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    Ponce Imports

    1.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    6 years ago

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    Gerry Lane Chevrolet - 2023 Chevy Silverado 1500 4x4

    Gerry Lane Chevrolet

    (56 reviews)

    I've always been impressed with Gerry Lane's service center and how helpful they were with my 2003…read moreSaturn Vue. When it came time to buy a new car, the sales team has not let me down. They were friendly and knowledgeable and did not pressure me into buying, rather they really seemed to care about my budget and my needs and finding the right car for me. The buying experience was easy and pleasant. As the car wash was already closed by the time I'd purchased my car, I was supposed to come back to get my new car detailed, as well as get the required inspection sticker. When I returned the following Saturday, I was informed that my salesperson had left Gerry Lane..and the car wash was closed. Joshua Tilley quickly stepped in to help me finalize some remaining paperwork and arranged an appointment and a loaner car for me to get to and from work while they detailed my car and got the state inspection sticker. As impressed as I was with Gerry Lane before, this impressed me further and demonstrated that the Gerry Lane team cares about the customer more after the sale and has a true commitment to customer service. I will recommend Gerry Lane to anyone looking for a new vehicle and plan on purchasing any future vehicles from them only.

    My Tahoe was almost two weeks old before it broke the first time. It now three weeks old and been…read morein the shop for the past four days. I do not know the status because you cannot get anyone on the phone. They do have a totally useless automated phone service. Biggest mistake of my adult life was buying from these clowns.

    Gerry Lane Buick GMC

    Gerry Lane Buick GMC

    (24 reviews)

    We had an absolutely outstanding experience at Buick GMC--truly one of the best car-buying…read moreexperiences we've ever had. Kendrick, the sales manager, went above and beyond to make sure everything was smooth and stress-free. Quentin, finance manage is incredibly knowledgeable, transparent, and helpful throughout the process. Tony and Sherrard, our sales professionals, were both amazing--patient, attentive, and genuinely focused on making sure we found exactly what we needed. From start to finish, we felt supported and never pressured. A special shout-out to Mignonne, her initial phone call to me from an internet query ,she was so warm and welcoming and set the tone for a great visit. Our trade-in experience was handled exceptionally well, and everyone we worked with was kind, professional, and truly cared about our satisfaction. We were treated with respect and courtesy. We couldn't recommend this team more highly! This will be our go to dealership for future auto purchases.

    Calling dealership to schedule my oil change and a recall and I have tried 5 days and no one can…read moreanswer the service desk to set appointment.! The operator States that they do Not have enough people working and for me to keep trying! This is extremely disappointing! Take this as a warning to not purchase vehicles from this dealer! because as stated by others - once they sell you a vehicle - you're in for a let down of poor service and no one to assist yo in any way!

    Price LeBlanc Lexus

    Price LeBlanc Lexus

    (60 reviews)

    If you own a Lexus, you know that it is a great vehicle, but comes at a price. In other words, you…read moreget what you pay for. My last experience here was with the service center. While there is a very accommodating and nice wait area, I left disappointed. My service visit was supposed to include a wash and vacuum. Well, they did something because the vehicle was wet, but there was no evidence of it being vacuumed. The exterior had smears of dirt. Honestly, I would have preferred that they skip the cleaning process rather than smear it around or pretend that they did something.

    My "Maintenance Needed "message came on a few weeks back so I took my 2022 Lexus ES 350 for…read moreservice. I was previously sent a coupon from Price LeBlanc Lexus for an exclusive offer that includes: engine oil and filter change, complimentary multi-point inspection and a car wash for $99! I scheduled my service. When I arrived, Jonathan was unaware of any offers and asked to see my email, and I showed him so he "honored" the price for the service. I also asked that my car be checked as when backing up only, I would get a high pitch squeel when applying my brakes lightly to slow down. I asked and was told service would not be long so I waited. After OVER TWO hours, my car was brought around and the service tech took payment and handed me my paperwork. He did not review it with me and only stated that they could not replicate the squeeking noise. Why didn't they come ask me about it so I could try and replicate it? Which I can because it is still happening. I was also meeting with a TECH rep fter the service as I could not get android auto to load. After her telling me what to do, I went home and it still does not work. It was then that I noticed that the "FREE " Car wash also had not been done. I then reviewed my paperwork and saw that my break fluid level was noted in the RED. No where could I see if this was addressed so I called the Tech, Jonathan, and left a message for a return call. He never Returned my call. I then get a call from from another gentleman who left me a message asking about my "experience" and I returned his call, only to get the service Dept. voice mail, so I left yet ANOTHER message, again NO RETURN CALL. I called the main number and asked to speak to ANYONE in service who could answer my question only to be told that there was NO ONE available and I needed to leave yet ANOTHER Voice mail,. Surprise, No return call. I then get an email from a nice young lady (can't recall her name) and explained to her my situation. She was very polite and assured she would get the service manager to contact me as soon as possible, He never did. I then notice that my cars "Maintenance Needed soon" message was still popping up on my dash after the oil change. They obviously never reset it. Is'nt that NORMAL proceedure? I looked over my paperwork again and that is when I noticed (at the very bottom) it says "Deleted Operation" Wash, Dry and Vacuum. Um, why? So, I really DON'T know if they ACTUALLY changed my oil/filter. Don't know if they addressed the Break fluid issue and I obviously did not get the wash dry and vacuum. I have owned many Lexus vehicles mostly out of Charleston SC where I was treated like royalty. That was NOT my experience at Price LeBlanc Lexus. I won't be doing business with a company that does not value its clients. I am treated better at a Jiffy Lube!!

    Ponce Imports - car_dealers - Updated May 2026

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