Scam company, during april, they sell a 3 months pass where you get an additional 4th month…read moreincluded. Yet they don't tell you that during the 4th month the pool and gym will be closed. Supposedly this happens every year, yet the earliest email they sent about this closure was ONLY 3 DAYS PRIOR TO THE CLOSURE. They offered no immeditae compensation or solution for consumers, unless they went out of your way to call them. They directly lied on the phone saying email notification was given much earlier than 3 days prior, yet refused to provide a date or further information on these supposed notifications... they offered 20% bonus days as compensation for taking away 66% of the services.... They falsely claim that they have no obligation to provide 100% services due to their terms of service, that is not true... this bait and switch is fraud and not permitted in Canada. Please report them to Consumer Protection BC... You cannot offer a monthly service then simply take away 66% of it because your terms say "availability of services may vary"

My whole family loves this place. We come every year while we are in Whistler. It's entertaining…read morefor our whole family--ranging in ages 3 to 70. There's something for everyone and it's also super affordable. Small, but decent fitness center that has everything you need. Great and frequent fitness classes. Awesome swimming pool with hot tub, steam room, kids pool, etc. And an ice skating rink and hockey area. There's also a playground nearby. And squash courts. There's so much to do and everything is so clean and in good shape. And the staff are really nice as well.

It's time to come come..... what are you waiting for, an RSVP?…read more Beef sandwich, German breakfast, stroganoff..... classic classic classic!!!

The pool here is great! They have a a great diving board into a 3.5M deep pool. There are hot tubs…read moreto soak in as well. I have been staying here the past two nights a part of the BC Bike Race and enjoyed the pool, nice grounds, and the use of the rec center food room. What did I learn today? There is no one around the area that will deliver pizza here. So sad.

I'd give zero stars if I could for this business, so the one star is for the nice service tech that…read moreeventually came. We bought a very expensive hot tub from Paramount Recreation in January 2022. We have needed to call on two separate occasions for service, same issue with the tub both times. It was a challenge to get a service call the first time but this time was even worse. After 3 weeks of me repeatedly calling and being told we would be seen "the next time" they were up in our area it wasn't until I emailed the manufacture's customer service and cc'd Paramount that I actually got a response. I heard from the manufacturer quickly and had a service visit the next day. Paramount wasn't really sure what the issue was, thought it might be a board and said I needed to get the part directly from the manufacturer (tub is under warranty) or I could pay $950 and they'd get the part from their supplier??? To top things off, I had to give my cc number to initiate the service call, i asked how much would be charged, told $157 but was then charged an extra $100 for travel. Should have been contacted before additional $$ put on my cc. I'd encourage folks to look around for a company with a much better after purchase service record.

Spent over $10,000 on a hot tub with zero customer service after they take your money. Hot tub…read morecontinually tripped the breaker on our panel because of a leak onto the control panel inside the tab. Charge $150 to come look after only owning the tub 4 months, then don't show to fix the seal. Manager Matt is the most rude individual in the free world. He should not be in the sales business as he does not know how to speak to the public. The owner needs to take a look at his sales team in the parksville location. It's embarrassing. Better business bureau is my next stop. You're best to stay local with a small operation. This company is horrible!

We moved to the Sunshine Coast twenty years ago and have contacted Suncoast Pool & Spa for many…read morevarious needs relating to water (which is a complex and variable world). The owner is a straight up super knowledgeable guy who delivers on what he says every time. His team embrace his approach and even during the challenging times of Covid, industry boom and supply chain issues Suncoast kept an even and steady service without ever taking advantage or making complaint. Fair pricing, good communication, and a great company of people being friendly and professional. I doubt there's many jobs they couldn't handle but they treat the small jobs with seemingly the same appreciation as the big ones...which buys our appreciation for good.

Bought our hot tub through them. It was delivered and set up when they said. They have been…read morevery very helpful with all our after questions purchases. We would highkly recommend.

Wonderful service from the start. I had a horrible time with purchasing my hot tub elsewhere. After…read moreI puchased the staff was not there to assist me in water chemistry start up of hot tub or maintenance. I went to Splash Edgemont, Sasha was there to assist me with water testing on professional lab in store, provided all the necessary chemicals needed with discounts for my troubles and set me up on a weekly straightforward all in one schedule and system, I cannot be happier and recommend everyone to Splash. Sasha the location manager is fantastic and has saved me from a heart attack!

Absolutely horrendous service experience after being a client for many years. Don't ever question…read moreor make any comment regarding their lack of service or you will blamed completely for any shortcomings. What a terrible customer service experience

We checked other hot tub dealers in the area and J Adam prices were as good or better than the…read moreothers. Sales staff was friendly, took the time to answer my questions and were not at all pushy. Installation went smoothly and my tub was filled the same day, ready for use the next day. The supplies I needed to operate my hot tub were all supplied and a staff member came out to make sure I knew how to use everything. All supplies were labeled with usage instructions. And a manual supplied to refer to if I had any questions. I was asked to bring in a sample of water from my tub for testing to make sure the water was balanced to begin with. The whole experience could not have been better. Thank you J Adam! JH

I purchased a hot tub from them last summer, and was thrilled with the deal that I got on it. They…read moreinstalled it, and were friendly and helpful with everything to do with its start-up. Professional, great business relationship, a nice selection of extras and fun stuff for your hot tub experience, and they are always great with testing our water and giving us our printouts.

Pretty good family pool. Rope swing and slide…read more Cheap $ typical public pool price. Not huge pool but good enough. Adult section, and kid section. Hot tub is not very hot. Bring your own snacks the vending machines are expensive and don't work well so you might loose your money.

At first, when I walked in, the gym seemed fine. Had all the standard equipment. But afterwards,…read moreactually when I left and reflected and compared to the other rec centres that I've recently visited, this one is not great. Not enough modern equipment. Only had 3 or 4 benches for free weights and a few cardio machines - step, treadmill, cycles. A little disappointing.

We have been using Apres Spas for over 10 years now and this review is terribly overdue!! Luke…read more(the owner) will have to forgive this customer for not realizing I could leave a well deserved review here. He has been amazing to work with over the years and I wouldn't want to have anyone else looking after our hot tub. His employees are knowledgeable, helpful and keep our tub in pristine condition for our guests and us! We have had the odd guest staying in our place where an issue has arose with the tub and Luke, or one of his staff, were there to fix the problem as soon as possible. I'm not sure what more I can say about Luke and his team . . . but I think 10 years, five stars says it all. And thank you to the latest technician (I'm sorry I don't know who it was?) who was here this week and told my husband we could leave a review here. Thanks Luke & the Apres Spa Team.

Luke is very detail oriented and keeps my hot tub looking great. He has been much more reliable…read morethan a couple of the larger companies I have tried.