Unresponsive, did not show up maintenance as scheduled despite repeated calls to try and remind them.

I needed some work done on the main drain at the bottom of my pool. The __ (Competitor) company came and advised - "must drain out 36,000 gal of water, then do the work, then refill with 36,000 gal. The cost of pool water alone - without labor is estimated at approximately $5,000." Then Mr. Charlie of Pool Service Co. (703) 528-3400 stopped by for a second opinion; advises "he has been in the business 30 years, that their competitor's whole approach was crazy." He recommended just sending a diver down. I scheduled thru their front desk person - the polite Ms. Marie. Later, Pool Service Co sends their diver - good-humored professional Mr. Mark. He swam to bottom, worked underwater on the main drain for 15 - 20 minutes. We restart the pool - everything works well. A solid professional company by any measure. read more

Almost 30 years ago, I sought out PoolService Company (PSC) because my then current maintenance company was not reliable. For years, PSC delivered excellent service and I was highly pleased. A few years ago, things changed. Almost overnight, it was impossible to reach a human being by telephone at PSC's office. Experienced and reliable employees were gone. A decidedly mercenary, wham-bam-thank-you-ma'am approach to pool care appeared. This spring was the last straw. This morning I fired PSC for incompetent service. Their immediate task was to open the pool and get it clean. After two visits, the techs disappeared leaving me with a cloudy pool whose floor remained dirty. More alarming, the pool pump kept losing suction. Why was there a loss of suction. One could ask PSC's techs; however, they seem not have paid attention when I personally got on my knees and demonstrated to them that the weirs in the skimmers were getting stuck and blocking water entry into the skimmers. Despite the demonstration, this was not enough to get PSC's highly trained and attentive staff to take any interest or remedial measures. Perhaps they were too busy not fully cleaning the pool, which, as noted, remains cloudy with a dirty bottom. In any event, the pool pump began making uncommanded shut-downs. I notified PSC, who, of course, could not be reached by phone. Notwithstanding a rude voicemail left by me, PSC responded with its usual languor and sense of urgency. Which is to say no response at all. The case of the shut-downs, in my uninformed opinion, was the overheating of the pump because of the loss of suction resulting from the stuck weirs to which the PSC techs were too busy to attend. I fully expect that, unlike the PSC techs, PSC's billing department will be Johnny-on-the-spot in sending me a crisp, detailed bill for this risible service. You have been warned. read more

Their service has continued to deteriorate the last two years. We have called several times to have the condition of the pool addressed and been assured "someone is on their way." After a month of algae taking over pool, this is what it looks like now. I've watched them barely clean anything and kick around slate filter covers when they are here. Switching pool service ASAP. read more

Pool Service Company - Algae invested pool - Pool Cleaners Near Me - Arlington, Virginia

We had a horrible experience with this company a year ago, and cannot believe they are still in business. We have a fiberglass pool, so it cannot be drained--or it will crack. We came home to find it practically drained. I'm glad I didn't stay late at work that day or it would have cost us much more than what it did. As well, my husband came home to find one of the employees lying in our hammock (instead of working). I'm still looking for a pool company I can use, and trust--Pool Service Company is not one of them! read more

You can expect professional, honest and affordable service from Pool Service Company. I've used three or four other companies to open and close my pool over the past fifteen years and discovered Pool Service around 3 years ago and have been very happy with their service ever since. I wound up needing a partial renovation and got a few estimates from other companies just to compare. I am very grateful I stuck with Pool Service as I needed help from every department for one reason or another and they were nothing but top shelf, thorough and professional. Highly recommend. read more

Don't waste your time & money with this company! For 5 weeks now, we've been dealing with horrible customer service starting with them adding too many chemicals (causing the pool to foam like a bubble bath), to them leaving the polaris out of the pool - causing the pool to drain over a foot while we were out of town. Their response is that they have lots of "new and young" people which is simply not good enough. We can't wait to use a different company next year!! read more

This review is for the expert pool repairman, Billy. He is a true professional, knowledgable about all pools, including an old pool built in the 80s. He is quick, knowledgeable, thorough, and I could not be happier with Billy. If you ever need a repair done to your pool, make sure you ask for Billy. If he happens to be booked for a while, believe me, his work is worth the wait. The prices are reasonable too. read more

I had them install a new heater on my salt water pool. I worked with Sean who was very knowledgeable and easy to work with. Plus there price ended up being a few hundred cheaper than a quote of another company a friend recommended. read more

We have used Pool Service Company for over 16 years. They are extremely professional, reliable, and responsive to our requests. We have found them to provide personalized service and they give us advance notice of when they will be arriving which we requested because we have dogs. Sean O'Connor, their production manager, runs a very professional and organized operation. He has longevity with the Company and is extremely service-oriented. We highly recommend this Company. read more

STAY AWAY FROM THEM!!! Poolservice Company is a waste of time! This company was hired to winterize and monitor our connected spa and pool this past winter. At the end of the day, they only monitored the pool and not the spa. We had staining issues and scale buildup in the spa due to their negligence. They stated that it wasn't their responsibility because they did not monitor the chemicals after new plaster was installed and that they were only hired to close the pool and spa winterize it.They checked the pool but never the spa. They said that they could fix the problems that took place for an additional $750. DO NOT USE THEM. They charge for a full 45 minutes for routine cleaning even if they do 10 minutes worth of work. I should have read the YELP reviews prior to hiring them. I am surprised they are still in business! read more

Run, do not walk, as far away as you can when looking for a company to service your pool. This company over the years has managed to suck the joy out of our pool ownership, and has consistently provided lousy service which borders on criminal negligence. It's been a series of headaches and disappointments and arguments. Though I like to patronize local companies, this is one exception which I learned the hard way. Their remodeling services are even worse-- colossal failure. Look elsewhere for your pool servicing and renovations! read more

Do not use this company if you want something done professionally and in a timely manner. I have had much work done on my home and surrounding property and have never had as many excuses as I have gotten with this company. Their regular pool cleaning is fine, but pool repairs? Save yourself the hassle and go somewhere else. I wish I had. read more

I think the Arlington, VA, Pool Service Company is terrific. They've done excellent work for me at prices that I think are more than fair. Their staff, from office personnel to service technicians have been uniformly helpful, knowledgeable, prompt and pleasant. I couldn't be more pleased with the service they have provided over the past three years. read more

I've used Pool Services for over 2 years and they have always done a great job of servicing my pool. My son has a bad habit of trying to break everything in sight, yet they keep the pool up and running. They have come quickly when needed, and always send someone who knows what they're doing. I use them to open and close my pool, plus vacation service and heater up-keep. I recommend them. read more

We have used Pool Service Co. to open and close our pool since 2006. They are timely and good, the service is always consistent. The office accounts manager, John is a super dependable employee. He called me to answer my concerns after having a root canaal on a Frday, so that I wouldn't have to wait the whole weekend for an answer. Charlie has been our pool technician for ten years and does a great job. We are loyal customers due to their professionalism read more

I have used this company for 20 years. I have a modest income (under 50,000.) and the service is very good and they are dependable.. The prices are fair and if a mistake is made..it is corrected quickly. The staff is helpful and the work is done well.Pools are an expensive venture but it is a sweet pleasure for me and I recommend this company with no pause.Besides...I love the FROG!! read more

I couldn't be more impressed with this company. We had used another pool company for about 10 years and finally got rid of them after not receiving timely service (waited over a year to get tile fixed - they kept stringing us along). Pool Service Company has been amazing. They are on the ball in every way. Each time I call I am given a very timely appointment and the technician has arrived at the time and date promised. The work done has been great! They opened our pool and came to our house several times in the first week to be sure it was in tip-top shape. Finally! I have found a pool company I love! read more

Previous owners warned us about billing problems with Pool Service, but we wanted the convenience of a local service company. Huge mistake. They sent and charged for extra technicians, overstated mechanic hours on the bill, charged for work we didn't request, and failed to performed the services that were requested. Don't believe them if they tell you the price for a service or if they tell you that they can clear up or clean up your pool. Wasted a lot of time trying to straighten this out with them. Thank goodness we quickly stopped using them. read more

I've been a customer for two years, as the company knows my pool well as they worked for the former owners of my house. I find them knowledgeable and on top of work, but expensive. When they give a quote, it's always for the rolls royce solution when frequently a chevy will do just fine. read more