Have a Mercedes Benz ML 350 and did not want to drive to Buffalo and back…read more I like to give local businesses a shot. Was a very good choice going to larry's for an oil change and tire rotation. Made an appointment a few couple weeks out and the morning appointment and as soon as I got there they put my SUV on the rack and started the oil change. they did a great job at the oil change and tire rotation and it was very well price compared to Mercedes and even a couple of other dealerships where I had a couple estimates. Actually I sold saw a older gentleman walking around introduce myself and it turned out to be Larry the owner of the dealership. Larry was very friendly. I would definitely go back there again.

Do not buy from these clowns, they try to get you to finance their inventory for 45 days. I traded…read morein a vehicle, the loan is still in my name and these clowns sold it and the new owner called me having the same problems I had Beware.

We were driving cross country in our RV and had a mystery leak in one of our tires. we arrived late…read moreat the end of their day but the staff rallied to help us get back on our way! Thank you for your care!

This dealership is complicit with their employees threatening body harm on others. Instead of…read moredealing with the issue they have decided to delete all social media. We see where you hold your values. I would suggest anyone who has considered this business go elsewhere. After googling and yelping it seems they don't rate well with actually fixing cars either! Save yourself the money and find a different garage.

First & foremost, I am meticulous with the care I take of my vehicle. I am far too dependent on it…read morefor travel. When the check engine light flashed on my 2015 Jeep Cherokee Limited (3.2L V6) one hour into my 4 hour trip to Canton, OH for a funeral on a Monday morning I asked Siri for help in finding a dealership. Siri said Fredonia Chrysler Dodge Jeep was 6 miles to the west but it only has 3.1 stars... "Do you want this one?".... Without options, I said YES and showed up unannounced. I was greeted by the kindest, most professional, and extremely empathetic Service Advisor, Jason. More than most, I have a great appreciation for the service industry. I never feel/act entitled which may contribute to continued luck here. Jason finished what he was doing to quickly plug the vehicle into the diagnostic system; found the problem; checked for parts and indicated they would get me in/on my way in a few hours. Blowing out a fuel injector one hour into an already stressful trip could have been disastrous if not for JASON, the kindest, most accommodating Service Advisor at Fredonia Chrysler Dodge Jeep! Changing a bad average star review one customer at a time! FIVE STARS Fredonia Chrysler Dodge Jeep!

From the owner: Fredonia Chrysler Dodge Jeep Ram is a CDJR dealership in Fredonia, NY that offers new and used cars…read morefor sale, auto repair, financing, oil change service, auto parts, tires, and more.

This is my dealer of dealers and I always feel like family here whether we are buying another new…read moreor used vehicle or just getting one services. The new place is amazing and I have learned not to take my business elsewhere. If you stop in here - make sure to tell them I sent you! This place has a great selection of new and used vehicles and the service and technicians here just cannot be beat!

My husband & I bought our first car together from Farrells & we have been going back since. The…read moresales people are friendly & helpful. The used Jeep we bought was reasonably priced & it was originally bought brand new from Farrells, serviced there & then traded in. All the service information was available for me to look at before deciding to purchase the Jeep. Same thing with our 2nd car. It was a Chrystler 300 with very low miles, bought from Farrells brand new, serviced there, then traded in. We recently took my husbands grandmother there to purchase her new car! The only complaintg I have is about a certain service department employee. He is rude & not helpful at all. On 2 occasions he treated me like i was dumb because im a female & told me i was wrong about the problems i was having with the car. A few months later, the problem became a bigger problem that was gonna cost me a lot more tahn is would've a few months earlier. Farrells, of course, took care of me :)

Customer service and returning calls. I am not impressed with the lack of customer service.read more

JOE BASIL IS AN ARROGANT AND RUDE TO SAY THE LEAST! Employees at this location are rude, and…read moreuneducated. The mechanics are awful-considering it took 6 service appointments to correct oil leaks! The car had the leak when we purchased! This is why I stick with Honda cars! Never again!

This is hands down the best shop in are area. The quality of work and the honesty of the owner and…read moreemployees makes this shop number one. I recommend this shop to all women who feel they get taken advantage of by other shops. Thank you pompenders for all you do.

The best and most honest shop I have ever been to. They have…read moreactually lowered a repair bill because the work was easier than expected.

Honest, fair, and friendly. My whole family comes here because they do good work quickly. We buy…read moreour tires here too! They also have a nice size waiting room if you decide to wait for your service to be completed. All around good place.