This company puts customer service first. I hired Aquatic for my inground pool 14x30. Before…read moresigning contract, Tom (owner) explained everything to me about construction and lawn damage. It was all common sense being that they are digging a massive hole in my yard. Safety was always first, they used a heavy grade temporary fencing around the pool until the project was finished. During construction they went over settling and why they won't be back for awhile, again common sense. If it didn't settle my pavers would sink within a year. When completed Ralph did what he calls pool school and went over everything and made sure I understood. Jose is an exceptional service guy he had to come out for my railing and pool cover. Everyone is the North Branford store goes above and beyond for you. I dont use them for service, I open and close the pool. I do get my products for them and have my water tested. I have tried other products from cheaper stores, not the same. My pool looks great with there products. Overall a great company to do business with.

The folks at Aquatic Pool & Spa in Northford are wonderful. They've walked me through several…read morechallenging scenarios since I started caring for an older pool and have always pushed through to a solution, often going the extra mile. They are always friendly, professional, polite, good at explaining what is going on, and if they don't have what I need (again, older pool set-up), they order it for me. And they don't assume I am made out of money! I've always been offered a spectrum of options of how to deal with problems affordably, explaining the pros and cons of each approach. Old-fashioned customer service at its best...I am so glad I found them!

I have been going to see Bruce for many years. His knowledge of pools and addressing issues has…read morebeen excellent. More recently I asked him for an evaluation of our above ground pool for possible new liner and he was very helpful. We proceeded to have him install a new liner and while there was a problem initially Bruce made everything all right with no hassle. I find his prices competitive with the big pool stores, especially considering the excellent quality of the new liner and a new winter cover. I will never buy a liner or winter covers from one of those stores again. He is a gem of a small retail store owner.

We've lived in Shelton for 10 years, but for some reason we've always gone to Namco for all of our…read morepool needs. We've never enjoyed going to Namco as the service there has always been poor, and the location is too far away. Last year we stopped in to Sterling Pool, and are happy to report that we won't be going back to Namco anytime soon. Sterling is well stocked with quality parts and kept clean. More importantly, the folks there are friendly and helpful. I'm glad we finally found Sterling Pools. I just wish we started coming here sooner!

We have been using Blue Wave since 2006. Bob cleans and services our pool. He is fantastic!!!…read more Never an issue and they are very attentive. I will never use another pool company. Thanks Blue Wave Tracey & Dean from Bethany :)

Very nice people. They have a small retail storefront operation for selling pool and SPA supplies…read more They had all the chemicals and treatments I needed for my SPA. They are mainly a pool service company. They only service the Artesian brand of SPA.

Great selection of everything you can possibly think of for your pool or backyard. It is…read moreconveniently located on the Post Road with plenty of parking right in front. There was a large variety of unique patriotic items for the backyard. Overall, the store is somewhat unorganized and cluttered in specific areas. Some of the staff could also use a positive attitude refresher in dealing with the public and especially with their Customer service.

been with galvin pools for many many years staff is great & Truman knows everything about pool…read moreproblems

DO NOT HIRE JIM JANSEN / SOLAR POOLS…read more YOU'VE BEEN WARNED I don't normally write reviews like this, but after months of being ignored and disrespected, it's time the public knows , especially those who recommended him as a friend, businessman and he does this , hmmmmm!!!!!!!! This is who your dealing with., very cowardly if you ask me...... In 2024, I hired Jim Jansen of Solar Pools to install a new inground liner. During that job, his team broke one of the pool lights, left it hanging in the water, wires exposed and floating like a jellyfish. Not only was it a safety hazard, but it was also a clear act of Ill just blame someone else and tell them Its not my fault , tell them ill fix it but never fix it. At first, Jim made every excuse imaginable, blamed the original installers, the equipment, the situation, everyone but himself. He even rigged the broken light back in place as a temporary "fix," clearly just to buy time. Eventually, after exhausting all his excuses, he admitted responsibility and agreed to repair it. I have every message, every confirmation, and every promise in writing. The light looks as if it actually ended up Seizing , after him and his crew continued to pull on wiring and whatever else they tried to do to "fix it temporarily " In April 2025, Jim responded when I asked him to schedule the repair. He told me to let him know when the pool was open. I did exactly that. Since then? Radio silence. No response to texts, no returned calls. Nothing. This isn't just poor service, t's negligence. It's the kind of behavior that raises serious legal and ethical concerns. Jim had every opportunity to resolve this the right way. Instead, he chose to vanish, hoping I'd go away. That was a mistake. Let this review be your warning: Jim Jansen is all smiles until something goes wrong. Then he disappears. If you're considering hiring Solar Pools, think twice. There are plenty of reputable professionals in this industry, Jim is NOT one of them. Sincerely Disgusted, Chris Caporale

Jim has been a reliable source of information and guidance. He is always there to offer…read moresuggestions on chemical balance, product use and applications. I find him to be a valuable resource in all aspects of caring for my pool. If I could give him more than five stars, I would!

I had several people come to my house to look at my pool and Jeff was spot on in seeing exactely…read morewhat we needed done. He explained everything in detail, made some suggestions we were very happy with, very good price and his team came over repaired pool and replaced a new liner in one day. We found Jeff to be professional, honest and respectful. We have already recommended him to several friends who are in need of pool services. Thanks Jeff and his team for a great job!!!

Jeff, and his team from Blue Sea Pools and Spa, replaced the liner on our pool. Jeff is very…read morefriendly and really knowledgeable. The job was done in a day and Jeff returned the next day to do the final installation on our above ground pool. I would definitely recommend Blue Sea Pools and Spa.

So here we are 4 days before July 4th. Prospect pool started work on Friday and Saturday said…read morewould be back to complete work on Monday. Guess what no show. called tt Chris said this weekend WOW. AFTER JULY 4th. This is ridiculous. Getting very tired of Prospect pools putting us off once again. At this rate we will not have a pool to enjoy all summer. The contract we signed in April gave them till end of June to complete the work. That's not happening. Sorry not sorry just so so so pissed right now

Very nice people and professional! Fixed my problem immediately! Very attentive to your needs !read more

Extremely Pleased!!! Thank you for your excellent workmanship on our pool repairs. Our pool has…read moremany years on it and my husband was very doubtful for the repairs BUT Paradis came thru making me one happy lady!!!!! The customer service we received was outstanding!!

Extremely pleased!! My above ground pool began leaking. It is 14 years old, so it was time for a…read morereplacement. After contacting them someone came to the house within a week. Paul was very informative and did a thorough assessment. I quickly received a installation proposal which was detailed and fair. After signing the contract, I was kept informed about installation date. As soon as the weather permitted, 5 people came to the house and within 2 hours I had a new beautiful liner. The old liner was removed, the sand was leveled and added to. I opted to have padding put in under and between the pool shell and liner. I am confident this will be a great pool season.