Poochie on your Block Mobile Grooming
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This was my first time reaching out to this company they came through with the next day appointment. The girl came. She was very nice and attentive. I thought she was listening and paying attention, but unfortunately, she did both of my dogs and made mistakes on both of them and they weren't there for mistakes. They were the same mistake done on both dogs. I thought it was a language barrier, but I even went to her truck knocked on it and let her know in Spanish. Please do not cut the dogs hair leave it the way that it is on her head. Just focus on her body and her legs. Even after hearing me be sad/upset because my four-year-old's hair was completely chopped off after four years of growing, a beautiful, long hair man bun. I didn't get upset, but I did get upset after the second cut, which was the female a female cocker spaniel should not be bald and specially after I went to your truck and asked you personally please not to cut her head like she did the boy. She said ok ofcourse you have a "mini cut anyway" I then reach out to who I thought was the manager or the person in charge of communications and she begins to tell me that I should've showed her a picture regardless if I showed her a picture or not, it wouldn't have made the difference of her actually listening to what I was saying. Full price was charged not even an apology or a credit for the next time. I deal with customers all day and this is not right. For those of you that have dogs and know the feeling of growing and tending to your pups, beautiful coat of hair takes time dedication and money. For someone to just come over and completely chop off four years of your dog boys hair, and three years of your females. Overall, just sad with the way they handled things and was not even responded to after the last message.
These mobile grooming, drivers are rude and reckless. I can only imagine how they are with the animals. Today I came across one , and they ran a stop sign and almost hit me and honked at me as if I was the one in the wrong. as a mobile business with multiple vans they should take better precautions on who's responsible for driving the vehicle
Highly recommend Poochie on your block and specially Yasmin. She always makes our girl look beautiful.
Yasmin gracias quedó bella mi cookie Les recomiendo el lugar Poochie es súper bueno y tratan súper bien a nuestras mascotas
These are the BEST groomers in Miami! Mari is so kind and genuine. Norma always makes appointments so easy. And Isis, is the most talented groomer I have met. Isis does the mobile grooming with her assistant. They are always puntual, professional, friendly. Isis plays with my dog before and after her grooming. So my finicky dog actually loves her! And she will make your dog look however you want. And it will be exact. Isis was doing a perfect Japanese cut on my dog. I will post today's "puppy cut" pictures. Isis also surprises me with cute collars and bows, and gets truly happy when I see Marshie, and am delighted. This pet groomer and location, is the gem of Miami!
Love our groomer Yasmin! She takes her time and has patience with my two furkids.She is detail-oriented with her service. Very persoable groomer.
This mobile grooming service is amazing! Hyper communicative about any delays (I received a text and two phone calls with updates), which I really appreciate since I've experienced other mobile groomers who just leave you in the dark. Yasmin is also a FABULOUS groomer. She wanted to make sure we got the exact cut we wanted, so she took her time in showing us the different lengths and walked us through the entire service (including the teeth cleaning add-on for $5). She was incredibly sweet and patient with our little morkie, and we can't wait to see her again for his next grooming appointment. I really can't recommend Yasmin and Poochie on Your Block enough!
Yasmine was great with my Charlie! He's very sweet but really dislikes grooming and she made it painless.
Yasmin is simply the best ! She has been grooming my Poodle for 3 years now and I will have anyone else touch my pup!! Yasmin is very consistent and professional in her work ! 10/10 !
we loveeee Poochie!! Karol is the best mobile groomer, he always does Gigi so well, and Gigi LOVESSS him!! She'll shower him with kisses!! I definitely recommend their mobile grooming service, especially for doodles who need a special cut and get a little knotty sometimes. 10/10 always!! we love it here! Check out how adorable Gigi looks in her fresh groom :)) Thanks Poochie!! read more
18 days ago
I've been taking my dogs to Poochie on the Block for SIX YEARS, and sadly, today was the last day. I am beyond upset and disappointed with how my dogs were left after today's grooming. I trusted them with FOUR of my dogs, and when I addressed what happened, the groomer, Mafer, didn't even want to acknowledge that she had done this. To top it all off, she didn't even finish grooming my last dog because she said she "didn't want to cut him." After 6 years of being a loyal customer and trusting this company with my dogs, this is absolutely unacceptable. When it comes to our pets, we trust groomers to care for them and treat them as if they were their own. Today completely broke that trust for me. I will NOT be bringing my dogs back. They lost a loyal customer today. Please be careful who you trust with your fur babies. Based on my experience today, I would recommend taking your dogs somewhere else. ******* UPDATE******** Your response makes absolutely no sense to me. Whether my dogs were groomed six months ago or six weeks ago does NOT justify them being cut to the point of BLEEDING. If my dogs were as severely matted as you are claiming, then as the professionals, you should have called me and explained the situation BEFORE continuing with a shave so close that my dogs ended up with cuts and irritated skin. You could have stopped the grooming rather than continue to the point where they were hurt. Let's also be very clear: I was not upset because my dogs were shaved short. I was upset because they came home CUT, BLEEDING and uncomfortable. There is a huge difference. I trusted your company with my dogs for SIX YEARS. Instead of simply taking accountability for what happened, your response seems to place the blame on how much time had passed since their last appointment. That does not address the actual issue. And if this was simply normal irritation from shaving a matted dog, why were the grooming charges waived? My dogs cannot speak for themselves, so I will. I stand by my review and by my decision to no longer trust Poochie on Your Block with my dogs. read more
Business owner information
Mariali H.
We are truly sorry to hear about your disappointment, especially…
9 months ago
1 year ago
This was my first time reaching out to this company they came through with the next day appointment. The girl came. She was very nice and attentive. I thought she was listening and paying attention, but unfortunately, she did both of my dogs and made mistakes on both of them and they weren't there for mistakes. They were the same mistake done on both dogs. I thought it was a language barrier, but I even went to her truck knocked on it and let her know in Spanish. Please do not cut the dogs hair leave it the way that it is on her head. Just focus on her body and her legs. Even after hearing me be sad/upset because my four-year-old's hair was completely chopped off after four years of growing, a beautiful, long hair man bun. I didn't get upset, but I did get upset after the second cut, which was the female a female cocker spaniel should not be bald and specially after I went to your truck and asked you personally please not to cut her head like she did the boy. She said ok ofcourse you have a "mini cut anyway" I then reach out to who I thought was the manager or the person in charge of communications and she begins to tell me that I should've showed her a picture regardless if I showed her a picture or not, it wouldn't have made the difference of her actually listening to what I was saying. Full price was charged not even an apology or a credit for the next time. I deal with customers all day and this is not right. For those of you that have dogs and know the feeling of growing and tending to your pups, beautiful coat of hair takes time dedication and money. For someone to just come over and completely chop off four years of your dog boys hair, and three years of your females. Overall, just sad with the way they handled things and was not even responded to after the last message. read more
Business owner information
Mariali H.
We are truly sorry to hear about your experience. While one of your…
1 year ago
These mobile grooming, drivers are rude and reckless. I can only imagine how they are with the animals. Today I came across one , and they ran a stop sign and almost hit me and honked at me as if I was the one in the wrong. as a mobile business with multiple vans they should take better precautions on who's responsible for driving the vehicle read more
1 year ago
Remy had her first grooming today and everything went perfect!! Yasmin was excellent with her and she came out sooo adorable read more
2 years ago
Highly recommend Poochie on your block and specially Yasmin. She always makes our girl look beautiful. read more
3 years ago
Yasmin gracias quedó bella mi cookie Les recomiendo el lugar Poochie es súper bueno y tratan súper bien a nuestras mascotas read more
1 year ago
Business owner information
Mariali H.
We sincerely apologize that the service did not meet your…
1 year ago
2 years ago
These are the BEST groomers in Miami! Mari is so kind and genuine. Norma always makes appointments so easy. And Isis, is the most talented groomer I have met. Isis does the mobile grooming with her assistant. They are always puntual, professional, friendly. Isis plays with my dog before and after her grooming. So my finicky dog actually loves her! And she will make your dog look however you want. And it will be exact. Isis was doing a perfect Japanese cut on my dog. I will post today's "puppy cut" pictures. Isis also surprises me with cute collars and bows, and gets truly happy when I see Marshie, and am delighted. This pet groomer and location, is the gem of Miami! read more
3 years ago
Love our groomer Yasmin! She takes her time and has patience with my two furkids.She is detail-oriented with her service. Very persoable groomer. read more
4 years ago
This mobile grooming service is amazing! Hyper communicative about any delays (I received a text and two phone calls with updates), which I really appreciate since I've experienced other mobile groomers who just leave you in the dark. Yasmin is also a FABULOUS groomer. She wanted to make sure we got the exact cut we wanted, so she took her time in showing us the different lengths and walked us through the entire service (including the teeth cleaning add-on for $5). She was incredibly sweet and patient with our little morkie, and we can't wait to see her again for his next grooming appointment. I really can't recommend Yasmin and Poochie on Your Block enough! read more
3 years ago
Yasmine was great with my Charlie! He's very sweet but really dislikes grooming and she made it painless. read more
3 years ago
Yasmin is simply the best ! She has been grooming my Poodle for 3 years now and I will have anyone else touch my pup!! Yasmin is very consistent and professional in her work ! 10/10 ! read more
2 years ago
Thanks to Yasmin our Scottie, Archie is Christmas handsome. She has been grooming him since he was a puppy and can't be happier. Yasmin is very responsible and kind with our baby. read more
2 years ago
It was my first time with POOCHIE on the Block, and Yasmin was recommended by two friends. Yasmin was amazing with my CaliBear! She was super detailed in explaining her process and with the styling. I'm super happy and I'll definitely be recommending her and POOCHIE to more friends and family! read more
2 years ago
4 years ago
My shitzu gets groomed weekly by Yasmin. They cine to my house but you can take them to the shop if you prefer. They always do a great job ! read more
2 years ago
2 years ago
Amazing Service provided by Yazmin on our fur baby, she arrived on time, super happy personality, clean and groomed our fur baby back to style. definitely recommend them and their prices are very reasonable for the kind of service they provide. will rebook our dogs washes again with Yazmin. great experience! read more
4 years ago
I love Poochie on the block. They have never disappointed. They have great customer service and decent prices. I've never had issues reaching them for appointments and getting a last minute appointment. Yasmin does a great job of pampering my babies ! She is super gentle and attentive with them. Thank you Yasmin! read more
2 years ago
Yasmin did an amazing job with our pup! She really listened to how we wanted him groomed and he came out perfect. Our pup isn't the best behaved when being groomed but she was very kind and patient with him. I look forward to working with Yasmin again :) read more
3 years ago
I love using Poochie on your Block, my pup is no easy task as she's very anxious and scares easily. Sarahi and Yasmin are phenomenal! They tend to my dog with love and care and provide the best quality services. Highly recommend them! read more
3 years ago
3 years ago
Yasmin was excellent with Cookie Dough! She explained to me what brush I should have at home for my dog, how to keep his coat clean and soft at home, and made sure to give Cookie Dough a nice grooming experience! He used to go to another groomer's, but was terrified and made me think he was experiencing some type of pain from those groomers. I can now have confidence in Yasmin that she will treat Cookie Dough well and gentle. Also, she is very communicative and keeps you informed of every detail. Excellent first experience:) read more
3 years ago
4 years ago
3 years ago
3 years ago
Today Yasmin groomed our Freddo. She is very professional and takes her time to make sure Freddo's coat is at the right length and knot free. The weather lately has been unbearable. Today's appointment was just what Freddo needed to feel better and avoid the heat. Thank you Yasmin for such great work. He is comfortable and looks amazing! read more
5 years ago
Isis has done a wonderful job. I highly recommend her. She has left my two babies beautiful! read more
4 years ago
Once again Poochie in the block comes thru. Can't say enough about Yazmin. Super professional. I will not go no where else. Highly recommend. read more
3 years ago
3 years ago
I've taken my dog here for years, but I prefer the convenience of their mobile service. Yasmin always does a great job. She knows how to handle my girls even when they're nervous . read more
5 years ago
4 years ago
I'm not one to write reviews, but thought this one was necessary. I found poochie browsing through yelp in desperate need for a groomer. My previous groomer really hurt my dog and did a horrible job so i was being very picky. I called to make an appt and was given one for the next day which was amazing. The groomer who came was Mike. He exceeded my expectations. He did exactly what I asked. I am so relieved that I have found an awesome groomer. I'll recommend them 100%. read more
3 years ago
3 years ago
3 years ago
Yasmin gave my 10 month old Goldendoodle her first groom today and did a fantastic job with my baby of a pup. She was on time and very communicative regarding her arrival. Lucy (my dog) doesn't like clippers, her ears touched or the blow dryer, but Yasmin took her time with her. Lucy had knots that I didn't know about in between in toes and in other areas. Yasmin spent almost two hours giving her a full groom! She must have the patience of a saint. We are super appreciative she got Lucy's coat where it needs to be and will definitely book again regularly to prevent any matting in the future. We love the convenience of the mobile grooming as well. Highly recommend! read more
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