First & foremost, I am meticulous with the care I take of my vehicle. I am far too dependent on it…read morefor travel. When the check engine light flashed on my 2015 Jeep Cherokee Limited (3.2L V6) one hour into my 4 hour trip to Canton, OH for a funeral on a Monday morning I asked Siri for help in finding a dealership. Siri said Fredonia Chrysler Dodge Jeep was 6 miles to the west but it only has 3.1 stars... "Do you want this one?".... Without options, I said YES and showed up unannounced. I was greeted by the kindest, most professional, and extremely empathetic Service Advisor, Jason. More than most, I have a great appreciation for the service industry. I never feel/act entitled which may contribute to continued luck here. Jason finished what he was doing to quickly plug the vehicle into the diagnostic system; found the problem; checked for parts and indicated they would get me in/on my way in a few hours. Blowing out a fuel injector one hour into an already stressful trip could have been disastrous if not for JASON, the kindest, most accommodating Service Advisor at Fredonia Chrysler Dodge Jeep! Changing a bad average star review one customer at a time! FIVE STARS Fredonia Chrysler Dodge Jeep!

From the owner: Fredonia Chrysler Dodge Jeep Ram is a CDJR dealership in Fredonia, NY that offers new and used cars…read morefor sale, auto repair, financing, oil change service, auto parts, tires, and more.

This is my dealer of dealers and I always feel like family here whether we are buying another new…read moreor used vehicle or just getting one services. The new place is amazing and I have learned not to take my business elsewhere. If you stop in here - make sure to tell them I sent you! This place has a great selection of new and used vehicles and the service and technicians here just cannot be beat!

My husband & I bought our first car together from Farrells & we have been going back since. The…read moresales people are friendly & helpful. The used Jeep we bought was reasonably priced & it was originally bought brand new from Farrells, serviced there & then traded in. All the service information was available for me to look at before deciding to purchase the Jeep. Same thing with our 2nd car. It was a Chrystler 300 with very low miles, bought from Farrells brand new, serviced there, then traded in. We recently took my husbands grandmother there to purchase her new car! The only complaintg I have is about a certain service department employee. He is rude & not helpful at all. On 2 occasions he treated me like i was dumb because im a female & told me i was wrong about the problems i was having with the car. A few months later, the problem became a bigger problem that was gonna cost me a lot more tahn is would've a few months earlier. Farrells, of course, took care of me :)

Staff was friendly and reliable! Gave insight on finding a vehicle whether it be at their store or…read moreanother. They were respectful, wise, and friendly! Smiles upon walking in and professional.

Great store. Great Service. Great staff. Had an issue with the engine on my 2017 Nissan Titan (was…read morea factory defect but not a recall) and the Lifetime Engine warranty that was free/included in my purchase covered the full amount ($16,000). I am extremely pleased with my experience there. I also bought a 2018 Can Am 570 ATV here that someone traded in on a vehicle. Absolutely love that machine.

Honest, fair, and friendly. My whole family comes here because they do good work quickly. We buy…read moreour tires here too! They also have a nice size waiting room if you decide to wait for your service to be completed. All around good place.

Customer service and returning calls. I am not impressed with the lack of customer service.read more

JOE BASIL IS AN ARROGANT AND RUDE TO SAY THE LEAST! Employees at this location are rude, and…read moreuneducated. The mechanics are awful-considering it took 6 service appointments to correct oil leaks! The car had the leak when we purchased! This is why I stick with Honda cars! Never again!

I never give a car/truck dealer a 5 star review until I have an issue and see how they take care of…read moreme. Oh please - new or used you always have an issue - big or small - they happen. This dealer was no different. Even though the truck I purchased was new - there was one issue I found right away, but after I pulled away. The diver's side mirror had a small chip in it - right at the top. No problem - they ordered a new mirror and will have it taken care of. I also wanted an additional item installed before I purchased the truck - a bed-liner - no problem once again - installed perfectly! Next - I wanted an additional item installed after I bought the truck - a cover - No problem - inexpensive and installed quickly. I wanted free oil changes for a year and free NYS inspection - comes with the purchase. Therefore - so far - this dealer is getting my 5 star approval. HOWEVER, if you decide to make a purchase here - I would encourage you to ask to speak with Louie and tell him I sent you! I'm not sure why this place has two 2 star reviews and 1 5 star review - but if you look at the years and you look at how many reviews those folks wrote - I wouldn't put much into them. I believe your treatment regardless of where you go highly depends on your attitude. The saying may be that the customer is never wrong - but we are. Everyone should be treated with respect and if you are treating them with respect - than you should be treated the same!

We were driving cross country in our RV and had a mystery leak in one of our tires. we arrived late…read moreat the end of their day but the staff rallied to help us get back on our way! Thank you for your care!

Do not buy from these clowns, they try to get you to finance their inventory for 45 days. I traded…read morein a vehicle, the loan is still in my name and these clowns sold it and the new owner called me having the same problems I had Beware.

Leased a new Hummer EV to match the custom lifted truck I bought from them and the 2nd transaction…read morewas as smooth as the 1st! Larry Spacc GMC is amazing! From ownership to management to finance dept the whole team is easy to work with and they know how to make you feel great about the purchase. Fair price and smooth clean honest transaction for the 2nd time. I'll be using Larry Spacc for all future GMC purchases! Oh and be aware of Yelpers BS most of the 1 star people suck at life all around... all negative people on here that just wake up complaining about something...don't believe all the negative BS. It was nowhere near what I personally experienced. Larry Spacc is GREAT!