My family and I are anxiously waiting for warmer weather to really enjoy our indoor/outdoor pool, I was referred this amazing company by a friend that has been working with them for years. I can't say enough nice things about our interaction together. The guys that came out to clean and service my pool knew what they were doing and I felt like really went out of their way to really clean the filter and certain spots that were truly a mess. This is a trust worthy company that I would recommend to my friends and family. Looking forward to continuing working with them to keep my pool clean and ready to go. read more

Deep Blue Pools And Spas - Fireplace Services Near Me - Murray, Utah

Gratful is the first word that comes to mind writing this review, without Deep Blue our Swimming Pool and Spa would still be sitting unfinished, our pool and spa had been built prior by inexperienced individuals, that made many mistakes, Anthony ( the owner) and many others from deep blue came together and made Beautiful recommendations, to fix all the problems, and did just that, the work performed was quality, and all employees from deep blue have been respectful of our time, ( letting me know they would be there) together they turned out a Beautiful Swim Pool and Spa for us, from the beautiful plaster finish, to the relaxing sound of the waterfall! we are so Gratful!!! We Highly recommend Deep Blue Pools and Spa's for all of your Pool and spa needs! read more

I had a fantastic experience with Deep Blue, part of that was thanks to the receptionist, Jessica! She was incredibly friendly, professional, and helpful from start to finish. She answered all my questions with a smile. Excellent customer service! read more

I have used Deep Blue in the past with servicing the pool cover and decided to use them again to replace the regular cover and to add a new winter cover. Eric did an amazing job installing the new winter cover. He was very informative and took time to explain how to use the cover and how to take it off in the spring time. Eric was very patient and went above and beyond to complete it in a timely manner. Also, Jorge did a great job of installing the new regular cover. I was out of town and he came in and it was all done. I really appreciated the job well done. It looks incredible! I highly recommend Deep Blue Pools and Spas for the pool cover and winter covers. They were reasonable and made every effort to follow through and make it happen in a professional way. read more

Shawn is a wonderful pool technician, we really appreciate the care he takes to make sure our pool chemicals are balanced and the water quality is pristine. we especially love the patience and positive relationship he has with our two dogs; one of which thinks the pool is just for him. Shawn in the best and we appreciate Deep Blue. Thank you Shawn. read more

Deep Blue Pools And Spas - Great pet friendly pool service - Fireplace Services Near Me - Murray, Utah

Deep Blue built my pool a few years ago. We've had several issues during construction, and the project that I was told would take 6 months, ended up taking more than two years. I like the pool, retaining walls, fire pit, and outdoor kitchen. Had MAJOR issues with flood in the mechanical room. They did not install adequate drainage. I already had to replace ALL of the pool equipment once, and last August, one of their technicians informed me that I would have to replace the heater again. Deep Blue knew of the need for new equipment, however, I contacted them in the Spring to request the opening of the pool, pool cover cleaning and replacement of the broken equipment. They confirmed the appointment for 05/31/23 to execute everything. I made sure to mention again, please bring the new equipment as well. Long story short, as per their usual service practices, all they did on 05/31/23 is kind of clean the pool (didn't vacuum, nor cleaned the tiles). They did not clean the pool cover, and when I called to question that, I was told that the soonest they could perform that service was in about a week or two. On top of everything, none of the new equipment was sent either. When I called the office, the service representative, NEVER apologized for the inconvenience, had ZERO accountability, and couldn't be more rude and flaky. Considering the situation I texted Antony Findley, the company owner. I explained the situation, and informed that all I want is to be able to enjoy my pool, sooner than later. He is typically not very responsive, and it took me a few attempts to even have him acknowledge my text message. When mentioned that I was not interested in "finger pointing", just want my pool functioning the way it should, and attached a video of the flooded mechanical room, with an extremely loud noise coming from the pump, this time he text me back: "I will come by." (06/01/23) Today is 06/26/23, and nobody, to my knowledge, came to solve the issue, I sent multiple messages to Antony, and have been completely ignored. I have all text messages saved. It is very ironic too that the person that comes to clean the pool on a weekly basis, leaves notes on my front door, to please contacted the office because the "pump" is not working. I've been taking pictures of the notes and sending to Antony. He doesn't seem to be bothered. It feels like nobody cares at all. Perhaps I should call the extremely rude service representative, maybe I will catch her on a good day, and may be before the Summer is over, I will be able to enjoy a few days on my pool. Important: Even though they were the ones that did the entire project, including landscaping and irrigation system that caused the latest flood, and the inadequate drainage in the mechanical room, never once have I said that they should pay to repair/replace all the damage. I just want to be able to use my pool. That's all. My intent is to share my experience, like other clients did too, so you don't see yourself in the same undesirable situation. read more

We opened our pool this year to find we needed tile work and plaster repair. I called a few places who stated that plaster repair was months behind. I called Deep Blue and they sent out Chad to give us a bid. Chad provided the bid the same day he promised and we were happy with the costs so we signed the contract and paid our down payment. Chad said they were a couple of weeks out which we were totally fine with. Chad notified us about a week before they were coming out so we could get the pool drained. We drained the pool and had it ready for them for the next week. Chad mentioned that he wanted to send the guys out Tuesday. They showed up on Wednesday to start the pool work. Since there was some crappy weather over the weekend I figured they would be a day off of when they were coming and they were, we did not receive a call on when they would come out, they came out the very next day. Fili did a fantastic job retiling our pool with the 6" Bermuda tile. We previously had another company install Royal Blue 3"x3" tiles which didn't work out as we have to leave the water above the skimmer line for winter to support our cover. The water color is even more blue than it was previously so we love the Bermuda Tile look. After Fili was done grouting which was two days later after starting, the plaster repair guys Kyle and Jeremy came out that very same day. They cleaned off the entire pool and made it look even whiter than it had been! They completed all of the plaster work that same day as well. Our pool looks AWESOME!!! Thank you so much to everyone involved with our repairs, Chad, Fili, Jeremy, Kyle, Heather and Anthony! We won't hesitate to contact them again for any pool issues we have or repairs needed. read more

We used them on our pool and they were VERY hard to get ahold of. After our home was done, they wouldn't fix their mistakes and kept screening our calls. Please don't use them, whatever you do. Even if there is a beautiful pool, the bad customer service and refusal to respond to calls...and only will respond if they want to be paid...it's not worth your time or money. You need a company with quality customer service who doesn't ghost you. read more

This company's service is abysmal. They come weekly to "service" our pool and hot tub. They do not check the pool filters when they arrive. We emailed them after receiving our last invoice to let them know the filter isn't being cleaned. All they responded with was, "when did you take the picture?" How about, I'm sorry about that, we'll get someone out there to correct this!?! They came this past Friday, and we checked the pool filter; it is filled with debris. Sixty days ago, we asked them to fix a light; they said they would send a tech out; we still have a broken light. We had asked them to leave the hot tub cover open because when they add the chemicals to the hot tub and close the lid, the chemicals are damaging our cover. They obviously did not relay that message to the person that comes out to our house because she still closes the lid. I will now be looking for a new company. I would never recommend this company. read more

Deep Blue Pools And Spas - Fireplace Services Near Me - Murray, Utah

Anthony and Deep Blue built our 1st pool in Sandy about 10 years ago and we couldn't have been happier with the design and service. We moved away and are now back in Draper and purchased a home with a pool already installed. We have had lots of issues and so much frustration with trying to get it up, running and repaired. This was not a pool built by Deep Blue and boy do I wish it had been. We so appreciate Tren, Diana, Dani and Max!!!! You have all gone out of your way to help get this old pool into shape and we couldn't be happier, that is until the next thing breaks but I know who to call when it does! read more

The service chief was above and beyond . Tren was his name and we were grateful for his expertise and his kindness. Highly recommend using Deep Blue as a service and for sales of Cal Spas only dealer in Utah that I am aware of. read more

Recently I had my old dual speed pool pump go out. I had already decided after doing research that I wanted to upgrade to a variable speed pump (more efficient, save money, etc.). Tren came out and went over various options and had my new variable speed pump installed the next day. The new pump is very quite!!! It is also cycling the water so much faster and has made cleaning the pool super easy. I can't say enough good things about Tren! I am definitely using DeepBlue for my Annual Pool Opening and Closing and will be scheduling it ASAP! Thanks Tren! You killed it my friend! My family is very happy. Glad I went with you guys! read more

Horrible experience. Told me pool would be done by end of January. Somewhere around June they still hadn't completed a quarter of the work and then just stopped communicating altogether. It was stunningly bad. Had to hire another pool contractor and I'm finishing a little over a year after I hired Anthony. I'm very workable and paid on time and as agreed. It was horrible. Run like the wind and find someone else. CONSIDER YOURSELF WARNED. SOMEONE JUST CONTACTED ME AND SAID SAME THING TO ME. read more

They answer their phones. Expect a 9 hour window which is unrealistic unless you don't work, and then you won't be able to afford their rates of $120/hr. We waited a month for our scheduled appointment and then we had to call twice to hear they weren't coming on our scheduled day. After the second day of lack of communication and no service, we cancelled the appointment. Bad enough we had to block one day from our work schedule to be home, but this was too much to ask followed with much higher rates than other service providers. Grateful we found a good small business that gave us a 1 hr window and much less expensive rates. read more

This is the kind of establishment who complains to have negative reviews taken down. Would NOT do business with these guys ever. They've complained to have my review moved twice now. The WORST Service. No Care to right their wrongs. Empty promises. And then..... Have reviews removed twice. Guess you have to keep your 4 star status somehow. read more

I hope this helps you make a better decision to use a different pool company. I've been working with deep blue for a couple years. I've spent a lot of money at their company. Their service and repair is horrible. They called and scheduled an appointment saying I'll be there next day never showed up not even a phone call to cancel appointment. I called them back they told me they'd come out two weeks later after they told me they'd be there next day. The third time we waited all day and I called and had them adjust the date they said they'd be there a couple days later. Never showed up again. I got one of the customer service people on the phone and she pretty much said this is not my problem. I will give you a phone number to call my manager. I've tried very hard to communicate well to resolve the situation. You would think I was the customer service rep for the company. Please do me the favor and do not use this company. The continued nightmares you'll have to deal with it it's just not worth it. Here's a picture of my heated pool that they expect for me to wait four months to get fixed. ‍ oh and for the record they charge my credit card before the cover was finished! because they were desperate for money I think. I had no problem paying them quick they just have the problem fixing it in a timely matter. read more

Deep Blue Pools And Spas - Fireplace Services Near Me - Murray, Utah

Deep Blue Pools installed our pool and spa. I want to give shoutouts to three of their team members that were stellar. Cutis was so good at responding to us throughout the process. Carlos did an amazing job installing our slide that goes from our homes second deck and spirals into the pool (it took amazing skill on his part to get it right). And their technician, Tren, was SO talented and skilled in fixing our WiFi connection and getting the pool app to work when everyone else thought we would need to hire a an outside technical guy thinking it was our home router as the problem. Tren is a ROCK STAR! read more

Deep Blue installed an in-ground pool and an above-ground spa for my wife and I. We are extremely pleased. We absolutely love it. Anthony and his employees are very professional and helpful. I've dealt with my fair share of contractors, and Deep Blue exceeded my expectations. Of course there were hiccups, as with any pool build, but all of our concerns were addressed fairly and to our satisfication. I will continue to use Deep Blue for pool servicing in the future. Great job. The Hadleys. read more

Deep Blue Pools and Spas was great! Our technician Chad was fantastic! He was very helpful and informative about my spa and helped out tremendously. Very personable and knowledgeable. read more

All my dealings with Anthony and his great staff have been delightful and professional. I don't know anyone better that I'd choose for a spa, pool or landscaping. read more

The company does a good work but be prepared for poor communication. I was the one who had to call for updates on when they would come or to follow up on an ordered part. If the appointment was rescheduled no one bothered to call with the new date. They would say they "tried" to call but based on my phones call or text log there was no attempt made. I should have read the reviews prior to using this company. Apparently this has happened to several people. read more

Deep Blue came out and did a great job on our hot tub. Chad was awesome and had great customer service!

Super happy with Deep Blue Pools and Spas! Anthony has been easy to work with, Diana, Tren, and Jordan have been wonderful! Would recommend Deep Blue Pools and Spas to anyone in the area looking for install, redo, and or maintenance. read more

If you value your time, you might want to contact a different business.When I called, they had to schedule me out three weeks because they had no availability. They gave me a 4 hour block of time where I had to leave work and be home to greet the person who was going to work on the spa. On the day of the appointment, I called and confirmed I was on the afternoon schedule. I called three times during the scheduled time and was assured each time they would be there. Finally the last time I called, they said they weren't going to make it and 'maybe tomorrow.' I have a job and do not have time to wait each day until they finally decide I'm important enough. I can't even speak to their services, because they never performed them. read more

Very nice quality pool! Great employees.

Deep blue pools especially chad have been amazing. A bunch of my equipment wasn't working and after 4 different contractors, Pentair finally got it right and sent chad. He was not only knowledgeable, but prompt, responsive and got it done quickly. I'll call them from here on out when I need help! read more

Deep Blue built our beautiful pool in 2015 and they have provided cleaning and chemical services on a weekly basis since that time. Nick does both of those services and is always prompt, incredibly thorough and a really nice guy!! He always leaves us a card telling us what has been completed that day and the levels of the pools' Ph, sanitizer and salt levels! Twice this past month I have needed an extra cleaning because we were entertaining, and when we have called the office, Diana and Lori have been so helpful and have done everything possible to fit us in! Nick came first thing this morning and I am so grateful to all of them. A lot of companies aren't as helpful or accommodating and I highly recommend them! One last thing that I truly love about this company is their billing service. They bill you directly through e-mail and you can pay through quick books. It is so easy and convenient! Deep Blue is A+ in every area! read more

We've worked with Deep Blue for two years and they've done a good job of keeping our pool clean and keeping our equipment in good shape. We especially love Nick and the service he has provided! read more

James, Chad and Dani are great to work with! Deep Blue does several in our neighborhood, and every time we have been highly satisfied! Keep up the great work. read more

Seems like I'm always having problems with my billing. I call they agree no one came to my house then they still charge me.

Anthony and his team at Deep Blue did a phenomenal job on our backyard pool and spa. From the very beginning, when Anthony took us on a personal tour of local pools he had completed so we could get a better idea of what we wanted, to remeasuring the cement steps 10 times to be meticulously spaced and aligned, to the final walk through when he pointed out and erased almost invisible specks of plaster from the pool coping, we have been impressed with Anthony's artistic vision and overall aesthetic. His ability to listen to our ideas and execute on them led to a finished product with which we are absolutely delighted. Anthony not only designed and built our pool and spa, he also created a gorgeous fire pit nook and a stunning outdoor bar and bbq for us. Anthony recommended and partnered with a local landscaper to makes sure the backyard was beautiful, low maintenance, and full of native plants, as required by our neighborhood HOA. By using rock walls, raised berms, hidden speakers, and a spa to pool waterfall, Anthony helped to minimize noise from a nearby busy road and create a serene backyard sanctuary. My only "buyer beware" would be that by creating such remarkable backyard spaces, Deep Blue is in high demand. Be prepared to put your name on a waiting list and wait. Especially in the high seasons of spring and summer, there is a backlog of clients all demanding that their project be hurried along and finished up, and as much as Anthony tries, and truly means well, there is invariably some frustration as your project hits slow periods, or they have to switch to another job with a crisis, or the plasterer is overbooked, or.... I'd like to recognize Nick, who has to be one of the nicest and most respectful pool guys around, always taking the time to play with my dogs and chat with my children. He consistently takes his time to leave the pool looking perfect. Carlos, one of Anthony's crew, is also wonderful, extremely polite and works overtime to get the job done right. If you are thinking about putting in a backyard pool or spa, I highly recommend you touch base with Anthony. He is not only very very good at what he does, he's also a really nice guy who wants you to love your finished product and who stands behind his work 100%. His pools are modern and beautiful, personally designed to match your needs, your available space, your budget, and your dreams of a perfect backyard. read more

I have owned a pool for 7 years now and have gone through pretty much every service company in the Salt Lake Valley. Finally I have an honest and fair provider. They have done a superb job. Most recently our Filter blew and Anthony the owner called to explain what had happened. He explained that the tech had attempted to clean it and after he had reassembled it and turned on the pump it (the filter) had blown. He pointed out the filter was 10+ years old and was likely served its expected life time. I was shocked by his honesty as it would have been plausible to simply say it needs to be replaced. He also gave me a generous discount when he did not need to. I value honesty above all else with whom I do business. Therefore, Deep Blue Pools and Spas will remain my pool and spa maintenance/repair provider. read more

Would NOT recommend this company. Terrible overall experience. Although the pool looks great from a distance, a few things never got completed per their promises. The owner/sales person promised to repair the hole in our bathroom ceiling that was caused by his electricians in the attic running pool electric...I have reminded him several times and finally gave up. Then he promised to re-seal the coping when the pool was complete...again I asked several times and have had to give up to no responses. On a positive note, they did successfully close the pool at the end of the season. Then I thought I'd give them one more chance and scheduled them to open my pool this year after they successfully closed it last year (I scheduled several months in advance with them via phone). I confirmed the appointment one business day prior to the actual appointment since I had to take the day off to let them in (they would not provide an approx time, just the day). They didn't show and I had to call them only to find out they were too busy and sent their person on another job. They then sent someone out the next day to try to "make it right". For some reason, they did not hook up our autofill water supply line (this was disconnected when they closed the pool as part of the basic closing the prior year) and then I noticed the salt chlorinator coupling was leaking the next day. I have called twice now to get the job completed before paying their opening fee that they billed me for "before" the job was completed. Today when I called, the receptionist said "I was lucky" that they could schedule me for the following week, but would not confirm if the water connection would be included even though they took it apart...she said "I" had to ask the service person when he showed up because she didn't want to bother them again because they were working. I guess they think I'm an inconvenient customer who expects fair service in return for payment. I will never go back to them for anything...all talk, no action. read more

My wife and I just got out of our Deep Blue spa with our Deep Blue fire pit going after a full day of skiing. I can only think of 1 better way to end the night! This company built our spa, pool and fire pit and we use and love everything they did. Anytime we have any questions/issues they come right out. Which is nice for me since I'm high maintenance. I HIGHLY recommend this company. If you get your stuff serviced, ask for Nick. He's awesome! read more

They are really bad. I was excited to use them at first but they are awful with their phone calls, taking care of their customers, not keeping up to date. They are the kind of company that you have to bug all the time and they don't get anything done. It's really awful. I wasted my time with them. POOR SERVICE and communication. AWFUL!!!! AWFUL!!!! They have charged my credit card and still haven't brought me there stuff over two months!!! And then said I need new cover when I just got it two years ago and said it would be under warranty then said it wouldn't be now as they seem to want money money. read more

My experience with this business was horrible--took my deposit and did not deliver the services they promised. Failed to make scheduled appointments and left me without a pool for months. Their word means nothing and they refuse to return the deposit despite having done no significant work on my pool cover or liner. In my opinion, this is the worst businesses that I have ever dealt with. read more

Deep Blue Pools are very knowledgeable and look the long term of pool ownership. They were very concerned with the right products applied properly as not to have re repair pools. The best and most honest Ive found. Bravo!! read more

The only up-side is one of the technicians, Chad. I've had repeated problems with my pool after it is serviced on Fridays. Chad came out after hours and fixed the issue. When it happened again the next week, he was very responsive and came back out after hours on a Friday. He spent almost 2 hours resolving it and then cleaning the filters, which were apparently filthy and needed to be replaced. Thanks Chad!! read more

I purchase my chemicals from Deep Blue. Everytime I go in, I am provided with excellent service. The staff in the office is just wonderful to me! read more

I have not used them, but they are doing a project directly behind my house, and they are unbelievably inconsiderate. We live in a very tight neighborhood, SugarHouse, and they are conducting demo work on Sunday evenings and late weeknights. I have spoken to the foreman of this job on several occasions, as well as called their office several times to complain, and they just do not seem to care. I feel this is just poor business practice. If you want a quality pool, and respectful workers, call Dolphin Pools. read more