Terrible customer service, lady is rude & on the website it says 30% off for first tim customers which is a lie! Take it off the website then since you false advertise. read more

The worst service! I used to come here for 10 yrs when the Asian lady ran it and she was an amazing tailor, now I asked for a simple hem and they ruined an expensive pair of pants. The hem job was so awful looked like a second grader did it. NEVER RETURN!!! read more

Month ago I took a pair of pants and a shirt to be cleaned here. A week later I came back and I got my pants but my shirt was not there but a different one was. I gave them the other person's shirt and if not been able to get my shirt back it's lost... I've tried for a few weeks now by phone and in person to get in touch with a manager or the owner to talk about this. I'm now giving up on getting this straightened out. I'm going to the cleaners for years and years and never had any issues like this. This used to be an excellent place great service and good prices. I find it hard to believe that they don't feel like there should be any compensation for lost clothes. Now I'm looking for another dry cleaners!​​​​ read more

This a long time family owned cleaners. Three months ago, they sold to a group angry, aggressive owners yelling at their staff - I'm done Polo and searching for another local cleaner. read more

So mad......I at least think you should get what you pay for! I paid and got dirty stuff back. 0 out of 5 stars. This no longer a mom and pop place by the way. read more

Fantastic alterations. I got a pair of pants hemmed and straps on a dress shortened and they are both absolutely seamless. Great prices. My new spot for dry cleaning. It's not a fancy place, but if you're looking for good dry cleaners, I recommend giving them a try! read more

Reliable and affordable. They get the job done! I tried different cleaners in the area, but found that polo cleaners met my needs the best. Although it doesn't offer amenities such as free pick up and drop off, and 24 hr drop off, it's close enough to my home where it's not an inconvenience. Give them a try. read more

I have been using Polo Cleaners for 5 or 6 years now and its still the same great service for dry cleaning, laundry and especially alterations. She is amazing with her work and everything comes back pristine! LOVE this place and the friendly owners who make you feel like family when you walk in. Thank you! read more

Good for the price, always done a good job and never fail on a time or product. Service is not the best but they can improve it

So very disappointed after being my go to cleaners for sometime now I will have to move on and find a new cleaners. Today I picked up some clothes for a very important event for my son and his clothes are not only dirty, covered in black lent but also look they weren't even pressed. I now have a couple of hours to wash and press his clothes myself. read more

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You can't get more "mom and pop shop" than this. If you don't need glitz and glam from your cleaners, I'd definitely recommend these folks. I'll warn you, the exterior isn't the most inviting, and it's pretty junky when you walk through the doors. But they do good work despite the less than appealing appearance! I've been using Polo Cleaners for the last 6 weeks, and I haven't discovered any damages on my clothes. Everything comes back in great shape, plus, I've gotten some minor alterations here too. Polo is by far the most economical cleaners in the area, charging $2 for women's shirts and pants. Most places in the area charge about $1-$2 for men's shirts, BUT hike the price for women's shirts on an average of 4X, making 1 work shirt almost $5 for service!!!! Heck no! read more

I've only gone for alterations, so not sure about their dry cleaning service. This is definitely a hole in the wall- I would have NEVER stopped by this place if my friend hadn't taken me there. The place is small, kind of messy with clothes everywhere haha, and there's no legitimate changing room. In the corner of the store, they put up a curtain for you to change when doing alterations. This is also a VERY tiny area for you to change in- I'm on the more petite side so I don't mind so much. The price is very good for alterations. I got two bridesmaid dresses hemmed for a total of $55. After asking around with the other bridesmaids on how much their tailor charged them, I definitely got the best deal. I'll continue going here for my alterations- cheap, close to me, and good service! read more

It's now been 20 years that I've been going to Polo Cleaners. 20 years and never a mistake, 20 years and no price increases, 20 years and still decent quality. You cannot possibly ask for anything more, wonderful people, very nice and quality work. read more

Good prices, friendly/timely staff. Never been disappointed taking my shirts/pants here read more

We used this cleaner approximately 8-9 times and the quality has gone from mostly good to just not worth it. They don't listen to customers, make charging errors, and leave press marks on clothes. My husband requested a button to be fixed several times over of multiple visits. He was also charged multiple times for another alteration job and was never refunded. These issues in addition to the fact that at least 1 shirt out of every dry cleaning trip has to be re-ironed means that we will not return again. read more

Terrible! Terrible! Terrible! I wish give them negative stars Stay away from this place! First of all, when I dropped off the shirts and ask lady how much is honna be she said that will be 1.10 +tax. I wanted leave it paid but she sais that I have to pay when I picked up on Thursday. On Thursday @ 10 am I was there and she said the only 2 shirts was ready (I dropped 6) and it will be done at afternoon. When I stopped by to pick my shirts was surprised with a charge of $9.46! I questioned and the guy at counter says that it's because 2 shirts was 3 dollars each and another one was dry cleaning blablabla I complaint that the lady that received the shirts told me that will be 1.10 each and told him about the delay and he laughed on my face. Thia would be enough for me do not return there anymore but when I arrived home and check the shirts saw that it was bad ironed and one of it with soap residues read more

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Got the work done well and easy and on time. Literally no problems, and these days that is really beating the customer's expectations. read more

Well, sent two items in for mending. Only did one, and the other one wasn't even being touch. I pointed it out, one of the lady gave me a look, and found a not very matched thread to fix it within one minute. Charged me 15 dollars for one cuff and one hem mending. Also, wish they can clean their store better as a dry CLEANER... read more

They are amazing and I don't have any problems with my clothes. It is a busy cleaner but you get the best attention

Inexpensive and courteous, I came here because of the yelp reviews and it's become my Go To basic dry cleaning spot. I was not as impressed with their clothing repair work and I wouldn't take something here really expensive or something exotic that required specific instructions. Why then the 5 stars? Because the price and service are great for my typical work clothes and jackets I need cleaned daily. They are always on time and friendly. read more

I'm not sure what they did to my clothes, but they smell ABSOLUTELY TERRIBLE after getting them dry cleaned there. I was nauseous after taking them out from the bag. I will have to throw those clothes away because the smell is so bad. They did not have an odor when I dropped them off. Dry cleaners are supposed to clean your clothes not make them dirtier... read more

I'm very upset with the cleaner. My fiancée takes our clothes in when we both have busy schedules. They have lost 1 item before but I'm livid by my experience today! After putting out completed laundry, I noticed that a Herve Leger was not in the pile. When my fiancée called, they blamed him for not making a big deal and when I called they tried to put the blame on us. They also stated they are really busy and don't have time for this now but to double check because we don't have it and it's not their fault. As a business, how are you not going to have a process to secure your clients clothing? I'm very dissatisfied not for losing the clothing but not taking accountability for your error in misplacing a 1,780.00 dress. read more

Hey Polo Cleaners great place to get your clothes pressed. I have a emergency- got invited to a wedding this weekend and I need my suit pants hemmed and seat taken in. Can we get this done before Friday at 6 if I bring it in tomorrow around lunch? read more

This is probably the best dry clean/alternation place you can find in this part of town. The facility might need a little touch-up, however, just a look at the luxury cars parked in the front you'll know how great of a job they do. I mean, $6 FULL SUIT dry clean, can't beat that. Always on time, always clean, always heck of a great deal. Try them out. read more

I agree with the other reviewers: this place does a great job at a good price although they have raised their prices a bit now. But it is still a great deal. I wish these wonderful, hard working people had a better landlord though! The place is kind of a dump....I always feel bad when their AC isn't working. read more

I broth my clothes at this place. The employees are really nice. The services is really fast bad it's too far from my new house

Cleaning is not good and it's not bad either....just enough. My shirts were badly pressed. They have no concept of the customer; they believe that if they are cheapest in town, cheap people will always open their doors...learnt my lesson...You get what you pay for. The straw that broke the camel's back was making nasty comments in their language about customers. People tend to forget that lots of people are multilingual nowadays. Oh, and don't forget to double check your bill...I've been overcharged multiple times. read more

I love Polo Cleaners. Unbelievable prices and fast service. They do quick professional alterations too. I'm really glad I found them, but I had to go through a couple of pricey and not so great upscale cleaners first. I'm usually taking clothes in every two weeks. read more

I have been using Polo Cleaners for about six months now to get my clothes dry cleaned and my pants hemmed. The prices are great. The clothes are always done on time. I highly recommend this store. read more

I have lived in Briargrove for 17 years and I have always gone to Polo's cleaners. They are great and I have never had any issues.

I have been going here many years, every two weeks. This is a small family owned and run business. The owner Linda and her husband and son are there working every day they're open. They do outstanding work, and excellent alterations too. Cannot recommend this business highly enough, you will not be dissatisfied. read more

I can deal with the sweatshop/no AC atmosphere. What I can't deal with is their completely negligent tailoring. Brought them 4 items and they screwed up every one them. 2 are completely beyond repair. They rush and do not take proper measurements. If you care about your clothes or don't want to make 3 trips just to get cuffs on slacks correct, stay away. read more