the groomer , wow she doesn't know dogs. My senior Great Dane went to her and she tried to get him…read moreon a table. Second chance with my senior lab. Big mistake, Bella sat there for 2 hours without getting groomed. terrible service.

I prefer this store to Pet Smart on so many levels…read more Their service is better. Staff is helpful and friendly, and they'll engrave your pet tags for you. I believe they also do grooming in the back, but I haven't used them yet. Price and selection of foods seems to be better. This is another service I don't need as much, but it's nice to find the furchildren nice little goodies like Turducken wet food. What I appreciate them most about this place is the quality and price of their merchandise. I noticed the price of their cat trees have gone up, but they are still far superior to Pet Smart. Pet smart 'stack' their levels, where as the ones you buy here are 'staggered'. They sell buckle and better breakaway collars for less, with no stupid bells on them. Oh--and check out their awesome selection of all natural dog-treats!

great staff, very knowledgeable and helpful. Great selection of products. we are always able to…read morefind what we are looking for. would not shop anywhere else.

Came to Homes Alive this past weekend to volunteer with Zoe's Rescue Society (I foster kittens!)…read more The staff were fabulous and knowledgeable. The treat section for dogs was out of this world! I've got to admit I was a tad bit jelly wishing kitties had adorable baked treats but I understand the diets are entirely different. The layout of the store was easy to navigate with kitties in the back - saw what? Nobody puts kitty in a corner - just kidding! I highly recommend the CatIt line of toys she ball tracks - they build together and are always a winner with my kitty klan! They had a great selection of Oilers jerseys and bandanas for fury friends and collars and tags galore! There's a clearance section in the back left corner of the store just past the public washrooms. Be sure to sign up for their rewards program - first Tuesday of the month is 10% off regularly priced items. As part of their great customer service quest, they give you a second receipt to drop in a box on the wall on your way out ranking the service you received on that visit!

My dog is 14 years old now, he is a pure bred border collie. I have been giving him Sportsman Pride…read morefor 14 years. He is still pretty healthy for an old guy. Border collies are only suppose to live 12 years but my Dexter is still going. I believe it is from the food. I found it way better than production line quick stuff to only expand in the belly and is full of dyes. Dexter's coat is very shiny and he still has lots of energy. I would recommend this store to anyone, matter fact I have. I found the staff to be very knowledgeable and the price is awesome. I get a large bag for $70.00+ but it lasts him 5 or 6 months so it works out to only $13.50 a month. You really can't beat that. Dexter's food is always down for him, I do not feed him on a schedule. He is perfectly healthy and like I said its because of the food. You will be happy you went to this establishment.

as a small business owner myself I try and support local, well I purchased a pair or nail clippers,…read morewhich were never used because my hand was way to small to put pressure to close the large nail clippers. two days later I tried returning them, the answer was a straight no. and I was told by the owner/manager that the girl went to ask that he said 'it's common sence, I wouldn't buy a toothbrush and try and return that' And refused to even offer a different solution for me. Just a no! not only was I treated rudely but am now stuck with these never used clippers. I will no longer be bringing my business there. Sorry to see a local owner act this way. -Not Impressed-

Their trashy plants gave my tank Black Beard Algae, which is what happens when you grow them in a…read moretank with a bunch of disgusting fish crapping all over everything. Why is Big Al's the only store to have the sense to keep their plants separate from the fish? I should have just gone there.

been there once and that's the only place I'll go. I love the way they post on facebook whats in QT…read moreand what's available. good prices. all the stock looked healthy not one floater anywhere. A+ overall. you have to wear a mask? so what?? lol. pick your fight people. having to wear a mask for a bit. pfft.. there are much bigger issues people.

Popped in because I follow their Instagram and saw they had Christmas bow ties for dogs. Luckily I…read moregot the last one. Clean store that welcomes dogs. The sales person was super friendly. They carry local treats and food from Farm Fresh Pets. I'll definitely be back to support local.

A new pet boutique for High Street! The store was well organized. Treats, food, toys and supplies…read morefor your furry friends. The products and food options are of high quality. Many brands were Canadian. More selections will be coming soon, I was told there were some on back order. They were also interested in feed back, to meet the needs of their customers. This is a great addition to the area!

I stopped in here the other day after driving by and thinking, what a great name for a pet store!…read moreIt is bright and open, with a vast selection of products at reasonable prices. It is local and independent so it is always great to support small businesses. They are super helpful, informative and accommodating, for example if you have a specific product you are looking for, they are willing to bring it in for you if they can. I will continue to shop there when in the area, or would even make the drive.

Great selection of pet foods & supplies, friendly helpful & knowledgeable staff AND is locally…read moreindependently owned!!

We recently got a saltwater aquarium and have been getting corals, inverts, fish and rocks to put…read moreinto the tank. We were referred to this store by another salt water enthusiast and boy am I glad they did! Upon checking into the store on Yelp, they had a check in offer of 10% off! That was super nice to see! This place has every coat, sweater, dress, any so many cute outfits for dogs!!! I love the adorable sweaters. They also have fancy leashes, treats, and food. There's truly something for everyone. The manager of this store helped us with our fish selection. And she was so knowledgeable and taught us many nuggets while we were there. I highly recommend this store!!

Went in to look for a new tank, was completely ignored by staff when I asked questions it seemed…read morelike they didn't even know what they were talking about. I would not recommend this place to anyone, left very disappointed

I was in the store to pick up a couple things for my cats and noticed that their favourite food was…read moreon sale, buy one get one free. Great! Load up a bunch, head to the till and it doesn't ring up on sale. Cashier calls a floor manager to check the shelf, who then checks with the store manager and apparently this was a Black Friday promo that had expired. Even with their mistake of the signage being left up they wouldn't honour the discount out of goodwill. Not even a few pieces. According to the floor manager they don't take part in the Code of Conduct, whatever that means. However if the company can afford to put it on sale for a price, they can afford to honour the sale when the employees haven't removed the signage a few days after the expiration. Incredibly disappointed with the service and likely won't be back.

Staff here for the Reptiles and Fish section are great. I want to say though that if you're looking…read morefor rats they are almost $20 more expensive here than they are at Mr. Pets in St. AB. They also don't come individually wrapped - they wrap them in paper towel and put them in a bag for you. This means they might get freezer burn or stuck together if you don't use them fast enough. So my suggestion is to only buy like 4 at a time instead of stocking up. I honestly think I will keep coming here for worms, but I'll stick to buying my rats elsewhere just for the price alone. You gotta come on Tues/Thurs to get the new worms! If you come on a Monday the selection isn't good and you might be buying 50 but then find that half are dead. So definitely try and come in for the fresh shipment. Sometimes I bring my babygirl Smaug (Bearded Dragon) here and the staff is so nice to here. They love seeing her and she likes to be out and about socializing with all the humans. I like that you can bring your animals here - even the reptiles. I come here just for the staff alone, they're always friendly and helpful. I feel like I get good service here. I also bought my ginger cat, Churchill, here! We saw him in the window a year ago and had to take him home with us! I can't believe that was almost two years ago now! Time flies!

Went in last summer. I noticed one of the baby bearded dragons was flat out on the ground with his…read moreeyes closed. I notified a staff member who quickly went back to check on the little guy. Instead of gently picking him up to examine, she quickly snatched him out of the enclosure, hitting his head on a branch while doing so. She then dropped him onto the concrete as she was standing up. Quickly scooped him up again and then Dropped him into a 10 gallon tank with slightly larger, alert beardies. I asked her when she came back out what would be done for this little guy. "We will give him some calcium and uvb light" Sorry but after managing pet departments, I know this little guy was beyond just a little calcium. At the very least he should have a vet visit and likely some fluids and be force fed until he gets his strength back. Fail, petpros, huge fail. The only reason I made a purchase that day was because I NEEDED gecko food that other stores do not sell. I will now purchase said food online or at the reptile shows before I run out.

The St. Albert store deserved 5 stars but they closed it in November. Went to the Sherwood Park…read morestore once and they had an incredibly poor selection. The shelves were empty. When asked if they were closing, they said no. Went back the next month for another bag of dogfood, store was gone. Went to the southside store, they only had one huge bag of my brand. Terrible selection and mostly empty shelves. This monster bag should last me til June and I bet that location will be gone too. Unhelpful staff, terrible selection. I wish the St. Albert store was still there.