Worse 2nd chance experience, worse than the experience in 2018. Horrible Customer service, Customers are always wrong and cant get upset, when you leave reviews they just block you. Have no interest in making sure your happy as a customer, instead of fixing the problem we were treated unfairly and said non polite things to us multiple times. Late Delivery, Hot Tub was leaking on delivery, scratches on the surface of tub, was completely FILTHY on set up, I just spent 4 hours draining and cleaning the tub and Took photos. We were told product was being shipped over and over, though tub wasn't even made. Whole Experience was a disaster, Watch when making a large purchase, will never use this company again or recommend them. Hopefully when it comes to our 5 yr warranty, that its honored as nothing else has at this point. read more