Poolmasters is the best and I have tried them all. Scott Cohen really cares about his customers. If you have a problem, Scott responds to it right away. All his people do excellent work. If you want the best call Poolmasters! read more

After being a client of Scott Cohen's company, Poolmaster, for more than 13 years, I am utterly disappointed that I had to terminate my tech, Emerson Garcia, two weeks ago, along with the company. On August 18, 2026, I texted Emerson because I hadn't seen him servicing the pool in weeks. He said everything was fine but admitted he was only coming once a week, claiming I wasn't paying him enough. When I told him I was paying the bill Sophy Duarte at Poolmaster emailed monthly, which stated twice-weekly service, he said I could talk to the office or find someone else. I reviewed my security footage and confirmed I was being billed for twice-weekly service but only receiving once-weekly visits. Since I had been traveling for work for months, I don't know how long this had been going on. On August 19, I called Sophy at 8:47 AM and asked to urgently speak with Scott Cohen. She said he'd just left for a four-month vacation, left instructions not to be bothered, and there was no way to reach him. When I asked for a manager, she said Scott left her in charge. I explained the texts with Emerson, the video evidence, and that Poolmaster had been billing me for services not provided -- meaning both Emerson and Poolmaster were effectively stealing from me. Sophy said Poolmaster sold my contract to Emerson years ago and that this was his responsibility, not theirs. I reminded her that despite Emerson being called a "gig worker" (their term), it was Poolmaster that billed and collected payment from me every month, NOT Emerson. I stressed the urgency: Emerson was lying to me and stealing by having Poolmaster bill me for service I didn't receive and lying to Poolmaster too -- making Poolmaster complicit. Sophy said she'd look into it and call back. On August 20 at 9:33 AM, Sophy called to say she'd spoken with Scott. He asked how many months I thought Emerson had been doing this; I said I didn't know since my camera footage only went back 60 days. Scott instructed her to reimburse me four months of once-weekly service, deducted from Emerson's pay. I asked her to mail me a check. At my request, Sophy agreed not to tell Emerson until after that day's service. Sophy asked if I wanted Emerson to continue or if I wanted a new tech. I said we'd address that after she spoke to him about reimbursement. When I asked why my rate hadn't increased like it had in the past, she said Scott hadn't raised it because we were long-time clients. She mentioned what Emerson charges new customers for twice-weekly service, and frankly his rate was very high compared to other companies I later consulted -- especially given he was never on-site more than 25 minutes. The fact that neither Emerson nor Poolmaster requested a rate increase isn't my responsibility. Later that day, after Emerson serviced the pool, I told Sophy I wanted him back the following week on both scheduled days, since that's what I had paid for in advance. On August 21, I called Sophy to check on her conversation with Emerson. She said she told him what I'd reported and that the owed money would be deducted from his next paycheck; he said "ok" and didn't argue since the order came from Scott. She hadn't asked him why he'd done it. I received the reimbursement check on August 24. On August 26, I asked Sophy to have Emerson do the final monthly service the next day and ring the doorbell afterward to return my pedestrian gate key, which he'd lost a few times before. On August 27, per camera footage, Emerson parked in front of my driveway from 2:40-2:52 PM, then stood by his truck talking on his phone. He never returned the key. I called Sophy at 4:06 PM; she said she'd call him and get back to me. I never heard back, and no one answered the office phone at 4:50 PM. When I got home, I found Emerson left the pool equipment in service mode for no reason -- apparently the only thing he'd done in his ten minutes there. It took five more days and several emails to Sophy before I got my key back. I later learned Scott Cohen had moved to Colorado earlier this year. I had referred Poolmaster and Emerson to neighbors over the years, just as they were referred to me by my realtor. I hope those neighbors haven't been billed for services they didn't receive. I've since hired a new pool company, which found: a fully rusted gas pipe, a cracked conduit exposing wires, a fully cracked blower top (which Emerson claimed didn't need replacing), dangerously high filter pressure risking a pump explosion, and two cracked tubing pieces affecting the pool vacuum. The new company cleaned my filter last week due to high pressure. My Poolmaster receipt shows I was already charged for a filter cleaning on May 1, 2026. The following photos show how dirty the filters were just four months later. When I asked my new tech if they should be that dirty after four months, he said, "No." I'm sure I got charged by Emerson for a filter cleaning that never took place. read more

Poolmaster - Dirty pool filters - Pool Cleaners Near Me - Van Nuys, California

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The fact they gave excellent customer service to resolve any issue. Sophy was very professional and caring at all times!

**warning -Be careful ** I doubt that any of their reviews are even real cause this company has 0% customers service and 0% respect the way they talk with people ! This company doesn't Even have a license! Look them up on CSLB and see their website is a landing page that doesn't show their license so I request their license over the phone they were super rude yelling at me for what do u need license number They were like "what kinda of question is that?!" Yelling this at me and why am I even asking for it ?! I told them what do u mean why am I asking for it it's not showing online or anywhere and that's a first thing you ask! And then finally when the guy didn't stop yelling at me I yelled back at him that this is not ok him not giving me the license number by law so he hung up up the phone on me and then he called my landlord which are senior citizen and they don't understand to much about this and told them we are not going to work for u also clean pool anymore and they lied to them claiming "we are pissed she throw the pool men out" they did this lie about something I never did because they were scared not having a license tricking senior citizen since they don't know if someone is on your property doing any service is illegal first without a license and secondly if they fall or something then u will have a major issue. Luckily I have cameras allllll over my property! So I showed my landlord not just that I didn't throw the guy out I also offered him a drink since it was a hot day even though he didn't even clean the pool like he was supposed but didn't cause they need to come to do a leak inspection which was also set for today and their guy didn't come that does it so that's why I called to schedule it and discovered in the most rude way that they have no license or it's not active since it's no where to be found! So before thinking of doing anything with them I'd ask for their license and double check it online and see that all details match and address. Now all of this should not of even happened if they only were honest and give their "license number" like they must by law of CSLB to clients! read more

Poolmaster - License not showing on their landing page "website " - Pool Cleaners Near Me - Van Nuys, California

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Constantly billing expensive additional fees for treatments over and above the weekly chemical balancing. They contract out their weekly maintenance to independent pool technicians who aren't invested in the service or the company so the results are consistently sub par. They show up for 15 min or less, once a week, and then charge $120-$140 for their monthly "service." Wouldn't mind paying for someone who actually takes the time to brush and vacuum the pool but that's not what you get here. Office staff not customer friendly. Owner's attitude always seems like you're bothering him even though you're the customer. Much happier with my new service provider who is cheaper and better. read more

Scott Cohen and Poolmaster continue to do an excellent job of maintaining our pool and spa. Any issue that comes up is addressed immediately. Satisfied customer. read more

Used them for 5 years. Revived bill for filter cleaning as part of regular service. They DIDNT clean the filter. Don't know how long I've been paying for not receiving this service but I'm DONE. Oh yea, and the owner has an attitude. read more

Ye Sun Kim, "mr Kim" aka Pool Master seemed like he was going to be a good reasonably priced pool man at first. He was doing little fixes to fallen tiles and repairing the plaster which I liked at first, but i realized he was doing amateur work. Including coating the inside of the plastic skimmer with plaster. He turned out to be pushy and badgered me for almost a year to let him replaster and tile the pool. he brow beat me until i finally agreed to let him do the tile and patch up a crack. it was a good price, yup i screwed up by trusting this guy. along the way he spilled acid on my concrete driveway which caused a white stain that he nor I could get off. he dumped his cigarettes and trash in the yard. Biggest mistake. His tile work was wavy, he did it freehand rather than snapping a chalk line and he insisted on doing an acid wash which i said no to because the plaster had an old patina but he did it anyway. now my pool has ugly streaks and "dirty" spots in the deep end. There was a whole string of signs that this guy was an incompetent boob that I stupidy didnt heed as a warning. He didnt respect my privacy, I had to tell him several times not to walk up to my bedroom window and knock on yell into the window interrupting my sleep / privacy etc. He ruined my pool vac by being rough with it and cracking it. I had to replace it, that cost $500, he emptied my pool into a wash which is illegal even though I asked him not to. He was just a pushy jerk about everything insisting that he was an expert. After breaking my 500w work light, he insisted on using my pool light out of the water to light up his work which he did after dark. Yup it burned out, then when I asked him for a refund for the shoddy tile and acid wash he disappeared and stopped replying. I had a professional look at the situation and its going to cost me thousands of dollars to fix. Stay away from this buffoon at all costs. Im contemplating a small claims court case against this guy. read more

Scott Cohen - Poolmaster!!! Only great things to say!!! After so many years having Poolmaster handle all my pool needs and even remodeling pool and taking care of it... there are not enough exceptional things to say. I should have written this review many years ago but time gets in the way. This week we needed the tech to come out and he arrived and fixed the issue very quickly. There is never a question about keeping our pool up and running and keeping it sparkling clean. Thank you Scott!!! We appreciate all that you do for us! read more

I just terminated my service with Poolmaster after 25 years. I was told I needed a new motor and should perhaps replace the pump too-but that could wait. I got a second opinion and was told that I did not need a motor, (as the new professional started the motor and we ran it to clean the pool for four hours), but it was choked with leaves because the pool equipment had not been maintained. Because the motor was not working efficiently, the basket had also melted. The pump was deemed a very good pump. I am getting a new "O" ring to seal an air leak, and a new capacitor, and a new basket which will cost me at least 80% less than the hundreds quoted me. When I told Scott about this, he defensively said it was not a pool service job to clean leaves. If so, you'd think that maybe they would mention it to me at some point that the leaves needed to be cleaned out. The equipment is not visible, so I wouldn't/didn't know to check it, and assumed all pool related matters would be taken care of or I would be told about it. I read the other reviewer mentioning Scott hanging up on him, and that's exactly what happened to me as well when I said I'd be seeking service elsewhere. I understand not wanting to spend more time with me, but you'd think that after 25 years, he would have said he was sorry he hadn't checked it out further, or is there anything he could do to retain my business, or thank me for 25 years and at least want to part on a good note. I hate writing a review like this-but not as much as I hate being told inaccurate information that costs me a lot of money that I don't neeed to spend. Oh yeah-in looking at the optional question below this review about the company accepting credit cards-Poolmaster just anounced that they will start taking credit cards-but will also charge an additional fee for using them. read more

Just called to cancel their pool service due to referral from my neighbor. (The deal was better as the new pool service will service us both at the same time) Before I could finish 10 words, Scott just hung up on me. Very rude! I've used their service for over a year, I was going to mention my appreciation but was cut short... Very unprofessional. As for service, they are OK. The pool man can barely speak English but most of the time communication with him wasn't needed, I just call Scott. I can remember a few times where I called for vacuuming the pool and after a week, I found no evidence of vacuuming... read more

Scott and Poolmaster has been cleaning our pool for a few years now. Love them and now have them cleaning my parent's spa as well. Scott and the whole Poolmaster staff are friendly and extremely helpful. When we were selling our home and having problems with the buyers and the home warranty company, Scott and his team stepped up and saved the day!! Reasonable prices, attentive service and friendly!! read more

Can't say enough positive things about Scott and Poolmaster. You've got a problem, they're ON IT. He keeps my pool, and the pools in my rentals, humming along perfectly. He's fair, honest, and knowledgeable. read more

Scott has been servicing our pool for more than 18 years. His service and attention are excellent. He is very reliable. His employees are responsive to requests. He helped us to replace our pool pump with one that was more energy efficient and qualified for a $1000 rebate with DWP. read more

Poolmaster was recommended to me by a friend and neighbor this past summer. We had just put a new pool and spa in and needed a reliable service company to maintain it. Scott and his team are exactly that. They have been attentive to cleaning dates that meet our needs, have been proactive in recommended service, and are reasonable in terms of pricing. I've already recommended Poolmaster to other friends, and will continue to do so. read more

They are an ok company, our guy that comes to clean is good. But...hold on to your patience if you ever need to talk to Scott. He talks "at" you not with you. The reviews that mention he will hang up on you are true. You are treated as an inconvience, not a customer, if you ever need to talk to them. read more

Today was the second time that I found a Poolmaster employee throwing pool debris down my hillside. I asked him not to return. When I called Scott to report this he was curt. They are no longer servicing my pool. read more

I called to discuss available service times and when I could not do the wide window Scott offered me, he hung up. There was no further opportunity to work out another schedule. In my opinion Scott doesn't need new clients. And I agree with JL - very rude. Something to consider when an issue might arise. read more

we just started the service with poolmaster. we had a terrible pool service before that caused a lot of damage to the plaster of the new pool . we are so happy we moved to poolmaster. scott and crew are fantastic. thank you read more