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    Poodle Nook Pet Grooming

    4.0 (77 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Poodle Nook Pet Grooming

    Bath and groom only

    Full grooming

    Pet haircut

    Poodle Nook Pet Grooming Photos

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    Recommended Reviews - Poodle Nook Pet Grooming

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    Reviews With Photos

    Before the haircut
    Lauren S.

    This is the first time my wheaten terrier got a full groom. They are so nice and friendly there. I usually expect him to be there at least 3 hours. They were done in 1 hour and he looked perfect! I can be picky at times because he is the best boy!

    Warning to Pet Owners: Our Dogs Were Harmed at This Grooming Salon This is only the second review I've ever written, but after what happened to our dogs, I feel morally obligated to speak out. If you love your pets, please take this seriously. About 8-9 months ago, my husband and I moved to Citrus Heights and brought home a toy poodle named Casper. Later, we welcomed our black lab, Luke. Casper is the heart of our home -- playful, affectionate, and full of life. Because toy poodles need regular grooming due to their curly, sensitive coats, we found Poodle Nook, which appeared reputable and specialized in poodles. Jay, the groomer, seemed professional at first. We brought both dogs in about four times each, always providing clear instructions and photos of how we wanted them groomed. Three days ago, we dropped them off for their usual appointments. What we got back was heartbreaking and disturbing. Casper came home with: A large gash on his nose Cuts between his thighs A cut on his penis His testicles were severely red, swollen, and inflamed His underbelly was extremely red and irritated He began refusing to walk on his back legs, would not urinate or defecate, and cried constantly Luke, our lab, had: A large chunk of hair missing from his tail A visible wound on the side of his neck, exposing raw skin These injuries were horrifying and completely unprecedented. We called our vet the next day and explained what happened. Over the phone, they advised us to go to PetSmart and purchase a medicated cream to apply to Casper's affected areas and to get a cone to prevent him from licking his wounds. We've followed all of their instructions closely while monitoring him round the clock, but unfortunately, his condition has only worsened. When we contacted Jay at the salon, he casually blamed a "new razor" and dismissed the injuries as razor burn. He showed no sympathy, offered no refund, and made a sarcastic remark: "It's not like Casper's legs are broken." When my husband followed up, Jay lied and claimed Luke was "going bald," which is completely false. We take before-and-after photos of our dogs with every visit, and Luke had no such issue before entering the salon. This was clearly an attempt to deflect responsibility. Jay also tried to blame Casper for licking his wounds, even though we had already been using a cone, applying the vet-recommended cream, and watching him closely. He took no responsibility, told us to deal with his insurance, and has repeatedly refused to provide any contact information for that insurance. This morning -- three days after the grooming -- I discovered cuts near Casper's anus, which likely explain why he still refuses to use the restroom. His condition has worsened daily. We have an emergency vet appointment at 4:30 PM today. When I reached out again today to ask for a refund, explaining that we were completely unprepared for a vet bill and the emotional toll this has taken, the salon refused, stating that they would not issue any refund because "they did perform the haircut" -- despite the injuries and the fact that the grooming did not match the style we requested. In that same message, they also told us that they no longer want any further communication from us and that we should deal with their insurance directly -- again, without giving us any actual insurance contact information, despite multiple requests. We paid over $225 expecting professional grooming, safety, and care. Instead, we were met with dishonesty, negligence, and trauma. Even when past appointments didn't match the haircut we asked for, we kept returning because we believed, above all, that our dogs were safe. That trust has now been completely shattered. Our dogs can't speak for themselves -- so we must. Please take this review seriously. I will be sharing photos and our full communication with the salon to document everything. What happened to Casper and Luke is inexcusable. No pet -- and no family -- should ever go through this.

    We have been coming to poodle nook for a bit now and have referred tons of people.. we are very particular with our pups. Jay and his team are amazing! We have busy schedules that changes often and he is always so willing to work with us ! Our rescue pup Sunny loves him and he doesn't trust easy! Thank you guys for always being amazing !

    Boomer and taffy
    Tom F.

    Amazing groomers II have been taking My dogs Boomer And Taffy in there and they do such an amazing job and they do extra at no extra cost great prices the owners wonderful and all the groomers do a fantastic job I highly recommend this place for anybody that wants an excellent job for their dogs. Thank you, Poodle Nook.

    They did an EXCELLENT job on fixing my Pomeranian's/poodle (CODY). They are very kind and considerate, and reasonable in price. I can tell that staff is thorough in their work. Excellent work.

    Hello my name is Benji. 
 I love getting my bath and nails done at my favorite place Poodle Nook!!
    Karl D.

    Been going there for 10 years. The staff there are very professional and courteous. There prices are very reasonable! Try them out! You won't be disappointed!!

    Grant M.

    The Nook groomers are fantastic and true artists! Super friendly, and great pricing... was my puppy's first trim and they handled my wild beasty like champs!

    Jay took care of my pups as if they were his own!! My dogs feel so fluffy and clean! I have two huskies so they can be dramatic and Jay knew what to do with them. Definitely coming back since my dogs love Jay!

    Pamela H.

    This place is great I take my little guys there all the time. Got my boy Puff lookin right

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    3 years ago

    Haley is the best! I have taken my mini schnauzer and pitbull to her and they both love her!

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    2 years ago

    I have taken my dogs in for nail clippings and staff are really nice and sweet to the dogs.

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    2 years ago

    Once again, they did an awesome job on our Goldendoodle. She was a bit matted but now she is looking good. Thanks

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    Page 1 of 2

    Ask the Community - Poodle Nook Pet Grooming

    Review Highlights - Poodle Nook Pet Grooming

    Janice and Rachel have put all my fears at ease, i know when my little Mimi goes there she is treated with the utmost care.

    Mentioned in 10 reviews

    Read more highlights

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    Gentle Touch Pet Salon - One Happy Pug

    Gentle Touch Pet Salon

    (122 reviews)

    I brought my Maltese Poodle mix here after several months of not being groomed. She was in bad…read moreshape. Kaylee didn't make me feel bad about it and did an excellent job. My dog came home very happy and looking good.

    We've been bringing Frankie here for a while. Most times she comes home with an excellent cut,…read moresometimes the cut was a little crooked, however, she's very hyper and I'm sure wiggles. I had no problem with the price and work and always left a generous tip. Frankie started shaking when we showed up for recent grooming and seemed terrified to go in and especially to go behind the counter. I thought that kind of odd. The last time I picked her up the owner and groomer of Frankie began to whine and about to cry telling me what a tough time she had. She's done this before but this time it was very unprofessional. She complained that the cut we wanted was difficult and took her too much time. In the beginning if she found a problem she would call and I would tell her to go ahead and groom her anyway she needed to resolve an issue. I don't know why this was not the case. I don't know what happened to Frankie to make her dislike going to Gentle Touch and just fear it's because of the frustration the groomer projects when grooming her. Hopefully it was just that but still I fear it may have been more. Like I said the work is mostly exceptional but the way she whines about a job that frustrates her is very unprofessional. We are easy going people and it takes a lot to bother me but this certainly does. I've read other peoples reviews that stated they felt guilt after she tells them of a difficult groom. I'm paraphrasing of course. She would do well not to show her emotions to her customers. I've taken Frankie to a new salon and the two girls are so wonderful with them and show genuine love for clients pets. I won't say where I'm taking them now because that would not be appropriate in this review. I do wish Gentle Touch well and appreciated the majority of their service. I just think SHE can do better with her clients. I'm sure I'll get some long retort from this as that seems to be the case with most people with a complaint on here. Good day all.

    Amy's Pet Grooming

    Amy's Pet Grooming

    (55 reviews)

    I have been going to Amy's for the last 3 years! They always do an excellent job on my dogs haircut…read moreand I'm always happy and satisfied with the end results! Very professional, and the full groom is such a great price! I always recommend Amy's to dog owners looking for a new groomer

    My sister found Amy's Pet Grooming, and our dog Scamp was in need of a haircut. Since we changed…read moregroomers, we just wanted to find one close to our home. We drove down Antelope (from the direction of the freeway) and left onto Mariposa, and there was her shop. It was easy to find. As we walked in, there was a couch, a counter, with a grooming table, with dog cages behind her. It was a tight space, but she makes it work. I felt comfortable leaving Scamp with her because with our small quick chat, it was wonderful to hear she loves what she does. Scamp is a meduim size Terrier mix, and when we dropped him off at 2:45, she let us know he would be done at 5 pm. When we arrived at 5 p.m., Amy was doing the finishing touches on Scamp! He looked so adorable! We wanted his hair cut short but not down to his skin, and his facial features trimmed. He was so happy to see my sister & I! As she finished, I love how she talked to him as she trimmed him up. The cost of Scamp was $60. We also have Amy a tip. Scamp looked pretty amazing. He was bathed, his nails trimmed, and he smelled like watermelon, lol! Thank you, Amy! We will see you again soon!

    Poodle Nook Pet Grooming - groomer - Updated May 2026

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