My previous pool service wouldn't return for a week to properly address my water issues…read more Stopped by the Poolwerx on Justin Road in Flower Mound and I'm so glad I did. I explained my problem to Nick and he promptly went to my house to obtain a sample of the pool water and within 30 minutes, he identified the problem and within 24 hours the pool water was crystal clear. He explained what would be performed on a routine basis to obtain these results. Needless to say, I cancelled my pool service and now have Poolwerx's maintaining my pool.

Technician knew what was wrong and had it replaced a few minutes later! Really nice to have someone…read morethat knows what to do right away!

Sorry to say this is my last excellent review for Riverbend Sandler service tech James Guice only…read morebecause we sold our home and no longer own the pool!! But James once again did a fantastic job with a small repair needed to satisfy the buyers inspection. James is just the best, he is knowledgeable, friendly and always responsive. Thanks for all your great work James!!

Riverbend's policy of refusing to sell parts for the products they have sold to their customers,…read moreeven though the parts are intended to be replaced by the homeowner, is terrible. They are no longer a customer friendly business like they were when they installed our pool. It's no wonder that there are so many negative reviews of Riverbend on Neighbors and Yelp. I bought the part on Amazon and easily installed it myself. SHAME, SHAME, SHAME!!!

We signed a contract with Puryear Custom Pools on February 24, 2026. We had excellent weather so…read morethe pool design by Jimmy Jackson and construction overseen by Scott Askew went fairly quickly. We were filling with water by May 1st. We wanted to share our experience for aspiring homeowners who are thinking about making the leap to owning a pool. As most research suggests, pool ownership has both pros and cons and can certainly cost a lot of money on the front-end along with maintaining the pool, fixing broken equipment, addressing leaks, and everything else that comes with owning a summer paradise. We chose Puryear Custom Pools due to their reviews. Sure, there are some dissatisfied owners, but almost every pool builder we researched also had a select few that had bad experiences or just plain bad luck during the construction. Our experience was good... yes, we had a few hiccups along the way, but the Puryear team along with the subs they use were able to remedy all of our issues. When you build with Puryear, you will meet with a designer, get to choose your water features, tile, coping, stone work, and plaster color/type. This is the fun part of building a pool... having the family choose the final look. Our designer Jimmy nailed the design with his computer and the actual finished product closely resembled what he was able to draw with the computer program. I would classify Puryear on the high end of pool builders when we compared build prices and specs, but we were okay with getting a quality builder with a good reputation. We also spoke with a few previous Puryear owners who seemed happy with their investments. Previous owners were also able to calm our minds that the construction phases of the pool process will indeed encounter issues. This reaffirmed our belief that it was normal to encounter a few issues along the way. Puryear will send you a daily schedule email of each phase with the estimated date. Weather, staffing issues, or workload may impact the timelines, but our experience was that they mostly adhered to the dates. We went with a 15x30 modern rectangular design, detached spa, and tanning ledge. We also invested a little more money on the front end by going salt water after speaking to several friends who have pools. We did not want to mess with natural gas or electric for the heating, so we contracted with Joe Rider propane for installation of a 250 gallon tank (expect to burn about a gallon an hour for the spa when set to 104 degrees and about 3-4 gallons an hour when setting the pool to 80 degrees). Our pool depth was 4' on each end and only 5'6" in the middle so with less water, our pool started naturally warming to around 82 to 83 degrees in May with just the sunlight so we have not had to use the propane heater for the pool water. Puryear, like many pool builders, follows a prescribed build process (we are located in west Fort Worth area). We did excavation which took about a day, forms and steel rebar installation, initial plumbing and equipment install, gunite (concrete which took about 6 hours), electric installation (we were able to add some external outlets), tile and coping (took a few days), deck set (which allowed us to add extra concrete for a small fee), deck pour (took about 5-6 hours), clean and grade, mastic, detailing, and finally plaster (took most of the morning). Scott, our construction manager took good care of us and communicated via telephone (calls or text) about what was going on. We experienced a few concrete "pop outs" on the new decking, but they fixed them. We also encountered a few leaks after filling, but again they came out quickly to repair them. In the end, our family loves the finished pool. Shout out to Jacob who takes care of our weekly maintenance and did our "pool school" where he went over how to operate everything. We just referred a few of our friends to Puryear as our experience was good. Scott was a good man to deal with and very knowledgeable. Jimmy kept in touch to ensure we got what we wanted... even to the end of the build process.

Update 6/1/26: The owner (personally) took an active role in…read moreoverseeing the repairs, and we hope the leak issues have been fully resolved. If the initial stone masonry work on our retaining wall / scuppers were done properly when the pool was built, I don't think we would have had these leak issues. Hoping the worst is behind us and we can enjoy our beautiful pool.

Let me start by saying the two gentlemen working at this location were so professional &…read moreknowledgeable I really just felt like it's one less thing to stress about. Prior to coming here I ordered an after market part from Amazon for my broken washer and it failed...miserably. The part was in stock at this location (Richardson). The price was reasonable. Would revisit again.

Great customer service was very please. Thanks Coporate Jewelersread more

I wrote a review previously about winning a contest and not getting my $300.00+ pendant, well they…read moresent it and I recently took my jewelry to have it appraised being so excited I never won anything like this. It was appraised for $20.00 due to the bad black spots in the diamonds. So beware a company that has so little regard for our nations disabled veterans.

These guys have guided us with pool maintenance. Unlike some other places, they don't try to sell…read morechemicals. Very knowledgeable.

Took my pool cleaner into Leslie's for repair estimate, they had it 2 weeks and called and stated…read moremotor was bad would be $750 to repair. I took to The Pool Store and they discovered it was a clogged impeller due to dog fur. I will now be a Pool Store customer and greatly appreciate their honesty and prompt customer service.

Thinking I was walking into a "Ross" type pool place.. quite the contrary!! The place was clean,…read moreorganized and damn great prices compared to their bigger L competition . Dalton was a great source of information.

Frustrating experience we've been dealing with all summer. Contacted for a DE filter replacement…read moreback in May 2025, and we knew what we wanted. Had trouble scheduling an installation date or getting calls back from the store - they finally came out and installed it, but it was not done correctly. The filter container was hanging off the concrete pad, they tried to feed DE through a skimmer with a sock on it, and the pvc piping wasn't done well. It took multiple calls to the owner and 2 additional visits for someone to come out and finally fix it. This was after they insisted they came to my house and "everything looked fine", but my Ring doorbell and gate confirmed they didn't come at all and must have gone to the wrong house. Immediately after the fix, the brand new filter started leaking from the seal joint, and no one will actually commit to coming out and looking at it again. I've been scheduled "on the board" for multiple service visits - but then they no call/no show and I have to follow-up again. I understand staffing is tough, but they've used the excuse of being "down" a pool tech all summer so that the owner is having to go out on calls himself. I also had a big issue with high copper in my water - it was filmy, blue/silver in the net, etc, and they said "they had never seen anything like this" and didn't know what to do. They didn't test the water or seem to have any ideas or solutions - I figured it out myself with a test. The price on the filter was ok and I was trying to find a more locally owned alternative to Leslie Pool. However, it's been such a hassle dealing with unnecessary issues from the installation that I would not recommend purchasing equipment from them.

Once again McAndrew comes through. My hot tub was a mess after my daughter and friends used it…read morebefore they went back to college. I called McAndrew for a drain and clean. They were able to fit me in next day before a hard freeze is on the way. Fantastic job as always!

I want to say that this place gives you a TRUE meaning to customer service and a helpful local…read morebusiness. We highly recommend them as we didn't purchase a hot tub from them but we did used them to service our hot tub. From the first call, they were honest in what they can do to help us when our original hot tub place didn't care so I would say we will be sticking with them and they gave us great value for the cost of the services.