So happy to find a honest and good company. Matt has great communication skills. He explained the issues as he was fixing it. It's not always easy to find super honest, efficient and trustworthy people. Matt is the real deal! My pool cleaner didn't know how to fix the issue. Matt shows up with a mobile pool shop. He was so quick to diagnose and repair the pool heater. Well worth his services to have peace of mind it was done right. read more

Matt and his team are honest and reliable. Super knowledgable regarding pool maintenance. Communication skills are excellent. I've recommended Pool Pros to my neighbors and friends. So happy with their work!! read more

Matt came right out and fixed several problems I was having. Pump wouldn't turn on, heater was leaking, and LEDs went out. He fixed the pump and the heater by doing his magic (no need for replacements), and also diagnosed my LED issue, for which he and his team will do the work. A nice guy that charges fair prices and seems to genuinely care about the problem! If I need pool repairs, he's going to be my guy. My pool builders live quite far away, so I'm not expecting them to come out for stuff like this. read more

Matt and the whole team at Pool Pros were wonderful to work with. Matt provided clear communication and a step by step plan to drain, clean, and refill the pool after the Palisades fires. Excellent service and fair prices. Highly recommend! read more

Pool Pros - Before - Pool Cleaners Near Me - Santa Monica, California

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Matt was super helpful and very passionate about helping to figure out what our pool issues were. Very knowledgeable and figured out the issues with our complicated pool pretty quickly. Would highly recommend him. read more

These guys stand out from the rest with amazing customer service and a ton of knowledge about pools. Matt @ Pool Pros is so easy to work with. He fixed the issue with my pool heater at less than half the estimated cost of my previous pool guy. read more

Finding Matt at Pool Pros has been one of my greatest achievements this past month! After two failed attempts to find a weekly pool service that could effectively maintain our saltwater pool, I needed to hire a true pool pro to help guide us on next steps. Matt responded quickly to my request and came over the next day to assess our pool and equipment. Our salt cell needed to be replaced, which he had with him, so he replaced. Our check valve also needed to be replaced, so he ordered it for us. He also replaced a few O rings. Matt introduced us to the concept of tile bead blasting to clean off the calcium on our tiles, so I found a bead blaster to come out yesterday. I texted Matt before the tile cleaning folks showed up to see what I needed to do to prepare the pool. He immediately called me and walked me through putting the pool in service mode and turning off the auto-fill. He also recommended that we change our water since it hasn't been changed in 5 years and the water tested very hard. So I also had the pool half-drained yesterday so we could fill it back up with fresh water. I've become much more educated about pool maintenance this past month, and it's largely due to Matt. He is patient and happy to answer any and all questions. Our big pool system is no longer "scary." I now have Matt to guide us and make sure we enjoy our pool for years to come. read more

Matt at Pool Pros was amazing. I called and Matt was at my door within the hour. His service was fantastic. Smart, friendly and he listened to my issue with our hot tub. It was making more noise than it should. After talking through some possible solutions, Matt figured out a solution that was affordable and he fixed the issue the same day. Call Pool Pros today. read more

Matt Stern responded to my request within 2 days. Game me proper evaluation of works needed. Fast, reliable, great prices. On time. I would definitely recommend him to my friends and family. Outstanding service! read more

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Matt Stern, the owner of Pool Pros, is the best! I contacted him just a couple days before I needed start up services for my new pool (because my pool company didn't tell me until then) and he was there within 48 hours to get things going and explain things to me (because I really knew nothing and my pool builders didn't do a great job of educating me). I decided to sign up for weekly servicing of my pool by Matt and his company because I felt like I would be in good hands with them, and I was right! Everyone told me that maintaining a pool is a huge hassle and I might want to rethink building one, but with Matt and Pool Pros servicing my pool, I don't have to do or worry about a thing. He's extremely responsive to all of my texts any time I have a question or concern (above and beyond really). Big fan! My only complaint is that they don't accept credit cards, but c'est la vie. read more

Matt is awesome, quick and knowledgeable. We had an unfortunate event where our filter broke because of neglect from the previous owners of our house. He came on Monday to assess the situation and came back Tuesday to replace everything and even added chemicals and conditioner because our pool maintenance guy hadn't been doing that. If you're having issues with pool equipment def give matt a call. read more

Pool Pros is kindof like having a best friend who is an expert in fixing pool & spa equipment. I've had a half dozen companies over the last decade, the first (and best of those) was a great, old guy who sadly retired. When he told me he was closing up shop I asked him for a referral and he said, "When i meet someone in this business who i trust, I'll call you." He never called. Since then it's been a parade of nincompoops who seemed more interested in collecting diagnostic fees than actually helping fix anything. This spring i hired someone to replace my old spa pump, which was at the end of its life. He suggested i upgrade the controller so that i can control the spa via wifi. He stayed late one night to finish the job and all seemed good. I sent him a venmo and even tipped him for his willingness to work into the night. The next day I notice the spa wasn't heating. I texted my guy. I called. I texted. I called. I texted. I called. i wasn't mad... I just wanted to pay him to come fix the heater. The guy just ghosted me. It was bizarre. The problem was... i had several hundred people coming to an event at my house and I spent 2 weeks trying to get ahold of this guy. Finally, 2 days before the event i give up and look for someone else to help me. Thank the lord I found Pool Pros. The owner, Matt, called me and i explained the situation. He showed up the next morning and we quickly came to the conclusion that the rusty old original Raypak heater wasn't worth fixing and i needed a new heater. Matt ordered the new heater and installed it the next day so that I could have it working for the event. it was incredible. He also didn't charge me any kindof rush fee or anything extraordinary for dropping everything and helping me out at the last minute. I was already super happy, but it gets even better... I've had a couple technical issues with the controller the other guy put in (which was a bit jenky) and Matt came by twice to help me tweak it to work right. At no charge. Pool Pros is amazing and (although it took me awhile to get around to it) I wanted to write this review so that everybody hires them and they get that crazy level of success they deserve. Except... maybe not so much success that Matt just decides to retire! If you want expert advice and world-class customer service at a fair price, just call Pool Pros. read more

THIS is a great pool company. Great customer service. Patient when answering all of our questions. Flexible when our pool construction end date kept changing. Helped us resolve an issue with the pool equipment. Most of all, Matt and Cesar are just really kind people. We had them come out for a startup consultation. Even over the phone, I could tell Matt had great expertise and I felt comfortable asking questions. We had consultations with a couple of other companies and we were not confident they could do as good a job. Cesar didn't rush the startup which is better for the plaster/mini pebble. We would definitely have them for pool service again. read more

Found them through Yelp reviews (thank god for Yelp, always steering me in the right direction) and had an excellent experience. Matt was friendly, professional, knowledgeable, communicative, quick to respond and got us an appointment quickly. We were shopping for a new, on-going pool servicing person, and even though Matt couldn't currently take us on, he gave some great advice on the state of our pool, what we need to service, quoted some prices and gave us some honest feedback that definitely wasn't trying to upsell us on anything. Always appreciate when someone is transparent with their quotes and advice. Will absolutely be hiring these guys to handle some of our current and on-going pool needs. read more

I cannot speak highly enough of Matthew and his team . They are real pros . Matthew is extremely knowledgable , patient , honest and always available for his customers . His employees always come the day they are supposed to and leave your pool spotless . If you want a real professional service , do not look elsewhere , Pool Pros are the way to go . I highly recommend them ! read more

I would give six stars if I could! We had a pool heater malfunction. First tech from another company spent 5 minutes and said a bunch of technical jargon and it would be 1500 to replace "the circuit board." Called Pool Pros, they answered promptly, found time to come out the same morning, were very professional, very knowledge, and took the time to both fix & explain the problem... which ended up being a 100$ sensor. I will definitely be calling PoolPros for any future needs!! read more

Matt was awesome! Honest and fair service, articulate and personable, and fast and efficient. He explained what was wrong, cleaned and fixed only what needed to be fixed without trying to make the problem seem worse than it actually was. I will be using his services again when it's time for quarterly maintenance. Very pleased and impressed with the quality and level of service. Thank you!! read more

Found Pool Pros on Yelp and so glad I did. Matt came to see our new pool plaster installation as we were looking for a pool start-up service. Turns out Matt was very informed about pool equipment and plumbing issues so he could honestly advise us on new equipment and clean up the mess from the previous pool guys. Decided to hire his company to do our pool cleaning and help manage our ongoing leaks from the old pool plumbing. Honest, friendly, professional and comprehensive pool service. Matt gave us alot of confidence in his company. read more

Pool Pro was amazing. I contacted them at 7 AM for an emergency pool repair and they were at my house by 815AM and it was completed. Would absolutely use these guys again. Totally fair on price and super helpful. read more

Amazing service the quality and detail these guys have are amazing very honest and reliable highly recommend to friends and family!

I'm so happy with our new pool! It's spectacular! Pool pros were so professional and did such an amazing job! My husband and I would highly recommended them. read more

We just moved and needed a new pool company. A friend recommended Matt at Pool Pros, and we feel like we really lucked out! He was prompt and professional the first visit, and has shown up like clock-work every week since. We never have to worry if the pool's going to be ready for a dip, and right now especially, that is KEY. The price is fair, the service friendly, and we couldn't be happier. Highly recommend. read more

Fantastic experience with Matt at PoolPros. Helped fixed a defective hot tub motor and installed a new control panel circuit board and ozone. Handled everything professionally and quickly, was on time with scheduling, and responsive with communication. I will be calling PoolPros for all my pool needs in the future. read more

I'd been having issues with my pool for almost a year that nobody could seem to be able to figure out. A friend suggested I call Matt at Pool Pros and he was able to diagnose and fix the problem. Matt was extremely professional and fair. I would recommend Pool Pros to anyone looking for quality pool services. read more

Matt was on time, wore a mask and did a super job. Replaced the mastic on the decking and it looks really good. Great clean-up. We've already asked him to come back to upgrade our light! Fair pricing too. We couldn't be more pleased. read more

Matt was super responsive and helpful. I was nervous about setting up my chemicals for the first time in my pool but he came over and set it up and have me a shopping list and told me how to maintain everything. Super excellent experience. Would recommend to anyone. read more

Pool Pros - Pool Cleaners Near Me - Santa Monica, California

On time and on budget. Helpful and very knowledgeable. Matt was courteous and gave 110%. Bravo. Thoroughly recommend. read more

Matt was prompt, efficient and clean!! Kept his word. Would definitely recommend and use his company again.

You know how sometimes a repairman diagnoses a problem & suggests the solution, and you get the 'ick' feeling in your gut? I was told I needed a new pool heater for $3500 parts & labor. I wasn't really surprised given my heater is 15 years old but still, my scam meter was blaring. I googled pool equipment repair and checked reviews on many other vendors, Matthew Stern of Pool Pros stood out. I fully expected to replace the 15 year old heater, I just couldn't use someone who set off my scam meter. Matt arrived and was happy, professional and confident. I was transparent about the heater's age & prior repair recommendation. His diagnosis? A blown fuse. Yes, a blown fuse. Replace a fuse vs install a new $3500 heater. My heater is at life expectancy but as per Matt (& any logical person), a blown fuse does not necessitate premature heater replacement - as evidenced by it immediately firing up! "Integrity: adherence to moral and ethical principles; soundness of moral character; honesty. " Yep. Stop your research now, if you're reading this you've already found the right man for whatever job you have. Thank you, Matt read more

Matt was outstanding. Short call time, he came out and installed a pool filter in record time. Even more, I had a sudden issue with pump pressure and he talked me through the fix over the phone at no charge. Saved me a major headache and expense. Totally reliable, communicative and professional. Do yourself a favor and look no further. read more

I feel like I struck gold finding Matt as our pool pro - and I have Yelp to thank for finding him! As a first time pool owner, we knew nothing about how to 'start up' or maintain a pool - and there is a lot to know, from the equipment to the chemical balancing. Our pool builder finished the build and then left it up to us to take it from there, which can be overwhelming as a first-timer. Luckily, I found Matt, and he has been our pool guru. He is super knowledgeable, communicative, careful, and so patient - he answers all of my questions and is very responsive. Honestly, I can't recommend him highly enough! read more

These guys are great. Best pool service I have ever had by some way. The "Pros" in their name tells you everything you need to know.

These guys are exactly what their name states...they're true Pros. I couldn't be happier with the work they've done to keep both of my pools in excellent shape. They diagnose any issues quickly and fix them on the spot whenever possible. The owner Matt and his tech Cesar are a class act and treat your pool like it's their own. read more

We hired Pool Pros to replace our pool mastic. Matt did a great job and the price was very competitive. We will be using them again for other pool needs. read more

Highly suggested!!! Matt was a superstar! Our current pool service has no pride in their work, the pool would get funky the day after service and never looked sparkling clean. I called Matt to troubleshoot and he came through for us on short notice, on a Sunday, in time to make the swamp look clean enough for a photo shoot. Thanks, Matt. Perfection. read more

I'm a first-time pool owner and definitely needed a crash course (splash course?) on pool maintenance and how all the components worked. Matt came out and went through my entire Jandy system and was very patient with all my questions and noob status. I recently booked him a second time for an air filter service. His prices are fair and he's punctual. I'm grateful to have found Pool Pros. read more

Matt was awesome! We put up an above ground pool this summer and, after 2 months of balancing the water ourselves with no problems, woke up to a cloudy pool that, no matter what we did over 4 days of "fixes" (and tons of internet research), we couldn't get it to budge. I called Matt and he came within 2 hours, diagnosed our problem, gave us a realistic time table for the fix and clear directions on what to do (and not do!) going forward. Thanks to Matt we now have clear water again and he did this knowing that our pool setup is temporary and the service visit was probably only a one-time thing. We have clear water again and much more confidence. You just can't DIY that kind of expertise. read more

I had an chemical imbalance issue with my pool. I called Matt and he was able to come by within two hours as luck would have it. I found him to be very knowledgeable and very friendly. He solved the problem and educated me about what to do when there is too much acid in the pool. I was very pleased and will definitely be using his services in the future. I recommend him highly. read more

Matt came out to repair my pool heater, quickly diagnosed corroded circuit board. Found a used one, save a few bucks and promptly installed it. Professional, polite, punctual, easy going. read more

About five minutes before closing on Saturday night I called them to see if there was any way they could help us out. Our pool heater had been broken for two weeks and our normal pool repair man kept pushing off the fix. Matt was able to come out the next day even though they aren't open Sundays, after hearing how we normally use the pool daily and hadn't been able to since the 50 degree water would freeze the kids. He quickly assessed our issue, and was able to install a new heater the following day. He was clear and communicative about the issues in a way I could understand (not having any prior pool equipment knowledge). The entire process was so quick and hassle free. Matt and his team also followed all covid safety precautions when on our property. Can't recommend this company highly enough!! read more