10. The owner of the venue NEVER discussed or had permission for the owner's husband to act in any way as a photographer for the event with the exception of one photo offered to be taken and printed/displayed immediately in the dining area. Her husband was dressed in stained jeans and a very casual, unkept collared shirt and inserted himself in every area for his photography- often blocking the paid photographer from doing her job. His constant and obtrusive presence, dressed in extremely unkempt casual clothing, unfortunately stood out in all the photos. This also caused many guests and wedding party attendees to question who this man was and why he was continuously in the individual scenarios of the event.
This should have also been discussed with the Bride and Groom as using any photos taken during the event without permission for their website is unprofessional and unethical. We would like to advise that these photos taken by the venue, will not be used for their website without written permission from the Bride and Groom.
11. During the event, one of the owners? Employees? decided that it was a great time to water all the plants. With watering cans and a hose she watered the plants throughout the venue. This was extremely unprofessional to say the least and also caused dangerous conditions along the concrete stairway and walkway. This area also developed puddles that formal dresses and shoes were dragged through causing damage to clothing and shoes. The puddles and overall unnecessary water in these areas made navigating back and forth needlessly treacherous. Watering plants around the dining area while guests were eating and celebrating was shocking.
12.The next day following the event was extremely disappointing. When the bride and groom arranged for pick up any and all belongings from the venue they arrived to find the following:
A. The staff was actively eating the Bride and Groom's wedding cake, (which was paid for by the Bride and groom separately from the event) and the staff was also eating the leftover remaining food, which was also NOT paid for by the venue.. All 20 cupcakes were gone and no cake was packaged up for the bride and groom. The Bride and Groom had 1 bite of cake each for photos only.
B. The event was charged for food for 80 guests. Following dinner, all food was seen being wrapped and packed away. This food was paid for and should have been made available to the Bride's family. It was not. The food was gone.
C. The bridal bouquet was also missing from the Bridal "suite". And other items were not found.
13. The food was not anything like the food that was sampled at the tasting. The chicken was undercooked-causing people not to eat due to fear of illness, the rice was dry and the steak was dry and tough. Very disappointing that the food could not be executed to the expectation set at the tasting. The caterer was recommended by the venue but not supplied by the venue.
14. Before and during the event, the assistant manager repeatedly requested a $1,100.00 tip for his staff. My son advised they would take care of that following the event to reflect the execution of the event. He even stopped the groom to ask for this tip when the groom was leaving the dance floor during the reception in the presence of guests.This is so beyond unprofessional and inexcusable.
15. The wedding Bride and Groom signed a contract stating 70-80 people for a set price. The week before the wedding the venue requested another $1000.00 for a "higher tier" of guests "80". The guest count did not exceed the original contract but the venue requested and was paid an additional $1000.00 and never revised or provided an new contract to reflect this "change of pricing" ? This is unprofessional and the addition $1000.00 should be returned promptly and is not to be included as part of any resolution of the above mentioned "issues".
Unfortunately, due to the multitude of disappointments and issues, we would be hard pressed to recommend this venue to anyone for any event. read more