I'd be cautious about using this company for poolwork. Steve is not a pool contractor - he is a GC…read morewho subs out all work to other companies, so he's not the one doing the actual work. We had him out for a bid to retile and plaster our pool and a week later asked for a follow up visit - Steve didn't show up for the appointment and when I asked him to reschedule, he was clearly frustrated at me. When he did show up, I asked rather simple questions about my project and the answers provided were either vague or had to be asked directly of the people who he would hire to do the work. Even asking for a time estimate on my project was something he couldn't answer. Two weeks have gone by since my initial visit and I still have no bid - when I asked him for an updated bid, I was told repeatedly I would have it by the end of the day or would have it if I texted my email to him bit to date I still never received it. A text to Steve this weekend was met with a "you'll be happier with another contractor". See attached text conversation. Would think twice before choosing this company - if you're hoping for someone with hands on pool experience who can answer specific questions about a complex job, this may not be the best company to go with. If follow up and organization is what you're looking for, you won't find it here. If you want the pertain you hire to be the one doing the work, look elsewhere.

Contacted this company 5-weeks ago to get a quote for a retaining wall, and fencing done. They came…read moreout and I told them about what I was wanting. Derek only took a couple measurements and said they would be back. I told them I had already received one quote immediately ($40+K) and was waiting on another to come in. The other quote came in 2-days later and was over $40+K so this was no small job. After waiting 2-weeks, Steve and Derek both came back out and we talked over the plan again. We actually talked about a more expensive plan, but they sold me on their ideas. I was excited about the changes they recommended. I told them I had already received the other 2-quotes and that I would like to get theirs as soon as possible, so we could get the work scheduled. After waiting another 2 weeks, I could not get them to return my calls. I was driving home from out of town yesterday and I thought that I would try to reach them. I was able to get Derek, and he said they decided that they would not be taking on my project and that I should go to someone else. Waiting a total of 5+ weeks for them to turn down my job when I could have already had it scheduled and possibly even starting work is unacceptable. I am not sure why they would turn down what could have been $50K in work, but this is not cool. I would not recommend them to anyone at this point.

We recently purchased a Hot Spring spa from Ross Underwood at the Texas Hot Tub Company. Ross was…read morevery informative and helpful. Also, he exercised some flexibility on pricing & delivery options. He provided a great referral for an electrician for running the dedicated AC box for the spa, and his team did a great job of communicating when it came to delivery and installation. Ross then called me after the install to ensure that all went well. I really couldn't be happier with the whole process. Thanks Ross!

I called for 2 days leaving messages for the service department. Finally the young lady answering…read morethe phone was able to track them down and get someone on the phone to answer a question. I also had a service visit scheduled for "first thing" Tuesday morning. When I called Tuesday at noon when no one showed up at first they confirmed yes they were late, and then called back later to say "we had confusion and they were to come on Thursday". They obviously do not care about customers and even after I canceled my service appointment no one still called to apologize. Save yourself the trouble and call someone else that will atleast fake acting like they care.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

I love the renovations. I thought this place would never open back up and I am so happy they did…read more The ladies in the locker room was very nice as well.

After a long absence, I visited Spa Castle because they reopened following their closure for…read morerenovations. Note: Spa Castle states they don't provide sauna uniforms, but they do provide robes made of a thin canvas which is essentially the same thing. Everyone wears robes around the facility, not clothing, for the most part. That's standard for a Korean bathhouse. Great: The facilities are large and really pretty with a huge variety of pools, saunas, and lounging areas, and calming music. There's a gym too but it requires sneakers. There's a large outdoor pool area. Spa Castle is friendly to those who don't want to be nude in the locker areas as you can wear the robes everywhere. Every major lounging area had a water cooler available. They also have nice details like a swimsuit dryer and shelving outside the saunas to hold your water bottle, drink, etc. Needs improvement: There is caulk floating all over the pools, and it's coming off the benches inside the hot tubs. I would rather not have caulk inside my private parts. Tickets are pricey, and don't include any traditional spa services (massage, scrub, nails etc) which are an additional fee. At least one area was still closed, and not all pool buttons (water jets) worked. Despite the pricey ticket, not everything is in good repair. I had some issues with service. Be prepared to give your phone number upon buying tickets. I didn't want to, they insisted. Definitely started my visit on a sour note. Then, I was not allowed to leave the building to get my water bottle which I forgot in my car. I had to make a fuss before I was allowed to retrieve my water bottle. What the heck? I don't understand why the web tickets are not redeemable for 24 hours after purchase. That makes no sense. They don't offer shaved ice for sale anymore, but the shaved ice pictures are still up. I wish they would correct these details. Unfortunately, I won't be back for a while.

Technician knew what was wrong and had it replaced a few minutes later! Really nice to have someone…read morethat knows what to do right away!

This place is great for good advice, products and service. We had to replace a DE filter vessel…read morethat ruptured, during the search I spoke to Kim who recommended a multi cyclone pre filter and cartridge system. It is so much easier to take care of and works great, I've been a customer ever since for supplies and service. Rick did the install and we have had him back twice for minor repairs on other parts of the system. He is knowledgeable and quick to respond. This is our go to location for all things related to the pool.

This review is still in the making. I am beginning to believe customer service is not one of the…read moreimportant things they remember and they are representing Caldera Spas. I have made contact with Caldera Corporate Office. So far my experience with this company is very strained. But contacted a customer service rep there that is listening. They are dropping the ball and hesitate to give answers to the simplest questions and so far they have let this spa owner hanging... Coleman left me with the impression to go fix it myself and have ignored my other calls and messages and email. I can go into more detail after seeing if the corporate office comes to a resolve on this problem and I will finished the whole review. Some times the truth does more damage to this business reputation. Let's see if they can save it. Caldera Spa of California contacted me today; they offered a remedy and if it turns out to be true. I will completely give credit where it's due. I have hear zilch from Coleman at this time.

Our experience with Coleman has not been the greatest. I wouldn't recommend anyone else shop here…read moreeither. My parents live in Decatur and went to Grapevine to get better service and now they wish they would have gone somewhere else. We bought a 27" round above ground pool. The salesman told us it would arrive in 7-10 business day. Well, that came and went. When we called to set up installation. The pool still wasn't in and we were told it usually takes 4 weeks to arrive, by that time it was 4 weeks. So it finally gets in. We went with the installers that they recommend. BIG MISTAKE! The first thing they tell us there is going to be a $200 trip charge for coming out here ( which they could have gone further in the metroplex and probably wouldn't have charged). On the day of installation, it started raining pretty hard. They continued with the installation process. They had to finally pack up due to the rain because they lowered the pool two inches into the ground and everything was so muddy due to the rain they had to wait for it to dry before putting the dirt back in the space between the pool. Well as they were leaving, me and my mom noticed a huge bubble in the middle of the pool. But we assumed these guys knew what they were doing and that it wouldn't harm anything. Well a couple of days later they came back to complete the job and the liner is now stretched out because they left it like that. They tried to smooth out the creases on the bottom, but ultimately couldn't because the liner was stretched. Our options were to have creases on the bottom or wait for a new liner. Which would probably take another 4 weeks and that would be the end of summer. We called Coleman and spoke with the Sales Manager about this and first, he seemed to busy to even be bothered by this. It was a Friday or Saturday and he said he would call us on Monday and discuss further. We decided to just let them finish the job and discuss further with the Coleman people on Monday about our options. The installers left a huge mess! They didn't pack the dirt back around the pool, they didn't show us how to use the pump. They didn't tell us how to install the ladder. Nothing. These guys were done with us. Coleman never called us, we called them and got "Well it's no ones fault". ACTUALLY, IT IS. It's the installers fault that they recommended!! They should have stopped when it started raining... we spent all this money and our liner now has creases on the bottom. Coleman could care less about making it right. It's been two weeks and hasn't called us back. These people do not care about customer service...look elsewhere for your pool needs.

Their service just gets worse. The last two weeks the pool tech not only didn't open my filter,…read morebut he didn't clean it or open the pump basket. How lazy can you get?? I've already had to replace a pump motor because they do not follow up or let you know your water level could be low. If you value your pool and equipment, I would definitely not recommend Pool Troopers. I've never experienced service this bad. Update on the review. After 8 months I had to let them go. I was paying for full service the entire time and was not getting it. It pays to have security cameras everywhere and there is no disputing their poor service. Their communication issues are a big problem. They did not brush my pool. They did not vacuum it weekly like I was paying for. Stated I had a leak on the suction side. I had it fixed in two days so they assumed they didn't have to vacuum. Bottom line, servicing a pool is not hard. What is hard is finding an honest company that does the work. Pool Troopers didn't do the work and they knew I had cameras everywhere. I don't know who is dumber. Them for assuming the cameras didn't work or me for putting up with their bad service. What a waste of money.

No bueno. They do an okay job. I only use them for chemicals. Over the past few years, they have…read moregone up on their costs by more than 100%. I get it..."inflation". However, 125% increase. Look elsewhere than Pool Troopers!

Pool Tech took minimal action, charged a high service fee. Work performed didn't resolve the…read moreissue. Later in the summer I ended up getting a new pump from a different company that addressed my concerns. Now the pool works well.

I am not here to say that my pool is perfect and that it doesn't need any work, but I will say that…read moreit needs a company that is more customer-oriented. Our pool began to turn green, so we were told the filters needed to be cleaned. The company came and cleaned the filters, and charged us. One week later and the algae returned. Now we were told that we needed new filters. That should have been mentioned the week before during the cleaning, but that's fine. We bought new filters and installed them ourselves. The pool was still green for weeks until one day it wasn't. We didn't have issues for a while. Then, one day my wife noticed that the debris was in the same place in the pool the day that the company was supposed to come out. The next day, the pool turned green. We checked our backyard cameras and they never were there cleaning our pool, yet we were still charged for services. When we addressed this with the pool company, we were met with a hostile and argumentative response. Even though we showed them that our cameras never captured their employees on the date and time that they claimed to be there, the company refused to put the customer first. They said that the green in our pool was a result of our filtration system and not from our pool not being treated despite video evidence. Needless to say we would not recommend this company to anyone. We had issues from the start, but kept up good faith until we were shown that they would charge and argue for services not rendered.