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    Poolside Spa Sales & Services

    5.0 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    2 years ago

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    4 years ago

    Best in Whistler! What else can I say? Hot tub is great, and spa maintenance service makes my life easy.

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    7 years ago

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    Meadow Park Sports Centre

    Meadow Park Sports Centre

    (13 reviews)

    Scam company, during april, they sell a 3 months pass where you get an additional 4th month…read moreincluded. Yet they don't tell you that during the 4th month the pool and gym will be closed. Supposedly this happens every year, yet the earliest email they sent about this closure was ONLY 3 DAYS PRIOR TO THE CLOSURE. They offered no immeditae compensation or solution for consumers, unless they went out of your way to call them. They directly lied on the phone saying email notification was given much earlier than 3 days prior, yet refused to provide a date or further information on these supposed notifications... they offered 20% bonus days as compensation for taking away 66% of the services.... They falsely claim that they have no obligation to provide 100% services due to their terms of service, that is not true... this bait and switch is fraud and not permitted in Canada. Please report them to Consumer Protection BC... You cannot offer a monthly service then simply take away 66% of it because your terms say "availability of services may vary"

    My whole family loves this place. We come every year while we are in Whistler. It's entertaining…read morefor our whole family--ranging in ages 3 to 70. There's something for everyone and it's also super affordable. Small, but decent fitness center that has everything you need. Great and frequent fitness classes. Awesome swimming pool with hot tub, steam room, kids pool, etc. And an ice skating rink and hockey area. There's also a playground nearby. And squash courts. There's so much to do and everything is so clean and in good shape. And the staff are really nice as well.

    Paramount Recreation - Swim spa from Paramount Recreation

    Paramount Recreation

    (4 reviews)

    $$

    I'd give zero stars if I could for this business, so the one star is for the nice service tech that…read moreeventually came. We bought a very expensive hot tub from Paramount Recreation in January 2022. We have needed to call on two separate occasions for service, same issue with the tub both times. It was a challenge to get a service call the first time but this time was even worse. After 3 weeks of me repeatedly calling and being told we would be seen "the next time" they were up in our area it wasn't until I emailed the manufacture's customer service and cc'd Paramount that I actually got a response. I heard from the manufacturer quickly and had a service visit the next day. Paramount wasn't really sure what the issue was, thought it might be a board and said I needed to get the part directly from the manufacturer (tub is under warranty) or I could pay $950 and they'd get the part from their supplier??? To top things off, I had to give my cc number to initiate the service call, i asked how much would be charged, told $157 but was then charged an extra $100 for travel. Should have been contacted before additional $$ put on my cc. I'd encourage folks to look around for a company with a much better after purchase service record.

    Spent over $10,000 on a hot tub with zero customer service after they take your money. Hot tub…read morecontinually tripped the breaker on our panel because of a leak onto the control panel inside the tab. Charge $150 to come look after only owning the tub 4 months, then don't show to fix the seal. Manager Matt is the most rude individual in the free world. He should not be in the sales business as he does not know how to speak to the public. The owner needs to take a look at his sales team in the parksville location. It's embarrassing. Better business bureau is my next stop. You're best to stay local with a small operation. This company is horrible!

    Poolside Spa Sales & Services - hottubandpool - Updated May 2026

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