - responsive, helpful, and resourceful.

Signature Pools was hired to build our pool 5 years ago. They were amazing to work with,…read moreconsidering our HOA delayed our project substantially. Once the HOA signed off they were very prompt in finishing the pool even with rain delays etc. Our pool is beautiful, and we have compared it to many parade homes, and ours far exceeds anything we have seen. We loved our experience with them so much, we are having them build our new pool at our new home we are completing this year.

Dave and his crew at Signature Pools are absolutely amazing from start to finish. They work…read moreefficiently and get the job done. Our pool and hot tub turned out beautiful and we couldn't be happier. Our pool was built in 2011 and we still have a great relationship with Dave. He is a phone call away and there to help with anything he can. We currently use his maintenance crew and they are the best we've ever used. Highly recommend Signature Pools.

Absolutely no support after spending over $50,000 in an in-ground pool…read more Sure, if you pay them outrageous fees to open and close your pool everything is fine but if you want them to show you how to do it yourself forget about it. They stop returning phone calls and text messages.

From the owner: Paradise Pools specializes in building custom residential and commercial swimming pools, spas and…read morehot tubs. Serving Utah County and Salt Lake City, UT, Paradise Pools is committed to quality pool installations, high service standards and growing our great track record that sets us apart from other pool installation contractors. Paradise Pools offers the following services: New pool construction Pool remodeling services Pool equipment servicing and repair Pool, spa and hot tub maintenance Pool opening and closings Combining reliable labor services, designing expertise, and honest business practices, Paradise Pools delivers the whole package! Experienced installation crews never fail to deliver quality workmanship and use only the best products in the business. Using specialized contractors, owner Jason Lott ensures that each project receives the highest level of quality and efficiency. Because of our commitment to quality, the top contractors and landscapers in the valley continually refer their clientele to us. This is also because from the beginning sales meeting to the start-up of the pool, we work with the customer to design the pool of their dreams! Call Paradise Pools today to set up a consultation!

I rely on Aquatech for testing my pool water and helping me keep it sparkling clean. Other groups…read moreseem to have a revolving door of new employees eager to sell me 3 or 5 different chemicals every visit. No thank$... Aquatech is solid, no fluffy extras just clean clear water. That's just what I need. Thanks team!

I would not recommend doing business with Aqua Tech…read more Reason: I received a bill for repairs that Aqua Tech did not perform. The only thing they did was come out to give an estimate of what it would cost to repair the said hot tub. There was no mention via the phone, email or their website about a $130 estimate/trip charge. The tech did not perform any service except to write down what I told him I thought was wrong with it. He was here less than 5 minutes and left without leaving an estimate. That was on 8/14/2024. Three weeks later, 9/4/2024, I received an estimate, but we had already repaired the hot tub. We had thought since they did not get back to us in a timely matter, they were not interested in doing the repairs. I told them at that time that we would not be using their service since the repairs were already complete. Again, there was no mention of any trip estimate charge or bill sent to me. On 10/14/2024 I received an email from Aqua Tech requesting that I pay $130 for hot tub services on a bill that was 3 months past due. This is the first time I received any correspondence from them since 9/4. I called them to find out what the $130 was for and was told that it was a trip charge for the estimate. Again, I was never told about the estimate charge, and it does not mention anything about a trip charge on their website, aquatechutah.com. I told them I was not responsible for it and to produce any document signed by me agreeing to the charge. She said it would be taken care of then hung up on me. This was on 10/15/2024. On Friday, 10/18/24 I received a letter from a collections agency requesting the $130 and threatened to report if not paid. Now I'm dealing with a collections agency.

I buy my hot tub chemicals from Dolphin at their shop on Highland. Everything I need is always on…read morethe shelf, help is always available when I need it, and the employees are always polite and knowledgeable. On two occasions I've needed repairs on my 11 year old Bullfrog Spa, once to change the pump and once to change the heater. The work was completed promptly and professionally, one employee arrived when he said he would and completed the job in an hour. I don't know what other shops charge for this work, but was satisfied with the price. I use my hot tub almost every night and do all the cleaning and maintenance myself. I like doing business with Dolphin and know that they can provide me everything I need to keep the old spa running. When it finally gives up the ghost I will most probably buy a new Bullfrog from Dolphin.

You'll notice that all the good reviews were from years ago. There is new management and everyone…read morewho made it worth shopping here and cared about the customers is gone. Save yourself the headache and hassle and don't go here. Bullfrog makes amazing spas but don't go through Dolphin. Terrible service, not helpful and can't ever show up to do repairs of a hot tub that has had issues since the install.