Excellent service and resonable rates: and they solved our problems.First rate.Thanks Leo!read more

Our condominium hired SoFlo Pools all the way back in 2018. We are still with them, and I have to…read moreagree with the other reviewer that said, SoFlo Pools is "The ONLY pool and spa company you should consider hiring in South Florida." We must have gone through 3-4 different unreliable pool companies before being lucky enough to find SoFlo Pools. Here's what is our condominium building loves about SoFlo Pools! 1. They have a super cool report system that emails a picture and chemical report each time they service the pool so that you know it's safe for swimming. 2. Affordable. We were with them for two years, prior to receiving a modest fee increase. 3. Similar to another reviewer, we had a non-functioning hot tub / spa. SoFlo Pools was the only company to work with us to repair the system. It was complicated, and they figured it out, and installed a new control system. 4. Customer service responds quickly via phone or email. And on more than one occasion, one of the company owners has assisted us in problem solving.

I dealt with Ricardo. When I called he was here the same day to give me a quote. After assessing…read morethe pool he gave me a verbal quote. He then sent us a written quote immediately afterwards. We settle on a starting date and he was here on that day. From start to finish he kept in touch telling us what time he would be here and when the crew would come in to do the job. He was punctual and on time. He had an amazing crew that did a great job resurfacing the pool. Ricardo follow up with us several time after the pool was done to make sure everything was in order and working perfectly. I recommend Pristine pool.

This is definitely the company you want to work with. Ricardo was knowledgeable and professional…read moreand took the time to listen to me and offered me options based on my budget. He wasn't just there to sell me anything and that really set the tone for us to trust him versus the other two quotes we got from other companies. We are very happy with the finished product and we love our new pool that desperately needed a fresh look! Highly recommend!

Horrible experience. Felipe is just too new to working with clients and doesn't know how to…read morecommunicate properly. From the beginning I told him we had only PayPal or Venmo to make the payment for the cleaning that he did on Wednesday and I just can't seem to understand even today if the kid CAN'T read. He behaved like the pool cleaning wasn't going to be paid and started texting uncontrollably to pay him, that I wasn't being fair etc (I'm attaching screenshots) when I told him from the beginning that we didn't have cash, cards or checks and needed to pay via one of the methods used and he just kept sending the payment link which doesn't have the option of paying with PayPal or Venmo so I decided to wait until our cards arrived in the mail on Friday (today) to go ahead and proceed with both of the quotes he gave us which was $580 for fixing the motor of the pool and $75 for the pool cleaning. He still decided to behave as if though we need to request someone cleans the pool for free and were never going to pay him. They are prompt in answering and he accommodated for his employee to come out on Wednesday and treated the pool for a bit of algae that had accumulated due to the motor being damaged but the way he handles business is unfortunately not good. We were going to hire his company for our monthly plus the fixing of the motor and he completely ruined that because of the way he behaved. Muy irrespetuoso y desesperado, los negocios se hacen con calma, no tratando a la gente como tráfalas.

Knowledgeable technician. Seemed to have a good grasp on what is needed to bring my new pool up…read moreproperly.

We hired Blueviel a year ago to resurface our inground pool. They did a great job. A few months…read morelater, we discovered that the pool was leaking and it was determined that it was the return nozzle connection to the return pipe. Blueviel easily honored the "warranty on workmanship" clause in the contract and came out and replaced the return nozzle. Great job Blueviel!

we manage luxury vacation rentals right on the beach and let me tell you, finding a good pool…read moremaintenance company has been an absolute nightmare until we found Blueviel. We went through like 3 or 4 different companies before this and they were all terrible - people not showing up, doing half the job, you know the drill. Started working with Blueviel back in March and honestly it's been night and day. These guys just get it, like they actually understand what it takes to run a good operation business. Their staff show up when they say they will, they're always in uniform and professional, The thing that really impressed me though is how easy they are to work with. We had this situation last month where a guest checked out early and we had another family coming in like 3 hours later and I called them kind of freaking out and they just handled it, no complaints or upcharges or anything. Their customer service team is super responsive too, like they actually pick up the phone which seems rare these days. Price wise they're totally fair, maybe even a little cheaper than the last company we used and the quality is way better so that's a win. They've also been really flexible with our schedule since we have turnover happening all the time, sometimes on weird days or short notice. Anyway if you're doing vacation rentals or Airbnb or anything like that you need to call these guys. They've made my life so much easier and our guests always comment on how pools are looking good . Worth every penny.

Our spa needed a major overhaul as the paint was rubbing off and the tiles were broken and rusting…read more I called so many pool remodel companies from Ft. Lauderdale to W. Palm Beach but we received 3 very outrageous quotes and others that said the job was too small for them. I am a review nut and found Blue Magic Pools in Coral Springs , I phoned and Serge made an appointment that afternoon. We received a very fair quote but I was really impressed with his honesty and knowledge. We wanted to add a marble coping and he allowed us to go to his wholesaler to select a gorgeous marble, the selection was incredible. Serge oversaw every detail of the entire job and had his talented team of tilers and electricians along with him. We were given a time frame and Serge delivered exactly when he said. We could not be happier with our decision to trust Blue Magic Pools and Serge, we love to look out at our backyard, it's gorgeous. Thank you Serge, we are very grateful!!!

We invited Serge to our condo property and asked for a proposal to apply new diamond brite and…read morerepair a couple concrete leaks. He said he would provide a proposal the following week. I followed up with him several times and each time was promised a proposal in a few days. It never came. We handed this off to our property mgr to follow up on the proposal. He was promised as well with a proposal never showing up. If we received a proposal tomorrow we would be afraid of awarding Serge the job. He was unreliable, never followed through and never initiated a response saying he needed more time. It was always us following up. His reviews do not back up his actions.