We used Lilo today again and did a tooth cleaning that Hermes recommended. Our two dogs were in desperate need of a dental cleaning. I couldn't believe how cleaned they came out! read more

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They shaved my cat without my consent. Butchered my cat. Cat is traumatized! Their groomer does not speak English hence no communication possible. Poor communication. read more

LILO'S Mobile Pet Spa - Before - Pet Groomers Near Me

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My first time experience was the worst experience ! Do not use Lilos Grooming! Run!!!The truck smelled and was dirty. I thought the guy would clean it. The groomer named Mark did a horrible job! First, my dog came out smelling like a dirty dog! Apparently, they only blow dry wet hair and don't brush for $115. My poor dog which is a 13 pound beautiful red poodle was subjected by an inexperienced groomer who did not listen to me! I spent 10 minutes explaining to him what I wanted and showed him at least 10 pictures of my previous dogs grooming. He cut my dog's face way too much and irritated her eyes which were raw and red. He cut her mouth and left long hair in it. I have pictures to prove all of this. My dogs body hair was uneven to her head. When all done, Instead of him waiting in the truck, he waited in the hot sun with my dog for me to pick her up. She was panting heavily and was overheated. I called Lilos to complain and sent them numerous pictures. They would not refund my money. Do NOT use this grooming mobile service. They will give you inexperienced groomers and take your money! TERRIBLE customer service!! They obviously don't care and would not do the right thing! read more

They could improve a lot. Starting with the haircuts. The worst grooming my dog has ever had. I even gave a picture of what I wanted her to look like from the picture in the past when she's been groomed looked nothing like it see below. The manager was useless at coming to a resolution. They're very expensive at $85 for a 4 pound dog to get groomed is ridiculous. I don't recommend going there. There's a place called pup cuts that charges by the weight of your dog if they're under 10 pounds or $65. They left her half groomed her feet weren't rounded off her sanitary area was left with hair around her vagina which can be verybad for infection. He did the manager didn't seem to care. This place really sucks. read more

LILO'S Mobile Pet Spa - The haircut I asked for. This is my dog. - Pet Groomers Near Me

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I am writing to share a serious safety concern regarding a home grooming appointment for a sheepdog in Boca Raton, FL recently. While the individual mobile groomer was polite, the execution of the haircut was exceptionally poor. The front half of the dog is completely shaved down, while the back half was left looking like a fluffy poodle. Old English Sheepdogs do not have tails, but the rear coat was left so unevenly cut that it completely alters the breeds natural appearance. A few hours afterwards blood was found on the furniture and then upon inspection, a laceration was found on his belly from the grooming tools. This injury was not disclosed by the groomer at the time of service. When the company was initially contacted to report this, they were sympathetic and we were explicitly promised a call back by 2pm to address it, but that callback never happened. When the company was called back after being ignored, the customer service representative was highly dismissive, refusing to send a groomer back out for even 10 minutes to fix the uneven appearance due to a "Cutoff Date" Due to the lack of safety protocols, the failure to disclose an injury, broken promises of communication, and a complete refusal to fix their mistakes, we cannot recommend this regional service to other Pet Parents in South Florida. read more

I made an appointment and they gave me a window commitment between 1-3 on a Tuesday afternoon. They confirmed this appointment about a dozen times via text, email and phone calls. Total overkill. Then, it was after 3 pm and not only did no one show up, but no one contacted me. so, I contacted them only to tell me the groomer wasn't going to make it and they could try to get me as soon as they can. i canceked because they did not have the courtesy to call me themselves to tell me they were running behind. And THEN they sent a cancellation notice saying they were cancelling my appt (from 2:45 -5:00 pm) which was not the commitment And made it look like I cancelled within a different time slot. VERY DISRESPECTFUL of my time and UNPROFESSIONAL company. They tried to call to apologize but it was too late for me. I would not recommend. read more

This was my first time using Lilo's grooming and they did an excellent job. My dog's teeth had a lot of plaque on them and they came out the best I have seen in years. I would highly recommend them. read more

horrible inexperienced groomer , gave a horrible cut plus cut underbelly and left cotton deep in left ear causing infection . cost 259$ dog its half shaved second not clipped. looks like a poodle. groomer also out cotton so down left ear his vet documented how serious and treated for infection another 249$ 7 calls to company 16 photos and nothing but attitude . if I see the van run away fast ,your puppy will be so grateful you found a good groomer read more

My dog had knots in his hair because I didn't groom him sooner. They knew this. They said a trim-down needed to be done, and I said okay. They came and not only they hurt his skin but was left with many patches. I sent images to them and they sent lady back and lady kept saying that it was the knots. Due to the knots, they had to patch him up. I was left feeling uncertain about their explanation. If I can put pictures up in review, I will. I would not recommend. read more

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Terrible experience. The girl who came was very nice, told me 1 hour 1/2 max for the service, 3 hours later come to find out the generator on her truck broke and she was sitting in the truck with my dog the whole time! I was inside working and had no idea! The girl told me she had notified corporate to call me, which they never did. I asked her to complete the service, because now I've had to reschedule my day, but the results were horrible. She told me she was new and apologized but why send someone with no experience? I don't blame her at all, she was super nice. But I called to complain and they said they would do nothing for me but make sure it didn't happen again. Don't feel too good about that. read more

Every dog is different" is what one of the managers of this business kept saying to me as I called to explain how my pups haircut went awfully wrong. If i could give them zero stars I would. My pup is 4months old. this was his first time getting a haircut. SIDEBAR, the groomer was actually lovely BUT her job was subpar; it was awful. Apparently my dog didn't sit still and his hair cut came out horrendous. But seriously at what point do you stop the service ? if you're not equipped to handle squirmy puppy's then don't offer haircuts. simple. being utterly disappointed does not begin to cover how I feel. Besides the poor job, I spoke to a manager who became irritated when I told him the job was botched. Never using this service again. The pictures speak for themselves. read more

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I absolutely LOVE Lilos Mobil Grooming Service!! Groomers: Ask for ***Maria Victoria*** she is by far the best person I've worked with (3 in total) They are very professional and always on time... My dogs come out looking amazing and smelling delicious LOL "I'm very particular on the haircuts for my dogs" and she gets it perfect every time! ... In general the people that I've worked with have been very nice but Maria Victoria is the real deal! I have four dogs in total and they take their time with my pets... I've been using them for about 3 years now and I'm so happy I made the switch from my old groomers. They work with your availability and they are flexible (as long as you're within Considerate time) It's definitely worth the money and it's very convenient to have them come to your home I recommend them to everyone I know read more

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If you care about your dog you are out of your mind to use this company in any capacity. They treat your dogs like it is a business transaction instead of in a caring, loving manner like every other pet company has done. It is astonishing to me that this company is even in business and I'm sure if your dogs could talk they would tell you the same. Unfortunately people like this take advantage of the fact that our beloved friends can't verbally communicate and believe they can get away with whatever they want. There are too many other worthwhile companies out there so don't waste your time with these fraudsters. Our pets are way too valuable to take any risk. I hope my horrible experience can help save the next person. read more

I had a younger gentleman that cut my dog. He butchered her and shes scooting her butt and is visibly uncomfortable. Has rashes all over her bottom. He said she was too big and broke some table and got hurt. My dog is the calmest dog and she has even gotten services discounted bc shes so good. I am a wreck with my dog being so uncomfortable. This has never happened before and shes been groomed many times before. Never again. Update: i was going to leave this alone and let it be, but the owner called me not to apologize, but to tell me that accidents happen. I wasn't even going to post pictures but since the owner is so full of himself, here are the pictures of my poor baby that shouldn't have to be going through this because of a human's negligent behavior. I am appalled. read more

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If they actually show up, they do an okay job. Unfortunately, for the second time in 3 appointments, they called to say the groomer is sick 30 minutes before the scheduled window of time. This is the 2nd time in 3 confirmed appointments that this has happened. Based on my experience, 67% of the time, you don't get the confirmed groomer at the confirmed time. I like to do business with reliable companies. My experience with this company is that you cannot count on them to send you the groomer you book at the time you book them. I have a special needs dog that I prefer to be groomed by the same person. With LILO'S, my experience has shown that I am unable to count on them to provide the scheduled services with the scheduled grooming professional 67% of the time. The business replied, but failed to state that their groomers actually called in sick day-of 2 out of 3 times. Those are facts. They cancelled the confirmed groomer 30 minutes before my scheduled appointment 2 out of 3 times. read more

unfortunately, our experienced with Lilo's Mobile Pet Spa, was not a good one. Perhaps if we spoke Spanish it would have been a better experience. The groomer who came to us literally spoke not a WORD of English and called his BROTHER on the phone to translate to him what we wanted. His BROTHER also had very limited English speaking skills. This left us in a position of not being able to describe to the groomer what we wanted done with our beautiful puppy schnauzer. The quality of the hair cut was mediocre at best. We found a clipper NIP on her ear. Lines and streaks on her back side also showed mediocrity. We will be looking for an English speaking groomer who will love our puppy as much as we do. read more

My Golden Doodle required a thorough grooming, including both a cleaning and a haircut. I am extremely satisfied with the level of service provided, which met my expectations in every regard!!! thanks so mucchh!! read more

Impressed with the service and groomer Maria from New York and the passion she has for her job. She loves the pets like if they were her kids. Lilos was prompt at responding to my request for an appointment and accommodating for same day service. read more

Groomer spoke no English and had never even seen my type of breed and had no clue how to groom him. Do not trust this company

wish I could give it 0 stars-In Fact, if I could give negative stars I would. My dog is now under 3 different medications and has to wear a cone around her head for 2 weeks because of the outcome of services provided here. read more

Horrible experience and even worse customer service! Go elsewhere, they're not worth the headache

WOWWWW DO NOT LET THEM TOUCH YOUR ANIMAL ! I'm so angry I had them groom my puppy. She was butchered, haircut looked terrible and they even cut both her ears and she was bleeding, she still has scabs on her ears after one month...!!! they told me it was my dogs fault that she kept pooping because she was scared (this has never ever happened before and she's a year and a half and been to multiple groomers) THEY ARE AGGRESSIVE AND DONT CARE ABOUT ANIMALS AT ALL the owner barely apologized when he returned my call, he just offered me $5 off my next grooming with them HAH....! Funny he thought $5 off would help the situation. Needless to say I will never ever ever use their services again DO NOT LET THEM TOUCH YOUR ANIMAL! read more

This is the only mechanism to respond to your comment. Acknowledge matting policy, but an uneven cut has nothing to do with matting. Just a reflection of the skill of the groomer. No need for one leg to have three different lengths in a four inch radius. How this exchange between us goes and how much accountability you all show will determine whether we give your company another chance. At the end of the day, what underlies our business relationship is trust. I entrust you with our family pet. I need to trust next time your service will be better. I will be able to determine that by how willing Lilo is to take ownership over a subpar job that was paid for at full price. read more

BEWARE! I have never had issues with Louie being groomed anywhere in his 7 years of age. When the groomer (Luis) brought him back to me I pointed out 2 areas on his head that were bleeding, I asked what happened, and he replied "I don't know, I didn't pass there, it's probably his sensitive skin" in Spanish, I told him I would contact a supervisor because he kept deflecting. I sent photos/videos through WhatsApp as requested and had a supervisor, Virginia, give me call to basically say I was lying about the bleeding and it only appears "red" in the photos (in a very condescending way) "probably because he was brushed too hard" or becquse of the "material of the brush". I continued to question why my dog was bleeding and she then laughed and said "I'm speaking" and proceeded to talk about me needing to make payment for the service and then hung up. I immediately received 3 texts from 3 different numbers requesting payment. Take a look at these photos, am I exaggerating for being upset? When a company is more concerned about collecting payment for a service over being concerned on the well being of the dog who was returned bleeding (or "red" like she claims) is a BIG PROBLEM! read more

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The first time was great. The second time. Not so much. They sent someone who did not speak my language. My bad. I assumed they would send someone who could communicate with all peoples. Don't trust them. Especially after reading the other reviews. Funny thing. There was no van How was she going to wash him? read more

LILO'S Mobile Pet Spa - Isn't he cute? - Pet Groomers Near Me

Awesome job, Ruth did an awesome job with my baby! She was a matted at mess and they left her looking like a princess that she is.

I was so happy with their service! Not only were they quick to respond when I requested an appointment but they were promptly on time the next morning. My dog turned out so great. She gets nervous with nail trimmings and gland expression but once she came indoors she was so happy running around and wanting to play-- added confidence in me that she was treated extremely well. Highly recommend this service and will definitely be using them again! read more

I am sorry to say that my review for the service considering the type of dog I have which is a goldendoodle would be a 1 star if I could review less than that I would. yes I wanted my dogs hair cut short considering she had knots and it's been extremely hot in Miami but she was shaved down to the bone. My dog is literally unrecognizable in a negative aspect; i expected a cut that would be for a goldendoodle breed but The outcome was nowhere near. plus my dog suffered from some scratches and some cuts as well as inflammation. I will not be a returning client I was very unhappy with the outcome. In the pictures below you can see the before and after pictures of my dog as well as some of the damage. I would like to add that due to the unfortunate grooming experience I was pleased with the concern their manager handled the situation ready to take care of the problem. read more

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First time user and it was worth every penny. Horacio and Maria came in on perfect time, not even one minute late and took care of my little baby. Horacio gave me very important tips and information about the daily grooming I should do and the best tools to use based on my baby's size. Thank you both very much and I will definitely book you again in the future. To you customers out there: This professionals are taking care of your precious pets as if they were their own, please express your gratitude to them in return. Offer them coffee, water or maybe a snack. But most importantly TIP THEM! They have a priceless value when you put your loving pet in their hands. To you Lilo's: Remember the service tips I gave you today for a more remarkable and unforgettable experience. That will make the difference between you and the other million options that are out there! read more

LILO'S Mobile Pet Spa - Pet Groomers Near Me

Maria Victoria did an amazing job on my mini golden doodle's first grooming session. She knew exactly the kind of trim to give him as a 16 week old puppy and made him look amazing. I was nervous as this was his first grooming session but she did a fantastic job and I recommend her and her team to anyone!! Very safe and time efficient! read more

LILO'S Mobile Pet Spa - Pet Groomers Near Me

This is the third time we use Lilo's Mobile. The first time was good, the second time they sent me someone that was impatient, and the third time my dog was injured by his eyes and had paroxysmal respiration. I had to take him to the vet as an emergency. He vomited white foam a few minutes he was given back to us as well. He threw up the following morning. Please be warned. Yes, my dog is jittery but this shouldn't happen. When I called they declined everything. I sent him the pictures and they said that it was nothing. I am alarmed by the lack of concern from these people. I recommend looking somewhere else. Having to rush to the vet has been the scariest experience so far. read more

Horrible experience. I would not recommend anyone put their pet into the hands of this company. (1) When the groomer initially came to my home, he brought Koda in his van. About 5-10 minutes after the groomer brought koda in his van, I received a standard pet grooming contract, which included a clause about fleas and tick treatment if they were to find one on the pet. This is standard, although it was odd they hadn't sent it prior, I didn't think much of it because i've seen it before. 5 minutes after I sent the contract back - the groomer proceeded to called us to say Koda has a flea and needs flea treatment. When I asked him to show me a flee, he couldn't find one and showed us a small piece of black rubber saying the flea was dead. Obviously, Koda never had fleas, because after I declined the flea treatment, seeing as there was no fleas on Koda, the groomer proceeded to groom his as normal and said his manager gave him the "ok". Additionally, when he was later returned to us, we took him to the vet immediately and told us there is not one flea on my dog and that was not a concern at all. (2) he called us again while still having koda, saying my dog had nibbed his shirt - and showed us a hole in his shirt that allegedly came from my dog. Clearly, this was also a lie - when I pointed out that he had a hole in his shirt prior to grooming koda. I had even made a comment to him that there was a hole in his shirt before he even began to groom koda! (4) he called us AGAIN and said Koda was being aggressive. This time, my mother entered the van with the groomer to verify IF his claims were true. the groomer was pointing the dryer directly at Koda's nose and face, and koda was trying to lick the air that was being blown directly in his face, like all dogs do because they hate being air being blown in their face! Finally, we just took koda away because we felt unsafe. Let me address the "aggressive dog." My dog is a 22 lb mini aussie who gets groomed once a month. The reason I had this company groom him that day is because the place I usually go to was full. I've NEVER had a complaint about him being aggressive - he is the most fun loving sweet dog I know! (Side note.- when i used them back in 2020, they loved koda and enjoyed groming him) I trusted this company once back in 2020 and they had groomed him with no problem. I would never write a review about a business if there were no merits to the claim. This is the first review i've ever written because the experience I had with this company was absolutely horrendous and traumatizing. This company will result to claiming my dog was an "aggressive dog," even though they've groomed him in the past and actually LOVED HIM that time. Don't trust this company with your pet read more

If there was less than 1 star, I'd give it. Twice now they go to the wrong address stating their GPS sends them there. It always delays the service by at least one hour. I have two dogs and last time the groomer left less than halfway through my first pet because her equipment broke. It was over two hours before anyone came to finish my first pet and my second. They charged me $178 to shave two dogs. Disgusting. Steer clear and take your business elsewhere. read more

PLEASE READ UPDATE! I called to schedule an appointment for my Kitty and was sad to find some changes: the cat groomer changed, they charge 100% ahead for cats, they're not responsible for refunds if the service cannot be done, the camera still not working. Mmm red flags everywhere. I tried to reason with the person on the phone that all this sounds strange/bad and that creates sort of predisposition but in short words he meant that it is what it is. I couldn't find any cats owner's reviews about the new groomer and felt that he may not be fitted for the service, specially after the person on the phone explained that they charge the full amount ahead in case the cat doesn't let him do the service or is not cooperating. When I tried to make him reason about how unsure I felt and that I just want what's best for my pet, he obviously did not understand. After I asked to be there during the appointment I was told ok but not while bathing nor drying. I explained that is very easy to harm a cat or make it feel uncomfortable to the point of not cooperating (my cat is old and used to the service I've never seen her aggressive) and that I was not after the money but the well-being of my pet however if while I'm present I feel the groomer is not working fairly with my pet I will not be willing to pay the full service or will take action. The person on the phone did not manage well my response so I'm definitely not getting the service with them. It's funny because he asked what do I mean a few times and I gave him examples that he didn't seen to get. Here the examples: -you go to get a hair service and they are harming you pulling your hair, forcing you abruptly and making you feel uncomfortable, will you continue the service pay and leave?? He didn't get this one -you take a kid to a daycare pay the week and the second day you kid comes back dirty with a bad diaper rash. Will you take no action? Still didn't get it. -you go to a restaurant start eating your meal and find out is rotten with cockroaches in it. Will you pay for the meal? ... maybe for the drink but not the meal. Nope, he didn't get that either. So.. be aware cat owners!!!! And remember that costumer service is key for the business, a comprehensive/reasonable person on the other side of the phone may be the key for when you change policies... also, try to promote your new cat groomer a little different (unless you don't care about working with cat owners) adding all these changes to the specific service (which includes the person) doesn't make him or the business look good. read more

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Called to book my appointment, phone was answered immediately and they were super accommodating. They were able to get my dog in for a bath the following day. We had a flight a few days after so I wanted him to smell nice and clean! Maria was my groomer and she did a great job, also she plucked his ear hairs which is an extra plus! Great service! The whole bath took about 2 hrs which is great because normally I leave him for at least 5 hours at the groomers. read more

LILO'S Mobile Pet Spa - Grant is fresh and clean! - Pet Groomers Near Me

Don't hesitate to call them. Unlike other groomers, Lilos answers phone right away and make the scheduling appointment easy and fast, very informative with plan details. I just had my frenchie groomed and Wow . Great job. read more

What a horrible experience. I have a goldendoodle and recently had a new groomer from lilos. They are never on time. Always say they're going to come at a certain time and end up being an hour late. Last appt the groomer took it upon herself to completely shave my dog without telling me. He has cuts and marks everywhere. He is also acting very timid and scared which is unlike him. I am a very easy going person but this was beyond unacceptable. When I called to discuss it with them they were not concerned or helpful. They refused to give me the 150 dollars back. They are over priced as well. I couldn't recommend this place any less. read more

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This is not my first rodeo with Lilos pet grooming service, as always me and my Kratos are always very happy with the results. His cut was perfect and he smells amazing we will definitely keep calling Lilos for help, i mean look at the difference. read more

LILO'S Mobile Pet Spa - FRESH LILOS CUT - Pet Groomers Near Me

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Cut my dogs nail and mistreated her and made her bleed. Very rough overall and my dog did not like it

I was very pleased with their service overall. I've been grooming my cats for years in Colorado but after moving back to Miami, I had to find a new place. I've shopped around to a few others. They were on time. Van and grooming area was extremely clean. Paola definitely knows how to groom and treat cats. Also since they are mobile groomers, this lessens the stress commute plays on cats. Of note, I did request they don't use extra scents as my cats don't do well with it, but if yours do - great! However, the cooling spray they use for the blades provides a sufficiently pleasant and clean scent. I think I'm going to keep asking this place and Paola to take care of my babies. read more

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