My inground pool has slowly leaked for years, and it was not easy to find where-- because it was…read moremostly in the winter. But Doug in concert with Troy Booth, TSB Services Utah, found that my skimmer never had rebar to hold it in place over Utah's winters. I now have a new skimmer, and want to thank both of them, but also the workers: Christian, Daniel and Juan, who took great care to finish/tile trim the opening also. These 3 workers were the best I've seen of any kind of hired professioonals in 3 years, doing any kind of work. My deep appreciation to Doug and Bryce.

These guys show up when they're supposed to Get the job…read moredone in a very professional manner I would highly recommend this company

Nick is very experienced and extremely knowledgeable about pools and hot tubs . I would highly…read morerecommend him and his company to take good care of your fun for your family and friends

Great work and good communication! I would highly recommend working with them for their value.read more

They went to clean the pool and left the sides and floor like this. I went that night with a new…read morepool brush and it was back to clean sides. They claimed they brushed the sides but this is the after math

Service is top-notch! We're very happy with Cannonball Pools. Pricing is very fair for the quality,…read morein my option. Haven't had any repairs yet however the techs seem very knowledgeable on equipment so I know we're in good hands. Highly recommend!

I have been using Anthony with Cannonball Pools to keep my pool clean for over 3 years! He is very…read morereliable and always quick to respond. He has gone out of his way to make sure my pool is in its best condition at all times and always answers the phone if I have any questions

I have worked with Backyards of America for 10 years. Ray has received our coveted Customer service…read moreaward every year for 20+ years. Backyards also won the Hall of Fame award this year at our annual dealer conference. this recognizes him for his longevity in the Spa industry and for being an outstanding ambassador for the Sundance Spas brand. Ray and his team strive to make sure every customer receives the best spa for them, not what he wants them to buy but what they need to help them with Hydrotherapy or whatever their needs are. Working with Ray for all these years i have never seen his integrity questioned and his dedication to his customers is the best in the industry. I look forward to many more years of working with this group! Tom Stott Sundance Spas Regional Sales Manager

This has become a joke! The house we bought 5 years ago had an aging (10+ years) old Sundance. It…read moredied. We decided, like idiots, to just trust the original and purchased a new Sundance. Our mistake for not relying on more research. We felt Bullfrong was too hit or miss and Arctic was going to take too long. We have had nothing but issues and their beloved "Mike" is a joke. We've been waiting on parts that were part of warranty for over 2 years... (can get them on Amazon, so their excuse is nothing but BS). Then it was new ownership, then it was blah and then blah and then blah. Do NOT it from this company. I really wish we wouldn't have. Also, our parts are still broken.

I've worked with JAL POOLS for the last year. Manage a Condo major rebuilding a Pool and Spa…read moreproject. Worked with 4 other Pool Company's. JAL have been the very BEST, and Professional! Worked w/ Jeff, Drew, Justin, Paul, Patrick, Skylar, Thomas, Geraldo, and Jorge.. Highly recommend JAL

JAL Pools did what we thought would be impossible. Our pool is 20 years old. It was leaking, the…read morelights did not work and the tiles were falling off. There were mechanical issues and sometimes the water would turn murky. We now have the most beautiful swimming pool that looks brand new and ALWAYS crystal clear. Jeff the owner, was there every step of the way. Always providing great advice and making sure that every member of his team was meticulous in everything they did. Jeff also followed through on everything he said he would do! Justin was amazing to work with too. He spent a great deal of time helping us select the tile we were looking for and the color of the plaster. He went out of he's way to provide sample after sample until it was just right. We highly recommend JAL Pools, they completely transformed our pool from start to finish. We are so HAPPY!! Their maintenance department is THE BEST!! We highly recommend them too. JAL Pools is the BEST! Great owner, great people and great service!

We recently finished our new home that included a pool that was built by SCV Pools. Our builder…read moresubcontracted with this company and therefore, we did not have any previous relationship with this company. ( Please note that my past experience with pool companies has not been positive.) Now that we have moved into our new home, we have plenty of experiences with which to draw from and lots of comments about the many vendors and subcontractors that were used to build our new home. Most were about what you would expect from these kinds of small businesses and subcontractors . However, rather than complain we want to highlight the top 3-5 businesses that stood out among this large list. SCV Pools is in our top 5 and easily "made the cut". By way of background, this company builds exquisite pools, decks, spas with creative, artistic design work. While our budget did not allow for the higher end products, we were still treated as though we were building their best. Don't get me wrong, we have a well-designed, lovely pool with infinity edge and wet deck. Why am I taking the time to write a review and give a 5 star rating? Simple. These are pool professionals that know what they are doing, show up when they say they are going to be onsite, and stand by their work. (Unfortunately, we cannot say this about many of our other subcontractors.) Steve, Robin, and Mariam were quick to reply to our inquires, questions and emails. We would highly recommend SCV Pools to others who are planning to build.

Beware. They start out great but we now have a giant hole in the ground where our replastered pool…read moreshould be. The demo and waterline tile are done and it hasn't been too bad except they won't return our emails, they won't schedule the last phase and a project that was 5 weeks is who knows how long because they won't get us on the plaster schedule and right now we are told it is 2 months out and no way to schedule us for some reason. Weeks of asking to get scheduled with no response. I have included the owner in our communication as well so this isn't just about one person, this is clearly a company thing. I highly encourage you to look elsewhere. Add to the fact that we don't have a pool they have left equipment etc here so I'm sitting on my lanai in a robe and at 6:45am my dog barks like crazy and it is the employees wanting to pick some stuff up. Has happened two of the last three days. The list goes on with all the frustrating things happening with this company. Did I mention food has been left out including a chicken bone we only discovered because our dog was trying to eat it?

We are in the Wasatch area. The service was prompt and reliable. Very knowledgeable! Crystal Pool…read moreand Spas came in, cleaned and reset our spa and she's running like new again. Chemicals are perfect and tests came out great. I would definitely recommend them to my friends and family. Fair prices, glad I called them. They came in highly recommended through word of mouth. Check them out!

STOP! Seriously, find a different pool/spa center. Otherwise find yourselves dealing with wolves in…read moresheep's clothing. They'll *appear* to be rolling out the red carpet for you, they'll be upbeat, and eager to help you find what you're looking for... but what they're really looking for is a SALE! They're crafty with their words and strong salespeople. You might even feel like they value you as a customer, but they value REVENUE above all else. The experience we had here was by FAR worse than any other shop we visited--it was like night and day. We have signed paperwork stating they would not keep our deposit if the item we were looking for didn't work with our space. Well, we came back to inform them that we needed to switch from a SwimSpa to a hot tub. We could have just cancelled the order entirely, but after being duped, we decided to look for a hot tub instead. They were unable to offer what seemed to be a very reasonable ask (based on the massive margins in hot tubs). Unfortunately, we couldn't come to an agreement. I called, with a kind, patient, and professional tone, and said..."It doesn't look like we are going to be able to make a deal." Heidi didn't say anything for about 30 seconds. Then asked, "So what are you saying?" I said, "We just need to cancel the order." She got SO ugly as soon as I said that. They definitely showed their true colors. They were kind and friendly until they didn't like what they heard. I was yelled at, criticized, and eventually hung up on (one employee was in the background prompting questions/comments to say like this was a battle to just win). Rather than listening to understand, they listened to respond. Rather than having a consistent demeanor and commitment to customer satisfaction, they were inconsistent and inconsiderate. As I was on the phone with them, I started taking notes of what was said (see photos attached to this review). I can almost promise you this: You WILL find a MUCH better experience A-Z at any other pool/spa business in the immediate and surrounding areas. Also, take a look at what seems to be a very unethical warranty service fee they charge you with a manufacturer's warranty that actually covers warranty/labor. They charge you extra money for what they're actually getting reimbursed from the manufacturer. S H A D Y! Update (in response to the laughable reply by the business): It's funny how Heidi called ME after she started seeing bad (but honest) reviews. Once again, I had to endure another lecture and very different tone than the one she used when trying to close a sale. She started with, "I hope you feel good about what you're doing." I told Heidi that I was just telling the truth because I believe consumers should know who they are entering into business with. I won't spend many words on providing a rebuttal to her lies and cheap attempts to save face (clearly she cares more about reputation and revenue than she does about people and professionalism). Anyway, buyers beware. Check this businesses reviews across platforms, check the Better Business Reviews, and proceed with caution. From one consumer to another, I recommend you at least engage with adjacent spa shops before signing anything at Crystal Pools & Spas. You'll notice an immediate difference.