I've always been impressed with Gerry Lane's service center and how helpful they were with my 2003…read moreSaturn Vue. When it came time to buy a new car, the sales team has not let me down. They were friendly and knowledgeable and did not pressure me into buying, rather they really seemed to care about my budget and my needs and finding the right car for me. The buying experience was easy and pleasant. As the car wash was already closed by the time I'd purchased my car, I was supposed to come back to get my new car detailed, as well as get the required inspection sticker. When I returned the following Saturday, I was informed that my salesperson had left Gerry Lane..and the car wash was closed. Joshua Tilley quickly stepped in to help me finalize some remaining paperwork and arranged an appointment and a loaner car for me to get to and from work while they detailed my car and got the state inspection sticker. As impressed as I was with Gerry Lane before, this impressed me further and demonstrated that the Gerry Lane team cares about the customer more after the sale and has a true commitment to customer service. I will recommend Gerry Lane to anyone looking for a new vehicle and plan on purchasing any future vehicles from them only.

My Tahoe was almost two weeks old before it broke the first time. It now three weeks old and been…read morein the shop for the past four days. I do not know the status because you cannot get anyone on the phone. They do have a totally useless automated phone service. Biggest mistake of my adult life was buying from these clowns.

bought several vehicles from here. nick williams is my go to. he's always there to help me, from…read morea new car, to scheduling maintenance, he's your guy! the finance department is also quick and easy.

If you need your Ford serviced, I do not suggest you go to Hollingsworth Richards Ford. I had an…read moreappointment to drop my vehicle off last Wednesday for them to check a noise I had been hearing coming from my back passenger side of my Explorer. I told them specifically where I heard the noise coming from and what I thought it was (a possible loose cover). They had my vehicle for 5 days and they could not duplicate the noise, and claimed they checked the cover and didn't notice it was loose. I asked them to please have someone else drive it because the noise is 100% there and that cover definitely was moving too much. They had someone else drive it and look at it, but still could not find anything wrong. I got it home and crawled under my own car to inspect. Guess what I found?! The cover under my car (same cover I told them I thought the noise was coming from) was missing a washer and nut! It is now fixed, thanks to me, and no more noise! They absolutely did not check under my car or they would have noticed the cover hanging because of missing pieces.

We had an absolutely outstanding experience at Buick GMC--truly one of the best car-buying…read moreexperiences we've ever had. Kendrick, the sales manager, went above and beyond to make sure everything was smooth and stress-free. Quentin, finance manage is incredibly knowledgeable, transparent, and helpful throughout the process. Tony and Sherrard, our sales professionals, were both amazing--patient, attentive, and genuinely focused on making sure we found exactly what we needed. From start to finish, we felt supported and never pressured. A special shout-out to Mignonne, her initial phone call to me from an internet query ,she was so warm and welcoming and set the tone for a great visit. Our trade-in experience was handled exceptionally well, and everyone we worked with was kind, professional, and truly cared about our satisfaction. We were treated with respect and courtesy. We couldn't recommend this team more highly! This will be our go to dealership for future auto purchases.

Calling dealership to schedule my oil change and a recall and I have tried 5 days and no one can…read moreanswer the service desk to set appointment.! The operator States that they do Not have enough people working and for me to keep trying! This is extremely disappointing! Take this as a warning to not purchase vehicles from this dealer! because as stated by others - once they sell you a vehicle - you're in for a let down of poor service and no one to assist yo in any way!

Great parts team!…read more Randy was an awesome specialist and advisor. Right part at the right price Randy, keep up the good work

I ordered parts for my 4Runner and delivery via UPS not completed as UPS sent items back to sender…read morewhen they indicated they would take to UPS pick up site. Jeffrey of Price LeBlanc parts department made no effort to remedy the UPS mistake other than I would have to reorder and pay UPS again. Essentially zero customer service. Avoid online business with this establishment and use Fed Ex whenever possible. Bill

If you own a Lexus, you know that it is a great vehicle, but comes at a price. In other words, you…read moreget what you pay for. My last experience here was with the service center. While there is a very accommodating and nice wait area, I left disappointed. My service visit was supposed to include a wash and vacuum. Well, they did something because the vehicle was wet, but there was no evidence of it being vacuumed. The exterior had smears of dirt. Honestly, I would have preferred that they skip the cleaning process rather than smear it around or pretend that they did something.

My "Maintenance Needed "message came on a few weeks back so I took my 2022 Lexus ES 350 for…read moreservice. I was previously sent a coupon from Price LeBlanc Lexus for an exclusive offer that includes: engine oil and filter change, complimentary multi-point inspection and a car wash for $99! I scheduled my service. When I arrived, Jonathan was unaware of any offers and asked to see my email, and I showed him so he "honored" the price for the service. I also asked that my car be checked as when backing up only, I would get a high pitch squeel when applying my brakes lightly to slow down. I asked and was told service would not be long so I waited. After OVER TWO hours, my car was brought around and the service tech took payment and handed me my paperwork. He did not review it with me and only stated that they could not replicate the squeeking noise. Why didn't they come ask me about it so I could try and replicate it? Which I can because it is still happening. I was also meeting with a TECH rep fter the service as I could not get android auto to load. After her telling me what to do, I went home and it still does not work. It was then that I noticed that the "FREE " Car wash also had not been done. I then reviewed my paperwork and saw that my break fluid level was noted in the RED. No where could I see if this was addressed so I called the Tech, Jonathan, and left a message for a return call. He never Returned my call. I then get a call from from another gentleman who left me a message asking about my "experience" and I returned his call, only to get the service Dept. voice mail, so I left yet ANOTHER message, again NO RETURN CALL. I called the main number and asked to speak to ANYONE in service who could answer my question only to be told that there was NO ONE available and I needed to leave yet ANOTHER Voice mail,. Surprise, No return call. I then get an email from a nice young lady (can't recall her name) and explained to her my situation. She was very polite and assured she would get the service manager to contact me as soon as possible, He never did. I then notice that my cars "Maintenance Needed soon" message was still popping up on my dash after the oil change. They obviously never reset it. Is'nt that NORMAL proceedure? I looked over my paperwork again and that is when I noticed (at the very bottom) it says "Deleted Operation" Wash, Dry and Vacuum. Um, why? So, I really DON'T know if they ACTUALLY changed my oil/filter. Don't know if they addressed the Break fluid issue and I obviously did not get the wash dry and vacuum. I have owned many Lexus vehicles mostly out of Charleston SC where I was treated like royalty. That was NOT my experience at Price LeBlanc Lexus. I won't be doing business with a company that does not value its clients. I am treated better at a Jiffy Lube!!

These are some of the sweetest people…read more We had been looking far and wide for our next vehicle and we found it here. It was anxiety-provoking to buy a car out of state when you hadn't seen it in person, but they made the process easy. We were comfortable buying tickets and flying out to pick it up. Andrew was so down to earth and approachable and took so much time to answer all of our questions as we were coming from out of town. He was always available by phone or text and made sure he had an answer for us. He even drove us to the bank to get our down payment! Their finance guy is THE BEST, of course I cannot recall his name at the moment, I believe it is Mark? But when I say that man is the kindest man and he worked to get me the lowest possible rate in the industry! I thank these guys for their hard work. The overall feel in this dealership is welcoming. Everyone smiled and open doors, everyone made it their job to make sure we were comfortable. Just a great experience through and through. We would be back for another vehicle, and we HIGHLY recommend Mercedes Benz Baton Rouge!!!

Great custom service and all the perks of having your car serviced at a luxury dealership. While…read morewaiting for my car to be serviced they offer a wide variety of snacks and drinks as well as comfortable work spaces. Amy has always been amazing and I felt my time was valuable as well as my business.

Just got my VW beetle from these wonderful people. They are serious about their cars and very…read moreprofessional. Everything was explained thoughtfully so if you're ready to buy and you have little options, this place was very helpful!

this place screwed me over so bad. Gave me a car and had it for a week to fix everything and…read morepromised everything was gonna be fixed. Than my car started stalling and I had to leave somewhere else for another two weeks because he told me just bring it to a shop since I have warranty. Than I had to give it back to him to fix and he told me both times that "everything is fixed it's a great car" and it now it doesn't drive....again. And I only purchased the car a month and a half ago. and I have only driven my car for a told of 8 days in the whole month of a half. Gave me the car with dull tires, bad transmission, bad battery, oil leak, and a headlight out. I have had to miss weeks of work because I have had no vehicle. They aren't so "reliable"

Royal Nissan is by far my preferred spot for car repairs, oil changes, etc. for my company car…read more Today, Meredith Rogers was my service advisor for the first time, and I've worked with Raven Walker many times over the last few years. The service has always been 5 stars, above and beyond. The communication is probably my favorite part of working with Royal Nissan as I can text the service department to schedule anything I need. Their hours are great too as I usually get there before my work day begins; also, the inside waiting area is very nice with ample space for me to set up a temporary work spot as I've done several times.

My vehicle got serviced yesterday! My first issue was the…read morefuel pump system going out on my fairly new 2023 Nissan Kicks that only has about 43k miles. Second, I got two brand new tires on the rear of the vehicle since I was told the treading was low on them. Before I could make it up the street from picking my car up, the low tires pressure light came on. I returned to Nissan to have them add air and double check the tire just to be inconvenienced today waking up to a flat tire again!. I also don't understand why the two rear tires have two different brand names. The tow truck took 3-4 hours to get to me from 8:08 am when I submitted the request. I am very disappointed with their service and was at one point rooting for them but not anymore!