Kurtis was extremely responsive and also accommodating. I was having an issue with my pool fountain…read moreand our maintenance person wasn't sure how to make it work. Kurtis got on the phone with me immediately, I sent him a handful of pictures and a video of our pool system and within minutes he knew exactly what the problem was. On top of that his attitude was incredibly calm and you can tell he's someone who really values his customers and truly wants to help. Thanks Kurtis!!

Easy to get in contact with, easily found the problem, and was able to replace the part a few days…read morelater. The price quoted was reasonable. I recommend Broward and Miami Pool Service!

Excellent service and resonable rates: and they solved our problems.First rate.Thanks Leo!read more

Our condominium hired SoFlo Pools all the way back in 2018. We are still with them, and I have to…read moreagree with the other reviewer that said, SoFlo Pools is "The ONLY pool and spa company you should consider hiring in South Florida." We must have gone through 3-4 different unreliable pool companies before being lucky enough to find SoFlo Pools. Here's what is our condominium building loves about SoFlo Pools! 1. They have a super cool report system that emails a picture and chemical report each time they service the pool so that you know it's safe for swimming. 2. Affordable. We were with them for two years, prior to receiving a modest fee increase. 3. Similar to another reviewer, we had a non-functioning hot tub / spa. SoFlo Pools was the only company to work with us to repair the system. It was complicated, and they figured it out, and installed a new control system. 4. Customer service responds quickly via phone or email. And on more than one occasion, one of the company owners has assisted us in problem solving.

I had my pool built with Rosmel Pools a little over three years ago, and in August the pool pump…read morebroke down. What frustrated me the most was finding out that the warranty had expired in June -- less than two months earlier. The company only works with Jandy pumps and did not provide me with any other option except replacing the entire pump, which I find unacceptable given the short lifespan. I expected higher-quality equipment and better customer support for a pool that is just over three years old. This experience gives the impression that there is little concern for the customer once the installation is completed.

I promised to give an updated review and here it is. It's…read morebeen about 9 months since pool has been finished. Overall we were doing permits for 8 months. Communication after this initial review improved. I was getting weekly calls from lady handling permits and even sales rep when needed. I did still have to speak to the engineer at the DERM department on a weekly basis too to make sure that both parties were understanding each other bc the special permit got "denied" 2 times. I do have to say that once pool construction began everything ran really quick and fast. We had a pool before Christmas. From the ground breaking to the finish work I had Pepe and another superintendent come in to supervise the work at least once a week or they will come and prep for the next part. I was also almost at all inspections and spoke to the inspectors as recommended by Pepe. Overall, I do believe that they have to communicate with the clients more often during the permitting process and specially when there are special requirements for a permit due to the property. So far my pool looks beautiful and it hasn't had any problems.

This company is the best! First when we called they answered almost immediately! Second after…read moregathering information about our situation they suggested we run a bucket test to really check if we had a leak vs charging us for nothing. Third they set up an appointment while over the weekend and clearly explained their procedures and policies! They showed up early to the appointment and using red dyes and an underwater microphone identified that our leak was in the light fixture not any of the pipes! Darbin and Jordan had all they needed to fix the leak and there was no additional charge to seal it!! Joe, Darbin and Jordan are awesome! Highly recommend this group!!! I would give them 10 stars!!!Thank you!!!

Extremely disappointing and unprofessional experience…read more I was only informed after 5 PM the night before that the pool needed to be filled to normal levels for the leak detection appointment. I live over 30 minutes from the property and would have appreciated more notice to plan accordingly. We had a 2 PM appointment scheduled the following day. I took time off work and drove to the property to make sure everything was ready. I sent multiple text updates throughout the day showing the pool's progress, but received no response. When I finally called at 3 PM, I was abruptly told the appointment was canceled because he was "too far away." This is some of the worst customer service I've ever experienced. Communication: 0/10. Consideration: 0/10. I can't speak to the actual service--because it never happened.

In a town loaded with poor and ambivalent customer service, "Manny's Place" is a shining star in…read moremaking a customer feel welcome, providing expert advice, and selling supplies along with knoweldge of how to use them properly. The store is sparkling clean, easy to find, and stocked with everything you need to either keep your pool looking like new, or to make your old pool come to life again. They are a full service operation, and can do everything from designing and building your new pool, to fixing up the old one. To be honest, it is rare to come upon people who seem to enjoy what they do and don't take the customer for granted. They are happy you've walked in the door, and exude professionalism, know-how, and warmth. Manny is the owner, and his son ("Manny the Third") was working the register. Businesses like this deserve to prosper!

These are the worst pool suppliers I have ever dealt with! The owner Manny will rip you off by…read moreselling you products that you don't need that will later cost you twice as much to fix!!

Fernando really came to the rescue. We had been working on removing silt from the pool for a week…read moreafter the recent flooding. Once he contacted me he came the next morning as promised. Really a very nice person and did exactly what he said. Our pool is now as his company name: cleand and clear!. Highly recommend this company.

Unless you want to get scammed do not use this service.!!!! I was told shortly after my months…read morepayment in advance . Service will no longer be provided. Although reassured the last month service would still be administered. I was left high and dry, after serveral phones and v/m frwd to do not disturb. It was clear blue would not fufill the last month of their paid contract.

Great service great team. Great pricing. I recommend. More characters because…read moremore required

I recently started using Aqua Pools for regular pool cleaning after struggling with my pool filter…read morefor a while. When their team came out for an initial inspection, they identified the issue and recommended a filter upgrade to get things running smoothly again. The technician arrived on time, worked efficiently, and handled the entire installation with great care and attention to detail. Everything was done quickly, cleanly, and thoroughly--I was genuinely impressed by their professionalism. Now my pool is circulating perfectly with the new upgrades, and the water has never looked better. I highly recommend Aqua Pools for any of your pool service or equipment needs. They truly deliver quality work!

I have had this company to maintain my pool for over a year now. When I bought my house, the pool…read morehadn't been touched for quite some time and it looked awful. Aqua pools came in and did weekly maintenance until it started to look clearer. They replaced my pool light and slowly started to return to being a usable pool.